Insight Salon Software Features

Insight Salon Software

Cloud-based salon & spa management software

4.41/5 (134 reviews)

Insight Salon Software Feature Summary

  • Appointment booking
  • Client management
  • Recurring appointments
  • Appointment reminders
  • POS
  • Gift card system
  • Loyalty program
  • Employee management
  • Shift scheduling
  • Payroll management
  • Multi-users
  • Resource management
  • Inventory management
  • Multi-location
  • E-mail marketing
  • Social marketing
  • API

Retail & Consumer Services Feature Comparison

Most popular features of all Retail & Consumer Services apps

API (33 other apps)
Activity Dashboard (40 other apps)
Automatic Notifications (44 other apps)
Automatic Reminders (35 other apps)
Credit Card Processing (30 other apps)
Customer Database (32 other apps)
Customer History (31 other apps)
Customer Loyalty Program (46 other apps)
Customizable Branding (30 other apps)
Discount Management (33 other apps)
Employee Management (29 other apps)
Gift Card System (36 other apps)
Inventory Management (31 other apps)
Inventory Tracking (42 other apps)
Multi-Location (46 other apps)
POS (63 other apps)
Real Time Data (36 other apps)
Reporting & Statistics (46 other apps)
Sales Reporting (43 other apps)
Search Functionality (35 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


30 reviews

See all iOS Apps

Requires iOS 5.1.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Insight Salon Software Feature Reviews

25 reviewers had the following to say about Insight Salon Software's features:

Kendra Trumbley

User friendly and a helpful support system.

2017-08-10

Ease of understanding how my salon is performing.

Pros

It is easy to train staff and extremely user friendly just "surfing" through reports.

Cons

Not having an integrated electronic signature program for credit card processing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Kendra, we actually do have an integrated electronic signature pad for credit cards but it isn't part of the Insight software...it is part of the cc machine you use with Insight. I see from your account that you don't yet have integrated payments with Insight so if you call our sales office at 1-888-919-5841 they can give you all the info you would need on getting a signature capture device for credit card processing that will fully integrate with Insight.

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K Blanco

Not impressed with the software at all, but the customer service in the help department rocks.

2017-02-21

I was told if I integrated my credit card processing and bought their code card swiper clients would be able to enter their card info at booking.

Pros

The customer support team is awesome!

Cons

Clients cannot enter credit cards at booking, drop down menus were tedious as all services are lumped together alphabetically, reports are tedious, paying for text reminders is tedious, doesn't work well at all with Macs, and occasionally, I couldn't even get into the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Insight Salon Software

If the owner would step back and listen to his client feedback, he might be able to make it an awesome software.

Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Thanks for the review. It's great to hear that you have had a positive experience with our Customer Support team.

We take security very seriously with Insight Software and ensure that we follow all the rules surrounding PCI and PA-DSS compliance. We encourage you to visit the PCI Security Standards Council website (www.pcisecuritystandards.org/assessors_and_solutions/payment_applications) to determine if software programs are truly approved payment applications. You can search by company name ("Syntec", in our case) or you can search by application name (e.g. "Insight")

Even when dealing with a PCI compliant software, we advise you to be cautious when dealing with any company that offer work-arounds. While it may be more convenient for you and your staff, it will be your business who will face the consequences if caught.

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Julie Taylir

LOVE LOVE LOVE

2016-07-12

I love all the systems that this software is capable of tracking.

Pros

Tracking of who does what in the system. Love how you can set up each individual's access to different areas of the system.

Cons

limited credit card processors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Insight Salon Software

The system is very customizable and tracks all kinds of info. Just love this over other systems I've seen.

Source: Capterra
Helpful?   Yes   No
Read more
April Hana

Happy with insight

2016-12-10

I have been using Insight for my spa tanning and hair salon for a few years. I find Tech support to be extremely helpful. We have recently been using the SMS option and have seen a difference in return client traffic.

Pros

Retention reports, SMS, can track loyalty points and account balances

Cons

I don't like that I can not see how many I have sold total from the product tab. I can see last received date and how many but not year to date sold quantities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jayne Ertel

Greatvalue

2016-12-24

Easily tracks thousands of retail products, while effortlessly handling customer data.

Pros

Integration between store and spa data.

Cons

Some reports need to be more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


If you have any ideas for new reports, please feel free to submit them to requests@salon-software.com and we will do our best to work them into an upcoming future release.

Read more
April Hana

Happy with service and function

2017-01-09

Insight is able to run our tanning beds as well as track laser packages.

Pros

Ease of use, customer service is acceptable and consistent.

Cons

There are reports that I would like but are not available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Bolinder

Insight Salon Software is a great value

2016-12-09

It's real-time. The rest of the software and reports are really robust.

Pros

The real-time online booking, the mobile app for IOS & Andriod, and their customization settings.

Cons

Inability to build our own reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Insight Salon Software

I recommend it. It's great software for a reasonable price.

Source: Capterra
Helpful?   Yes   No
Read more
Darlene Kimmerly

I'd be lost

2016-12-16

I'd be lost without this program. I work two jobs and then just a small business but I am a mess on paper so this program keeps my life sorted out it does everything I need to do right to my year-end bookkeeping.

