Most popular features of all Retail & Consumer Services apps
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
20 reviewers had the following to say about Ordyx's features:
Pros
The quickness of transaction entry in a high volume environment and the backend management. Should not have to enter minimum number of words
Cons
Lack of feature request form with follow on status.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Thank you for your review! We appreciate your feedback! At Ordyx we are constantly working on improving our software to provide our customers with the best service.
System has major flaws in reporting and we acitvely seeking new POS system. In addition TERRIBLE customer service on all counts.
Pros
None.
Cons
Clunky interface, MAJOR reporting error, lack of customer service.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Thank you for your review. Your feedback is very important to us as we always want our customers to have a great experience when using our system. We are sorry to hear your experience was inconsistent with what our customers typically are accustomed to and we will take into consideration your feedback for improvement. At Ordyx we work under the idea that we will never be done writing software. Ordyx is constantly evolving as is evidenced by the fact that our software is upgraded every two months. The upgrades include creative suggestions from our customers as well as innovative ideas generated by our staff. If you feel there is functionality missing in Ordyx or if you have a suggestion for a cool new feature, send us an email to suggestions@ordyx.com or click the Suggestions link in the Ordyx back office which you will find towards the top of the screen in every page. Suggestions sent via that email or the link will go directly to our Development Team who will promptly evaluate your request.
It takes some time to learn all the ins and outs but when you have it it's can be very easy.
Pros
Prompt for tab! Mobil Alerts. Adjusting the timeout.
Cons
How the happy hours are done. Customers can not do their permissions on their own.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for your review! We appreciate your feedback! At Ordyx we are constantly working on improving our software to provide our customers with the best service.
It interfaces with out hotel software, that's about it.
Pros
Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.
Cons
* Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Meaning responsive to requests for more flexibility in reporting and in setting up discounts and comps.
Much improved over previous system, do recall what it was,
Pros
Cloud based with , for the most part, a reasonably good set of canned reports. The front of the house functionality is good.
Cons
Wholesale price increases are difficulty to accomplish. Customer service always points the finger at the internet provider first.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you for your review! We appreciate your feedback. At Ordyx we are constantly working on improving our software to provide our customers with the best service.
Overall, a good program for basic functions.
Pros
We use it as our POS and out timekeeping system.
Cons
FIrstly, it is not easy to learn without direct tuition from a trainer at ORDYX. The customer support system seems difficult to navigate and there is not very good immediate response from the team.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thank you for your review! We appreciate your feedback. At Ordyx we are constantly working on improving our software to provide our customers with the best service.
There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company.
Pros
The mobility of accessing the POS from anywhere.
Cons
I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
It is pretty flexible and not too hard to learn to use. Reporting is pretty good but could definitely be better.
Cons
Challenges getting the reporting information I need.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
It has some features outside a normal POS but I was never to see them actually work successfully.
Cons
You have no access to the system until after you go live.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Thank you for your review. Your feedback is very important to us and we always want our customers to have a great experience when using our system. We have noticed your experience has been due to miscommunication with a third party integration. One of Ordyx¿s many features is the ability to integrate with different companies in order to make this work there is a protocol that needs to be followed, as well as clear communication between all three parties. However, the software from the third company is designed to be mostly compatible with retail stores and not restaurants which made it challenging for them to integrate with a restaurant focused POS as the restaurant complexity of modifiers, sides, etc does not exist in retail.
If you feel there is functionality missing in Ordyx or if you have a suggestion for a new cool feature, send us an email to suggestions@ordyx.com or click on the Suggestions link in the Ordyx back office.
I like the fact that I can see everything on my POS in real time.
The biggest con has been working with the mobile devices.
Rating breakdown
"Con" was never our intent. If it came across this way we apologize. We have learned from this and other experiences that regarding mobile devices we need to make sure that the strength and weaknesses are clearly understood. We appreciate the feedback and will start implementing procedures for corrections immediately.
- No Voice-of-Customer input.
Absolute garbage pos system. Old GUI with no control on button layout.
Pros
It doesn't crash your computer.
Cons
Everything else.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Ordyx
Buy something else
Thank you for your review. Your feedback is very important to us and we always want our customers to have a great experience when using our system. We have noticed your experience has been due to using a terminal that is not integrated with Ordyx. At Ordyx we work under the idea that we will never be done writing software. Ordyx is constantly evolving as is evidenced by the fact that Ordyx is automatically upgraded every 2 months. The upgrades are made up of innovative suggestions from our customers as well as creative ideas generated by our staff. If you feel there is functionality missing in Ordyx or if you have a suggestion for a new cool feature, send us an email to suggestions@ordyx.com or click on the Suggestions link in the Ordyx back office which you will find towards the top of the screen in every page. Suggestions sent via that email or the link will go directly to our Development Team who will promptly evaluate your request.
It's wasn't the worst but it wasn't the best ill choose another software
Pros
The pros about the software is keep all you sales in one place it a great way to stay on top of you sales
Cons
The cons is the price of software after free trail is a little to high for me
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
We are using Ordyx for more than a year and it's our third system since we open 8 years ago.
iOS updates - that cause the software to fail - are crippling and become unacceptable when our customers can no longer process their transactions.
Rating breakdown
We appreciate the feedback. As we evolve and coming to make improvement to the iOS we have to make sure that we understand the strength and weaknesses of the device. We appreciate the feedback and will start implementing procedures for corrections immediately.
it runs my business adequately
Pros
its fairly easy to make changes in the back office.
Cons
Hate that it wont let me put a zero "0" in for a tip and it removes it from the no tip count. Some people tip cash, so why wont it accept "0" as a value and not count against us when closing.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
None
Pros
Some features are nice, like merging and splitting checks. The complimentary features are very customizable. I like that some menu items can have prompts and modifiers but they don't all have to.
Cons
There are a lot of bugs. Whenever a check is split drinks are resent to the server screen which causes incredible amounts of waste.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Tablet function, menu customization, fast response for cloud based service. Easy to train someone new to system
Cons
Individual preparations can not be colored red on the kitchen ticket. We need to cherry pick individual preparations if we need it to print in red. Example: temperature
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
