RENTALL Reviews - Pros & Cons, Ratings & more

HQ Rental Software

Renthub

RentWorks

Rent Centric

EZRentOut

Mailchimp

RENTALL is a web (cloud) based fleet rental software that allows you to manage a fleet from any part of the world. We strive to offer your rental business comprehensive and versatile SaaS solutions through our state-of-the-art platform

RENTALL

Android

Web-based

iPad

iPhone

President

We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software.

Manager

It has helped us a lot in the operation taking in consideration that the rent a car business has a lot of work to be done so is very important to use a very good system like Navotar is.

Operations Manager

I really like the cloud based system they provide and the website they created for me. Very cost effective compared to other systems - saved a TON of money and does the same thing.

Director 

It was a pleasant experience with very professional and friendly customer service backup.

This software is great, friendly, very interactive and easy to use and read.

Owner

Ease of use, price is fairly reasonable, all facilities work perfectly, customer friendly staff.

The customer service and all the navotar employees are always great and have a solution for any requirement I may have.

General Manager

The support and sales staff are absolutely amazing. They aren't the type of company to sell you something that they don't back 100.

We enjoyed the User friendly platform & mobile version was very unique.

Still a new system so I've found a couple glitches. Invoice system has some missing information on the invoice eg incomplete phone number.

Director of Operations

Our Navotar support team has been great. The software is easy to use and when we need changes or additions the teams get the job done quickly.

All the ingredients seem to be available. I haven't been checked out on the credit card side of the software so I'll report on that at a later time.

There are several features I like about Navotar.

This company has hands-down the greatest customer support available in the industry (and I've tried other software - don't waste your time).

Until connecting with Shree, it was difficult to connect with one person that was in charge of your product.

Managing Director 

There is no option to customise currencies on the mobile apps on both IOS and android.

Coastr

Easy Rent Pro

 Great customer service team, they get right back to you when you need something!

Great Auto Rental Software

The developers has excellent support. They can adjust the software for your company needs

Excellent Support

We have are a small growing company with 9 full time employees, gave rentall and their team our best and honest effort, invested countless hours and money on their reservation plug-in, e-conyract, billing, rental car fleet management and electronic check in check out process, adding our employees users, all at additional costs and worked with training, software engineers and technical supportdirectly as the owner of our company. They are very slow to respond, you have to communicate via email, if you call, they pull a support ticket and it's days of waiting for a simple reply. I didn't want to give up on it after putting in such time and money. We were with rentall for about a year, it was glitches and failed fixes and slow tedious software processes. The vehicle inspection was agonizing, the video and pictures were such poor quality they are absolutely useless, the steps and functionality made our employees frustrated at every step that the engineers were unable to remedy. Emails wouldn't work, the reservation plug-in kept having issues, functions would not work properly, there were constant snags. I escalated all the problems immediately through their support tickets and foolishly kept paying their monthly fees for over a year while they tried fixing bugs etc. It is unfortunately a poor software system as a whole. It shouldn't have been released at all as it seems to be an unfinished product if not a failed one. I did find a high quality product also advertised in Capterra

Sadly this software was plagued with functionality failures one after the other

Thank you for taking the time to submit your feedback, Tyler. We appreciate your feedback and regret any inconvenience caused. We're continually working to improve our software and customer support. If you have specific issues, please reach out to our support team via support@rentallsoftware.com for further assistance. 

The base product is a good idea and has many useful features. In reality though day to day use of the product is buggy. Customer facing emails and PDFs are often wrong, displaying wrong pricing etc. which causes a lack of trust with our customers. 

Customer support is painfully slow to respond and often responds just saying we will look into this and then nothing happens or offering to make me pay to fix things they should fix themselves. 

Base product is great but very buggy and very slow customer support. I would not reccomend

Thank you for this review, Robert. We are sorry that there were times when the service wasn't adequate for your needs. We are improving our Onboarding services and on-demand support in response to feedback just like this. We want to provide services that match the needs of our customers. Thank you again for the feedback.

This is a large improvement over handwriting all of our qoutes.  We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software 

Good software but could use some improvements

Thank you, Ryan! We appreciate your feedback and are glad to hear that our software has been a significant improvement for your quoting process. Rest assured, we are committed to continuously enhancing our software to help you save more time and unlock additional functionality!

The customer support is terrible. I've been with Navotar for 7 years but since Rentall bought them out it's taken a dramatic downturn in customer support. No issues get fixed, no replies and it's really hurting my business. Also don't trust the servers they are using. Credit Card information has been stolen from my customer database before. Trying to find another solution at the moment. What a shame.

