PointOS Reviews

Pros
So easy and understanding. Great valley with the money your spending. I’m so glad i end up with this awesome system

Cons
Sometimes it blocks and i need to restart the pc

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the set up of the software. I have three stations in my bar and they are all linked so you can add items to a tab from any station. The system is easy to use, based on my experience and that of my staff. Several of my staff report that PointOS is much easier to use than other software they’ve used at other bars. The item menu can be easily customized and alphabetized. I like that you can add recipes so if someone isn’t sure exactly what’s in a drink they can click on the recipe and see it at the station. It calculates cost per ounce when you add items to the inventory so figuring prices is easy. The sales reports are quick and easy so it’s simple to pull reports to figure tax each month. There are also employee reports and each employee clocks in so hours are very easy to figure as are tips collected.

Cons
It would be nice if there were more item tabs. We sell a high volume of alcohol and mixed drinks and we don’t have room to put all of it on its own tab. Another thing that would be nice, but really not a big deal, is if there were more icons to make the item tabs easier to find. There are some icons, for instance the more popular beers have an icon so it’s easy to recognize. For items with no icon, you have to type it in. You can highlight the items by color which is helpful. It is cumbersome to add everything in but I suppose every system is that way.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Overall, it is a decent budget POS with a lot of high end functions. I did like the report functions, the weather reporting and incident reporting and inventory functions.

Cons
At this stage, it is a little dated. The cloud was never connected and always had to be manually started, which defeats the purpose of having a cloud back-up. There were many parts, like modifiers, that were really clunky and made operating difficult. I hated how you couldn't name reports that were emailed, and everything came across with the date and time you emailed them. You would have to write down what reports you were running so you could remember when you got in to email to see them. I would have been nice if you could name them, or if they were named the report that you were running. I didn't like the limited amount of modifiers and the limited about of characters you could write to the kitchen. But I mostly hated that the cloud never worked, leaving me feeling vulnerable to computer failures and loss of data. I also didn't like having the wait staff modify the tips, its so much nicer when the system adds it in, it leaves less room for errors.

Rating breakdown

Likelihood to recommend: 5/10

Pros
I like the fact in a tablet world, that I could install the software on a Windows PC. You actually own the software and the service contract is reasonably priced compared to others. By switching to PointOS, the processor they required for direct integration has been great and has saved us a bundle.

Cons
While it's nice to own the software and run it on a Windows box but Windows 7 is getting harder and harder to find. While the software worked flawlessly for the first year it has become sluggish and there have been numerous remote reporting outages as of late. They have been promising a brand new version for over two years and they finally have picked a launch date. The software looks dated and you have to run the system at a very low resolution to function properly. Lastly, automatically added charges or discounts are a percentage. If you want a happy hour price you have to set a happy hour price for every item.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Working with the company initially, assistance with installation. Completely simple without extra fluff. Inexpensive. The credit card processing company is top shelf; helpful and pleasant to work with.

Cons
The Cloud is not reliable. Extra steps, like running a credit card, pop up with every order entry. Having to name every tab if it's not cashed out right away. The reports do not translate well to quickbooks for our accountant. If you hide or delete a menu item, it gets "ungrouped" which makes it impossible to get accurate reports by category. For example, we change Draft beers several times a week. We "hide" or delete those buttons because the page would be full several times over. When we run a report, we get a total for beer, and also for each "ungrouped' item, by name. We have to figure them out and add them back in to the total. I think that reports by hour are set up strangely. We open at 11 am, so if I want to add up shifts, I start there and add up until 3, then 3 -8, then 8 to 11 and have to go back to the top for the rest of the day until 3 am. I don't know how to tweak this or if it can be tweaked. We've had so many support calls, we all dread them. I'm sure there are more examples.

Rating breakdown

Likelihood to recommend: 5/10

Pros
I like how easy to use it and it's customization is not bad

Cons
customer support is horrible. when I signed in for this software . one of the main thing I loved was the 24/7 tech support. of course what is a software without a support service. the first year the support was amazing. when we Renaud the support plan every thing went down . you call support they don't help any more. they cant or don't know. last time I had to wait 2 weeks for the customer support level 3 or what ever to call back and fix the problem. my issue is a POS without a strong support is nothing . so what we did . we ended up not renewing our service. we need to add more station but the question is it worth it without a good c support. now are in the market for a system because we can't work with a pos that have basically very poor support PS we have 2 business that us pointos

Rating breakdown

Likelihood to recommend: 3/10

Pros
easiness to add the food items for the restaurant and set up categories as needed

Cons
reporting. Their reports are not good, need improving. Plus have to do manually since unless you pay for cloud service you cannot access reports remotely

Rating breakdown

Likelihood to recommend: 5/10

Pros
Loaded with features. POS, Scheduling, Membership, Email intigration, delivery, payouts, calendar, more.

Cons
Poorly documented in some areas. Getting information to implement product functions if you can't figure it out in the manuals will require an additional support contract. In short, after the purchase you are on your own unless you pay them s lot more money.

Rating breakdown

Likelihood to recommend: 0/10

Pros
It is easy to use. The set up isn’t complicated. The daily use is fairly easy even for those with limited computer knowledge.

Cons
The system does not work well for a business that utilizes charge accounts for customers. When those customers pay, there is no opportunity to add a tip when using a credit card. “Creative” bookwork has to be used to accommodate these tips. Which is something we do not want to do.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Affordability... but you also get what you pay for

Cons
Customer support... They expect you to be on their level of knowledge

Rating breakdown

Likelihood to recommend: 3/10

Pros
It's easy for employees to use, once you get that everything is ounce based it's pretty easy to program from the back end. Support is friendly and always answers and will move you up the food chain if you have a unique issue.

