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Lightspeed Retail vs QuickBooks Point of Sale Comparison

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Overview

Category Leaders

Lightspeed Retail is a complete point of sale (POS) & inventory management tool that simplifies time-consuming tasks like...

QuickBooks Point of Sale is a Windows-based POS software that helps businesses in retail industry streamline operations related...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1200

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

963

5

4

3

2

1

585

160

59

43

116

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

3.9

177

5

4

3

2

1

79

50

22

11

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

Pros

When I have spoken to a tech they have been excellent in understanding my question and providing a solution. At times working outside the box to create the best result with the conditions present.
Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008.

Pros

Price look up and price change is easy. This product is really good and affordable, I already have 3 stores, I am using same Product for My all business.
The integration between QuickBooks POS and QuickBooks itself is, as one should expect, outstanding. Both programs work exceptionally well together and make accounting very streamlined.
This software is full-featured and really does a great job of keeping track of everything going on in your store. From inventory to sales, the information is there and easy to access.

Cons

This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating.
Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site.
It’s extremely frustrating and not user friendly at all. In fact, I think the whole system is deeply flawed and unworkable.

Cons

I have had nothing but problems. The first day we set it up there was an error and there continues to be same error message even though i have spent numerous hours on phone with customer service.
It regularly freezes up and I have to back out of they system and restart the program which is embarrassing and unprofessional when ringing up customers. Beware and do not purchase this version.
Sometimes the shortcuts are not obvious, so I end up entering wrong numbers in wrong places. It is a little too quick for me.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features109
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Commission Management
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-Time Monitoring
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Rewards Management
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Website Management
  • Wholesaler Management
  • eCommerce Management
  • Total features71
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Commission Management
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-Time Monitoring
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Rewards Management
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Website Management
  • Wholesaler Management
  • eCommerce Management

Integrations

  • Total integrations103
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations4
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

PV
AvatarImg

Paulino V.

Luxury Goods & Jewelry, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

The most intuitive and useful sales point in the current market our silver company has achieved grea

Reviewed 6 years ago

Very well point of sale actually the best

Pros

With Lightspeed we have obtained a greater number of sales, thanks to the ease of using the platform all the staff that is destined to carry out any activity within it can do it, since all configuration is always simple and clear when implementing it

Cons

The only fault that we have experienced when using lightspeed is that when we are working with many products it starts to get something slow. Outside of that I do not see any other setback

MH
AvatarImg

Mark H.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Experienced user

Reviewed 5 years ago
Pros

Complete integration between inventory management and point of sale process

Cons

Looking for more modern POS platform - fingerprint signature capture would be a plus

RE
AvatarImg

Roger E.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed POS is a great point of sale system for the retail environment, just wasn't right for us.

Reviewed 6 years ago

Additional inventory flexibility such as multiple (and preferred) vendors per item (not found in QB) and a visually appealing point of sale platform.

Pros

Beautiful point of sale platform packed with versatility and some of the best customer service out there.

Cons

Better suited for a typical retail operation, we tried this for a natural stone flooring operation and there were some limitations on items such as unit of measure and other inventory fields. On the other hand, there were a lot of options / features available not found in conventional software programs.

AR
AvatarImg

Verified reviewer

Publishing, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

It's hard to beat Lightspeed

Reviewed 3 years ago

Book and comic book retail have increasingly niche point-of-sale needs but Lightspeed checks all of the very specific boxes for both.

Pros

Lightspeed is an all-inclusive point-of-sale software that meets the needs of every bookstore and comic bookstore.

Cons

To get the most out of Lightspeed, one may need to develop some coding skills to really take advantage of the system's full capabilities.

AG
AvatarImg

Alyssa G.

Apparel & Fashion, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Thank you customer service!

Reviewed 7 years ago

Overall, I think Lightspeed is an excellent source for retail sources for point of sale and record keeping.

