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Upserve vs TouchBistro Comparison

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Overview

Category Leaders

Upserve by Lightspeed is a POS management system for bars and restaurants that allows users to manage teams, get updates...

Category Leaders

TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

59

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

274

5

4

3

2

1

165

72

15

3

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.0

351

5

4

3

2

1

181

96

25

14

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

We have had great success with this product from ease of set up (if you can use an iphone, you can use this product!) to tracking sales and inventory.
In addition to a great overall product, the 24hr phone support is outstanding if you ever have any issues.
It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.

Pros

I like using TouchBistro because is easy to use and has a lot of helpful tools. The customer service is great and every time I have a technical issue is resolved quickly.
The POS itself is super super easy to figure out , it was getting all the equipment and setting up the wireless that I struggled with. Get help where you need it most.
The most useful tool for me is reporting. The ease of adding removing and repricing is also a favourite.

Cons

The system does crash from time to time, which can be very frustrating during a busy show.
It’s hard to move order and restart. Sometimes we have problem with clocking in and it causes inconveniences.
If you leave call back they might call you back next day by the time they call back damage is done.

Cons

The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements.
We never used hey second of their service and still they stole our money. High pressure criminals who will do ANYTHING to get your money.
I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features57
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Clock In / Out
  • Contact Database
  • Contact Management
  • Cost Management
  • Credit Card Processing
  • Customer Accounts
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • POS Integration
  • Partial Payments
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Wait List Management
  • Website Personalization
  • Total features63
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Clock In / Out
  • Contact Database
  • Contact Management
  • Cost Management
  • Credit Card Processing
  • Customer Accounts
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • POS Integration
  • Partial Payments
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Wait List Management
  • Website Personalization

Integrations

  • Total integrations23
  • 7shifts
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations25
  • 7shifts
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Upserve logo

Upserve

Servers go down on the worst possible moments

Reviewed 5 years ago

I've had Breadcrumb for 3 years now at my restaurant. The first two years it was adequate, easy to use and more or less stable in spite of a few server outages here and there. However, the back-end was pretty cumbersome, full of dead ends and potholes that could easily be fixed with a tiny bit of coding. For instance, if you want to edit a menu item, but while editing you choose to add the item to...

Pros

Simple, easy to set up Clear POS layout

Cons

Bad server uptime Inconsiderate management of maintenance schedules such as software upgrades Limited front end and back end features