Online & mobile hospitality industry order management & CRM
4.27/5 (26 reviews)Most popular features of all Retail & Consumer Services apps
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about BlueCart for sellers's features:
Pros
Ease of use 2. Notifications 3.
Cons
I work with companies that have more than one location. It would be nice to set up different ship to addresses under one client account.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Thanks for the review! We're glad we've made it easier to manage your day to day and provide better service to your customers.
Pros
The ability to track order history and mobile functionality are definitely our two favorite features.
Cons
BlueCart sales reps have been aggressively reaching out to our customers to sell them on the service, which has in turn led to some frustration.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
BlueCart has allowed ABCO to deploy an online ordering system which allows us to compete with much larger companies then we are with little effort.
Pros
BlueCart has clearly been developed with the full understanding of the need to simplify the customer-vendor interface blending the needs of each seamlessly.
Cons
The ability load large amount s of data correctly is a time consuming process that often duplicates data records.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Customers get a reminder email when their order gets placed, which drives down phone calls.
Pros
Customers are able to place their orders directly through the app which has driven down phone calls.
Cons
I don't really have any complaints about the actual ordering process. We are however anxiously waiting for Blue Cart to be compatible with QuickBooks (desktop version) At the moment we are actually adding more time to our accountant team, who has to manually enter orders.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thank you for the review and feedback. We recently made improvements to our accounting export functionality so that you can utilize accounting software import/export tools.
It was easy to implement, user friendly on a daily basis, the customer support team is very helpful and listens to us, and it's a needed tool in our toolbox.
Pros
It's how we manage orders through the production process. We use it every day.
Cons
That said, customer service is very quick to help us make the change so it's really not a big deal.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thank you for the review and we're thrilled that you think BlueCart is a game changer for your business!
Pros
The ordering process is frustrating, but BlueCart is doing a lot to streamline the process.
Cons
It would be great if I could sync it with the orders I place and our inventory.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
great record keeping easy ordering interface on smart phone Good price for basic set up
Inner-company communication on coffee orders.
Pros
Information automatically updates, so I don't miss new orders.
Cons
The app is good for basic information, but detailed info and functionality isn't there yet.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
all outlets can order from one place with multiple catalogs. Easy to use and understand. comment section is a good tool to communicate.
Cons
Some computers are unable to use the number pad at times. imited interface with POS systems.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
The platform that can streamline the enormous amount of ordering from your customer. You will never miss-out single orders and inquiry and this will result to customer satisfaction.
Cons
The feature that you can check if your client is active or not is very important to have smooth communication, however this requires a time to stay on the internet.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks to Bluecart I can see which partner performs well month-to-month, and I can find any areas for improvement to increase our sales with each partner. The real time updates from "Processing" to "In-Transit" to "Fulfilled" allows my team to be on the same page as our partners.
Pros
I'm able to track my orders in real time, view how each partner performs and compare them month-to-month, and communicate with my wholesale partners effectively and efficiently.
Cons
Only thing I could complain about is that I get logged out randomly from time to time. I'm sure it's a minor bug they'll fix soon, but if this is the only complaint I have it shows how useful the app is.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Easy to keep track of hour budget
Pros
Everything is in one place Can start my cart in my phone and finish it in the computer Easy interface in the computer
Cons
The phone app is not that great, I could be great if one could add products via mobile as well.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Order sheets are great to get a kitchen organized, ordering is easy and we all have the information available at all times.
Cons
Updates on prices don't reflect on inventory sheets and this creates more work at the end of the month.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Our process is much better and has fewer room for mistakes.
Understanding food costs and the ability to realize our budget.
Pros
Very user friendly and easy to create edits when necessary, helped us as a new business get a grasp of our food costs and ordering system across multiple stores.
Cons
I don't like that there are two separate apps for sales rep and order placing.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the review! We're are happy to hear that BlueCart helped you when you launched your business.
Pros
APP availability, 24/7 access , reminder on cut off's, everyone in the know and on email confirmations, well trained and responsive customer support
Cons
constant market list updates, never ending follow about correct pricing with our vendors, which it would integrate with ADACO and FINTECH
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
I would say we would have asked for our money back a while ago if she hadn't worked so hard to push the engineers to come through on the design capabilities.
Pros
Well, at this point there are no pros since we have not been able to utilize the program because the functionality we need did not exist.
Cons
There are a lot of really basic things that did not exist until they were designed for us.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
My favorite thing is the ability to separate in-transit, pending, and fulfilled (especially from the mobile app). This makes it so much easier to separate clients orders
Cons
What I like least would be the setup process. It was very difficult for me to get set up under our business profile.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Thank you for the review and I'm glad that we've been able to help you manage your orders using our mobile app! Our development team is making some improvements so account setup is easier and faster.
Pros
Love the phone app. Customer service is the best
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
We are happy that both you and your clients love our app. Our Customer Success team appreciates the compliment and enjoys working with you and your team!
Pros
What I like most is the online catalog where customers can view our products as well as our pricing.
Cons
A lot of lags/glitches with the software; I will log on and the website won't have any of my contacts listed for a couple seconds; or I place an order and the website freezes or lags. Also, it ins't possible for an admin to edit account info (such as add client addresses) this is extremely inefficient.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Being able to learn the different products the the company carries im such an organized.. Even break down the amount ordered as well as being able to leave specific notes when ordering each item
Pros
Easy to search product and make communication easy to make orders..
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the review! We're happy you found BlueCart easy to use and that you're using our order notes functionality.
Pros
Very good customer support from Montana, Dave Lee and the others.
Cons
There were a lot of glitches when we first started using it (i.e. invoices printing blank, dollar amounts printing where the quantity amount should be, printed delivery dates were different than date on actual order, HTML code printing on the invoices) We still cannot use the numerical pad to enter amounts on orders.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Thanks for the review. Our Customer Success team was thrilled to know you appreciate their hard work. Our product team has fixed the problems you mentioned and is continually improving the functionality and user experience in BlueCart, we hope you like what we've done.
Pros
It is very beneficial to have all of our various suppliers on one single platform making the order process efficient and expeditious.
Cons
I wish every supplier that we ordered through was on the platform so we could continue to streamline our order process and benefit from the savings.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thanks for the review and we're glad to have you as a customer! We're trying our best to spread the word and get suppliers on BlueCart as quickly as possible.
It helps me get things done faster instead of having to put from system to system.
Pros
How it goes integrate to quickbooks. It is nice that it can just import right in and then from QB it goes right to ShipRush.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Thanks for the great review! We love seeing how we fit in to your workflow of getting an order in to getting it shipped.
