Most popular features of all Retail & Consumer Services apps
Requires iOS 9.0 or later. Compatible with iPad.
25 reviewers had the following to say about Neto's features:
We were able to rapidly launch and scale our business using Neto.
Pros
It allows us to sell through our online store, ebay, phone orders and POS with simple inventory management capabilities.
Cons
Lack of available integrations with email marketing platforms for eCommerce.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
- Automated our business so we can reduce staff and overheads - Reduces admin time by 75% - ebay management, stock management, shipping labels etc.
Pros
Shipping process, stock control, eBay listings, RMAs, customer management, reporting - Integrates with other systems - Very powerful - You don't need to waste time and hours trying to code functionality from the ground up like we did with Magento, a lot of the functions are in built -
Cons
- Support used to be amazing, now it is still good, but not instant like it was before. Iguess that is what you get when a company gets bigger - This is not a con, but more advice for new people that look at Neto. This is a VERY powerful tool, and you need to train yourself and your staff to use it. When people say its not user friendly, it is because they have not spent the time learning it. A pilot does not get into a plane and start flying just like a surgeon does not start cutting people open. When you look at Neto, be prepared to invest 12 months in set up, training and really getting your hands dirty in the system, then it will revolutionise your business. It will allow you to do more with less staff, sell more and reduce your admin time. If you are just looking for a simple shopping cart, this is not for you.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Overpromised and under-delivered.
Pros
Many basic feature of warehouse management are not available despite being "Advanced Inventory"
Cons
Abysmal customer service - lack of communication, leaving things unfinished, appalling wait times for assistance.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
For example, you will get integration errors saying that a customer in Xero doesnt exist and therefore invoices wont transfer.
Cons
integration with Xero is terrible stock costing doesnt exist least intuitive system i have ever dealt with cant do simple things like delete SKU's that have never had any activity on them support is unhelpful stock management is half baked
Rating breakdown
Time used: 1-2 years
Frequency of use: Occasionally
All our sales channels are through the one system now and helps with ability to know stock levels and have best reportable information.
Pros
We have changed to do ALL sales via this - phone sale, shop sales, trade show sales & of course internet sales
Cons
There is no next button - i.e. if updating customer information or item information you can not click on "next" you have to go out and re-select - BIG MINUS but it and the inability to easily change invoice and POS receipts (like in a WYSIWYG format) is the only negative
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Customisations for Freight Quote shipping ; Customisations for Purchase Order template
Pros
-Easy to use -Customizations available for your desired Theme -Can be easily linked to third-party apps like eBay, Quickbooks, newsletters and chats -Flexible payment methods available -Easy customizations of invoices and email templates -Prompt support assistance
Cons
-Pricing packages (hoping this could go lower) -Removal of Chat support in the Dashboard
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
On top of that, they have a POS system which helps to streamline the offline side of your business with your online.
Pros
* Automation and time-saving features * The ease of selling through, multiple sales channels and marketplaces * powerful system that can handle large inventory and data feed suppliers easily
Cons
Not much to hate about this software, the custoemr service response can take a bit longer than usual in some cases but generally it's good.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
My next step will be to use their new Inventory module to manage all of my purchase orders and stock control.
Pros
The eBay integration saves on time and management. Their are numerous payment options to choose and the accounting integrations are seamless.
Cons
Can take some time to get your head around the platform. You will need to put in the effort to learn it.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Neto
Take the time to learn the basics. It's a large platform with lots of features and you can get easily distracted by trying to setup something you don't understand. Read their help docs and go to their webinars. Be prepared to put in the time, this won't be a quick get-rich-quick site.
First off, I absolutely love your software; the integration of sophisticated and multi-tiered functionality, all configurable, is a testimony to the overarching design philosophy, architecture and subsequent coding implementation.
Pros
Solid Vend customer and inventory integration.
Cons
Many (most) new customers will have had the same sort of questions/issues.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Neto
I recommend this platform.
I simply have the confidence that our website meets the needs of our customers and if there is anything we should incorporate to make the customer experience better the team at NETO will help us make those changes.
