Esper Reviews

The devices are easy to access, and tasks are made easier as well.

It makes it easy to access the devices and to accomplish tasks.

It is very user friendly, easy to navigate and check our patients status or assist with issues

It can be a bit delayed at times, but this may be more from internet limitations than the program itself.

Esper’s Mobile Device Management (MDM) software stands out in a crowded market, outshining competitors with its exceptional ease of use and seamless deployment across numerous devices. It was remarkably straightforward to navigate through the software’s features and efficiently implement it on a large scale, making the initial phase of device management a breeze. The ease with which the system can be deployed to a plethora of devices is truly unmatched, illustrating that when it comes to practical functionality, no other competitor does it better.It used to take an hour to setup and deploy a single device. With Esper I could setup well over a hundred devices in 20 minutes. My mind was blown.

The pricing structure of Esper leaves room for improvement, particularly when considering the scaling of operations from a few hundred to a couple of thousand devices. This concern was voiced during the pilot trial, yet the response has been lackluster. Additionally, after committing to a year-long contract, there was a noticeable decline in customer service responsiveness, leaving questions and concerns...

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Has been an astronomical help when troubleshooting with our customers regarding all deployed hardware. Before, we had no great way of launching app updates, running diagnostics, or viewing real-time issues without visiting our customers in person.

I would argue that some of the functionality still needs improvement. In some cases, we find that we cannot 100% rely on the commands we launch through Esper, and instead need to confirm with customers. Hardening these core flows would be extremely useful to our team.

I love that the MDM allows both viewing and remote access to our customers products. The remote access is in real time and it is as if you were in front of the device.

I would say the provisioning part is a little complex, but once you get the templates down, it is smooth as butter.

Everything about the inventory management and user friendly

A bit pricey at times but the offers sometimes make up for it

Easy to install software. Easy to understand process. Screenshot capturing feature.

Pushing a software some time takes more time than usual.

Remote control of device. All details a user want.

Time of remote control should be increased.

Easy to use Remote Management Software. Easy Application Install and Reinstall.

Delays. When multiple commands are sent for Build Install - Reinstall, instead of overriding previous command, they show still trying the commands from earlier which causes delay while updating a software.

Manageability is good and easy to handle the devices.

Log management and scheduling of powering on or off.

Remote viewing ability, configuration management, ease of use

Sometimes the app updates constantly fails for no reason. Need more features in Esper SDK.

I love how we can keep our customer kiosks organized and easy to find when we need to troubleshoot them. Being able to remote in and easily navigate the kiosk to configure settings and verify functionality enables us to support our customers and resolve issues quickly. I also like the visibility of power and connectivity on the information page so that we can see the status of the units before we remote in.

Some settings on the Samsung OS are reset when we send a remote reboot to the tablet. It would be more efficient for our team if those settings were maintained through the reboot.

Emails Triggered when the devices are offline.

New suggestions/features requests from the consumers takes very long to get implemented.

It is easy to configure the device and easy to access and monitor the device data.

Required the data of all the devices battery status on monthly basis.

When I discovered Esper, I was manually setting up our devices, one device at a time. No matter the steps I took, I could never seem to get two devices to setup the the same exact way. One of the biggest benefits that I have found with Esper is the ability to setup a provisioning template so that every tablet is setup the same way, every time. I can also setup multiple devices at the same time without...

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I do wish the messaging feature in Esper worked better. As of right now, it is clunky and confusing to use.Also, with Esper having an API available, I wish that that would develop it for Zapier (and other Cloud API companies) to give admins a way to further integrate Esper with other applications.

I love how you can remotely connect to the device and be able to remotly control it.

Sometimes it will not let us remotely connect to the tablet or takes a while to load.

we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg.

we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg.

We like being able to connect to our customers tablets to help guide them on the usage and correct mistakes they might come across.

A feature we would like is being able to always change between administrator and user on the tablet.

We can keep track of where are the divices, control whats aps the devices have or not. Know haw many are online to maintain devices funtionality

In some android versions its hard to keep control

Over this is a great software that gives visibility and control of all of your devices

The software can sometimes lag behind and not be immediately responsive to the devices.

Since we work with many deivces and we need to keep track of them, their software update, applications management and everything else that involves control of it became so easy to do while using esper and their management tools

Probably more alerts that are triger by erros on the app

Once initial deployment method was understood, deployment was simple.The product limits devices exactly as we expected & required, very pleased with our choice to use Esper.

Initial deployment could be made simpler.

I love the UI - super easy to navigate and understand. Deployment of new devices to blueprints is very easy. Great integration with Google Play. Love the ability to upload your own apps.

Took a lot of time and effort to get the full whitelist for our firewall. Initial provisioning kept failing due to incomplete whitelist.

The agent is easy to install and has a lot of different options for install. The management tool lets us see what is going on across different deployment groups. We have the power to partially roll out new versions, make sure they are working for our customers, then complete the rollout. The visibility into the user experience is great and we love the ability to see what the user is seeing on their devices.

We haven't found any downsides yet. It just works.

The ability to provision and enroll devices with Esper is seamless and fast with QR and/or Zero Touch Provisioning. Their plethora of features help us achieve all tasks easily through their intuitive and simple user interface, especially their Remote Diagnostics feature, which helps control and debug all our devices without having to physically be present. Esper also secures all our devices in the field.

The solution is limited to Android. My only reason for giving four stars: new features are just around the corner. The company is growing and adding features I need with every release.

Hi Justyn, Thanks for such a detailed review. We are happy to be working with you!