Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Starts at CAD$79 per month.
Contact Koomi for detailed pricing information.
12 reviewers had the following to say about Koomi POS's pricing:
The program seems to be in its beta version and there were many "work arounds" that had to be created to get it to do what we wanted. Customer support was not able to help much. The promised refund if not satisfied did not happen. I was charged for equipment that was never sent. No response from the vendor at all now. There only seem to be two or three people involved.
Pros
Cost was low, however still not good value.
Cons
Over complicated in its use, and customer support seems incompetent to me, or my computer specialist.
Rating breakdown
Likelihood to recommend: 0/10
From the beginning, a full satisfied experience. Demonstration of the software, implementation of the solution et using since 3 years, including calls to technical support.
Pros
Easy to use, to set up, to learn for employees and low expensive
Cons
Constant evolution of the software adapting to technical constraints as restaurants caracteristics
Rating breakdown
Likelihood to recommend: 10/10
I am really using it to train my new staff for serving and getting customers needs better met.
Pros
This is a great app for taking orders, seating guests to offer promos etc. Plus it takes so little to train staff as it is self explanatory.
Cons
Really there is nothing not to like about this software. May be if it was little cheaper it would help the payer's pocket a little.
Rating breakdown
Likelihood to recommend: 8/10
Pros
Its very easy to use and great for the price
Cons
The software is a little limited as to what you are able to configurate
Rating breakdown
Likelihood to recommend: 10/10
Pros
You get a software with all the abilities you need for a cash register in a small shop at a perfect price.
Cons
Would like to be able to add more colors so that it's easier to find items on the menu.
Rating breakdown
Likelihood to recommend: 10/10
Easy to install, really reasonable price for what is does. I recommand to anyone who wants to run a small business or a cafe.
Pros
It is easy to use, updates are quick and always very useful.
Cons
Nothing, really. Its everything i need for work.
Rating breakdown
Likelihood to recommend: 10/10
Very good experience in general.
Pros
Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.
Cons
Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.
Hi Gabriel,
Thank you for your feedback !
Since the latest update of Koomi app, how would you rate your connection with the MEV?
Looking forward to hearing from you soon.
The Koomi Team
Rating breakdown
Likelihood to recommend: 8/10
It's ok. I know it can't be for every individual demands of customers, but if the cms and app were more open to customization features on the client side, it would really help. The fact that it's a pretty closed system is a big thumbs down. The simplicity is acceptable and nonetheless a good app. Just hoping for more for the pricing. i feel just hiring a backend dev for a one off system would be just as expensive but with more features. Also, customer service is horrible. No answer to emails.
Pros
cms is easy to use. its locally made. i feel like it's a small startup in a competetive market
Cons
lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service
Rating breakdown
Likelihood to recommend: 3/10
It’s simple to use, not too expensive and the customer service is acceptable.
Pros
It’s super easy to use and anyone can learn how to use it in less than 5 minutes
Cons
The fact that it’s not directly linked to the Interac payment solution. Also, in a dream world, Koomi would be connected / linked with QuickBooks
Rating breakdown
Likelihood to recommend: 9/10
We experienced a couple of technical issues but tech support is there. T Wedid have times that we're critical an fee had to do everything's by hand. It got rectified the next day but I guess that's the price to pay when everything is online.
Pros
Easy to use. Good. Takes less spaces since it's an iPad.
Cons
No features for groups reservation to add service fee extras.
Hello Sam,
We do have an offline mode. If you would like to know how it works, please do call support and we will be happy to assist you!
Rating breakdown
Likelihood to recommend: 7/10
Good customer service upfront, little support since. Confusing for older users
Pros
Integrates with MEV device in Quebec, dashboard is straightforward
Cons
Too many buttons to press to cash out, doesn't integrate with my payment processor, expensive, only works on ipads
Rating breakdown
Likelihood to recommend: 2/10
Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.
Pros
This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.
Cons
I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$
Rating breakdown
Likelihood to recommend: 3/10