Pros

Lightspeed's customer service is excellent. They're quick and efficient, even through the chat option, which is what I typically use. I've described my problem pretty simply and three times that i've had to contact them, they've solved it very efficiently.

Cons

it would be great if there was a scheduling capability or alerts you could set on products. neither of these things are necessary but would be nice.

AR
AvatarImg

Verified reviewer

Self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

This has made POS an exciting thing for once!

Reviewed 6 years ago
Pros

With this system in place, our point of sale system has been very efficient, easy to use, and even fun at times.

Cons

I sometimes feel that the layout of the main menu could be even more simplified in order to make transactions even more efficient.

MS
AvatarImg

Mindi S.

Electrical/Electronic Manufacturing, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed Point of Sale and Inventory

Reviewed 7 years ago
Pros

Lightspeed is a good solution for point of sale in a retail environment. It's also useful for customer database, keeping track of inventory, creating reports to track sales, etc.

Cons

There's needs to be more control allocating products so it does not show as available in inventory if set aside for impending use/sale.

DC
AvatarImg

David C.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed Works For Me

Reviewed 2 years ago

I've been very satisfied overall. And it allows me to make more money.

Pros

I use lightspeed for my Point of Sale, Merchant Services, E-Commerce, & Website Hosting. It also works along with my Quickbooks accounting software. The biggest benefits for me are having one point of contact for all those services, 24/7 Support, that it is cloud based, and that I can access the system when I'm away from work to make customer quotes, check pricing, or help an employee on my day off. It allows me to make more money.

Cons

Setting up Lightspeed Accounting To Work With Quickbooks.

JH
AvatarImg

Joel H.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great Inventory & POS System in One

Reviewed 6 years ago
Pros

Great inventory control for single or multi location retailers Excellent and easy to use Point of Sale System Very flexible so that you can fit it into a variety of work processes Excellent support via chat, screen share and phone Syncs with QuickBooks and othe popular accounting software with their Lightspeed Accounting package Report data can be viewed on screen or exported for more detailed analysis.

Cons

Limited user permissions give individual users too much power (they can export data without any way to turn it off). For example you cannot prevent staff from exporting your customer database without turning off their access to look up and add customers to sales, which is a must to really use Lightspeed to its full. This is really a major glaring hole and one they are aware of, but are not in a hurry to fix. We have been using them for 2 years and complaining about this for two years with no resolve or attempted resolve yet. Other than this we really like them, but this is a very large pain point for us and other customers.

AF
AvatarImg

Aaron F.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Bad customer experiences

Reviewed 10 years ago
Pros

Lightspeed started with a brilliant value proposition: a Point of Sale system that integrates with well-known web store solutions (e.g.-Magento), allowing small retail to go online with an integrated platform.

Cons

Unfortunately, the software doesn't work the way we want. We've had a support ticket open for five weeks on data corruption that renders our webstore completely unusable. On top of this, they changed pricing after we purchased it, now requiring a constant support contract or forcing us into a much more expensive subscription model.

EK
AvatarImg

Ekin K.

Wholesale, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Solid system for retail

Reviewed 6 months ago

It is capable software system can handle your small retail shop with ease. inventory management, barcoding, point of sale, price tracking, reports etc all work well. It is bit hard to reach for customer service and lots of training required.

Pros

Software is intact, does not give random errors. you can count on

Cons

it is a bit hard to settle if you have an inventory at some other software. it would be better to have more sync options.

TS
AvatarImg

Tristan S.

Furniture, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great system wish it was a little easier to use

Reviewed 5 years ago

It’s been a process trying to get up to speed with it but once you’ve got it you’ve got it. It’s not Taylor made for a furniture store but it’s coming along

Pros

Customer searches, inventory search, inventory uploads

Cons

Printing of receipts adding items to a sale finding a sale once it’s been finished, trying to return an item should be easier

AvatarImg
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Prakash R.

