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Upserve Pricing

Pricing overview

Value for money rating

4.3

/5

273

Price starts from

59

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.

Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.

Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.

Complete pricing details can be found at https://upserve.com/pricing/

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What users say

This is actually a great product, with the platform that is more expensive than any other that I've seen without costing $ and being hardware focused.

DK

Desta K.

We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money.

DK

David K.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Upserve is an affordable, dependable POS solution

Reviewed 5 months ago

Overall it was a great experience. Customer support was prompt and knowledgeable. Easy to program buttons and change prices

Pros

Very cost effective solution that is cloud based. Big upgrade from Aloha NCR. Fast processing speed, mobile reporting on demand, and very secure

Cons

There were a few bugs during deployment including connectivity issues with some terminals.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Restaurant Must-Have

Reviewed 3 years ago

Great! Sales was honest and straight forward. Implementation was fairly easy. Support is always available via chat or phone. It has great analytics that are imperative to restaurant success.

Pros

Ease of use - even without training, anyone can figure out their way around the POS. It's very intuitive. No back office computer! This is HUGE. Everything is cloud-based, so you can edit menu items on the fly from your phone, laptop, or ipad while you're not on site. Reporting is easily accessible. System is clean, sleek, and blends in easily with its surroundings. The fact that it is app-based is key to the overall savings you see - you never have to worry about paying to update your system like you do with Micros, Aloha, etc.

Cons

Offline Mode (though I haven't found a POS with a better solution). The limitations on customization of comping/voiding abilities. There isn't a way to schedule happy hour/food discounts without having to create duplicate items with different pricing and placing that menu on a timed schedule - however, these items are always searchable no matter day or time. There is no visibility into user changes of things like timesheets - i.e. a manager could change their own timecard, and there would be no way to prove/cross check. There's no accountability with timecard fraud possibilities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Streamlined and simple POS

Reviewed 3 years ago

Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.

Pros

For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades. As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

Cons

There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

Vendor response

Hi there - Thank you for your feedback. Here at Upserve, we're constantly trying to better our solution to fit the needs of the restauranteur. This includes our Offline Mode capabilities. We know that losing WIFI can be detrimental to restaurants, so we released our new Android-based POS so you can hardwire your solution. Along with that, we continue to make updates on our Offline Mode feature to really enhance the user experience. Please continue to provide us with your feedback - this helps us make sure we're steering our product in the right direction. Cheers!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb Review

Reviewed 4 years ago

I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

Pros

After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good...

Cons

I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

Vendor response

Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Frustration Growing

Reviewed 3 years ago

We loved Breadcrumb once upon a time, and we have done a lot to bring others to Upserve. Now, we are exploring other options to replace Upserve. In fact we are testing one now at our largest location in the country. We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money. And despite promise after promise to fix it, we are now 10 months later with no resolution. It's evident Upserve has other priorities, and we are not one of them.

Pros

Ease of use. Simplicity. And in the beginning, responsiveness of Breadcrumb to improving the product.

Cons

Today, lack of responsiveness. There are bugs, glitches and programming errors that are repeatedly dismissed and pushed aside. It seems that internal priorities seemed to have shifted toward investor demands. Upserve's guests are not as important as they once were.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helps ease day-to-day of small Local Business

Reviewed 3 years ago

Upserve is so much faster than our old system, as well as much more user-friendly. Anything I can't figure out myself, I can easily chat with a representative and have my question answered within minutes. Our menu is extensive and fully customizable, and this software makes waiting tables a breeze! Honestly, we were hesitant to spend such a seemingly-large chunk of money intitally, but it has been SO worth it. The time and energy saved from not hassling with a stubborn old computer system has bee miraculous! Everything is all in one place and so easy to use- I can't praise this system enough!

Pros

-Overall customizability for modifications and personalization -Exceptional interactions and support from representatives throughout set-up and for occasional questions -Constantly improving dynamics and usability -Development of new features that make the program even more of a "one stop shop" (ie. processing, scheduling staff, inventory, accounting, menu management, etc.) -Consistent quality and service (software doesn't glitch or freeze, equipment is great quality, and super easy to use)

Cons

-Initial set-up cost was a little intimidating, however well worth it long term -Merchant pricing was a little difficult to understand, however our representatives walked us through everything -Would like to automatically receive one monthly summary/billing statement without having to "subscribe" to multiple reports

Vendor response

Hi there Melanie - thank you for this review! It's feedback like this that really help us as a company grow, and better understand how we can do better. As always, please don't hesitate to reach out to our Support team, or your Customer Success Manager if you have any questions or feature requests. We're open to any ideas that come our way. Cheers!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive, reliable, affordable

Reviewed 3 years ago

Overall our experience has been great. Many previous issues with the software have been solved over the years.

Pros

Upserve is an easy point of use system to set up and use. New employees require very little training, as the interface is simple and intuitive. Likewise, setup and admin work is quick and easy to figure out, even for those of us who are not all too tech savvy. It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.

Cons

It should upload to quickbooks without a third party software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User friendly and integrates well with other systems.

