Bravo Pawn Systems Reviews

All of the employees at all of our locations picked up on Bravo with in a few days. You can really tell this software was written for a PAWNBROKER, by a PAWNBROKER. The entire Team at Bravo, from the top to bottom, has been awesome to work with and made sure we were happy and working efficiently on all workstations at all stores. To be able to click on Company Performance and see all the stores numbers...

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As with any CHANGE, it is not all easy, it took a few weeks to learn all of the reports and the differences that we were used to, but we have now been on bravo after making the switch for 6 months and opened a new store from the start on Bravo @ Day 1, looking back we are glad we switched all of the stores and would do it again, hands down. The first few weeks, it was taking the employees twice as long to write a loan because we were still learning the software, NOW, we are all writing better loans and purchases, thanks to the estimator, and doing it twice as fast as we did with our other software.

Bravo has to be the best pawn shop software ever developed. It does everything a pawn broker needs in the business and Bravo is constantly upgrading and making the software better and more user friendly. I was sceptical when I first got Bravo because I did not believe it could do everything they said it could do but now after several years of using Bravo, I can not imagine using any other software....

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Since we, as the pawnbroker, some times have to enter new data, sometimes it gets entered wrong or labeled wrong but the Bravo techs will fix extremely fast. There are some other issues that we as the pawnbroker may want to implament in Bravo and the Bravo techs are working hard to make these changes for us. I know I made several suggestions and the Bravo techs made it happen. They are great.

I do not know of any pros to this software and if there is any there is no training to get to it.

This is not a user friendly software and one needs extensive training just to be able to navigate or do minor transactions, and unfortunately there is no support. The team is great when we are able to get hold of them, and that is key work get hold of them days later.

The best feature is the ad/hoc reporting. You create whatever you want. Next is the ability to do multiple transactions for a customer from the same window, with a very quick and easy reloan procedure. If an item is repawned by a spouse, the item can be brought up on the transaction window and change the customer then you are done. Transaction and inventory history reports are excellent and the mobile...

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At first, getting used to navigating and using the program. However, with patience, practice and seeking to understand the procedures, that is overcome in time and the benefits are well worth the effort. Entering new items for pawn sometimes takes longer, but the estimator makes it quicker with common items. Also, reloan of previously pawned items or items the customer purchased if entered under their name is very easy and fast. Even if an item was not purchased under their name, a quick ad/hoc search will allow for doing a quick and easy repawn. Perhaps the biggest con for me right now is the layaway feature. It is usable but still needs some work. My experience with support leads me to believe this issue will be corrected in the near future.

My favorite feature is the Jewelry Master. It makes pawning and pricing jewelry easy and consistent. Just enter the necessary information and bravo comes up with the price. Bravo makes eCommerce a breeze, with the integration with eBay and our branded website. Bravo is simple to use, and has so many features I can't name them all. They are constantly added new features and make bravo better every month....

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I can't really come up with any. Certainly I would like to have some features tailored more to how I want them.

This software has great flexibility because it is so comprehensive in what is offered. The ad/hoc search feature offers almost any arrangement and grouping you will need with the user setting the parameters (no asking programmers for a special report design). Multiple transactions for a single customer can be done all at the same time without exiting and restarting after each transaction. The estimator provides great help in evaluating the loan value of an item. I have found it especially helpful with jewelry. Customer service response time and help in solving problems has been the best I have experienced over the 2 previous software programs used.

Because of its comprehensive nature, it takes more time than other programs to learn and become comfortable with using. The transition is a little more difficult, however, once becoming comfortable with the program I think it is well worth the effort and time. The time involved with entering an item for the first time is a little more cumbersome than other programs, however, when the item is repawned the process is much faster and easier than other programs I have used, so this balances itself over time.

We love that it is intuitive and easy for almost anyone to learn. We love that the customer service is quick and follows up after there has been a lull in the process. We love that the reports look clean and are easy to read.

When reading the reports, you sometimes can't figure out if where the numbers have come from. When you use the scrap refining process, the figure counts in the daily sales when it should be entirely separate. When you use the scrap refining process, there is no option for ACH which is odd since that is how most refiners pay out. When you use the Employee Performance Button on the home screen, it...

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Bravo streamlines so much. We looked at every major player in Pawn Software, and it was a no brainer to go with Bravo. We are able to keep our entire inventory online, and it updates in real-time. A few clicks and I can list hundreds of items on ebay within minutes. Customer Profiles help us vet customers and maximize loans and cross-reference their history at other locations. Our customers now receive a text message 5 days before the due date, and can renew loans via the mobile app. This software really does streamline most of which use to be very timely and not cost-effective. It's constantly evolving and listening to customer suggestions to improve the software.

