Most popular features of all Retail & Consumer Services apps
25 reviewers had the following to say about Neto's features:
- Automated our business so we can reduce staff and overheads - Reduces admin time by 75% - ebay management, stock management, shipping labels etc.
Pros
- It is feature rich out of the box - Manages process not just giving you a shopping cart - ie.
Cons
When you look at Neto, be prepared to invest 12 months in set up, training and really getting your hands dirty in the system, then it will revolutionise your business.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We were able to rapidly launch and scale our business using Neto.
Pros
It allows us to sell through our online store, ebay, phone orders and POS with simple inventory management capabilities.
Cons
Lack of available integrations with email marketing platforms for eCommerce. No feature to do refunds.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
All our sales channels are through the one system now and helps with ability to know stock levels and have best reportable information.
Pros
We have changed to do ALL sales via this - phone sale, shop sales, trade show sales & of course internet sales
Cons
There is no next button - i.e. if updating customer information or item information you can not click on "next" you have to go out and re-select - BIG MINUS but it and the inability to easily change invoice and POS receipts (like in a WYSIWYG format) is the only negative
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
First off, I absolutely love your software; the integration of sophisticated and multi-tiered functionality, all configurable, is a testimony to the overarching design philosophy, architecture and subsequent coding implementation.
Pros
Solid Vend customer and inventory integration.
Cons
Many (most) new customers will have had the same sort of questions/issues.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Neto
I recommend this platform.
Particularly the integration with Xero.
Cons
integration with Xero is terrible stock costing doesnt exist least intuitive system i have ever dealt with cant do simple things like delete SKU's that have never had any activity on them support is unhelpful stock management is half baked
Rating breakdown
Time used: 1-2 years
Frequency of use: Other
I simply have the confidence that our website meets the needs of our customers and if there is anything we should incorporate to make the customer experience better the team at NETO will help us make those changes.
Pros
Being able to track sales, access a wide range of reports and incorporate marketing strategies through the software is crucial to the growth of our business.
Cons
I really can't express anything that I don't like about the software, as a novice in the IT space I find the software relatively user friendly and even if I am stuck on something the answers are just a phone call away... Brilliant service!
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Pros
At a low level can be simple to setup in terms of adding products and customising web design. the support documentation and staff are also a vital asset.
Cons
More time has to be spent designing the backend User interface. The current style struggles to display large amounts of data without it being confusing or hard to follow. ie multiple lines for customer data.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Pros
The system has so much potential for a growing business. The inventory side is really robust and the seo gets great results with very little effort.
Cons
Needs some android phone apps so I can maintain my store on the go and the ability to pick orders via mobile would be great but not as a monthly addon.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
With such a high level of integration, we rarely enter the same information twice.
Pros
Shipping integration with just about every Australian Shipper.
Cons
For example, we would like to run a report that shows us the search queries entered by our customers on our online store.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
My next step will be to use their new Inventory module to manage all of my purchase orders and stock control.
Pros
The eBay integration saves on time and management.
Cons
Can take some time to get your head around the platform.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Neto
Take the time to learn the basics. It's a large platform with lots of features and you can get easily distracted by trying to setup something you don't understand. Read their help docs and go to their webinars. Be prepared to put in the time, this won't be a quick get-rich-quick site.
I was with Neto for approx 7 months had nothing but issues with their automatic payment systems.
This is not a flaw, but rather, an excellent feature of their system.
Pros
It updates stock levels for website & POS sales and integrates with Xero.
Cons
Sorting columns in products, columns I want to see keep changing and I have to reset. Wish I could edit qty on product page with out going into product.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Business growth, year in, year out. Peace of mind that someone is behind the scenes keeping my storefront open for me with no worries.
Pros
We run two websites skinned differently and they integrate with our Saasu accounting software very well saving us a lot of admin time.
Cons
There are some inconsistencies in operation eg when exporting some sections like customers you can export a list that has been selected using filters but for products you can only export the entire list of products and then have to sort to get down to the products you want
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Easy and customizable.
Pros
Easy and customizability, search filters are the best.
Cons
I have not used Neto much to come up with things to improve.. I like what I use at the moment!!!!!!!!!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
It's easy to use, Australian focused and there is constant development.
Cons
I am currently beyond frustrated that the newsletter sign up doesn't work and our email database has remained stagnant for four months.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
More client growth, the easy of becoming a customer and approving them is due to the software.
Pros
The functionality of the platform works well, it's easy to update and maintain everything.
Cons
I wish there was more flexibility in regards to changing things for each customer i.e. since I'm a wholesaler, a product or service I may offer to one client may not be one I want to offer to another so it would be good if you can disable features for your client based on what you give them access to.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
I was able to turn an idea into a reality by using a standard template that I could build myself. It has allowed me to build slowly, at my own pace, at a good value. If all goes to plan, all the functionality I foresee needed for the future will be available and custom needs are easily done. The biggest benefit beyond the software itself, is the people and their accessibility here in Australia. I asked the stupid questions because I need to if I want to move forward and they do not make me feel stupid, they seem to get it...
Pros
- Quickly becoming a one-stop-shop, fully integrated systems, like they are used
Cons
Minor: - I'd like the ability to choose ascending or descending ordering as standard - I'd like the sort function (choosing priority / numbering) of products and pictures to be more intuitive. - Some more detail in the information box on fields to know what it is used for or a link to guide
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
I love that the POS and the e-commerce are all integrated in one place.
Cons
the POS is very intuitive (very easy to train new staff), but the Control Panel is not the most user friendly.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
It is easy to use for the customers on all platform and easy to add products to plus adding photos so people can see what the product that they are ordering will look like
Cons
there is no QTY on the products that are listed on website which need to be fixed as customers need to know how many there are incase they want X amount but they cant as it doesnt say say they may go else where instead
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Integrations with shipping companies were the best thing about Neto.
Cons
The Shop templates were CRAP, POS was terrible (Square is 100x better).
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Also the reporting and ease with which you can show which products are in stock or out of stock.
Cons
The problems we are having syncing with MYOB and we are getting frequent syncing errors we have to reset the server.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Ease of use, which will be substantially improved one the MYOB Live integration is actually finished and we no longer have to double-enter all transactions.
Cons
When singing up 18 months ago I made detailed inquiries in to the pending MYOB Live integration as this was a key component in the decision to go with Neto.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Me and my mum have found Neto so easy to use, it offers the best overall channel integration, Australian carriers and lots of included business tools available.