1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

LightSpeed POS for iPhone

Reviewed 9 years ago

Lightspeed POS is really a best Point of Sale for Restaurant, Pubs, Bars,CoffeeShops and Retail stores.Its cool inventory management, mechandise system, customer support module are incredible. I loved LightSpeed for iPhone. Thanks to @Radinattechs, My Lightspeed Consultant. I wish to to refer him.

Pros

Integration with Magento and QuickBooks. Backup data simple

Cons

Renaming backup and cost for server is little high but worth productivity.

MW
AvatarImg

Mike W.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great solution for our retail pet supply store.

Reviewed 4 years ago

Our previous POS was computer based and we had to be on site to do any work. This is a smooth, web based, fully accessible point of sale solution. We can address real time issues at the register as well as investigate inventory issues, pricing...

Pros

Can use it anywhere on any device to monitor and address business issues. Real time view of business operations. Responsive customer support. Everything I can do at the office I can do from home, no need to download information for trade shows...

Cons

Import of entire inventory and customers is a bit daunting.

BE
AvatarImg

Bruce E.

Sporting Goods,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Upgrade to Lightspeed

Reviewed 9 years ago
Pros

Up to the minute accuracy on POS when any information in the backend is changed. I like the professional layout of the iPad Cash Register, the ease of use for casual staff, and the ease of exporting information into QuickBooks.

Cons

I don't like that a sale is automatically started when you log in. If you don't make that sale and the iPad goes to sleep, the sale remains open, and a new one opens up when you log in again. It means that many transactions of $0.00 are left open.

BB
AvatarImg

Blake B.

Wine and Spirits, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Amatuer Hour

Reviewed 7 years ago

There purchasing orders need work. If your a store that deals many orders like a convenience, grocery, liquor store etc. This system is not for you. It's unable to track inventory correctly unless your receive the order immediately before it's out on your shelves. The inventory is unable to go negative which makes it a huge hassle to double check inventory constantly. Your restricted to only a couple credir card processors. There are a couple more cloud based systems on the market around the same price range that have been more stable over the years. I would stay away they may be going bankrupt since they all the customers will be switching after this year because of the performance issues of being down so often

Pros

They got a large staff to apologize for the constant outages that occur with there software English speaking customer service Sleek design Mobile Friendly Comprehensive Reporting

Cons

I've had the system for a little over a year now and it has had glitches at least 10 times to where it is unusable and you have to go cash only. Point of Sale systems cannot have that many issues in one year. It's unacceptable.

JS
AvatarImg

JEFFREY S.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed OnSite Point of Sale

Reviewed 5 years ago

Lightspeed has been a great company to work with. Their tech support team does a good job helping troubleshoot issues and providing work flows (i.e. work arounds).

Pros

Lightspeed OnSite is a unique product since it runs on Apple OS. We have found this OS to be easier to employ across our retail environment and alleviates some security concerns. Installation and upgrades are easy to apply and maintain. Day-to-day register operations are not lacking and are on par with the leading point of sale systems.

Cons

OnSite is lacking in back office integrations. While it does provide reasonable reporting facilities their is no ability to do a free form query. We also find the system to run sluggishly and find the need to do system restarts on a regular basis. We have been using this software for 5+ years and there is no way to archive transactions. I believe that the size of our database - 250K products, 150K+ invoices and POs is at the root of the speed declines. OnSite does not have a clean interface for integrating with a web store. Proceed carefully if you are going to use this system in conjunction with e-commerce.

JS
AvatarImg

Justin S.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Best decision we ever made

Reviewed 3 years ago

The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.

Pros

Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

Cons

There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.

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Sean J.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

After Two Years - Lightspeed Remains The Best In All Categories

Reviewed 5 years ago

Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all of our other systems; including accounting and loyalty platforms. Their customer and technical support have been extraordinary and have exceeded our expectations. In fact, I think their technical support is the best not just in the point of sale industry but any industry. I find myself wishing other vendors I work with had the same level of support and professionalism. Lightspeed also listens to their customers; this is evident by requests made in their support area. They actually respond to every request. As a small business owner, we worry about many things. Lightspeed is not one of them!