The financial cost is higher than others, but you really do get so much more for the money. I wish they had more expanded reports that were easier to run for targeting specific categories.

We've been Bravo users for 7 years and continue to be impressed by the quality of the software, the ease of use, the vast functionality and the support. In short - Bravo delivers!

Waiting for new features! In all seriousness, Bravo has a great development team and prioritizes new features with direct customer involvement. Their software development methodology is rigorous and we know when we receive new features, they are rock solid!

Their customer support is awesome and never lets me down. The features that Bravo offers continuously amaze me. The ability for Bravo to give us suggestions on loans or buys is invaluable. This includes viewing what an item has sold for at other stores works for me...

There is a learning curve to the basic operation of this software as some things are not intuitive. The pros out weight this curve as the customer service will blow you away.

ANALYTICS ARE HELPFUL, THE APP AND REPORTS ARE GREAT

MUST USE CERTAIN HARDWARE FOR COMPATIBILITY

Ease of use and training for new pawnbrokers. We can set our own parameters for buying and loaning and that gives us our most profit. The customer service is awesome.

Being on the cloud is good and bad. If internet goes out we are stuck. But this is out of their control. We have only been down once with Bravo and that was years ago. They were upgrading the system and now runs awesome. We have been up 100% of the time for 2018 and 2019.

As new technology and business needs emerge, the software framework is ready to respond with system wide, and specific, solutions. An added feature is that we get to spend more time connecting with customers and less time on their paperwork,

With any new implementation, established business work flow will change, and an operation will be well served with a deep time dive into training, support, and community information.

Out of all the pawn software we’ve used this company has the best customer service. Never had a question or issue go unanswered. Bravo is relatively easy to navigate and has all the needed features. eBay addon has been very useful for our shop.

Only con to note, it’s web based software, so at times it can run slow. Hopefully someday they’ll make it a hybrid system.

It seems like there is no limit to the reports you can generate to gauge any question you might have about your business. The more details you supply, the more thorough reports you get.

Everything comes at a cost so I understand I shouldn't expect everything for free but I would like to be able to login when I'm at my home computer or phone with something on my mind without needing an additional license. Again, I understand why that's not feasible :)

I like the Bravo pawn system. It has lots of features that are very beneficial. The customer service staff is always helpful and nice. They have readily answered any questions we have had.

The issues that I did not like have already been resolved with updates.

Ease of use and simplicity between multiple stores. Live chat and phone support is lightning fast and at all hours pretty much. We are open from 10-7pm on the east coast 7 days a week. Never an issue to have something solved in store with a customer within minutes. The solution center works wonders for quick and easy step by step procedures.

Buying procedures are a little slower than competitors, as you do have to input data as if you were going to use their buya software. But on the inventory side, it is a lot easier to look through and find items with ease, compared to competitors.

Love the integrated web presence through BUYA and local branded website. Text messaging. MobilePawn App.

Too many clicks. Stock photos limited to one or two max. Need more sub-categories within each category including a miscellaneous for each one..

The system is easy to use and if you ever get stuck make a call and they answer your questions that day! I have never had an issue they could not walk me through with in a few minutes! Love BRAVO

Dealing with the scrap gold and silver seems to be a small issue - but I am sure I just need to make a call - when I have a chance ;)

User-Friendliness, training webinars, expeditious technical support are a few of the many reasons why we sided with Bravo. It's by far the best quality, and most cost effective product on the market.

Hard to find many flaws with Bravo, if I had to choose one I would say the e-commerce pricing structure. I wish it was a bit more cost effective, my only hesitation with enabling the e-commerce feature/integration.

Everything you need in a Pawn Shop POS. Inventory has become a lot easier and their support team is exceptional. Highly recommend!

Needs MLA compliance form for Mobile App renewals. Easy fix perhaps: 1) ask the renewal customer if they are active duty or dependents of... 2) if yes, block renewal and send MLA covered borrower in-store.

I've been in the pawn industry for a while now. So long that when I first started I was doing pawns/buys on paper. I've used multiple other programs and Bravo is buy far the most user friendly out there. The ease of use, along with the customer service is phenomenal.

Overall I do not have a single complaint that has not been handled.

The options that it gives to help us do our job better, and more efficiently. The eCommerce feature where we can simply copy and paste an items description online in minutes.

Some of the suggestions take awhile, and we are given resolutions to an issue that isn't 100% helpful or resolved. It seems like every new feature is a way to nickle and dime us.

I especially enjoy the fact that we can easily look up customers from each of our stores regardless of location. Being able to transfer inventory from one store to another is an extremely time saving feature!

I would prefer that there be a power user price discount for multiple store usage.

User friendly, cutting edge, quick support, continuously innovating

Pricey (but as the saying goes, you get what you pay for)