EZPARTS Reviews

Pictures, categories, adding to parts list on lightspeed

Hard to search with exact part numbers. the year make model look up is poor. customers do not know their serial number so it makes it difficult to look up parts.

Nick. We do not directly integrate with Light Speed and are confused by your review. Also, I am not sure what manufacturer's dataset you are using. The year make and model as well as serial number data may be required by the manufacturer who has implemented our software in order to perform replacement part lookups. We are disappointed that you only rated us two stars for "value for money" since...

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I like the simplicity of the design of EZ-Parts. In addition, it is highly customizable for their customers needs. I think the ticket system that the company that runs EZ-Parts has created to raise your hands regarding issues makes a ton of sense to get resolution and track your issues. The software has many features that our company did not take advantage of but I could see the potential that was offered by this company.

I really never encountered missing features from my experience. I just iwish our company had utilized more of the features offered by EZ-Parts and relied more on that company's experience to offer our dealers and customers a better experience in shopping for spare parts.

Intuitive design, Faster processing than any other catalog software I used

Design and UI seems outdated, can be worked on to make it trendy

Thank you for your review. Each manufacturer can apply their own custom style sheets and branding to the user interface. If you feel your user interface is outdated then please contact our support team. We have graphics designers on staff that will work with you to update your parts catalogs user interface, styles, themes and branding.

The program is easy to use. It has a good search tool. I like the auto hot spotting feature. It is customize-able.

We have a couple of issues that are being looked after by customer support that I know will get resolved.

Ease of use and value for money. EZParts is easy to integrate with other applications.

The software is very easy to use and less effort to integrate with other solutions.

For the customer, it provides a quick and easy way to find the necessary information fast and accurately. For content management, uploading new and updating existing information is critical and EZParts is always there to help.

I would like to see a more modern interface. All the necessary tools and information are there, but a fresh look would be nice.

Scott Thank you for your review! Ezparts supports custom themes themes and style options. Please contact us via our ticketing system or contact us page located at https://sysonline.com/contact-us and let us know what manufacturer dataset you are working with. We happily work with every manufacturer to adjust the themes and style options as part of standard support to "freshen" the user interface theme and provide a more modern look.

The ease of use and the versatility of the software.

We have used this database for years and it is nice when they add new functions that make it easier for end users to access the information they are looking for.

Extremely easy to use, customer friendly and cost efficient. Customization puts it above many other products.

The setup can be tedious if you do not have the correct resources. Pictures, line art and part numbers/ descriptions must be setup correctly prior to loading into the EZ Parts software.

Thank you Heidi for your kind comments. We always try and do our best to provide a quality product and the best possible customer support!

Easy to implement. Easy to add and update service parts. Flexibility to add folders that contain service information, software downloads, PDF files, and more. Not only a parts ordering tool. All product information can be hosted with EZPARTS to minimize customers / dealers navigation to other sites.

Filtering needs to be updated to include check boxes for Product Line / Model / Function / etc

Dan, Thank you for the good review. We always try to do our best to provide a quality product and strong customer support. Filtering options are totally customizable by manufacturer. Please contact our support team and let them know what filtering changes you would like to see.

Easy to install, manage and use. The customer support is excellent!

N/A - we really don't have any thing bad to say!

I find the software easy to use, it is a common sense product that allows even those with minimal computer skills to use it with ease. All of our technicians use this product on a daily basis.

There are two issues I think need to be addressed, first is that the default for use is for "part numbers" and "parts description". Unless you happen to already know either one of those you need to change your initial search setting to "model, the software should default to "Model" as the starting point. From there you can search all the systems related to that specific model to find the part(s) needed. Second, is that older models are often blocked from being viewed. In the industrial cleaning equipment industry we often see machines that are more than 15 years old, the manuals show up on the list but are inaccessible.

Ken, Thank you for your review. We are always looking to imporve our products and provide feedback to the manufacturers using our product. The default search settings is configurable by the manufacturer. We can suggest that they add "model" as an initial search setting. Optionally the manufacturer can even include a model search dialog in the site header. Please contact us via our contact form located at https://sysonline.com/contact-us form and tell us what manufacturer implimentation you are using and we will give your suggestions directly with the manufacturer to turn on these options and improve your experience.

The serial search, shopping cart, and ability to have your "store" open all the time has saved us so much time and effort managing inquiries and ultimately makes it easier for our customers to do business with us.

Not many drawbacks to the software. The initial setup is most important part of the project and once the platform is created the possibilities are endless.

Most items are easy to search, with some kind of overall description

Certain items are harder to find, I personally use a "cheat" sheet of most commonly searched items

I like the ease of use and putting products on the website, how easy it is to manipulate them in EZparts and save us a lot of phone calls from our dealers and growers.

Would like to be kept updated on any new options. I think our overall look could be better.

The ability to look up parts and use a training tool for parts technicians.

Communication between our ERP and EZDATA can be challenging. Not all data is accurate.

Darrell, Thank you for the review. We encourage you to contact our support team and provide samples of any data that is not accurate. We gladly work with all of our manufacturers to extract data from attached business systems and keep the information displayed by EzParts up to date. Please let us know what we can do to identify the data deficiencies you are experiencing.

Simple to navigate and use, does most of the order processing leaving less opportunity for human error

often out of sync with the ERP software. Very difficult to get ahold of anyone for help, and getting help seems to cost a lot of money.

Ashley. EzParts comes bundled with product support and training. If you need assistance please contact us via our support web site located at https://support.sysonline.com or via our contact form located at https://sysonline.com/contact-us. Support for our EzParts product is included at no extra charge. Let us know what specific issues you are having and how we can help you make your experience better.