Overall, it is a decent budget POS with a lot of high end functions. I did like the report functions, the weather reporting and incident reporting and inventory functions.
At this stage, it is a little dated. The cloud was never connected and always had to be manually started, which defeats the purpose of having a cloud back-up. There were many parts, like modifiers, that were really clunky and made operating difficult. I hated how you couldn't name reports that were emailed, and everything came across with the date and time you emailed them. You would have to write down what reports you were running so you could remember when you got in to email to see them. I would have been nice if you could name them, or if they were named the report that you were running. I didn't like the limited amount of modifiers and the limited about of characters you could write to the kitchen. But I mostly hated that the cloud never worked, leaving me feeling vulnerable to computer failures and loss of data. I also didn't like having the wait staff modify the tips, its so much nicer when the system adds it in, it leaves less room for errors.
Response from PointOS
Thank you for your valued feedback.
With the newest version of PointOS the cloud is connected via a customizable service and there are no extra steps from the customer side needed once setup and initially synced.
All exported reports can be renamed and saved to file, you can gladly call our support team to assist.
Additionally PointOS has a number of enhancements for Internal Reports, Automated Reports, and Cloud Reports that do not require remote access to restart the cloud connection, with the added ability to see historical data via the portal even when the system is offline or without an internet connection to sync with.