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Neko

Web based salon management & scheduling software

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Neko Features

Features Summary

Functionality

4.4

/5

14

Total features

50

6 categories

Neko features

Access Controls/Permissions
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Barcode / Ticket Scanning
Before & After Pictures
Billing & Invoicing

Common features of Scheduling software

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Approval Workflow
Attendance Tracking
Automated Scheduling

Price starts from

20

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

14

Price starts from

20

Per month

learn more

Total Features

50

Unique features

  • Performance Metrics

Functionality

4.6

/5

2.7K

Price starts from

25

Per month

visit website

Total Features

161

Features in Common

49

Unique features

  • Fitness Plan

  • Availability Indicator

  • Commission Management

  • Website Integration

Functionality

4.6

/5

429

Price starts from

60

Per month

visit website

Total Features

79

Features in Common

17

Unique features

  • Electronic Payments

  • Receipt Management

  • Shipping Management

  • Credit Card Processing

Common Neko comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Neko software review

Reviewed 2 years ago

Good. Which the basic fee included the reminder to clients.

Pros

1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business. 2. The online help chat with quick turn around response.

Cons

Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients. I dont use these and do these functions manually to avoid a higher subscription.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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good but seems to have a few glitches.

Reviewed 5 years ago

affordable, easy to use

Pros

easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering

Cons

doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us. Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good

Vendor response

Hi there, Thanks for your review. Text credits are shown on the main dashboard so you can see how many credits you have. You can also see unread replies from your clients even if they reply "No sorry". You can read previously read messages on the Marketing Menu under Display Messages. Sending of messages will stop if you don't have any credits, so check your dashboard from time to time. . You can open the client card of your client on the ipad and Select Client Mode at the top right for your clients to enter their details. Hope that helps! We are not aware of any issues with the moving of bookings, our support team would love to hear more from you on this as we don't want any bugs creeping their way into the system and we would love to make it easier as well for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Neko has grown into an essential part of my business which I love using

Reviewed 5 years ago
Pros

It's easy, user friends for me and my clients. The online booking is great and the features are amazing. Best value on the market in my opinion.

Cons

Unable to get support (like actual assistance where you can talk it out) They are quite responsive to emails but if your not a techy, then some issues can be harder to fix. Iv never had a severe problem with Neko though - just more setting up in the early days when it only had a few tabs hehe

Vendor response

Hi Ryan Many thanks for your review. Appreciate it :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great value for money for a micro business

Reviewed 2 years ago

It was easy to start to use and very affordable

Pros

Very easy to use and covers most aspects

Cons

It does glitch out a lot and you can’t use 2 different gift vouchers for the one person treatment and if a mistake is made with transactions you can’t change it back of house

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software, only the booking system is very old style, needs a little facelifting.

Reviewed 5 years ago

Follow and analyse our sales and employees on daily base.

Pros

Value for money, great analyses, tailor-made beauty salon software, good customer service. Very helpful tool to analyse our sales, follow the staff's turnover.

Cons

Old fashion design, which isn't disturbing in the salon work, but if you have a very modern website, it's a little bit strange to use this old fashion booking system. It would be great to have a possibility to connect directly to our website. Actually we don't use the booking system, we use wix.com for bookings.

Vendor response

Hi Erika, Sounds like you are taking about the online booking system not the actual Neko software. You can customize the online booking system to suit your store's website. Contact our support office if you need help on doing this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Trial requires credit card

Reviewed 2 years ago

The requirement to provide a credit card for evaluation purposes erodes trust. There is no valid rationale for this requirement.

Pros

We did not progress the trial due to the requirement for a credit card during the set up process.

Cons

The request for a credit card for evaluation purposes. We have tested many salon and spa management SAAS offerings, none of which requires credit card details for evaluation purposes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Use Neko daily for at home Salon.Easy to use for myself and Clients when they book online

Reviewed 5 years ago
Pros

This software is Simple, straight to the point, easy to use. My clients have loved how easy it is to book their own appointments when it suits them.

Cons

I have had Clients tell me that they are having alerts (reminders) sent to them at 4am in WA. I have yet to contact Neko Support to try and rectify this issue.

Vendor response

Hi Jacquie Many thanks for your review. Appreciate it :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointing customer support

Reviewed 2 years ago

Disappointing. After two years and assistance with promotion regarding the ease of use- my business is still undervalued.

Pros

Over the past two years, the customer support team have continued to be argumentative and unhelpful. The cloud base storage is great, but unfortunately the customer service makes this company a terrible choice for professionals. If you want to feel valued, this is not the company for you.

Cons

The customer support and service. Consistently unhelpful, it’s a work it out yourself approach. So if you’re not tech savvy, expect to struggle.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best salon software ever

Reviewed 5 years ago

Amazing customer service! And can be accessed anywhere in the world, at any time, should I choose to.

Pros

It has tons of functionality, is affordable & easy to use. A great combination! It is very easy to use For anyone looking at Salon software, I would definitely recommend the online NEKO software!

Cons

No cons were added to this review

Vendor response

Hi Luisa Many thanks for your review. Appreciate it :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awsome salon program

Reviewed 4 years ago
Pros

The ease of use....l the transportable system is great for todays business.

Cons

Changing transactions.... sometimes I find I've entered the wrong curreny and can't change the sale without cancelling transaction and starting again...