Online & mobile hospitality industry order management & CRM
4.29/5 (28 reviews)Most popular features of all Retail & Consumer Services apps
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about BlueCart's features:
Pros
The ability to track order history and mobile functionality are definitely our two favorite features.
Cons
BlueCart sales reps have been aggressively reaching out to our customers to sell them on the service, which has in turn led to some frustration.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Ease of use 2. Notifications 3.
Cons
I work with companies that have more than one location. It would be nice to set up different ship to addresses under one client account.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Thanks for the review! We're glad we've made it easier to manage your day to day and provide better service to your customers.
Pros
I like that BlueCart is fixing a big problem that I face as an owner of multiple franchises. The ordering process is frustrating, but BlueCart is doing a lot to streamline the process.
Cons
It would be great if I could sync it with the orders I place and our inventory.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
great record keeping easy ordering interface on smart phone Good price for basic set up
Pros
Precise record keeping of all orders. Ordering is simple; select from products you carry from each supplier.
Cons
Purveyors need to have an e-mail address to receive order
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Pros
Order sheets are great to get a kitchen organized, ordering is easy and we all have the information available at all times.
Cons
Updates on prices don't reflect on inventory sheets and this creates more work at the end of the month.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
all outlets can order from one place with multiple catalogs.
Cons
Some computers are unable to use the number pad at times. imited interface with POS systems.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Clean interface, easy to use!
Pros
I love how I can make “favorites” so that the things I order often are in one place- makes it super quick to place our order!
Cons
I wish I could add new vendors based off my needs!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Understanding food costs and the ability to realize our budget.
Pros
Very user friendly and easy to create edits when necessary, helped us as a new business get a grasp of our food costs and ordering system across multiple stores.
Cons
I don't like that there are two separate apps for sales rep and order placing.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the review! We're are happy to hear that BlueCart helped you when you launched your business.
BlueCart has allowed ABCO to deploy an online ordering system which allows us to compete with much larger companies then we are with little effort.
Pros
BlueCart has clearly been developed with the full understanding of the need to simplify the customer-vendor interface blending the needs of each seamlessly.
Cons
The ability load large amount s of data correctly is a time consuming process that often duplicates data records.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Ordering Ease and elimination of mistakes.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
We are happy that both you and your clients love our app. Our Customer Success team appreciates the compliment and enjoys working with you and your team!
Pros
Very good customer support from Montana, Dave Lee and the others.
Cons
There were a lot of glitches when we first started using it (i.e. invoices printing blank, dollar amounts printing where the quantity amount should be, printed delivery dates were different than date on actual order, HTML code printing on the invoices) We still cannot use the numerical pad to enter amounts on orders.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Thanks for the review. Our Customer Success team was thrilled to know you appreciate their hard work. Our product team has fixed the problems you mentioned and is continually improving the functionality and user experience in BlueCart, we hope you like what we've done.
Customers get a reminder email when their order gets placed, which drives down phone calls.
Pros
Customers are able to place their orders directly through the app which has driven down phone calls.
Cons
I don't really have any complaints about the actual ordering process.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thank you for the review and feedback. We recently made improvements to our accounting export functionality so that you can utilize accounting software import/export tools.
Easy to keep track of hour budget
Pros
Everything is in one place Can start my cart in my phone and finish it in the computer Easy interface in the computer
Cons
The phone app is not that great, I could be great if one could add products via mobile as well.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Our process is much better and has fewer room for mistakes.
It was easy to implement, user friendly on a daily basis, the customer support team is very helpful and listens to us, and it's a needed tool in our toolbox.
Pros
It's how we manage orders through the production process. We use it every day.
Cons
That said, customer service is very quick to help us make the change so it's really not a big deal.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thank you for the review and we're thrilled that you think BlueCart is a game changer for your business!
Pros
It is very beneficial to have all of our various suppliers on one single platform making the order process efficient and expeditious.
Cons
I wish every supplier that we ordered through was on the platform so we could continue to streamline our order process and benefit from the savings.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thanks for the review and we're glad to have you as a customer! We're trying our best to spread the word and get suppliers on BlueCart as quickly as possible.
Any communication that needs to happen between my partner and myself can be done in each order so we have reference points.
Pros
I'm able to track my orders in real time, view how each partner performs and compare them month-to-month, and communicate with my wholesale partners effectively and efficiently.
Cons
Only thing I could complain about is that I get logged out randomly from time to time. I'm sure it's a minor bug they'll fix soon, but if this is the only complaint I have it shows how useful the app is.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Pros
Love the Favorites option so I can see what I usually order. Love that I can log in whenever and from wherever to order.
Cons
Wish I could add or remove items on my own (but that's more of a function of the vendor). Wish there were photos of the items and that you could organize it by category (instead of alphabetical)
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Jessica, thank you for being a valued BlueCart user and for providing feedback so we can improve.
Pros
What I like most is the online catalog where customers can view our products as well as our pricing.
Cons
A lot of lags/glitches with the software; I will log on and the website won't have any of my contacts listed for a couple seconds; or I place an order and the website freezes or lags.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Even break down the amount ordered as well as being able to leave specific notes when ordering each item
Pros
Easy to search product and make communication easy to make orders..
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the review! We're happy you found BlueCart easy to use and that you're using our order notes functionality.
Pros
APP availability, 24/7 access , reminder on cut off's, everyone in the know and on email confirmations, well trained and responsive customer support
Cons
constant market list updates, never ending follow about correct pricing with our vendors, which it would integrate with ADACO and FINTECH
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
It was suppose to save time in our invoicing process but was unable to help us with that since it lacked the capabilities to do what we needed to when we signed on although we were promised that it did exist.
Pros
Well, at this point there are no pros since we have not been able to utilize the program because the functionality we need did not exist.
Cons
There are a lot of really basic things that did not exist until they were designed for us.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Inner-company communication on coffee orders.
Pros
Information automatically updates, so I don't miss new orders.
Cons
I'm really hoping that the options to customize reports and how you use the online app come together soon.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
My favorite thing is the ability to separate in-transit, pending, and fulfilled (especially from the mobile app). This makes it so much easier to separate clients orders
Cons
What I like least would be the setup process. It was very difficult for me to get set up under our business profile.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Thank you for the review and I'm glad that we've been able to help you manage your orders using our mobile app! Our development team is making some improvements so account setup is easier and faster.