Pros

After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories. We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions...

Cons

The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.

SH
AvatarImg

Susan H.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

BEWARE of TRANSITIONING to LIGHTSPEED from SHOPKEEP!!!!!

Reviewed 2 years ago

I am extremely upset that Lightspeed contacted me after they purchased Shopkeep to encourage me to move to Lightspeed and left me with a non-usable inventory system. The data transition has been an absolute nightmare rendering my point of sale system unable to produce accurate reports or even give a correct value of my inventory. Absolutely unacceptable that an inventory system cannot give you a correct inventory number.

Pros

The integration of their POS and e-commerce is awesome.

Cons

Transition of data from Shopkeep to Lightspeed (at Lightspeed’s suggestion) was an absolute HORROR.

Vendor response

Hi Susan, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce

CF
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Chris F.

Hospitality, 11-50 employees

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lightspeed Retail

Buyer Beware

Reviewed 4 years ago

A company should be judged not when we things go as expected, but when things go wrong and this company will stop at nothing to avoid fault. When I contacted sales, I was very clear (via email and phone) that I would purchase the system ONLY if it had integration to my PMS. I was assured by sales that it would and I signed my agreement and wired funds for software, hardware, and installation (including...

Pros

Programming was straightforward and intuitive.

Cons

The sales department will say anything to make a sale, with shameless disregard for the truth.

Vendor response

Hello Chris, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Lightspeed POS

AC
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Andy C.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lightspeed Retail

Great Company and Outstanding Product.

Reviewed 6 years ago
Pros

We run a one location bicycle sales and repair shop in NJ. For the past 10 years we used Microsoft Dynamics Point of Sale. Because Microsoft chose to exit the Point of Sale space, we needed to replace our system, with something that was flexible, cloud based, and expandable. Another key requirement was solid technical support 24-7, 365. We looked at many systems and settled on Lightspeed....

Cons

If we had to pick one item that could a little work it would be the year end annual inventory module. There is no current capability to be able to scan all on hand inventory into the system and compare it against on hand computer balances.

TN
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Teresa N.

Religious Institutions, 11-50 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Retail

Staying relevant

Reviewed 4 years ago

Accounting

Pros

It's easy to use for first time retail cashiers.

Cons

How long it takes to capture and/or locate a customer in order to attach them to a sale.

PM
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Perry M.

Retail, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Lightspeed Retail

Not all it is cracked up to be

Reviewed 7 years ago

We are having a very hard time finding a working software that can work in our service are, stores and control our inventory. Oh yes, and did I say it must work with Quickbooks. Well, the Quickbooks interface is horrible. It sends batches of transactions and not the actual customer by customer transaction. Very poor and pretty useless Quickbooks interface. It also does not work giving the information for customers that pay on account. There are no aging reports at all. How can we efficiently call on customers that owe us money? It seemed easy at making estimates but aside from that, pretty unusable for us.

Pros

Easy online interface. Easy to upload the information to start.

Cons

No aging reports. Minimal and unusable Quickbooks Interface.

CR
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Claudia R.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Retail

Eskala Mountain Sports review

Reviewed 4 years ago

Beside the small issues, I am very happy with lightspeed, makes my job easier and they have a great customer service.

Pros

It is easy to learn and they are very good helping when help is need it. The reports are useful and make the accounting and inventory systems easy.

Cons

has a small issues like the cents do not round or the look of the sale screen for the PC is not like the one for MAC or an Ipad.

IM
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Ismail M.

Retail, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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QuickBooks Point of Sale

Quick Books Accounts for Retail Pro

Reviewed 5 years ago

we uses many accounting software for lunking with Retail Pro , but finally we we use quick books to link accounting system with Retail pro , it’s easy to sync batch like vouchers, and invoices from Retail Pro, and very advanced functionality.

