Direct-Hit Features

Direct-Hit

OEM database for automotive services and repair industry

4.08/5 (36 reviews)

Direct-Hit Feature Summary

  • Quotes/Estimates
  • Service History Tracking

Competitor Feature Comparison

Activity Dashboard
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Built-In Database
Customer Database
Customer History
Customizable Templates
Database Integration
Diagnostic Tools
Document Templates
Email Notifications
Equipment Maintenance
Equipment Tracking
Estimating
Guided Problem Solving
Inventory Management
Job Management
Job Scheduling
Knowledge Base Management
Maintenance Scheduling
Quote Management
Repair Tracking
Scheduling
Search Functionality
Secure Data Storage
Semantic Search
Learn moreCompare App
Activity Dashboard
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Built-In Database
Customer Database
Customer History
Customizable Templates
Database Integration
Diagnostic Tools
Document Templates
Email Notifications
Equipment Maintenance
Equipment Tracking
Estimating
Guided Problem Solving
Inventory Management
Job Management
Job Scheduling
Knowledge Base Management
Maintenance Scheduling
Quote Management
Repair Tracking
Scheduling
Search Functionality
Secure Data Storage
Semantic Search
Visit WebsiteCompare App
Activity Dashboard
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Built-In Database
Customer Database
Customer History
Customizable Templates
Database Integration
Diagnostic Tools
Document Templates
Email Notifications
Equipment Maintenance
Equipment Tracking
Estimating
Guided Problem Solving
Inventory Management
Job Management
Job Scheduling
Knowledge Base Management
Maintenance Scheduling
Quote Management
Repair Tracking
Scheduling
Search Functionality
Secure Data Storage
Semantic Search
Visit WebsiteCompare App

Direct-Hit Feature Reviews

25 reviewers had the following to say about Direct-Hit's features:

Odis Hamilton III

Identfix can do exactly as the title states. Identify the problem and lead you to fixing it.

2019-02-18

Identifix is my go to for all labor times, R & R procedures, Its vital in creating accurate estimates for my customers

Pros

I like that you can search by vehicle malfunction and see reports from other users that have had the same problem and how they were able to solve the problem.

Cons

Biggest Con is the price. Its quite expensive and may not be for everyone if they do not have a shop that can justify the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharon Evans

Identifix

2019-08-21

I will continue to use the software because when it comes to fixing cars it is a great software for mechanics to use for helping to troubleshoot.

Pros

The program integrates with my Invoicing software.

Cons

It's not easy to maneuver around some of the other parts of the program. Not always easy to find what you are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Otterstedt

Information and more

2019-08-23

Ease of use with a quick, accurate symptom based search function provides me with possible solutions and the required test procedures to confirm a suspicion. Saves time and increases the accuracy of a repair.

Pros

The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle.

Cons

Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Case

Definitely worth it!!!!

2019-04-03

It has been a wonderful experience thus far. Customer support is amazing you get one guy his actual cell number it’s direct communication they take wonderful care of you while your learning the system and when you need help

Pros

You can type in anything your stuck on and boom there’s you answer, it gives you labor time, pricing, you can make bills. It does SO much

Cons

I am satisfied enough that there really isn’t anything I don’t like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
alex roberts

we use this product in comparison to another shop program we use, it is our secondary go to program

2018-08-02

Pros

we love this program, it lets us know the most common "fixs" and failures in our industry, works very good for diagnostics

Cons

we love this program, but one time we did call in to get additional help and later on we recieved an additional bill for that

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
doug gritner

expensive - no customer support

2018-03-07

Pros

found the information fast , pretty easy to learn ,

Cons

cost kept climbing , customer service said I was able to suspend in slow months - yet nothing could be done

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
ABIODUN OSHINKANLU

Identifix, Great for giving customers accurate shop time estimates and printing invoices

2019-12-20

Identifix is a terrific addition to our service department. If you want to grow, let this software grow with your business!

Pros

For years we worked without Identifix, Sometimes you wonder how did we do it... this allow you to print invoices very clean and presentable.

Cons

It is 3 times more expensive than the stand alone product we were using before through Wayne Reeves, called the Shop program

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan Friday

Complete Repair Information

2019-05-11

It was okay, it would work for anyone but did not have a good experience with customer service.

Pros

Identifix had most the information we needed in the moment.

Cons

Compared to Alldata they seem to have the same information with worse customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Reuter

Real life fixes from automotive professionals.

2017-07-09

Quick Diagnostics and repair information. Saved many headaches from unpublished repairs. The ultimate "shortcut" software.

Pros

This software has saved our shop hundreds of hours of diagnostics which makes us more money and saves the customer money.