Pros

Customisation

Cons

You can only make payments by credit card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Insight Salon Software

No

Source: Capterra
Helpful?   Yes   No
Read more
Suzanne Robert

Very easy to use

2017-02-17

On line cancelation notifications so that stylists are made aware of schedule openings due to on line cancellations

Pros

On line booking, download to quickbooks,

Cons

On line booking system should have a notification tab to advise of a cancellation just as it does for an online appointment booked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Suzanne, I believe that most if not all of your concerns can be taken care of in the software already. Your best bet is to call customer service at 1-800-805-4532 and ask about the best way to handle these things and they can work with you to personalize your copy to work the way you want with your renters and the online booking and cancellations.

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Donna Bur

Love the fact that I pay a one time yearly fee and not a monthly fee for tech support we don't use

2017-06-09

Pros

Can be set up for loyalty rewards

Cons

Reports could be more owner friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Thanks for the review, Donna! If you have ideas for new reports, please email us at requests@salon-software.com and we will do our best to work them into a future release.

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Kathy Briggs

Terrible Customer Support

2018-05-17

Big thumbs down on this program.

Pros

It has potential to be a powerful program, but the lack of training and customer support, along with the terribly written instructions rendered most of the application useless to me.

Cons

I had to re-enter my data into other programs to get the reports I wanted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Brittanee Taylor

Insight has been a great software change for our salon. It is keeping us more organized! thank you!

2017-08-01

My inventory and sales are more organized, it has helped train my clients with the world of "online" - its a step up for us to send out email confirms and not phone calls...

Pros

We like the ability to pull multiple reports, and the detail in which you can record items.

Cons

The frequency in which the app crashes...too often! The only other con would be that you have to bundle so many add ons....we would love to use text messages, and have multiple log ins...but that in addition to growing our team would more than double our price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Thanks for the review, Brittanee! Please give our Support Team a call at 1-800-805-4532 so we can look into the trouble you're having with the mobile app. Also, we recently announced "Insight Deluxe Cloud" which includes text messages with your monthly subscription. Check it out on our website!

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Tammy Mclean

Review

2014-12-05

System is easy for staff to learn but still highly lacks in daily sales targeting and goals as well as inventory reports and breakdowns into accounting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sherry Howard

I been using insight at my spa now for several years and highly recommend it.

2017-08-06

The professional assistance of maintaining my inventory that I have on hand and what needs to be purchased..also how has sold what and when.

Pros

I like that the support team is very helpful whenever I run into a problem. I also like that they offer many more functions than I use but have if I decide to expand.

Cons

That sometimes I don't have the time to load new products into the system and you have to do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Thanks for the review, Sherry!

Read more
Latrice Pinkins

Good to not have monthly fees

2016-10-25

It is very easy for my employees to nativagate.

Pros

The ease of the layout. Auto Responders

Cons

Tips are not incorporated into the credit card forms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Thank you for your review. The new EMV (chip & pin) card payments allow for your client to select the tips (% or $) on the actual pin pad device at the time of the transaction so you will no longer need to ask. You can contact us or your processing company to upgrade your payment processing to the EMV standard at any time.

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Anita Schmidt

No problems

2014-12-04

As the business manager one of my issues is the only report you can convert to Excel is inventory. I would like to be able to convert other reports to Excel.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
JC Campbell

Efficient, excellent program, very easy to use,

2017-06-30

Compared to our last program, it is easily 20 times faster and more efficient to use, book appointments, run reports and do end of day.

Pros

Even new staff members find it an easy program to use.

Cons

Issues with our POS machine being compatible - however this was a programming issue and not related to insight - and creates problems with cashing our clients out - insight tech support has been wonderful in helping us get this resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Thanks for the positive feedback!

Read more
Terry Mecalo

Seems like a lot of extra steps could be eliminated.

2017-08-02

Run entire salon business on it. Keeps track of everything in and out of drawer.

Pros

Color coding of services, double booking feature, keeping all info in one place, business reports good, end of day checkout easy.

Cons

Checkout is to time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Hi Terry, thanks for the review. Depending on the way your system is set up, it is possible to only show the summary screen which asks for the tip amount and also offers the option to rebook. Please give our Support team a call (1-800-805-4532) and we can help streamline your process.

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Danielle Danis

Great software!

2016-12-10

I love the report section but should be able to add the sales tax on the reports!

Pros

Reports.

Cons

Missing sales taxes on reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mickey Bolek

Best investment for my salon.

2016-12-16

Insight has been the best salon management software program I could ask for.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Adam Nixon

Great software for salons of any size

2014-12-10

Easy to use with all the features you could ever want in salon management software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tanya Zeidler Hilliard

I love our Insight Software!

2016-11-02

Very easy system to learn.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Krista Harvey

I have had Insight for 10 years and it's improved greatly. I am very satisfied with this software.

2017-08-02

Pros

I enjoy the fact that they are always willing to problem solve with my team and improve reports when we need something changed.

Cons

Sometimes the reports haven't made sense and we've called support and they usually try to fix it asap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


Thanks for the review, Krista!

Read more
Angie Elder

Pros & Cons

2014-12-04

I would also like to restrict multiple discount or payment types.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Angie Elder

The Best Salon Software!

2016-12-10

It makes everything so much easier!

Pros

Full payroll.

Cons

I wouldn't mind a few, more specific reports and some different functionality regarding resources.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Syntec Business Systems


If you have any ideas for new reports, please feel free to submit them to requests@salon-software.com and we will do our best to work them into an upcoming future release.

Read more