Highline Pricing, Features, Reviews & Comparison of Alternatives

Highline

Retail's Most Advanced Cloud Platform

4.83/5 (3 reviews)

Highline overview

Highline is a cloud-based retail platform for specialty retailers with one store or hundreds--clothing, boutiques, bike shops, apothecary, hardware, sporting goods and wine stores are typical clients.

The platform includes everything needed to run a retail enterprise: Mobile POS on IOS devices, Promotion Management, Apple Wallet, Loyalty, Gift Cards, Inventory Management, CRM, Multiple locations, and Business Analytics.

Highline is EMV and Apple Pay Compliant today. One free EMV and Apple Pay Reader is provided with qualified accounts. Payments are integrated into the platform making reconciliation and settlement simple.

Highline is turnkey, setup can be done in 10 minutes. Simply signup, download the iOS app and go.

Credit card processing costs 2.95% + 10 cents per transaction. The software is free and there are no limitations on inventory, locations, registers, etc.

Highline offers an attractive leasing program for all hardware: Verifone Payware Barcode/EMV/ApplePay/Mag Stripe Readers, Printers, Register Drawers, and Label Printers, allowing you to get started with minimal upfront costs.
high-line.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Highline screenshot: Highline Reports - Analyze Customers, Products, Promotions, and ProductivityHighline Retail Software EMV Chip and SignatureHighline screenshot: Highline Inventory & Stock Ledger ViewHighline screenshot: Highline Store Management - Multi Location SupportHighline screenshot: Highline Add a New Inventory ItemHighline screenshot: Highline Promotion ManagementHighline screenshot: Highline Account Configuration, Email Receipts, Return Policy, BrandingHighline screenshot: Highline Loyalty ConfigurationHighline screenshot: Highline Tax ConfigurationHighline screenshot: Highline Apple Wallet ConfigurationHighline screenshot: Highline Gift Card ManagementHighline screenshot: Highline Region District MangementHighline screenshot: Highline Add a CustomerHighline screenshot: Highline PO ManagementHighline screenshot: Highline POS - Ring Up a SaleHighline screenshot: Highline POS - Tender a SaleHighline Retail Software - Apple Pay

Highline reviews

Excellent
3

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.5
  4.8
  5.0
Camille De Vera

A good base for retail operations - lots of potential and support!

Reviewed 2015-10-03
Review Source: Software Advice

Customer serviceeeee! I love how practically anytime you need help with any technical issues or any questions, Highline makes you feel like they are practically there next to you to help you. They genuinely want to see your business flourish and are so receptive to feedback. The whole interface is minimalistic and easy to use - it didn't take long to learn. There are also various features to discover. It's also super mobile! we take the handheld devices practically anywhere for events, sales, trunk shows, etc. All you need is wi-fi and you can sell anywhere. We can easily process transactions with cash or credit, issue refunds/discounts/gift cards, email receipts, have access to all product inventory details and customer/sales history. Highline is also very keen on being ahead of the game - so far they're the first POS system I noticed to use Apply Pay and EMV chip with PINs. The Highline device is just a case that encompasses Apple devices and is equipped with a scanner to scan barcodes, which is pretty neat compared to other mobile systems.

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Jillian Billard

Highline Review

Reviewed 2015-10-01
Review Source: Software Advice

We use highline as our POS system at Tess Giberson. I find that it is quite simple to use, and covers all the bases in terms of what we need for our business. Because we do a lot of sales events off-site, it's been extremely helpful to have a mobile POS system that we can take with us anywhere. Importing inventory is very straight-forward and allows us to keep track of what we have in stock. Highline has a built-in template in excel which we fill out and import directly, rather than importing each item manually. Making sales is stress-free and easy, particularly with the new addition of apple pay, and we are able to send the receipt directly to the customer with no hassle. It's also pin and emv chip compliant, which customers greatly appreciate and prefer. The system also allows us to keep track of all invoices and sales records per month, and also by day. It's great to be able to see trends in sales at different intervals of the year.