Cons

Charge your customers a fee for use and you will recover the costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
FRANCIE MILLER

Identifix helps our auto shop daily.

2020-01-08

The website is user friendly and customer service has been easy to work with.

Pros

Their website format is easy to maneuver through.

Cons

I have come across repair problems that I can not find answers for on the Identifix website even though I assume other mechanics has come across the same problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Modesti

Identifix is a valuable resource

2020-04-23

Identifix helps us do the right maintenance on our customer's cars at the right interval. It has also helped us figure out difficult hard to find problems on a few cars.

Pros

I like the maintenance schedule lookup feature. It makes it easy to determine what maintenance items we should be doing on our customer's car at any given time or mileage.

Cons

The layout of the home page is my least favorite feature. It's not as intuitive as it should be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
DREW FINE

Easy to use

2020-04-23

Pros

Great for looking up repairs with easy to follow information

Cons

Not always as stable as it should be, I had one or two issues mostly contributing to interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Walton

Identifix

2020-02-27

I used this software to solve a problem I was having with a vehicle and they gave me the wrong information which cost me over $1000 to correct. Then the company would not help to reimburse me any of the costs.

Pros

I do not have anything good to say about this software. This company cost me a lot of money because of the wrong information they gave me.

Cons

I do not like that some of the employees from this company have no idea what they are doing and pretend to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
brian lorenzo

Poor Customer Service

2017-04-13

Been a customer for 4 years now.

Pros

Real life repair solutions

Cons

Everything

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Direct-Hit

Prodemand would be a better choice

Source: Capterra
Helpful?   Yes   No
Read more
Tim Schiefen

Our shop has tried identifix two separate times, too much effort for poor results

2018-02-15

none

Pros

We did like the thought of seeing what other techs found for various specific issues with automobiles, we thought it might be an easy way to get fast repair information,

Cons

too difficult to navigate, not very user friendly, when you need a coach to show you how to use the product and how to find your way through the product that should tell you something, they keep adding more and more features to try to justify the expense and then they want you to contribute your fixes to their database. I can get results like that from you tube and google

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
alex roberts

Love the help and resources this program provides

2017-11-08

Pros

Love the help and resources this program provides.

Cons

Our technicians use this program for help when needed, just don't like the fee when you need to talk to someone on the phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Haley

Super helpful tool for small repair shop

2020-04-28

Pros

Identifix has saved us lots of money and time by helping pinpoint troublesome vehicle’s maladies. Identifix has paid for itself many times over.

Cons

The overall interface is a little “busy” but after getting used to it, it became pretty seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Bradley

Must Have for Any Automotive Repair Business, Independent or Dealership

2015-08-14

CONS: Doesn't include any kind of labor time database.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
RICHARD NAEF

NOT QUITE THERE YET

2019-08-13

I do not feel we miss anything by not using identifix.

Pros

I quit using this software due to difficulty in program and lack of wiring schematic and original equipment service manuals.

Cons

The use of this software is only good for reviewing past fixes and what other Technicians have found in the field and is not useful to real technicians.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
william thoman

Totally misrepresented the monthly cost

2017-01-18

Well, when we used them we had a $35 and change bill for the tech call which was totally not the way it was explained.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Quick fault to fix software with full management capabilities.

2017-10-11

Pros

I like the quick search tab that allows us to search for like faults in so many cars. It really does cut time when testing.

Cons

Program is a little sketchy sometimes although it seems to be improving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Angela Hoover

Great tool used daily in our shop

2017-10-03

Pros

What I like most about Identifix is the knowledge that we can acquire through the program. We can use the endless information to streamline our workflow.

Cons

What I like least about Identifix is the fact that paid subscribers do not get to call into the hotline for free. I think it should be included in our monthly membership.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Denise O'Brien

Identifix is an automotive repair shop necessity

2017-04-14

One of my favorite tools on this program is the ability to paste a vehicle's VIN number into the homepage, it effectively decodes the VIN and looks up the vehicle.

Pros

I have been able to utilize this program on nearly every vehicle that comes into my shop.

Cons

I like everything about the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Direct-Hit

I would highly recommend Identifix to other shops and to individual mechanics. It is a great tool.

Source: Capterra
Helpful?   Yes   No
Read more
Paul Nicholson

very helpful

2016-12-12

this product is very helpful, it is very easy to navigate, but it is not the only tool you should be using. it will point you in the right direction most of the time

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Fry

Great support

2019-07-23

Pros

Easy to navigate and seems to be loaded with information related to our needs.

Cons

No issues at this time, everything seems to work as expected for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more