Pros
Being able to track sales, access a wide range of reports and incorporate marketing strategies through the software is crucial to the growth of our business.
Cons
I really can't express anything that I don't like about the software, as a novice in the IT space I find the software relatively user friendly and even if I am stuck on something the answers are just a phone call away... Brilliant service!
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
The eBay integration is one of the best I have come across.
Pros
Shipping integration with just about every Australian Shipper.
Cons
There is very little from a software point of view we don't like.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Data availability is great, via API or Export UI.
Cons
Scheduled Export process will not start even there is no process running. API is good but still missing some important data.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
There are workarounds to the most inconvenient aspects and still a lot to like about this software.
Pros
With third party modifications required to suit requirements.
Cons
Advanced inventory, while adequate, it misses a lot of important things.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
The neto website has enable us to easily despatch with our third party logistics providers making for a seemless despatch.
Cons
The problems we are having syncing with MYOB and we are getting frequent syncing errors we have to reset the server.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We were spending hours each day re-entering data from our multiple websites and sales channels and it was a nightmare keeping on top of inventory. Neto has changed all that.
Pros
Easy to use, seemless integration & data feeds across multiple websites and multiple sales channels.
Cons
Nothing comes to mind. On the odd occasion there has been something we haven't liked, it's been so minor that it doesn't matter
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
FRUSTRATING
Pros
Local, Australian Company with wide functions - potentially good!
Cons
NOT HAPPY with handling major integration problems caused by NETO Staff including Management when they have made a mistake costing us $thousands.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Business growth, year in, year out. Peace of mind that someone is behind the scenes keeping my storefront open for me with no worries.
Pros
The ability to automate processes and integrate with sales channels. Awesome SEO capabilities.
Cons
The lack of 3rd party integrations for other types of digital marketing.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
The system has so much potential for a growing business. The inventory side is really robust and the seo gets great results with very little effort.
Cons
Needs some android phone apps so I can maintain my store on the go and the ability to pick orders via mobile would be great but not as a monthly addon.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Frustrating.
Pros
Neto does operate at a very comfortable level for Ebay and online sales. However, that is where the positive points end.
Cons
A very lengthy and frustrating process containing unnecessary clicks to process a straight forward over the counter sale. Search function for parts is frustrating, as what shows up is not the closest match first.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
It updates stock levels for website & POS sales and integrates with Xero.
Cons
Sorting columns in products, columns I want to see keep changing and I have to reset. Wish I could edit qty on product page with out going into product.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Our wholesale/retail supply is one of the biggest industries in the country and the things we need don't appear to reach the people who could make really good changes.
Pros
It really helps us with sales agent and office orders.
Cons
Some really needed reports don't exist like "sales per item per salesperson."
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
However, it their recent move that has me looking elsewhere as they accessed my system and ran reports to look at my revenue without my permission and then jacked up my costs by over 35% percent.
Pros
Australian Business (in Australian $$) Ease of Use and Functions
Cons
Customer Support is horrible Recent changes to their pricing plan and the move to charging in US $$$
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The ability to address and have a one stop solution capable of growing with the needs of my business
Pros
Strongly backed up by third party developers and companies supplying alternative and complimentary modules to the existing core platform.
Cons
Nothing as the development and commitment from the company to grow and develop is evident. Care should be taken though to ensure the inclusive capabilities and modules are adequate and add a competitive edge rather then simply charge for everything as an add on.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
A stunning looking Website that was ease to design and implement, that features a functioning and safe shopping cart.
I was able to turn an idea into a reality by using a standard template that I could build myself. It has allowed me to build slowly, at my own pace, at a good value. If all goes to plan, all the functionality I foresee needed for the future will be available and custom needs are easily done. The biggest benefit beyond the software itself, is the people and their accessibility here in Australia. I asked the stupid questions because I need to if I want to move forward and they do not make me feel stupid, they seem to get it...
Pros
- The ease of integration with in-house and 3rd party add ons, like Xero & Sendle
Cons
Minor: - I'd like the ability to choose ascending or descending ordering as standard - I'd like the sort function (choosing priority / numbering) of products and pictures to be more intuitive
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
