Mad Mobile Restaurant POS vs Epos Now Comparison

Ease of use, cost and customer service

None now. Cake very agile in fixing problems.

Hi Jame, thanks so much for your kind review! We love to hear that you find CAKE easy to use and have had such positive experiences with our support team.

Once it’s set up it’s ok. But can’t link 2 locations! So if I have a special I have to key it into 2 locations. Lame

You changed the way we I look at reports,,,, I can’t find anything anymore! I hate it! It was simple before. Now I can’t even read reports with my phone anymore!

we are very behind with the technology equipment and relationship with business and costumers daily base ...kiosk with self selfservise cash out

yes missing a lot of improved no try to update with the new technology and relationship with costumers daily base

The servers find very easy to use. But my cash has been down almost 25%over two months now. Cannot figure out why

Please don't waste your money, pay a little more and protect your establishment.

We're sorry you had an issue with your profitability, Mark. CAKE offers many tools that help restaurants reduce overhead and boost efficiency though CAKE Univsersity (https://university.cake.net/). Thank you for taking the time to voice your experience.

the ease of making changes to Menus and others.

i wish that cake offered a loyalty program, with the times we are in right now it would be a benefit

This purchase came at a perfect time. We have two walk up windows that now serve as ordering & pickup. We used to hand write our orders and give them to the kitchen, now everything goes thru the system and easier to read and get orders as the customers want. I was able to set it up myself which shows how easy it is to understand even for a person new to using a computer system.

There should be a way to turn off the promised for time on the online ordering. We’ve tried to explain to our customers that in our situation it’s hard to keep track of time to make an order that was put in an hour ahead of time especially if it’s a big order.

Easy to use. We are able to track sales by individuals.

I would like to be able to run reports for a full year. Right now you can only do 3 months at a time.

Thanks so much for the review, Peggi! Glad to hear that your CAKE POS has been easy to use and helpful in tracking individual sales. We appreciate the feedback on reporting. Our team is working on a bunch of enhancements that should allow for you to choose whatever range you like for reporting. We will let you know when this is ready to launch. Thanks again for being a CAKE customer!

The POS register is easy to use my husband is not in the 21st century when is comes to technology, he is the only person that runs the register and inputs orders.

Nothing I can think of right now, there are a couple little features I would like but they are more for convenience for my restaurant.

Hi Kelly, thanks for your kind review! We love being a part of our customer's success stories. Cheers to your first year and continuing to grow with CAKE!

Ease of setup, ease of use, ease of maintenance, top notch support, and account manager that actually takes interest in our needs.

I have no cons with using CAKE, everything is working as it should.

Thanks, Steve, for your 5-star review! Love to hear that CAKE POS has been working perfectly for you and your needs. Thank you for your business, we appreciate you being a piece of CAKE!

Easy to use to ring items, to add menu items and to close out the day and batch.

No customer support, has Glitches all the time, right now I have been on hold for 49 minutes trying to get in touch with anyone in support.

It is so easy to navigate through and I can easily teach just anyone how to use it even the dumbest blond you know!!

I really can't think of any cons at this very moment it use to be time sheets but there was an upgrade that fixed that so now I love that!!

CAKE is always happy to get glowing reviews from restaurants like Baby Blues BBQ. We make software that is simple to setup and train employees on without slowing down your operations. We make ordering and timesheets easy for restaurants, and if you ever have issues with timesheets or anything else, please reach out to support@trycake.com or CAKE University https://university.cake.net/ for video tutorials. Thank you for choosing CAKE!

user friendly, outstanding customer service. saves money from missed charges tremendous control of monitoring sales avenues and cost control, great having payroll and credit systems all in same unit

being dependent on system for everything. Restaurant can't function without it now. It does require some employee training but it is more user friendly than any other systems we've used in the past

CAKE is glad to hear Nothern Pacific Beanery is saving money, controlling costs, and reducing errors with our Point of Sale system. CAKE does so much work at restaurants it does tend to become critical technology. Thank you for choosing CAKE, we¿re happy to make it easy for your restaurant to grow further!

The overall CAKE experience has been great from day 1 of asking questions to now 2+ years in business and using it daily. "Patience and care" that we knew what we were getting and the knowledge to work it was the deciding factor for our choosing CAKE.

I miss some of the features from the reports prior to the most recent updates but I like a lot, like the date range being as long or short a time frame as I want, of the new reports. I like the original "Employee Clock-Out Report". I still use it because the new "Payroll" report prints to lightly and is too busy with un-needed columns for my payroll purposes.

I like how easy Cake POS is to use and learn its functions for managers, bartenders and servers. We have 4 registers and are high volume and we rarely have problems.

Sometimes it's hard to get support on the phone when something does go wrong. Also, would like to have had help in setting up the system initially, however, I think now you may get installation provided.

One of the customer rep. was so helpful. And if it wasn't for him we would have changed companies. We were so glad that he could help and he was so willing to make everything work. We loved the system, but everyone who came didn't help out like he did. And now it's perfect

No cons were added to this review

Thank you Nana for your kind words about CAKE and our own Daniel Harrison! He sure does know how to solve clients¿ problems, and we're happy your CAKE Point of Sale is now working perfectly. We're hoping our training makes every member of the team more like Daniel! ;) If you ever have issues with support again, please do reach out to Support@trycake.com or Daniel Harrison directly, we'll make sure your technology keeps running eggsactly as you need it to!

software was ok horrible customer service

I liked it. was more of a personal issue

It is very easy for me to use since I am not usually very computer savvy

Nothing that I can think of. I never had a POS system before. I only had a cash register so I really love that. It is so easy to see what your employees are doing and what your sales are at any given time.

Thanks, Diane, for your kind review! We love hearing that the transition has been smooth coming from a cash register and that you have been enjoying all the expanded features that come with CAKE.

Customer support, and ease-of-use. I love the fact that customer service helped us quickly and efficiently.

Would like it if the payroll would have a marker showing paid and not paid.

Thank you for your kind words Morgan. As we strive to continually be an easy to use Point of Sale, we are glad to hear that we made your life easier! Also, we will definitely be giving a shout-out to our Customer Support team for being quick and efficient.

I could update the system and track data from the comfort of my own home. Reports were thorough and comprehensive. The system was very user friendly.

I really didn't have complaints. Our property is now being leased by an authentic Mexican restaurant and grocery store. I think the POS would have had more appeal if there had been a Spanish translation available; as it was, the [SENSITIVE CONTENT HIDDEN] opted to use a different system.

The POS is very intuitive - very little training is needed before staff have it figured out. It's also very customizable so we've been able to get tickets and receipts to print exactly how we want them to.

Editing the menu is pretty arduous. There are a lot of steps involved in changing just one item and there still seem to be a few bugs to sort out. The reports are also more limited than we would like and present the data as lists of numbers rather than charts, which would be easier to digest.

Hi Anna, thank you for taking the time to write a review. We are glad to hear that you were able to grow to a full-service restaurant and decided to partner with us. We pride ourselves on being simple and intuitive and we are happy to hear that little training was required for your staff. Thank you for your candor, we are always looking to make improvements to our Point of Sale.

Ease of use. Easy to train employees on, easy to make menu changes. Easy to keep track of sales and clock in/clock out for employees.

No cons were added to this review

CAKE is happy to hear Main St. Desserts & Deli is getting the reports, data, and scheduling assistance that you need to run your business your way. We make sure you keep moving forward without having to recheck your registers manually every night. Thank you for your great review of CAKE.

We chose CAKE because it was affordable and very user-friendly and highly recommended by our Sysco Agent. We are a small coffee Shop and our staff has been quick to learn how to use it they seem to have an easy time. We are using it for our time sheets, it's good for basic reporting, We are not using the tablet yet but I know another place that uses it and they seem to be happy with it. For the price point I think CAKE is a good system to have.

Would like that the system had a way to customize reports (Like the fonts or the way they appear) but overall good for the price. When setting up menu items the features sometimes take a long time to set up. We have been happy with cake. Now finally we are able to manage time sheets from anywhere.

CAKE Point of Sale is meant to be the affordable solution that keeps your whole team working smarter while being extremely intuitive and user-friendly. Glad to hear CAKE is part of your Perfect Equation!

So Easy to learn and use. Cake POS keeps up with all my daily figures I need the most. Alot less paperwork on my part.

Nothing really....learning to use reports took the most time....

- Easy to use - Easy to change the menu - Online ordering is available - Keeps track of items left if I put in the quantity left - Tracks all kinds of things such as discounts, comps, etc. - System was fairly easy to set up - Tech support is very good

- Online ordering will not let you track the number of items left. If I put on the POS I have 3 special left that won't reflect to my online ordering so I have to manually turn it off. This has been my biggest beef because I have limited items on some things and I can't sell them online because the system can't track how many are left. - Credit Card money is slow to go in, we have not tried paying...

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It was easy to use and in the beginning but all down hill from there

Frequent customer options limited, they only have one available

The system has a great table planning function that allows you to split and merge bills easily as well as see which tables are closed/open and which generate the most revenue. The system is very easy to use and is super user friendly. Customizable dashboards were a big plus as well. The system keeps track of ingredients and sends alerts to owners/managers when items are running low. Accounting and payroll are calculated as well. A lot of the functions make the life of the managers much easier and the system does a great job of keeping everything organized.

No cons were added to this review

Nice printers.

Poor print direction. Hard to take multiple charges. Can't be used as system of record. Slow. Poor synching

Hello Robin, I am sorry to hear that you have experienced difficulty in using our system in your service restaurant. It is a shame to hear this feedback as we do have hundreds of full service restaurants using our system without any issue. I am keen to discuss this with you and arrange for a member of our technical team to contact you and test your network connection and printers to ensure they are operating effectively. Please, could you provide your best contact number so that I can give you a call? Many Thanks, Naiomi

Easy to navigate.

Does not have some common sense features used in restaurant business.

I didn't like at all, so hard to use and also customer service is very bad.

I didn't like any thing in this pos system

We mostly like the look of the pos screen and ease of use of the pos. We also like that it has a time clock feature.

I don't like that everything costs extra. I think you should be able to do bulk transfers without paying extra for it. I'd also like to see a loyalty program as part of the system.

Hello Reviewer. Thank you for taking the time to leave us a review and provide feedback regarding our system, I'm sorry to hear you would be unlikely to recommend us. Engaging with our customers allows us to continually enhance our product and the feedback you have given will be collated and reviewed within our product development. If you would like to provide any additional feedback please email customer-engagement@eposnow.com. Kind Regards James

Pretty easy time set up and get working, good apps to make experie tailored

But every update creates a new problem. System start off decent speed but it does not last. When you call and after waiting an hour on hold they 'trouble shoot' for 95min before they say sorry buisness hours are closed where you are. You need to call back tomorrow and wait for another person.

POSTouch screen , POS customer display. If it had of worked the intergrated eftpos

Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps. We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system that was sold with the product does not work through our store due to its inability to accept the "basic card". Salesman's knowledge of the product was very limited, they are the experts and I feel it should have been up to them to ensure this product meet all of my business model requirements. Very disappointed and have now returned to the old POS system

Liked the screen layouts and way system 'held' custom orders. Liked the customer support team even though None of our requests were met or resolved

The way the system incorporated Taxes was horrific. System was a hybrid restaurant / retail solution but not specific to either. If you are a British business this may work I don't know, but for a US retailer this system is a problem. And no attempt to fix by the software writers. I would Not recommend this product.

- Great front office (terminal) - Own backoffice module, so you can review sales, edit settings etc, manage inventory - Smooth for full touchscreen devices. Software only or full hardware bundle available - Connected to your system from everywhere. Even on your smartphone. - Easy handeling of functions, they also have a guide me assistant to get started if you are a novice. - Apps store to expand your system by your own needs

- Have to enter items manually. They do have a import module you can buy as a subscription. Can get expensive if you add all those subs in total. this should have been included in the system, at least a simple import feature. - The app store needs to be open to third party developers

Thiago is the BESTand GREATEST PERSON ON EARTH, he has programed our POS equipments where we are able to open our business tomorrow and tonight I can sleep peacefully. Thank You for the use of the POS equipment. MAHALO and ALOHA (THANK YOU) kIMO (oKIS iNC)aol.c

Had a shipping issue due to being in Hawaii but was resolved rather quickly by the support team and UPS.

Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support