Neto Pricing, Features, Reviews & Comparison of Alternatives

Neto

All-in-one ecommerce, POS, inventory & fulfillment platform.

4.23/5 (70 reviews)

Neto overview

What is Neto?

Trading in-store, online or through a marketplace allows businesses to future proof themselves in an increasingly competitive market. As Australia's only retail and wholesale management platform providing an integrated back-end, Neto enables business to provide exceptional and consistent customer experiences via any channel.
www.netohq.com

Pricing

Starting from
A$79
Pricing options
Free
Subscription
Free trial
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia

Supported languages

English
Neto screenshotNeto Retail ManagementNeto screenshotNeto screenshotNeto screenshotNeto screenshot: Customize webshops, Facebook shops, invoices, the control panel and more with store logos and branding

Neto reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  3.9
  4.0
Pat Rottura

Nothing short of sensational

Used daily for 2+ years
Reviewed 2019-10-22
Review Source: Capterra

When it comes to online ecommerce software stores in Australia, no one has Neto beat. After trying several other big name 'Shop in a Box' solutions such as Volusion, Shopify and Woo Commerce, we always found our way back to Neto. We now currently run 4 x Neto stores (with intergration into Ebay, Amazon as well as other shopping feeds) and looking to expand to our 5th shortly. We have also noticed that the investment into Neto from Telstra has also helped with customer service and quicker feature and function updates. The IT Support Staff are very helpful and just a phone call away (which you can get to by phone during business hours which I might add, not just an email or chat bot). It's the simple features and functions that we took for granted such as simple product dimensions which you don't get on Shopify, the integration of local Shipping Carriers that seamlessly integrate to print out shipping consignments that you don't find in other overseas platforms, its reporting capabilities etc. Considering the fact that our first website back in 2000 (when the internet was a baby), it cost us almost $20,000 and didn't even sell anything. Today its worth 10 employees + some. If your seriously considering opening or a running an online store in Australia, Neto has to be on your shortlist or just save yourself the time and headaches and go straight Neto and see the difference yourself.

Pros
Features and Functions out of the box are great, there art too many add-on needed as its already more powerful than Shopify, which means no extra App add-ons.

Cons
No direct connection with Quickbooks only via OneSaas, which isn't a big deal but would be nice to get a direct intergration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron James

Great product and friendly customer service

Used daily for 6-12 months
Reviewed 2017-03-04
Review Source: Capterra

When I decided to launch my online business it was a bit nerv racking and overwhelming. Not knowing where to start or what I needed I continually read article reviews and got advice from family and friends. I decided on Neto as they were an Australian company with local support. On starting up the trial, you realise just how many features you have at your fingertips. It was a bit of a slow start but after reading through the help docs and watching a couple of introductory videos, I had a reasonable idea of what I needed to get started. The step-by-step guides were my saviour and if I did get stuck at any point, I called through to support who were willing to help out. My setup was going to be basic and I was mainly interested in trading on eBay at first. I found the eBay team knowledgeable and they helped me setup my shipping and payment methods too. On top of this, I got a free eBay store for 6 months, so this definitely helped. I have read other reviews where people are advising that the system is hard to use and I can see how people can be a bit overawed by the options they have. What I'd recommend, is decide on what features you need to get started, get a plan in place and stick to it. Once you understand the basics of the product and shipping setup, you will have a trading store quicker than you think. As with any business, you need to put in the time and learn the platform. Once you do, you can dive into the advanced features like accounting integration, marketing campaigns and advanced shipping integration. My next step will be to use their new Inventory module to manage all of my purchase orders and stock control. Overall, while this platform isn't as simple as some of your more basic options, it will do everything you need and provide you with many more options as you grow. Take the time, learn the product and you'll be happy you did. Best of luck.

Pros
The amount of features. The eBay integration saves on time and management. Their are numerous payment options to choose and the accounting integrations are seamless.

Cons
Can take some time to get your head around the platform. You will need to put in the effort to learn it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stefan Tsvetkov

Great Platform with a Knowledgeable and Helpful Team

Used daily for 2+ years
Reviewed 2020-06-19
Review Source: Capterra

Pros
The Neto platform is great for any small to medium sized business looking to expand their eCommerce outreach with a great team behind the product to help you in any which way they can!