Reviewed 3 years ago
Pros

Upserve has been easy to use since day one. The user interface is set up logically, it has the ability to make changes quickly and seamlessly, and it is very easy to train staff on the system.

Cons

There have been a couple of instances in which we wanted to make a customization, but then found that it was not an item that could be customized. We've been told that it may get added to a future feature, but it hasn't come to fruition yet. It is a bit pricer compared to some POS systems, but it suits our needs and gives us access to a lot of data about our business and customers that it feels worth the extra cost.

Vendor response

Hi there Connie! Thank you for your feedback. We're happy to have Venn Brewing a part of the Upserve family! As you know, we happily take customer feedback and consider it every time we release new features. One feature that we're excited to release soon is custom reporting, which would provide our customers the ability to built out reporting that specifically fits their needs. Feel free to reach out to your Customer Success Manager who can provide more context about it, and please continue to provide your feedback about our product - you help us be better! Cheers, The Upserve Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Great idea - but they cannot support

Reviewed 5 years ago

I have been trying for weeks to get breadcrumb to do anything about compensating us for our monetary losses, the hours invested in all of this, and not much has been done. The system is not that expensive overall, so I guess you get what you pay for. They are simply not ready for primetime.

Pros

This is actually a great product, with the platform that is more expensive than any other that I've seen without costing $ and being hardware focused.

Cons

We took on this product in October 2016, and it has gotten progressively worse since then. We trained and showed everyone how to have a system work, and now we are shopping for other options, as this system regularly fails in the middle of service creating mass chaos for all of my staff who have to deal with crash kits and do their best to continue service. The system has offered a serious hit to our staff morale.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent POS system for small bar

Reviewed 3 years ago

Overall the quality of the product seems to be constantly improving. The Customer service and tech support response time is usually excellent. It is affordable for our small business but provides robust information and ease of use that is above and beyond some other larger scale and more expensive POS systems I have used in the past.

Pros

It is very easy to use, has intuitive interfaces to run reports, set up new items. It is easy to train employees on. Items are searchable by name for "no brainer" employees.

Cons

Although it does offer an offline mode that allows you to work offline, sometimes it tends to drop a printer or a credit card reader might disconnect requiring a series of manager actions to return it to online status.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great POS system

Reviewed 3 years ago

Overall good. I'd like to be able to assign inventory counts to multiple items within the POS. For example, if I have 4 steaks left, and it's used on two different menu items- there's no way to keep track of the count simultaneously. It's an issue that's most pronounced when you're doing things like offering specials or prix fixe. Networking issues are common both in house and communicating with Upserve servers. Fortunately their offline mode has improved.

Pros

Intuitive use interface Responsive Increasing number of third party integrated services Useful analytics tools

Cons

Network reliability is inconsistent Unable to share inventory counts between multiple menu items Extra POS ipads cost more money

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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great affordable point of sale system. good value.

Reviewed 4 years ago

ease of use for our office and minimal training for the restaurant staff.

Pros

ease of use. constant updates included with the membership. easy to replace hardware. easy to configure new hardware.

Cons

most issues I didnt like got fixed already, however if they could add more 3rd party integrations would be nice.

Vendor response

Hello Alex, Thanks so much for the review, and we're glad you're finding Breadcrumb to be a good value. We appreciate your feedback on third-party integrations as well; We're always on the lookout for more technology partners (in fact, we just added Resy). Here's a link to check out all of our new partners: https://upserve.com/marketplace/technology-partners/

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  • Ease of use
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Warning! WORST p.o.s EVER. do NOT get!

Reviewed 8 months ago

absolutely the worse. It would cost us $36,000 to end contract 3 years early- so that is the Only reason we are staying. :( I wish I would have read more reviews before going with Upserve. I have tried talking to customer service on phone and have been told repeatedly they prefer email only to top everything off--- so no issues we have with them have gotten resolved. We have had them now for almost 8 months.

Pros

The handhelds fit in our aprons better then our last p.o.s did

Cons

Customer Service, expect to be on hold for at least 1 hour every time needing help. The handhelds LAG. Everything takes an extra few steps then other P.O.S. Not user friendly

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For the price and ease of use, I doubt Breadcrumb can be beat.

Reviewed 4 years ago

It's come a long way since Upserve acquired them. The customer service used to be really lacking, and there used to be a lot of service outages. There's been a huge improvement there. The new app is much better, but I'd like to see more information available on it.

Pros

The front of house interface is incredibly easy to use, and the feedback from my servers has been the same. Back of house setup is also very easy, and reporting is adequate for a small business like mine. The price is also very good for what you get.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Affordable POS solution

Reviewed 3 years ago
Pros

Easy to use, easy to teach new employees.

Cons

Limitations of reports and check entry for multiple tickets

Vendor response

Hi there Tiffany - thank you for your review! We're glad that to hear that you find our solution affordable and easy to use. As you noted, we worked hard on our Training Mode ability to ensure that the functionality was intuitive. Let us know what types of reports you're looking for - happy to chat with our product team and see if there's some similar to your ask in the future!

