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Upserve POS vs Tripleseat Comparison

Overview

Upserve POS - formerly Breadcrumb - is a POS management system for bars and restaurants that allows users to manage teams,...

Tripleseat SmartSuite is a cloud-based event management solution for hotels, restaurants & other venues, covering bookings,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$59.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

163

72

13

3

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

343

102

9

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The software makes it fairly easy to set up new menu items and categories. I love the useful reports that you can make, like find top 100 customers; which beer we sold the most on any one night.
It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.
Support team is really amazing, quick and responsive. They also gave us a great rate to be our payment processor.

Pros

It is a great tool to manage your restaurant or bar, it is very easy to use, intuitive and provides great insights on your daily activities to track your operations and sales.
I love the ease of use and the time it has saved me. More time, more events, more money.
One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic.

Cons

There are bugs, glitches and programming errors that are repeatedly dismissed and pushed aside. It seems that internal priorities seemed to have shifted toward investor demands.
It’s hard to move order and restart. Sometimes we have problem with clocking in and it causes inconveniences.
If our internet went down it was very inconvenient for customers.

Cons

Just receiving daily unnecessary notifications and having them stack up in my inbox seems foolish and anxiety inducing.
Honestly it may seem ridiculous, but I receive dozens of emails a week telling me that I have no events to check or follow up on.
Sometimes the information we put in the system is also not updated properly and we need to refresh the page a few times. We've missed or messed up catering orders for that reason.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features28
  • API
  • Access Control
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Document Management
  • Document Storage
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Reporting
  • Lead Capture
  • Loyalty Program
  • Microsoft Outlook Integration
  • Offline Access
  • Order Management
  • PCI DSS Compliance
  • POS
  • Partial Payments
  • Proposal Generation
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Sales Analytics
  • Sales Reporting
  • Scheduled Reporting
  • Search Functionality
  • Social Media Integration
  • Task Management
  • Task Tracking
  • Time Clock
  • Time Clock Integration
  • Transaction History
  • User Management
  • Visual Analytics
  • Website Integration
  • iCalendar Support
  • Total features28
  • API
  • Access Control
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Document Management
  • Document Storage
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Reporting
  • Lead Capture
  • Loyalty Program
  • Microsoft Outlook Integration
  • Offline Access
  • Order Management
  • PCI DSS Compliance
  • POS
  • Partial Payments
  • Proposal Generation
  • Real Time Data
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Sales Analytics
  • Sales Reporting
  • Scheduled Reporting
  • Search Functionality
  • Social Media Integration
  • Task Management
  • Task Tracking
  • Time Clock
  • Time Clock Integration
  • Transaction History
  • User Management
  • Visual Analytics
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrations16
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Squarespace
  • Stripe
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations5
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Squarespace
  • Stripe
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Upserve POS vs. Tripleseat

See how Upserve POS and Tripleseat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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