Plate IQ Reviews

I love how easy it is to upload and export invoices. The accuracy rate is very high and it makes the AP Process for us so easy and also saves us so much time.

I don't think there is a whole lot that PIQ is missing, the only thing I would recommend would be cleaning up the dashboard and maybe making it a little fresher

The best part of PlateIQ is having centralized access to all our company's invoices. A close second is having online approval capabilities.

I feel like some of the reporting is a little lacking. I would love to be able to easily pull a GL account and see what all was spent in there but I don't believe that can be done very easily.

Nothing... we didn't get enough training and guidance

They do not have good customer service - not responsive

Plate IQ has many features that help accountants be more efficient and produce accurate financial reports. The invoice processing is a huge benefit, especially if your company has hundreds of invoices coming in every month. Plate IQ scans those invoices, codes them for you and has them ready for you to schedule payment. Easy! Vendors can even send their invoices directly to Plate IQ for processing...

Read more

We started with Plate IQ before much of the automation was implemented. Remembering to go in and export invoices and payments to the accounting software was tedious. I am pleased to see that much of this is now automated - if only the Spend Management credit cards could be automated too!

When the invoice matches the data entered

When there is no data and invoice is legible

It's awesome and has great OCR accuracy. The technology is goo, but there continues to be room for improvement.

No partner program or support. The Company is very decentralized and communication is aweful.

Makes it easy to approve multiple invoices in a short period of time.

Invoice reading software makes multiple errors forcing you to reassign products on a daily basis. Even products that have been purchased on multiple occaisions.

Individual items change prices view is ideal for catching any possible hit to our revenue

The bill pay feature is still too slow and it takes a lot of time to get to the vendor.

ease of use. And the ability to upload photos on the fly.

Please add the ability to upload photos from iPhone as an option Please add the ability to crop photos.

Product is easy to use. And functions to help process invoices efficiently.

Wish there was a more developed way to sort product pricing and type of goods. It would be great if there was an inventory function developed into the software. It is hard to export items and pricing and transfer it to our monthly inventory sheets.

I believe this was mentioned in the previous areas.

The only one I did not mention was the billing structure. Since there is no break in price for any level of monthly invoices, the overage penalty is tacked on, when they could clearly charge the same fee for each processed invoice and be done with it but with seasonality, the company takes advantage of the fact invoices will not be used in some months and overages occur in others. It is very difficult to find the balance... I would have preferred this closer to a copier lease agreement, where the overages are billed quarterly or yearly.

THe importing of the invoice and the ability to see an actually copy of it as you do the approving.

We had some monor issues with exporting some records. After a call to customer service, the problem was resolved.

That Plate IQ platform is able to handle multiple store locations as well as export to both QuickBooks and Chef Tec desktop software. The platform is also able to allow you to choose to map invoices using either items or directly to GL accounts as you wish.

Plate IQ has some powerful features, but numerous basic design elements prevent those features from truly being useful. They boast of a powerful OCR system, but the truth is that the system only looks at data on an invoice until it has identified something from a previously created list of items that matches close enough. Their reps have referred to this as the "essence of the item" to me. The basic...

Read more

Ease of use. Beautiful interface. Great customer service

Want more data! Please create more tools like hot list and spend analyze

we like that it is easy to find items on invoices so we do not have to go find the invoice in a file cabinet and our Chefs have access now even though they are not in the accounting dept We love the reports, being able to see price increases in an easy accessible location in the program

it did take a long time to get all our items in correct categories

I liked how user-friendly it was to search for the things I was looking for. Invoices/receipts things like that that I have multiples of. It shows you line by line each invoice or receipt, etc... Searching has great search features to narrow it down for you too.

What I liked least about this software was that sometimes there were just too many options to go through.

I like that it reads invoices and puts them in accounts. I like the integrations with Intaact and Cogs-well. It has made accounting easier in general. It is when there are mistakes that it becomes an issue because of the reliance on history.

Manually changing every invoice because the software doesn't recognize the "picture logo" and assigns the wrong vendor or that an item is recognized wrongly and has to be manually changed on every invoice in spite of changing past invoices and item list.

Convenience and cloud based; integrated to accounting and inventory system, ACH, checks in system and vendor rebates

Weak support, no PO system, vendor management is weak, approval policies are cumbersome,

Auto upload of invoices. Centralized location for all invoices. Links to ERP.

Reporting is bad. It is slow and can't handle too much information. Search features are okay. Not as user friendly. Requires a lot of oversight.

item prices update and automation to our accounting system

They are still working on POS integrations

Runs real-time updates and automates wonderfully with accounting systems (Xero, QBO).

Point of sale integrations are limited.

User friendly, everyone has very little trouble using the system. Nice to be able to spend more time out of the office

Does not intigrate with Aloha. We use Aloha in our FOH and would be nice to be intigrated.

Efficiency for a company in many locations.

It took a while to get all the approvals set up because we have 65 locations.

Scanning invoices as opposed to entering each item individually is dreamy

No cons, at all. I love everything about it. The con is, there is no con

My favorite feature is that you literally upload a document and then you are done. There is no extra information you have to fill out about the invoice that you're scanning. With other softwares you still have to fill out a bunch of information like itemizing each thing.

My least favorite part is how long it takes to officially upload onto the site. It takes about 15 minutes to receive a confirmation email that the invoice was uploaded. I'm not really sure what is taking so long, or why. But this is not a huge deal.