Highline Features

Highline

Retail's Most Advanced Cloud Platform

4.83/5 (3 reviews)

Highline Feature Summary

  • One store or hundreds, without limits.
  • Track customer preferences and spending
  • Mobile POS on iPads, iPhone or iPod Touch
  • Unlimited inventory across locations, move inventory
  • Flat Rate 2.95% +.10; EMV and Apple Pay Support
  • Advanced realtime analytics and reporting
  • Realtime promotions by category, location, time
  • Engage customers with Loyalty, Apple Wallet and Gift Cards
  • Audit cash register over/shorts by employee
  • Configurable tax rules by location
  • Purchase Order and supplier management
  • Track user actions in realtime
  • Limit access based on role
  • Print labels, scan barcodes
  • Access Highline from any device or browser
  • Modern REST API with integrations
  • Offload compliance to Highline
  • Issue purchase orders, move inventory
  • Audit, track user actions in realtime
  • Scan barcodes

Highline Features In Depth

Mobile Tablet-Based POS

Highline is a mobile POS system that you can take to your customers to process their sales purchases. It serves all specialty retail businesses and is a handy companion for retailers who run pop-up stores, or often participate in bazaars or trunk shows. You can create new locations within minutes and process credit card, EMV, and Apple Pay transactions immediately after setup.

To process an EMV transaction, fire up your Highline app and tap the Sales icon on the bottom of your screen. Press the “+” button to work on a new sale and scan the stock keeping unit (SKU) or universal product code to add items to the order. You can add an existing customer by tapping the customer field or create a new one by pressing the “+” button to input the customer’s first name, surname, and email address.

Next, turn your device over and insert the customer’s EMV card. Once done, the customer signs their name on the screen. A receipt can be emailed to them by selecting Email Receipt from the menu icon. For customers requesting printed receipts, choose Print Receipt instead.

Inventory/Supply Management

Highline can accommodate an unlimited number of SKUs. You can create custom product types and inventory categories, monitor your inventory across locations, move products from one location to another, and even configure taxation rules per location. CSV templates by product type can be downloaded, and existing inventory files can be imported into Highline.

The Supply menu in your Highline dashboard is where all supply information – purchase orders, supplier data, and shipment particulars – are kept and organized, easily digestible in tabular form. It’s the same place where new supplier records and purchase orders are created, and product shipments from one location to another are requested.

Location Management

Highline supports all retailer sizes and an unlimited number of store locations. An entire enterprise, regardless of the number of stores, can be managed as a single entity, and store branches can be created in seconds.

Each store record contains the store’s name, street, city, state, and zip code. Clickable links to a store’s inventory, invoices, registers, reports, shipments, and tax rates are available and point to pages containing more comprehensive rundowns for each. For retailers with branches that run up to the hundreds or thousands, the search bar can be used to speed up your searches. Locations can be organized by areas under the Manage Areas section of the Locations menu.

CRM and Loyalty Programs

Highline has a built-in CRM system that manages your customers’ information, and keeps track of their purchases, points, and invoices, among other things. Each customer record lists their first and last name, email address, phone number, and rewards ID. A search bar is likewise available for faster, easier database searching. Third-party CRM software can be integrated with Highline as well.

To encourage customer loyalty and engagement, Highline employs an integrated loyalty program. When customers provide an email address, they automatically become part of the program. The welcome email sent to them comes with a custom-branded Apple Passbook that includes points accrued, the dollar value of their total points, past purchases, and gift card balance. iBeacon technology is also built into Highline, allowing retailers to send notifications such as welcome messages, promos, or product information to customers on their iOS devices whenever they’re in the store, or within range.

Real-Time Reporting

Highline’s real-time reporting feature allows retailers to make sense of the data at their fingertips and better understand the company’s overall trajectory. Advanced customizable reports, summaries, and comparisons are generated by date (today, week to date, month to date, last month, 30 days, 90 days, and year by month), location, area, user, and category. Reports include gross and net sales, transaction sizes, price per unit, returns, discounts, and top sellers, users, locations, and customers.

Filters allow you to slice and dice your data however you deem fit. All reports can be exported in CSV format.

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Mobile apps

iOS App


6 reviews

See all iPhone Apps

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Highline Feature Reviews

3 reviewers had the following to say about Highline's features:

Camille De Vera

A good base for retail operations - lots of potential and support!

2015-10-03

Pros

Highline is also very keen on being ahead of the game - so far they're the first POS system I noticed to use Apply Pay and EMV chip with PINs.

Cons

They system is overall great - there are minor things that can be easily improved such as searching through inventory...it would be nice if the page didn't start from the very beginning again when we click on a SKU's details.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Highline

Just feel free to contact Highline and offer your feedback - they are so receptive to what you have to say and are always willing to help even if they have lots of clients!

Source: Software Advice
Helpful?   Yes   No
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Jillian Billard

Highline Review

2015-10-01

Pros

Because we do a lot of sales events off-site, it's been extremely helpful to have a mobile POS system that we can take with us anywhere.

Cons

The only thing I can think of that might make this program better is if you were able to search products by color and size, in case a customer has a request for a certain piece but doesn't have a specific product in mind.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering Highline

I think that this software is great for small businesses. It's simple to use, makes sales a breeze, and keeps inventory organized in a way that's easy to understand and refer to.

Source: Software Advice
Helpful?   Yes   No
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Jake Kelsey

Verified Reviewer

Easy to use and great customer support

2015-10-13

As with any new company, there were some growing pains at first, but when I address a concern to them they respond immediately. The interface is easy to use and easy to train my existing and new staff members on.

Pros

EMV and ApplePay Easy to navigate Quick response from customer support

Cons

Some glitches have popped up but were quickly reconciled

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more