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Upserve vs Sapaad Comparison

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Overview

Category Leaders

Upserve by Lightspeed is a POS management system for bars and restaurants that allows users to manage teams, get updates...

Sapaad is a cloud-based restaurant point-of-sale (POS) and delivery management system designed for restaurants of all sizes.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

59

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

53.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

163

72

15

3

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.3

5

4

3

2

1

17

11

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.

AT

Anna T.

In addition to a great overall product, the 24hr phone support is outstanding if you ever have any issues.

SB

Sasha B.

It is a great system that allows an ease of use in a friendly interface that is very intuitive.

Chris K.

Pros

After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

ZZ

Zakarya Z.

With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.

DC

Darami C.

Sapaad's dashboard gives me a complete overview of my restaurant's sales anytime I want, even remotely; great for keeping tabs on what's happening. The Sales Summary report is particularly impressive.

OC

Oofrish C.

Cons

The system does crash from time to time, which can be very frustrating during a busy show.

LM

Lana M.

It’s hard to move order and restart. Sometimes we have problem with clocking in and it causes inconveniences.

BP

Bryant P.

If you leave call back they might call you back next day by the time they call back damage is done.

ca

cengiz a.

Cons

I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle.

ZZ

Zakarya Z.

There should be a field in the CRM to record customer complaints while the call center agent is taking orders.

SJ

Siljo J.

No report that gives us purchases by item. No report that gives us consolidated or combined inventory for all locations for a certain date.

AA

Ahmed A.

  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features40
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Bar POS
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Contact Management
  • Cost Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Food Delivery Dispatching
  • For Restaurants
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Live Tracking
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Partial Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Pricing Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Routing
  • Sales Reports
  • Search/Filter
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Waitstaff Management
  • eCommerce Management
  • Total features55
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Bar POS
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Contact Management
  • Cost Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Food Delivery Dispatching
  • For Restaurants
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Live Tracking
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Partial Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Pricing Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Routing
  • Sales Reports
  • Search/Filter
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Waitstaff Management
  • eCommerce Management

Integrations

  • Total integrations21
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Podium
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations4
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Podium
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier