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Perfect Fit vs ProProfs Help Desk Comparison

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Overview

Perfect Fit is a business management solution for apparel manufacturers, importers, and sellers. The cross-platform solution...

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

150

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

4

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.9

5

4

3

2

1

7

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features20
  • API
  • Access Controls/Permissions
  • Accounting
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • Cataloging/Categorization
  • Chat/Messaging
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Materials Management
  • Mobile Access
  • Multi-Channel Communication
  • Order Management
  • Order Processing
  • Price / Margin Management
  • Production Management
  • Production Tracking
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Social Media Integration
  • Stock Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Warehouse Management
  • Total features32
  • API
  • Access Controls/Permissions
  • Accounting
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • Billing & Invoicing
  • Cataloging/Categorization
  • Chat/Messaging
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Materials Management
  • Mobile Access
  • Multi-Channel Communication
  • Order Management
  • Order Processing
  • Price / Margin Management
  • Production Management
  • Production Tracking
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Social Media Integration
  • Stock Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Warehouse Management

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations1
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier