Mad Mobile Restaurant POS vs Lightspeed Restaurant Comparison

I am the Accounting/Payroll person for the restaurant. The Restaurant Admin reports provide the information required to complete my functions.

You need to be aware when you run reports by date range that the time is also set to the correct range.

Hi Kim - thanks for leaving a review! As a a controller, it's great to hear your feedback on our reporting functions and that CAKE has provided everything you need. Also great feedback about the time range, I'll let our product team know that this might not be clear to people when running reports. Thanks again!

ease of use. ability to run retail and restaurant sales

search function under retail is limited. Brought system on right when Covid hit so not sure we have been fully utilizing the resources available.

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Thank you David for sticking with CAKE throughout your time running The Sandwich Spot!

Is there some not to like It is an amazing system very easy to use

When you do custome items in the menu there should a way to itemize what is it

Thanks, Anotnio, for your awesome review! We are so happy to hear that you have found the Point of Sale so easy to use. Thank you for letting us know about your issues with the menu. If you still are having challenges with the menu configuration, please contact support and they will be happy to help you.

It accommodates our particular restaurant, we aren't a sit down restaurant where a server takes your order at the table and this still works for us. The Cake customer service is always helpful and gets things resolved when needed. They also take your input, which is nice. It's pretty inexpensive but holds up to the standards or well known POS systems. I would highly recommend this system for any restaurant!

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CAKE is glad to hear your experience with our Point of Sale has been so positive. We listen to our customers because feedback like yours helps CAKE create better products. We're glad to have your recommendation, thank you for Pickin CAKE!

What I love most about this software is that it is super user friendly. We are able to constantly update our ever changing menu with ease. We can also access real time reports from anywhere and the customer service is outstanding.

There are no problems that I have encountered with this system.

The CAKE team is always upgrading their software to better fit our needs. We find that we do not use all the system has to offer, only because certain aspects do not fit our small restaurant. But what we do use is perfect for us!!

IN the beginning some of the software aspects did fit our restaurant, as time went on that has changed.

Hi Shelley, thanks for leaving a kind review for us. We are glad to hear that CAKE makes your administrative problems easy to solve. If you have questions about how to best utilize new/old features, please feel free to reach out to your dedicated Customer Success Partner.

Screens are very well designed so easy to read, and intuitive to use. I like that I can drag items around to get them in order.

I can't figure out how to connect it myself. Even the local professional didn't do it correctly, leading to an outage one day.

Hi Jean - We love to hear that your CAKE Point of Sale has been everything you need! We're sorry to hear you had some issues getting things connected, your Customer Success representative will be reaching out surely to make sure things are running smoothly.

The CAKE system is so easy to use. Every employee was able to get comfortable with the system in a very short period of time with minimal training.

It would be great if register printer and kitchen printers all used the same paper.

Easy to access from any computer. Efficient reports that help on the restaurant administration and every day basis.

Cake provides another programs that would be very helpful but unfortunately they have a very high cost.

We're happy to hear CAKE Point of Sale is working for Leandro's, Michelle! We make tools that help you manage your restaurant from anywhere! Thank you for choosing CAKE! We don't set the price of our partner's software, but we do stand by the value they offer restaurants, If you'd ever like to talk over how these integrations could help your restaurant, we'd love to hear from you at Support@trycake.com!

This software is designed for the restaurant industry. It is plug and play, utilization with no problems at all.

Our experience with the software has just been great.

Thank you so much, Glendon! We designed our CAKE Point of Sale solution just for restaurants, and love hearing from happy customers like yourself that have found it helpful to your business.

Reporting is so important- hourly to annual. Great ways to track the business metrics. Great customer service for all questions or concerns, from set up, customization and all.

More detailed reporting (example coffee only sales being down price per plate when we integrated coffee shop and restaurant) would be helpful

It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation.

Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs.

Cake POS is easy to use and maintain especially for a restaurant that modifies the menu often. Customer service has always been helpful.

One suggestion is to solicit feedback prior to making software changes - some of the changes have required work arounds for my restaurant usage model.

Hi Linda, thanks for the kind words! We try to make our solution as flexible and easy to use as possible, we are glad that you have found it to work well for your restaurant. Thank you for your suggestion about soliciting feedback. We do our best to solicit feedback from customers and design the best solutions for our customers, but we understand that sometimes changes may not work for everyone. If you have any issues or have any feedback you would like to provide at any time, please contact Support or your Customer Success representative. We also have a Beta program as well, that allows customers to test new releases if that is something you might be interested in participating in.

The POS register is easy to use my husband is not in the 21st century when is comes to technology, he is the only person that runs the register and inputs orders.

Nothing I can think of right now, there are a couple little features I would like but they are more for convenience for my restaurant.

Hi Kelly, thanks for your kind review! We love being a part of our customer's success stories. Cheers to your first year and continuing to grow with CAKE!

I like the ability to see total sales on everything and being able to customize my reports based on just about anything I want.

I would like to be able to see reports beyond 100 days. Being able to compare current performance to previous years is vital for me as a business owner. Not having that option limits the usability for myself.