Cons
The Neto system can be difficult to accommodate for larger companies looking to have a fully custom built solution, however, can still be built to accommodate almost all features that are required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Money grabbing disgrace

Used daily for 2+ years
Reviewed 2019-03-06
Review Source: Capterra

Pros
Nothing. They are a greedy disloyal company. Check out Google reviews and other review sites

Cons
What was a fantastic Aussie start-up has turned into a greedy money grabbing disgrace. Supported Neto for about six years with three separate businesses thru Neto's growth period, only to be screwed over by [name removed]'s desire for grandeur. As other reviews have stated, Neto have out of the blue completely changed their pricing structure, increasing my monthly subscription fees 260%. Executive and Neto are holding loyal supporters to ransom by giving us 30 days notice to agree to the price rise or leave. The money we not only invested into Neto thru subscription fees, but the cost of having a customised website and system set up for our Neto operation is now completely wasted. We must now pay to completely rebuild our website and migrate over to a more appropriately priced provider. The excuse for such a price increase was Neto's grand plans to expand into the US. How are they funding such expansions? By price gouging their loyal Aussie clients. In return, Neto say they're offering better service and improving their system; something we personally don't need and haven't asked for. Shame on Neto, shame on Executive. It will be interesting to see if the letters I and other users have sent to the ACCC will keep Neto honest

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Hussein Adra

Neto is the most scale-up friendly eCommerce platform in Australia

Used daily for 2+ years
Reviewed 2020-05-30
Review Source: Capterra

Neto is the most scale-up friendly eCommerce platform in Australia which is why it has been our recommended eCommerce Management platform for our Australian Clients since 2013. Neto, in a nutshell, is a platform that helps you manage your online business efficiently and systematically and broadcast your products to multiple sales channels and marketplaces (eBay, Amazon, Catch, Mydeal, TradeMe…etc). Automate your order processing, shipment bookings, customer communication in one place using one platform. On top of that, they have a POS system which helps to streamline the offline side of your business with your online. Sure, there are cheaper options in the market. However, if you’re looking for the best value for money, Neto will not fail you on that. Web Bridge has been a Neto Partner and will stay as long as Neto keep offering the same amazing feature-rich platform which we’re confident they will.

Pros
* Automation and time-saving features * The ease of selling through, multiple sales channels and marketplaces * powerful system that can handle large inventory and data feed suppliers easily

Cons
Not much to hate about this software, the custoemr service response can take a bit longer than usual in some cases but generally it's good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Neto pricing

Starting from
A$79
Pricing options
Free
Subscription
Free trial

Neto features

API
Credit Card Processing
Customer History
Discount Management
Gift Card System
Inventory Tracking
Loyalty Program
Multi-Location
POS
Reporting & Statistics
Sales Reporting
Third Party Integration

Activity Dashboard (111 other apps)
Automatic Notifications (102 other apps)
Billing & Invoicing (93 other apps)
Customer Database (105 other apps)
Employee Management (101 other apps)
Inventory Management (156 other apps)
Order Management (113 other apps)
Promotions Management (85 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Neto

Key features of Neto

  • Product configurator
  • Customer wishlists
  • Social sharing
  • Delivery date selector
  • Real-time shipping quotes
  • Non-inventoried product options e.g. gift wrapping
  • Inventory restock alerts
  • Abandoned cart saver
  • Customizable email receipts
  • eBay integration
  • Accounting integration
  • Audit trail
  • Automatic, offsite, daily backup
  • Barcode scanning
  • Batch order processing
  • Customer portal
  • Contact log
  • Debit & credit card processing
  • Customer histories
  • Customizable branding
  • Customizable templates
  • Email notifications
  • Inventory cost tracking
  • Invoices
  • Label printing
  • Multi-currency
  • Multi-location
  • Multiple staff accounts
  • Offline mode
  • Permission management
  • POS
  • POS integration
  • Product catalog
  • Customer returns
  • Sales reporting
  • Product search
  • Shipping labels
  • Shipping management
  • Social media integration
  • SSL security
  • Third party integration
  • Transaction history
  • Website integration
  • Discount management
  • Receipt management
  • Web analytics
  • Fraud prevention
  • Data import / export
  • Custom landing pages
  • Product reviews
  • Sales tax management
  • Serial number tracking
  • Customer loyalty program
  • Social media marketing
  • API
  • Custom product fields
  • Multi-channel marketing
  • Retail inventory management
  • Role-based permissions
  • Stock management
  • WYSIWYG editor
  • Dashboard creation
  • Gift vouchers
  • Product catalog integration
  • Cataloging / categorization
  • Product data management
  • Reporting & statistics
  • ACH payment processing
  • Custom pricing options
  • Performance reports
  • Dispatch management
View All Features

Benefits

Operate 24/7 with Neto's cloud-based ecommerce solution.
Australia's only complete solution for ecommerce, Point of Sale, Inventory and Fulfilment.
Neto is the only platform that fully integrates with Aussie shipping and back office systems for free.
Neto also includes popular payment options: Paypal, eWay, Stripe, Braintree, AfterPay, ZipPay and ZipMoney.
Neto offers themes and custom design services, so your site can offer the best experience for your customers.