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Jake Kelsey

Easy to use and great customer support

Reviewed 2015-10-13
Review Source: GetApp

My company has used Highline for over 2 years now and it continues to grow with our needs. I've had the pleasure of working closely with the Highline staff and they have always strived fix any issues that arise quickly and efficiently. As with any new company, there were some growing pains at first, but when I address a concern to them they respond immediately. The interface is easy to use and easy to train my existing and new staff members on. I use Highline on all levels and continue to find easier ways to acquire the data I'm looking for. My favorite part about Highline is the EMV and ApplePay capabilities. EMV and ApplePay Easy to navigate Quick response from customer support

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Highline pricing

Pricing options
Free
Subscription
View Pricing Plans

With Highline our software is free. Just pay 2.95% +.10 per transaction. Everything is included: Inventory, Mobile POS, CRM, Payments, EMV & Apple Pay, Analytics. There are no limits on inventory, locations, registers, etc.

Highline features

API
Credit Card Processing
Customer Loyalty Program
Multi-Location
POS

Activity Dashboard (49 other apps)
Automatic Notifications (61 other apps)
Automatic Reminders (47 other apps)
Customer Database (41 other apps)
Customer History (46 other apps)
Data Import/Export (41 other apps)
Discount Management (44 other apps)
Gift Card System (48 other apps)
Inventory Management (44 other apps)
Inventory Tracking (65 other apps)
Real Time Data (44 other apps)
Reporting & Statistics (64 other apps)
Sales Reporting (52 other apps)
Search Functionality (47 other apps)
Third Party Integration (45 other apps)

GetApp Analysis

Highline is a multi-featured cloud-based retail management software that’s easy to use and can be set up within minutes. It requires no upfront investment and can accommodate any number of store locations. Highline is equipped with features that take care of account and user management, inventory management, CRM and promotions, real-time reporting, location management, and mobile point-of-sale (POS).

Connect your iPad Mini or iPod Touch to the Verifone e315, which comes free for each approved merchant application, and you’re ready to process sales and accept credit card, EMV, and Apple Pay transactions anywhere, anytime. The app aims to take the register to the customer no matter where they are on the retail floor, personalizing the buying experience and reducing long queues at checkout lanes.

Data security and integrity is guaranteed through role-based access controls. The administrator gets full admin privileges, and the rest are limited to certain functions.


What is Highline?

Highline is an all-in-one retail solution that covers essential retail processes from inventory to supplier management to tracking the progress of multiple store locations. Initial setup can be done in 10 minutes or less, and its tablet-based POS supports Apple Pay and EMV payments right out of the box. There are minimal hardware requirements involved to get you up and running, e.g., iPad + Verifone PAYware device. No need to purchase additional PCs or your own servers.

It seamlessly integrates with other cloud applications your company already uses and can scale as your business grows, from one store location to thousands, with no additional fees to fret about. It lets you create promotions, such as coupons, discount pricing, and loyalty programs, to keep your customers engaged, build brand loyalty, and drive traffic to your stores. Reports and analytics can be generated in real time.


Who is Highline for?

  • Experience level: Beginner to advanced
  • Industry: Specialty retail businesses such as clothing, bike shops, apothecary, hardware, and wine stores
  • Business size: Small businesses to large enterprises (one store to thousands, no limit on retailer size or location count)
  • Departments/roles: Business owner, store manager, sales staff
  • Budget/point: 2.95% + $0.10 per credit card transaction
  • Example customers: MALIN+GOETZ, Tess Giberson, Rachel Comey, DreamStar Dance, and Babel Fair

Main features

Mobile Tablet-Based POS

Highline is a mobile POS system that you can take to your customers to process their sales purchases. It serves all specialty retail businesses and is a handy companion for retailers who run pop-up stores, or often participate in bazaars or trunk shows. You can create new locations within minutes and process credit card, EMV, and Apple Pay transactions immediately after setup.

To process an EMV transaction, fire up your Highline app and tap the Sales icon on the bottom of your screen. Press the “+” button to work on a new sale and scan the stock keeping unit (SKU) or universal product code to add items to the order. You can add an existing customer by tapping the customer field or create a new one by pressing the “+” button to input the customer’s first name, surname, and email address.

Next, turn your device over and insert the customer’s EMV card. Once done, the customer signs their name on the screen. A receipt can be emailed to them by selecting Email Receipt from the menu icon. For customers requesting printed receipts, choose Print Receipt instead.

Inventory/Supply Management

Highline can accommodate an unlimited number of SKUs. You can create custom product types and inventory categories, monitor your inventory across locations, move products from one location to another, and even configure taxation rules per location. CSV templates by product type can be downloaded, and existing inventory files can be imported into Highline.

The Supply menu in your Highline dashboard is where all supply information – purchase orders, supplier data, and shipment particulars – are kept and organized, easily digestible in tabular form. It’s the same place where new supplier records and purchase orders are created, and product shipments from one location to another are requested.

Location Management

Highline supports all retailer sizes and an unlimited number of store locations. An entire enterprise, regardless of the number of stores, can be managed as a single entity, and store branches can be created in seconds.

Each store record contains the store’s name, street, city, state, and zip code. Clickable links to a store’s inventory, invoices, registers, reports, shipments, and tax rates are available and point to pages containing more comprehensive rundowns for each. For retailers with branches that run up to the hundreds or thousands, the search bar can be used to speed up your searches. Locations can be organized by areas under the Manage Areas section of the Locations menu.

CRM and Loyalty Programs

Highline has a built-in CRM system that manages your customers’ information, and keeps track of their purchases, points, and invoices, among other things. Each customer record lists their first and last name, email address, phone number, and rewards ID. A search bar is likewise available for faster, easier database searching. Third-party CRM software can be integrated with Highline as well.

To encourage customer loyalty and engagement, Highline employs an integrated loyalty program. When customers provide an email address, they automatically become part of the program. The welcome email sent to them comes with a custom-branded Apple Passbook that includes points accrued, the dollar value of their total points, past purchases, and gift card balance. iBeacon technology is also built into Highline, allowing retailers to send notifications such as welcome messages, promos, or product information to customers on their iOS devices whenever they’re in the store, or within range.

Real-Time Reporting

Highline’s real-time reporting feature allows retailers to make sense of the data at their fingertips and better understand the company’s overall trajectory. Advanced customizable reports, summaries, and comparisons are generated by date (today, week to date, month to date, last month, 30 days, 90 days, and year by month), location, area, user, and category. Reports include gross and net sales, transaction sizes, price per unit, returns, discounts, and top sellers, users, locations, and customers.

Filters allow you to slice and dice your data however you deem fit. All reports can be exported in CSV format.


Integrations

Aside from a robust API to connect your existing software or business tools, Highline integrates with accounting solutions such as Xero, QuickBooks Pro, and hundreds of other cloud-based apps.


Pricing

Highline’s pricing scheme is simple and straightforward: 2.95% + $0.10 per credit card transaction. No subscriptions or recurring fees to worry about.

This already includes features such as mobile POS, CRM, promotions, inventory management, location management, real-time reports and analytics, supply management, user management, online/email help and support, setup help, and 24/7 telephone support.


Bottom line

  • All-in-one retail management platform that covers mobile POS, CRM, inventory management, user and location management, promotions, supply management, and more
  • Comes with a free Verifone e315 for each approved merchant account
  • Out-of-the-box support for EMV and Apple Pay
  • Mobile POS system distributed via the App Store
  • Per credit card transaction, no monthly subscription

Additional information for Highline

Key features of Highline

  • One store or hundreds, without limits.
  • Track customer preferences and spending
  • Mobile POS on iPads, iPhone or iPod Touch
  • Unlimited inventory across locations, move inventory
  • Flat Rate 2.95% +.10; EMV and Apple Pay Support
  • Advanced realtime analytics and reporting
  • Realtime promotions by category, location, time
  • Engage customers with Loyalty, Apple Wallet and Gift Cards
  • Audit cash register over/shorts by employee
  • Configurable tax rules by location
  • Purchase Order and supplier management
  • Track user actions in realtime
  • Limit access based on role
  • Print labels, scan barcodes
  • Access Highline from any device or browser
  • Modern REST API with integrations
  • Offload compliance to Highline
  • Issue purchase orders, move inventory
  • Audit, track user actions in realtime
  • Scan barcodes
View All Features

Benefits

Cloud-based: No hardware (PCs, servers) to buy, manage, or maintain.
Mobile: Tablet-based POS supports EMV and Apple Pay out of the box.
Open: Integrates with Xero, QuickbooksPro, and hundreds of other cloud apps
Comprehensive: everything from inventory mgmt to multiple stores included for 2.95% +.10
Easy: get started in 10 minutes or less