You get what you pay for

Hi Dion, Thank you for sharing your feedback and for also being our loyal customer for the past 7 years. We understand that some of the recent updates we have made to the system have not met your expectations. We will try our best to improve our product and understand the differences in each customer's requirements. Please don't hesitate to reach out to support@rentallsoftware.com referencing this review, so that we can help you and discuss any further concerns or suggestions.

I never recommended 
try to get back our money 
IF I GET BACK MONEY 
we definitely go with another product  

worst system ever seen

Dear Lalith, thanks for taking time to write a review about your experience with RENTALL. We understand your frustration and apologies for any inconvenient caused. You were part of our core system migration which we transferred all the Navotar customers into our next generation RENTALL software product. During this migration period, we have encountered a few issues and all the critical issues were resolved as quick as possible. As mentioned via email, effective from 1st of June 2022, all the issues were resolved, and the system is upgraded with latest tech and features to support our customers to be prepared for upcoming trends in the rental industry. we would welcome you back to see all our new features with a discounted rate - feel free to reach out to us. 

Navotar and it's team is always available to me.  I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion.  I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar.  

Navotar is awesome!

Thanks for the review. We are glad to have you as our customer

In my opinion Navotar comes across as a very dishonest company. Somehow the great customer service  magically disappears after they take your credit card information. It gets even worst when you try to get technical assistance. I've been trying for 3 years now to get a refund for a product that I have never used because of poor customer service and up to this day I have never received it. Even though the software seems to be a good solution for car rentals I would not recommend them to anyone.

Horrible Experience

Dear Duane Daisy,

Thanks a lot for your review. We looked into this request with our billing & support team and their feedback is as follows;

You have subscribed to our service on 03/28/2017. We subscribed to our service after getting the detail demo from us and obtaining the free trial from us. 

You have used the system till 12/12/2017 and till that our support records indicates we have provided prompt support. You have even asked our team members to make a lot of changes to the system at free of charge and we accepted your request for goodwill. 

After using the system for more than 7 months, requesting for a full refund is not ethical in business. You have mentioned you never used the system, however, we do have the history to indicate your usage of the system. 

You itself mentioned the system is good. Living in Barbados and trying to run a business in New York will not really work and that is one of the main reasons you want to unsubscribe to the system. 

Navotar

Navotar's Software Solution played right into our 7 layers of success.  The oneway model we use is the easiest to manage and change.  They have made adapting to a new online business world really easy.

The best rental software support 

This software is great, friendly, very interactive and easy to use and read. It has helped us a lot in the operation taking in consideration that the rent a car business has a lot of work to be done so is very important to use a very good system like Navotar is.
The customer service and all the navotar employees are always great and have a solution for any requirement I may have.

Great Rent a Car Software

Thank you Sergio, great working with you :) 

Overall, we are more than content with the solution. That’s the main reason which didn’t make us consider any other solutions for the last 10 years. The subscription charge is very reasonable and is worth it for the solution they provide. 

Reliable solution. Using for a decade now

Software 

Awesome Auto Rental plateform for online and Contactless operations

Overall experience N/A
But my team want to request to more option as below 
- Request Form of Maintenance (Can print out with Maintenance History attached file)
- Inventory Stock Control
- Quotation of Charge
Is this possible to have or not please let me know. thanks 

Fleet managements 

Thank you for your positive review Sothy! Get in touch with us to know more! We are always here to help.

Best Reservation and Online Booking

Thank you Alfred. We really appreciate it.

The system was installed very quickly with tremendous support. Any time something has come up where we need help, the response has been quick. We are very pleased with how simple the system is to use and all the features it offere.

Navotar System is Awesome!

Thanks for the feedback Kevin Alder. It is a pleasure working with you. 

My review 

Thank you for your positive review Emran!

I met the Navotar Team in Las Vegas convention Auto Rental Show in Bally's Vegas.  Visha and the rest of the team introduced this software there and I was impressed at first sight.  They have successfully worked on many other rental companies including luxury and exotic businesses as well.

Great Company to work with!

Thank you so much Sam Chong. Happy to work with you! 

It was a pleasant experience with very professional and friendly customer service backup 

Excellent app for fleet management company 

Excellent service from Shree.  Extremely quick and professional help who guided me through the process.  Got the issue solved very quickly and efficiently.  Thank you for your help.

Customer Information 

Thank you Susan. Great to work with you. 

Good. Has been a suitable software for what we require at the resort. 

EXMOUTH ESCAPE RESORT 

Its great software

Hello Tasnim Zafar, thanks for the positive review. The parking ticket tracking is already available in the software. One of our support agent will contact you soon to explain about this function. 

This software is perfectly matching with current requirement of my company and enhances the operatin

Hi Gayan,

Thanks for the email. It is nice working with you. We obviously have Online Booking and Payment Integration :) 

Your respective Account Manager will get in touch with the details shortly. 

Thanks
Team Navotar

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