PawnMaster Reviews - Pros & Cons, Ratings & more

Ricochet

RetailEdge

NetSuite

PawnMaster Classic by Bravo Store Systems is the optimal selection for pawnshops in search of an on-premise point of sale solution.

PawnMaster

Linux

Windows

Great Pawn software that has all the functionality needed for running a successful Pawn Business. Great team and support to work with and is always very responsive and supportive.

President JRGG&Pi

Ease of use and PMs outstanding customer service. PM is always ready and able to help us with any questions we may have.

manager/owner

A big advantage is you can pick and choose what best fits your store operation when setting up your software and always contact Pawnmaster if change is necessary in the future.

Find another provider; they are horrible at service. There is no training provided, and they cost 3x more than anyone else.

There are options included in this software that are so much more advanced than TOPS and other software I have used in the past. Integration with text messaging and eBay posting is very useful.

owner

Everyone from sales to technical support all the way up to the Owner himself are nothing short of amazing. I can not stress enough how much we appreciate the way these folks do business.

Manager

This is not the only time we have had trouble with their customer service.

This happened before, I gave up and called after 2 days of waiting. I hate it when they give me the run around from tech to tech.

President/Owner/Operator/LOANBITCH

Increased productivity and employee efficiency, customer retention, continued business revenue and growth, peace of mind being able to access customer support.

One time, I had 4 people working on a problem and the final outcome was an "ANOMALY", no one knew what happened. Callbacks are 50/50, many times I had to call them back and see what was going on.

Operations Manager

Great over all,  helps organize inventory, and money.

Store Manager

The ease of use and the ease of being able to make a new person run with it pretty much right from the get go.

We have been running Pawnmaster for 4 years now and have to say we LOVE it

The bets Pawn Shop Software in the USA

Increased productivity and employee efficiency, customer retention, continued business revenue and growth, peace of mind being able to access customer support.  Going home an hour earlier at night because I'm not stuck doing paperwork that the system now keeps me compliant on.   BTW this survey doesn't list my Industry.  I am a PawnBroker so I'm not just Retail, I'm not just a Lending or Financial Institution, I'm not just Firearms or Jewelry, I'm not just.... I have the biggest #goldenballs and my industry sports three of them because our history is rich and listed in scrolls before Christ.  My class, My Industry, is Pawn Broker. 

Best decision I ever made for my #goldenballs!  Don't waste $ trying to polish any other old system.

Jeni-Lei -- Thank you for the wonderful review. I've loved getting to know you through the course of your onboarding. You never fail to make me laugh so don't be a stranger! I hope you can make that trip down to see your BFF soon and of course, fit us in here at Data Age too. :)

all I wanted was a free Godex jewelry label printer as compensation for 6 months of trouble and financial loss. I felt I was done wrong by being pushed around, the printer would have made me feel appreciated as a new customer. Everyone, keep a eye out for my youtube video about all my system's problems.

not user friendly

Without PawnMaster we would not have survived the past 25 years. The ease of use of  the reports available are unbelievable. With just a couple keystrokes, I can access anything needed. I would recommend PawnMaster to any Pawnshop new or old. Tech support is stellar with friendly techs to help and solve any issue quickly. With the ease of using PawnMaster  your business will strive.

Pawn Master 

I trust Pawnmaster. I do not understand how some stores function in this day and age with not using software. As long as we have our store we are staying with Pawnmaster

Great software

Will not do business with any other software company . Best ones for our needs in a nut shell!

Can not say enough great things!!

PawnMaster/Data Age

I would recommend this software to any Pawn business who is looking for a software product that will make you successful by supplying the software functionally you need to make your store process sales, Layaways, Pawns/Loans, Inventory efficiently.  

PawnMaster Pawn Software

We have been using Pawnaster for 2.5 years now and could not be where we are today without it!

Thank you for the wonderful review, Roger! We are so thankful for our savvy customers like you. If you ever get stuck on something, our team is always here for you!

PawnMaster has streamlined the way we run our store.  From inventory to balancing the books this program does it all.   Major time saver to say the least.

PAWNMASTER 

I have using pawn master sobe the early 90s, the customer support is top notch and it's easy to learn/teach.  It provides excellent inventory control as well as keeping track of pawns.  Adjustable rate tables and access to forms. The reports allow you a comprehensive view of what's working and what's not.  I can't imagine  using anything else.

Must have for any pawn shop

I paid for a product that I never got! And worsed is they never refunded me either

First, we apologize you felt you did not receive the products and services you expected, as PawnMaster prides ourselves on providing exceptional customer experiences in 50 United States and 30 countries. After doing some research into your account, it appears our development team spent time with you to ensure your software was set up to meet regulations in South Africa. Based on our documentation, they were still waiting on some information from you to complete your setup. We would love to continue to work with you, should you like to do so in the future. Our team would be happy to revisit your account and do their best to pick up where it was left off. 


Top notch customer service!  Always available immediately to help! 

Thanks, Nancy for your kind words! We love having A Pawn USA as a customer. Can't wait for our next visit!

Great service and highly capable software!

See previous comments.  Better overall understanding of our business. 

Overall good experience.  From Len to the rest of the team, response is great. 

Thank you for the review, Shawn! We look forward to many years of success together. 

Reporting in on the Reports!

Overall would definitely recommend to anyone in need of this kind of software.

PawnMaster Reviews (2025)

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19 reviews