Lightspeed Retail vs Epos Now Comparison

Easy to work with on a daily basis, great reporting features

Needed to customize data collection on iPad, now fixed in cloud version

Quality build, beautiful, easy-to-use intuitive interface. The system runs fast and is professionally programmed. There are super robust product setup options, customer loyalty and discount options, and more. You can browse items via product images, which is way cool! The reports are clear and concise. Customer support does exist, and they pickup the phone.

Nothing right now. This is the best POS solution for the Mac platform.

We have really enjoyed it for our retail women’s clothing stores. Feels good to have all the reports and to be able to check sales at all times.

We are happy with it Love it and recommend they now also have a customer loyalty program

Great software, simple and easy to train employees on it. It's automates a lot of functions in this stuff.

Nothing much to say about this software as of now as I don’t encounter much negative about it.

We have used the product for a number of years now. Always works, easy to use, integrated with many of our suppliers which makes processing receipts and building product information easy.

Reporting is basic but you can get what you need. It would be nice to have better reporting and visualization of information as part of the product - not an extra charge

Big buttons, the help window literally list everything if you run into trouble. I like the fact the have reports for basically everything and shows a history of the item. From when it was processed to sold.

I don't know if you can or cannot, but I accidentally made a copy of a item and now can't delete the item!

NONE, the system is not usable. I cant come up with a PRO for something that I cant use and now that I have finaly given up on it I never will I guess.

The fact that it cost me to high and is not usable, it was sold to me as very user-friendly and I STRESSED strongly that I was not a computer guy. they said no problem for me. Not the case still not using and finally just gave up trying, What a waste of money.

Easy to use and set-up. Customer support is great. You are always talking to a real person and they always answer your questions or solve your problems.

There have been a few bugs every now and again. I would have liked some more one on one time when setting up our system.

I've been very pleased with Lightspeed's capabilities, accessibility & overall functionality. We've been with Lightspeed going on two years now and remain content with our decision. Their reporting and ease of use are my favorite features.

My main complaint is the price, but after closely reviewing several other options when shopping for a POS system it was clear that you get what you pay for in this realm. Do be prepared to be patient getting customer support once you're a customer - there's always a wait, but once you reach someone, they have spectacularly friendly & knowledgeable representatives.

Straightforward integration and setup process, we were up and running (granted with experience from other POS systems) within 2 weeks. Great bang for buck relative to some of its more expensive competitors. Modern and intuitive interface with all the features we needed.

Support team slightly slower than we expected on certain menu tasks - though to be fair we're used to enterprise-level on demand / fixed-right-away SLAs.

I’ve used many point of sale systems in the past but almost none have managed to make both sales and inventory easy to use and integrate them so well. Beyond that it makes tracking numbers very easy; I can see what items are selling well and which aren’t and even check my day to day to see if I’m improving. All that and any questions I have had has been answered super quickly by their outstanding customer service. I would recommend Lightspeed to anyone looking to bring their business into the here and now.

Ours is cloud based so if we lose internet, we can't update our inventory at that time, but wifi is everywhere now, so it less of an issue.

I love how easily I can track inventory, sales, and customer data in real time. So much information that we never had access to before.

The transition from old software to this new one was difficult in the beginning but now I can’t imagine ever going back to the old way of doing things.

Simple to use and it covers all the basics.

What we don't like about Lightspeed Retail are the reporting features (or lack thereof), and it's inability to project inventory. We've had Lightspeed Retail for over 8 years now, and the reporting features have changed over the years, with one of the best reports being eliminated. Much of the reporting now is sold to you as an add on, and in our case not worth the extra money.

When I started my brick-and-mortar dog supply store, I started out with Lightspeed Retail(known at the time as Merchant OS). I've never had to worry about back-ups, storage space, or tech support. Cloud-based is the way to go. Customers are impressed that we can look up what they bought last time, or how long it has been since they bought dog food. Our modest one-location store runs like a big operation thanks to Lightspeed Retail.

It was a temporary bump in the road, but when they were growing (apparently at lightspeed), they couldn't maintain a reliable service. That has resolved. I have no complaints now.

Nothing. It was very poorly made I would not recommend it to any company. You asked me for proof that I used this company well I have it now. Just let me know the email address you would like the proof sent to.

It was easy to enter inventory but it was more frustrating to find it also made the existing inventory inaccurate. It did not go with quick books as stated to me. Many more problems.

The organization of the software is perfect for our use. Recently, we began using the Invoicing part of the software over a Google form.

I wish the reporting functions were more user friendly

Ease of use. Layout is simple. It is so simple most of it is fairly to figure out. But with simplicity comes lack of features.

The support department not very helpful. They are super nice though. The reporting is very basic - for a restaurant you really need good reporting. They are tied to 2 CC vendors since the switch to Lightspeed our fee's have gone way up. They have advanced reports but these are very basic not sure why they call them advance. Since reporting is so lacking they have Partners they recommend, I spoke to...

