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Lightspeed Retail vs PayPal Zettle Comparison

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Overview

Category Leaders

Lightspeed Retail is a complete point of sale (POS) & inventory management tool that simplifies time-consuming tasks like...

Category Leaders

The PayPal Here app is a mobile point of sale (POS) software designed to help businesses securely process debit or credit...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

109

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0.01

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

967

5

4

3

2

1

585

160

61

44

117

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

4.6

2.2K

5

4

3

2

1

1.5K

552

92

13

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

When I have spoken to a tech they have been excellent in understanding my question and providing a solution. At times working outside the box to create the best result with the conditions present.
Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008.

Pros

My experience is really good and I was using PayPal since 2020 and I love to used it I can use PayPal Donation which is really good for streamers and gamers.
In general my experience is positive on the other hand I think that it is very important to have a good customer service and be present in the Arab countries as well.
If you love PayPal then PayPal Here is going to be another favorite. It's easy to use and perfect for in-person selling.

Cons

For example, today is a Friday and there have been 2 MAJOR OUTAGES in one day. Ultimately, this results in a terrible customer experience and literally costs thousands of dollars over time.
This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating.
Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site.

Cons

Susceptible to scammers and fraudulent activities that use its brand to lend an air of credibility to their activities.
You have to be connected to an internet signal to use it. We've been in a spot where service is weak and the app lags or crashes.
So far, I've been blocked by paypal because there is a signal problem when logging in. This made me to create a new account, which of course had an effect on the work I was doing.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features109
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Compliance Management
  • Consignments
  • Contactless NFC
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Card Reader
  • Mobile Commerce
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Vendor Management
  • Website Management
  • eCommerce Management
  • Total features42
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Compliance Management
  • Consignments
  • Contactless NFC
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Card Reader
  • Mobile Commerce
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Vendor Management
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations105
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations19
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

JB
AvatarImg

Jeanee B.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

worst pos and customer service ever

Reviewed 3 years ago

the worst experience iv ever had!!!! -- id rather clover, paypal, or shopify over this company anyday.

Pros

I like the fact that I thought it would be a great asset to my business and team. but quickly realized it wasnt.

Cons

ITS TOO COMPLICATED, THE TIME FRAMES FOR ONLINE WEBINARS CONFLICT WITH MY SCHEDULE. THE customer service is by far the worst, they lie and lock you in a contract although you are not sure if it ideal for you business, they don't try to help resolve the issues, they avoid all calls and emails. charge for long distance calls from usa [SENSITIVE CONTENT] is the worst!!!! im almost sure they are paid by commission so their goal is to sell not actually help you get the right product to help your business. iv lost 5k dealing with this shitty company.

Vendor response

Hi Jeanee, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce

AvatarImg
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Lena B.

Mental Health Care, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

PayPal Zettle logo

PayPal Zettle

Easy contactless banking

Reviewed 5 years ago

I used the Paypal here app for a popup shop. Most people used contactless payment and were excited they could use such an up and coming payment method with an account they had already set up. The people charging did not require a large amount of training. I would have liked to have more information about what items were sold and more about the timing and traffic of transactions as they happened, but it was great for a situation that normally does not retail items.

Pros

Customers normally have an existing paypal account that can be used, contactless payment is very fast.

Cons

There was not a lot of extra integration with retail data.

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Scot Z.

Photography, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PayPal Zettle logo

PayPal Zettle

Simple and Easy to Use

Reviewed 6 years ago

This app has been perfect for my small business. I offer a wide variety of services and some variations of each. The app allows me to set up the basics and have optional variations of each (such as a photoshoot is the basic service, but there are variations to deliver the photos such as digitally or on a flash drive which will cost more). It is very easy to use and gives me the flexibility to process payments in an office or outside using my cell phone. Would definitely recommend for a small business.

Pros

This app is very easy to use and is quite intuitive. I am able to set it up on a tablet and a phone, so I can use it whether I'm on WiFi in the office or if I'm outdoors and need to use my cell photo data. Either way, I'm covered. It's great to have that flexibility.

Cons

Given its simplicity, I'm not sure you'd want to use it for an intensive retail situation.

AR
AvatarImg

Verified reviewer

Retail, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PayPal Zettle logo

PayPal Zettle

Good and affordable payment system

Reviewed 5 years ago
Pros

It is eEasy to be deployed. User friendly. The retail assistants need 5 minutes course and the are ready to go.

Cons

There is an approved list of wireless printers and it is very short. Sometimes iZettle loses conections to the printer and it the Bluetooth connection has to be restarted.

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Staci M.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PayPal Zettle logo

PayPal Zettle

Quicker than cash

Reviewed 4 years ago

I have come to be able to rely on paypal here aa a quick and simplified way to do business.

Pros

Many retail stores accept this method and for us its so much easier to use paypal here than to carry several different amounts of cash at once for each employer.

Cons

I would like to see a print receipt now option. I can see each transactions and I can screenshot them for each person I shop for but a quick and easy print now would be improvement

AR
AvatarImg

Verified reviewer

Retail, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

PayPal Zettle logo

PayPal Zettle

Makes it so easy to pay on the go

Reviewed 6 years ago
Pros

Whether exchanging money or paying back friends or trading legal tender for goods and services in a retail setting, this app has really changed the game for taking payments quickly and easily.

Cons

It should be a little bit harder to accidentally send money to the wrong person. This could cause a sticky situation especially if sending a large sum of money.

JE
AvatarImg

John E.

Performing Arts, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

PayPal Zettle logo

PayPal Zettle

App for accepting CCs for occasional payments for me

Reviewed 4 years ago
Pros

Most of the retail business I do is through third party businesses, but I do get occasional sales that are face to face and with this I can accept CC payments through Paypal, with their relatively small fee.

Cons

As I have gotten more adept at using phone apps I haven't had any more problems than might be expected for someone who didn't grow up with a cell phone in his hand.

RR
AvatarImg

Richelle R.

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

PayPal Zettle logo

PayPal Zettle

Love Paypal - trusted by customers

Reviewed 6 years ago
Pros

It is important for customers to feel safe with checking out with their credit card online. As an online only retail store, it is incredibly important for our customers to feel confident with their purchase. PayPal provides the security for customers.

Cons

We don't do much in person sales, so this wasn't really our solution, but it works seamlessly with our already established paypal payment center. Seems like more people are using square than paypal, but I like the continuity of PayPal everything.

MW
AvatarImg

Maggie W.

Food & Beverages, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PayPal Zettle logo

PayPal Zettle

Makes taking card payments on the go EASY

Reviewed 5 years ago

Now that we can take card payments for our small retail outlet we have noticed a distinct increase in our takings, people are happy to spend more when they don't worry about carrying cash it seems. iZettle has also been very easy to use and therefore train staff who were dubious about using contactless card machines.

Pros

Very easy to down load the app to a mobile phone and to set the card reader up. A neat, compact bit of kit, fairly basic but it does all the functions of taking payments. Works equally well at taking contactless payments as chip & pin methods.

Cons

There isn't actually anything about iZettle that I didn't like. I suppose the inclusion of a receipt printer would have been good, but for us not necessary.

TR
AvatarImg

Tiffany R.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PayPal Zettle logo

PayPal Zettle

Shopping Online Made Simple

Reviewed 3 years ago
Pros

The ease of use when checking out with online retail. You do not have to create an account if you use Pay Pal, you just simply sign into Pay Pal and the account is created for you. This saves so much time. I also really love how easy it is to manage your Pay Pal account. Pay Pal is also safer than putting your credit card or bank information when purchasing products online.

Cons

The only Con is sometimes I have problems searching for people.