Pros

This software can very easily setup with Retai pro POS system for accounting,

Cons

There are many advance features like banking inside the application, Very powerful reporting,

MH
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Melissa H.

Building Materials,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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QuickBooks Point of Sale

Quickbooks POS review

Reviewed 8 years ago
Pros

It's great for run of the mill retail. Easy to use for most transactions.

Cons

Doesn't allow for quoting without adjusting inventory. Needs more options for retailers that manufacture.

AM
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Adam M.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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QuickBooks Point of Sale

Quickbooks POS Review

Reviewed 7 years ago

Quickbooks POS is one of the smoothest operating point of sales I've worked with. Most of my employees have never worked retail before this job and they were able to learn the program quickly and easily. Not only is the retail side of the software great, but the back office modules are all intuitive and make my job as the General Manager much easier. No POS software is perfect for every business, but Quickbooks has done a great job focusing on what most businesses need.

Pros

Very User-Friendly Both Retail and Back Office Modules are well-designed Customisable Reporting Options

Cons

Not suitably-equipped for handling serialized inventory Technical Support is difficult to work with at times

TC
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Tanya C.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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QuickBooks Point of Sale

Best for retail not service

Reviewed 4 years ago

For retail I find its great. its easy to use to enter the items we need and get through the sale

Pros

For the retail side of the business its great for tracking inventory and sales. Ease of set was great.

Cons

We provide a lot of services and don't want to have to run information through two systems. For services this is not great. The reports don't give the right information and the information doesn't transfer to Quickbooks accounting software to provide the information as well. We can't add classes and are struggling with running invoices. This could also be in part of lack of understanding how the systems work.

KM
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Kevin M.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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QuickBooks Point of Sale

Gotta Love It

Reviewed 4 years ago

QB Pos has really helped give us control over our retail operations. Couldn't live without now.

Pros

This software is full-featured and really does a great job of keeping track of everything going on in your store. From inventory to sales, the information is there and easy to access.

Cons

It can be a little tough to get information out in the form I want. Overall the reporting is great but I sometimes like to look at details that are cumbersome to get to.

Vendor response

Hi, Kevin. Knowing how helpful the product has been to keep up with your data makes our day. You can continue to count on us to have your back for years to come! To learn more about customizing reports, we recommend checking out this Community article: https://quickbooks.intuit.com/learn-support/en-us/run-reports/customize-your-financial-reports/00/186382 Cheering you to continued success. Morgan, The QuickBooks Team

JH
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Joe H.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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QuickBooks Point of Sale

Affordable retail software

Reviewed 6 years ago
Pros

one best thing i can say is it is very much affordable. and one of the best retail software to process invoices.

Cons

It is a challenge when we have to enter discounts and breaks in the system to calculate arithmetical values.

JM
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Jesse M.

Sporting Goods, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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QuickBooks Point of Sale

Time saver

Reviewed 6 years ago
Pros

This system is very easy to use. I like the time it saves me as it integrates with QuickBooks Online, so know daily manual entries. Great customer service.

Cons

I have a unique industry in which we offer classes, repairs, annual equipment service, rentals and retail. There is no work order, or rental functionality.

AR
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Verified reviewer

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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QuickBooks Point of Sale

Amazing software for small businesses!

Reviewed 6 years ago
Pros

Quickbooks POS is very user friendly - it is not a complicated point of sale software that requires much thought. Easy to train a new retail sales associate on, which is great.

Cons

There can be occasional glitches we can be problematic when running credit cards or taking payments.

SM
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Shannon M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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QuickBooks Point of Sale

QB POS is great for small businesses

Reviewed 7 years ago

I have many clients using QB POS. It is easy to teach and use. The integration with QB is seamless. Great for retail businesses. Not recommended for restaurants.

Pros

No pros were added to this review

Cons

No cons were added to this review

MD
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Meg D.

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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