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The functionality of the onsite product was excellent. I uncovered several small deficiencies and Lightspeed support was very attentive to help me develop workarounds. I now use the Lightspeed Cloud retail solution. Support is also excellent for the cloud software. The software is easy to use and intuitive.

The cloud solution is more affordable but lacks in some of the functionality of the Onsite software. Here are some big ticket items that need to be addressed in future upgrades: you cannot customize product labels. This means if you want to put a UPC code in place of the proprietary p-code you cannot. Information exchange is limited for vendors from the onsite version. In Onsite, I was able to use...

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This software was easy to setup, easy to train staff on, GREAT customer service

I think a feature that could be added would be a text option to existing customers. When new products are added to Lightspeed it would be great to get an email with all the new features.

I am really not tech savvy and the support team were very patient and answered all my questions. They lead me step by step to setting up the system that would be best for our venue. Te representative even hide the features I would not need so I wouldn't get confused. Thank you guys !

Nothing really that I didn't like about it. Perhaps they could have more pictures to choose from when itemizing your products - right now they are generic. But you can download your own - so not really an issue.

Software works great, very fast and very dynamic. Love the interface, clean, simple, and easy to use. Great customer service.

Item imports from our last POS were tricky, loyalty program is good, but not super expansive and requires use of customer's cell phone number

Easy to use. After 5 years we are very happy with our decision to switch our company over to Lightspeed. We now have better relationships with our customers, we know their names, we communicate regularly with them. They have a support team that is vastly superior to any I have ever used.

Some things require duplicative efforts.

I sell online for 5 years now and I have tried many different online sales platform. Lightspeed is easy to use and I can finally combine my online sales with my retail sales. Perfect for my inventory management, the software puts all of my products in one location. Great customer service too!

Not much for the moment! It would be great to be able to put an item online with a shipping of 0$ for that item only, I think they are working on it.

Super easy to use Able to make changes easily Training is offered when purchasing the product Amazing customer service

The software is great, can't think of cons.

We can now track our order requests, simplifying our purchase order process; we can review our best sellers, and create necessary reports fairly quickly with the ability to filter the fields we need. The support team is awesome and are very willing to work with us to fix any issues that often are user created.

We've experienced some bugs in the software, but updates keep coming through which correct most of them. The user manual can be cumbersome at times but with persistence we usually can find the answers we need. I wish there were a way to automatically put in zip codes when an address is put into a customer card; also wish there was a prompt for a duplicate address.

Relative ease of use, full set up for retail solutions for what I needed.

Shortly after ordering computer hardware from them, I recieved an email stating that I would have to sign up with their debit partner or have additional monthly costs. I clearly asked the salesman if there were any additional costs and was told no. I did say I would look at their payment processing partner but after seeing reviews I decided against them. After receiving the email, I contacted the a...

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There are no pros that is worth mentioning.

They don't have enough features for a Retail store inventory management. The customer service is very bad.

I love this software! It is very easy to use and definitely recommending to various retail companies

None so far. Just improve more the customer service

Very motivated sales team. Intuitive functionality. Hardware integrates well with software. Many additional apps available.

Still building out the HQ but the software doesn't seem to be totally comprehensive for multi-store retail.

EASE OF USE DESIGN SUPPORT AND TRAINING FROM TECHNICAL CENTRE INFORMATION AT THE PRESS OF A BUTTON

CHANGING BETWEEN CASH OPERATORS IS A BIT SLOW

Hello Duncan. Thank you for leaving us a business review. It's really great to hear that you are finding our fully customisable system easy to use. Our cloud based system makes it easy for our award winning support team to remote on and provide technical support, this means less downtime for your system and your business. Regarding the swapping between operatives, I can see you have our swipe card log in, if these are not working as expected please do give us a call and we will look in to this for you. Kind Regards James

I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Since, the beginning I had many technical problems and problems with the support team. Once accidentally, they've deleted all my sales and product data during trading! After a while, I lost connection with the support team, waiting for a day or 2 for them to get back to me, screen freezes in front of the customers in the store and there's nobody to reach, the system doesn't sync, no solution there....

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Software layout for the terminal is not terrible. This may work okay for some small retail businesses that do not have high volume and are running everything inside of ePOS Now with no integrations.

I normally don't go out of my way to write a review, but if I can spare one person from buying this, I feel it is worth the time. We were promised a lot of things for integration with Quickbooks Online. We soon found out that the integration was not as robust as they claimed. The monthly subscription to ePOS Now, itself, is not terribly expensive, but you soon learn that you need an add on connector program for everything. Then they want to add an additional $69/month for support. The next issue is getting out. Expect to pay a steep early termination fee. We tried hard to make this work and finally decided that we were better off to just pay the fees and bail. We are still fighting that battle and still getting monthly charges.

It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.

Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.