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Hands down the worst POS

Reviewed 3 years ago

It has made my business life more exasperating at a price that isn’t always worth it. I will switch if it continues to be terrible.

Pros

Its chip reader was faster and easier to use than the one I had before. After the second generation upgrade, it is now very slow.

Cons

The fact that two hours of data was lost with no recompense. I have gone through four chip readers in less than four years and replacements take a long time. The customer service is always rude, and nothing is ever solved in a timely manner. If I have been told I would be recompensed monetarily for my time, it doesn’t happen. It takes days to get someone who knows what they’re doing to call me back. When updating my website to do online orders, my POS was rearranged, causing lost business and days of labor to get it back into order. Upserve didn’t help; I had to do everything myself.

Vendor response

Hi there Melissa - thank you for your review. It's feedback like this that helps us understand where we can be better. From the tickets you've filed with our Support team, it looks like we've been actively working to resolve these issues. I've gone ahead and reached out your Success Manager as well to see what else we can do. Thank you again, Melissa.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great customer support!

Reviewed 3 years ago

Upserve Pos have been helping us to run the business properly in terms of dining room orders. We are excited to see more on-Line ordering features and install inventory.

Pros

Breadcrumb is a easy, convenient and affordable software for medium and small business. Customer support department is really accesible, helpful and friendly all the time.

Cons

On-Line order features according with the market expectations. Mobile friendly layout. Dining room live survey. Fidelity program (points - cash back is not really worth for the restaurant).

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Many years as a customer and overall very happy with the product.

Reviewed 4 years ago
Pros

I like the ability to make changes from anywhere and their ability to constantly update based on customer feedback unlike the archaic and expensive older POS systems.

Cons

The hardware doesn't always last as long as it should, the cc swipers, specifically. They either quit running cards or quit holding a charge.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We utilize this for our daily food costing, purchasing, and sustainability in the kitchen

Reviewed 4 years ago
Pros

Streamlines our back of house AIMLESSLY! Easy to use formatting and inputs that are not overly technical and allows even the first time user to flawlessly pump out a report. Forecasts fantastic food cost projections and allows us to get a detailed view of what we need to be cutting back on or which sector we can improve in. Ability to use for even smaller companies like us. Delivery management is amazing!

Cons

Sometimes the mobile app is a little trickier to navigate and get where you need to be as opposed to the desktop features, but consistent and constant updates have vastly improved this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A good contemporary POS system

Reviewed 4 years ago
Pros

Ease of use and reliability, use of off-the-shelf iPads

Cons

License feels expensive when you get a few stations set up

Vendor response

Hi John, thanks for the terrific review! We are glad to hear that you have had such a positive experience with Upserve and find our software user friendly! Thanks again for the great review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Breadcrumb & Upserve

Reviewed 4 years ago
Pros

It is soooo easy to use and any issues are quickly resolved by a very knowledgable customer support

Cons

If i could add one feature it would be to have the option to put salaried people's daily rates in the payroll section so my daily labor cost is more accurate

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BC survey

Reviewed 4 years ago

great and getting better with other bolt on features

Pros

Ease of use, integration across our 4 locations, app to keep an eye on things and value

Cons

During some of the recent transition the customer service was a little less than desired. it is however improving.

Vendor response

Hi Craig, thanks for the terrific review! We are happy to hear that our platform is so easy to use. Thanks again for the review!

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Mafia tactics. They hold your data over your head at a price.

Reviewed 4 years ago
Pros

Ease of Use. Classic POS setup, but best for a smaller operation. Modifying / Open Food Items / Adding menu items / updating menus can be quite tedious. A daily checkout report and the ability for my accountant to have direct access to the POS system is nice.

Cons

Business practices. Take it or leave it attitude. Practices that practically force you to use their credit card processing. Works out to a month extra hidden fees to use your own credit card processor. The outrageous monthly expense to add Grubhub/Seamless. The outrageous monthly expense for them to hold your data after you leave them. It's almost better for them to not have a customer and just collect fees a month.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent UI and reporting, lacking some essential features

Reviewed 4 years ago

Better efficiencies in my restaurant, drastically reduced pricing all around.

Pros

Very cheap subscription fees, incredibly competitive processing fees. Excellent UI and reporting interface.

Cons

Repeated connectivity issues lasting for about 30 seconds, makes us unable to send in orders and occasionally drops payments. Lacking some essential customization features that would suit my restaurant.

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Pathetic

Reviewed 3 years ago

From start to finish frustrating and expensive .Dont give the your bank account number.

Pros

Nothing at all , would not recommend this product

Cons

We were sold on Breadcrumb and up serve last year and quickly found out the shortfalls of this company after we bought the system. There was never any Support and the person you needed to talk to was away from there deck or out of town or they put you on hold till you have to hang up or they are upgrading there system, nobody in the company will can give you a clear answer at what is going on. Not...

Vendor response

Hi there Casey - we're sorry to hear your experience with Upserve hasn't been great. It's honesty like this that helps us become better and make sure we provide the best for restaurants that decide to partner with us. I've attached my contact information if you'd like to chat and how we can help make things right. Thanks.