Cons
It has bugs and issues. I also can not see what items are tied to inventory items so if you make a mistake programing and building the data base good luck ever finding it. The reporting is minimal but better than what I had.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Software is easy to use and technical support is always friendly and available 24/7.

Cons
Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise.

Rating breakdown

Likelihood to recommend: 3/10

Pros
The only possible pro to this software was that you can download it online and there is not a long delay for setup.

Cons
Implementation of the PointOS Profesional software along with their hardware bundles was an unmitigated disaster. The software is riddled with glitches, anomalies, malfunctions and bugs. I spent hours and hours and hours on line with tech support fixing problems within the first 2 weeks. After an agonizing opening week with thousands of dollars lost in comped food and upset customers I called in an IT expert to find and fix the problem. Ultimately, the hardware I received had a defective network adapter that caused the software to malfunction. PointOS abdicated all responsibility for their defective hardware and dragged me along from 8/9/17 to today without ever offering a resolution. If you are looking for a nightmare software/hardware backed by a company that fundamentally fails to be not only proactive but even reactive to a customer's crisis than look no further. I purchased PointOS Professional for the lower price tag and quicker turn-around time and it was the worst mistake I have ever made. You will PAY MORE for PointOS Profesional than their competitors once you figure in the losses, stain to your business reputation and sheer aggravation you will endure with this company. Best case scenario (everyone works right-which I guarantee won't happen) the software lacks countless basic features. As a small business owner, I urge you to steer clear and wish you only the best of luck if you've made the mistake of purchasing the software before reading this review.

Rating breakdown

Likelihood to recommend: 0/10

Pros
Customer service during the day is very helpful. Multiple pricing options are useful.

Cons
Night time customer service are not as knowledgeable, but are still very nice. The initial set up was very time consuming. They do hardly any of it for you. Little to no training. Just "play with it and call me with questions." I called constantly and had to redo things multiple times because no one had explained all the features. (Little boxes to check and what not). It's has a fairly slow reaction time. Reports are confusing and need a lot more work. Modifier report doesnt even show any prices of those listed modifiers. Inventory reports do not give you any kind of comparison. I have to go thru each menu item and calculate how much I am missing individually between what I had, what I sold and now what I actually have left. My receipt printer was printing an extra 6 inches of paper for 6 weeks. During that time I requested help to fix the settings over 15 times. Finally, it is now printing normally. (This particular printer is very paper wasteful even at the smallest parameters. If I were to add a logo a one item purchase it would print a 10 inch long receipt! I said forget the logo, and settled for a 7.25 inch receipt. The open tabs are not well organized and make searching for a current customer time consuming. My staff are all disappointed in our purchase.

Rating breakdown

Likelihood to recommend: 3/10

Pros
Price and features. It really is a great system for the price. Aside from a few of the glitches, it's well worth the money. I'm very happy with my purchase. However, if you are not tech savvy, be cautious buying. Customer support and technical support is useless. I set it up myself from day 1, so I was able to make sure everything was programmed properly.

Cons
There's still a lot of glitches in the system and customer support is some of the worst I've ever experienced. Technical help also is awful. They couldn't help me anytime I called in to tell them about some of the glitches I've noticed in their system. In fact, the one time I called in, the lady actually said, "wow, you know more than us about this".

Rating breakdown

Likelihood to recommend: 10/10

Pros
PointOS is a great low-cost option in the expensive world of POS. We have used PointOS since we opened 4 years ago and they continue to add and improve features based on customer feedback. They have outstanding customer support!

Cons
Lack of online ordering capability and tablet orders.

Rating breakdown

Likelihood to recommend: 8/10

Pros
One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.

Cons
Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of learning the system is great for new employees. Simple yet effective.

Cons
I wish the inventory was a bit more precise and user friendly.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The only software that does what I need.

Cons
Some reports can’t be run for more that a meek at a time. But that’s being worked on in PointOS XE

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use like adding new menus or easy setups, etc.

Cons
A lot of bugs. Not completed program yet. 1. Easy to mistake to hit cash payment button while printing customer receipt. This is most common mistake from every servers. 2. Some discount item (like wine special) prices are not reflected in the breakdown but total is correct (screen viewing is correct but printing is different from screen view). Not a professional POS yet! 3. Monitor size and PointOS screen mismatched. Too small screen!

Rating breakdown

Likelihood to recommend: 2/10

Pros
They started off great when the software was just purchased, however, their customer service sucks

Cons
Their product support is horrible, they never answer or reply to any requests from their customers

Rating breakdown

Likelihood to recommend: 0/10

Pros
Easy to use, easy to program, can copy menu items key features into a new product Employees learn it quickly

Cons
Limited amount of Pricing levels for a single product. (Only Good Customer, Special, Regular or Employee) As an example, you can't have "Bud Light" at regular , lower on Tuesday and a different another day... you can only have one pre-set price drop per week.

Rating breakdown

Pros
Pizza builder makes it easy for for our staff to create custom pizzas. The system is easy to learn from set the set up to daily use.

Cons
The only issue we had was with the printer when we initially installed the product. Resolved with a replacement.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Locally based hardware installed and installed with reliable LAN with added in the cloud back up and iPad connectivity makes this a winner!

Cons
You have to use either Vantiv or Cayan processors but they both do a great job so that's not a problem for me

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very fast. Feature packed. Excellent customer service.

Cons
Credit card provider. No choice but theirs. Windows based, very cumbersome. Heavy footprint.

Rating breakdown

Likelihood to recommend: 6/10