Thanks, Diana! We love that you've found changing menus and reporting to be valuable to your business. We hear you on report visibility, this is something our product team is currently working to expand and improve upon.

Great for a small restaurant that only does dine-ins and carryout.. This software is completely wrong for you if you provide a delivery service

Falsely claims to be functional for a delivery business.. Our business is being held back by this software and we are locked into a multiple year contract.. Not one change we've needed has been made on their part

We're sorry Papa Leone's experience didn't meet your expectations, but we'll keep improving our hardware and software to respond to critical feedback from our customers. We are working to deliver robust solutions for online ordering, thank you taking the time to voice your experience.

Updates keep getting better, making this system better each time. Able to access data directly through a terminal or on-line.

Too many functions not available catering to restaurant management. For example, inability to re-activate a seasonal employee; inability to pull sales reports by day-part.

Hi David, glad to hear that you are pleased overall. We are always working to make things better and happy to hear that we're doing a good job on that front. We are actively working to improve our reporting functionality, it's coming!

Love the extensive reports, ease of use for employees of all ages, ability to search for an item, ability to remotely access the Menu Admin and all Admin aspects of the system. Customer support has been perfect every time we've needed a question answered.

Reports being limited to 100 days, but pretty sure that will soon change.

Thanks Kate - we're so happy that you chose us too! From reporting, ease of use, and customer support, we love hearing that CAKE makes it easy. You're right, the report limit will extend to years, not days going forward. Thanks again for choosing CAKE!

The ease of use for our employees to jump right in and start utilizing the POS.

Nothing. Loved it all. It's a great system

It has worked well for our small bar and restaurant. We love the order pad, it saves the waitstaff so much time and they can connect with more customers.

The set up to start was alot, menu building, modifiers, and learning everything. But cake university was a great help. Was well worth the time

Thanks so much, Richard! We love to hear that CAKE Point of Sale and OrderPad have been a great solution for your small bar and restaurant. We understand that there is quite a lot to be setup in the beginning - so happy to hear it was worth it and CAKE University was so helpful! If you need any more help or have questions, you can always call CAKE Support 24/7.

New employees catch on rather easily. It does not do everything but it does run a lot of reports that you can get to daily with ease. Customer support will walk you thru most issues you come across in a very reasonable time

I wish you could do everything remotely. When your a small restaurant you don't always want to give servers ability to get deep into system. Close out reports, tip function

Thank you, Dave, for your review! So great to hear that new employees find CAKE a breeze to use and that Customer Support has been so supportive. Would love to learn more about what issues you are having managing things remotely. Please give us a call and we can walk you through how to set up options based on managers, servers, etc.

easy to use and pricing at the time was good

need somemore restaurant feature and more reports. was going to switch because of lack of some of the reports compared to Toast. Only thing is no choice for credit card processor

Great customer service. Online ordering has helped get customers in and out of the restaurant quickly. This has helped keep crowding to a minimum and helps everyone feel a little safer.

The only thing I'd like to see differently is customers being able to pay for online orders with their gift cards.

Available for mobile and regular POS. Online ordering included. Pricing with hardware and software only. Plenty features.

Needs a lot of improvement such as integrations etc. Online base, I doubt if they have offline redundancy.

Cheap. You can use your own payment getaway, your own devices and it is pretty easy to setup. Good user interface so it is easy to train someone.

Lack of integration and API. Needs improvement for some features. I doubt that it is designed for large environment.

User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.

Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)

This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season!

I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option!

Easy to use with many features. We have been using this software since the inception. We are happy with software.

There are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses.

Cloud based means we can access POS while away from the restaurant. Easy to use and minimal training required for new staff. New features are added on a regular basis. Customer service is reliable and available.

We are unable to use our Lightspeed without an internet connection. Unable to unfinalize receipts after 7 days.

Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed. Customer support is always helpful, patient and courteous.

Could have preferred initial training to be done in person rather than remotely. Sometimes, functionalities aren't 100% obvious (getting the cash register to open automatically for example), so at first, it seemed like we called Customer Support for a lot of non-issues

Very stable, Back end for report and input items in Dark color on ipad is really nice to not distract customer in restaurant

Does nt print modifier in Red lots of little feature that should be there for restaurant that are not hard of spit bill Report are not that great. not the most intuitive Pos i used

Lightspeed has been great for my restaurant (Centrale Bergham West Island). They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues. You can't find a better POS on the market.

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-Ease of use -No matter the restaurant type, multiple layouts possible -Very aesthetic

-Better reporting, but they are very aware and working on resolving these issues.

The lightspeed restaurant software has been great. It allows us to streamline ordering and allows us to provide a great experience for both the customer and the employee.

Lightspeed restaurant software is great, but definitely took us a while to implement the program and become efficient with it. We brought in a l

It is easy to use and set up. I can make modifications from my phone or the computer. I can check reporting easily and quickly.

The set up of the tables for the restaurant. There wasn't many choices and when you have more than one room it can be difficult.