I'm the IT Manager for a 350+ room hotel with a fulls service Spa, Salon & Fitness Center. We've been using Prosolutions Spa retail, booking & membership software for approximately 8 years now, first in it's original Prosalon iteration and now in the latest Transcend version.
Over the years we've looked at several other pieces of spa software, and while most of the properties in our brand have switched to competitors software, we've been lucky enough to hold out and continue using the Prosolutions software. Functionality is full featured and easy for spa desk agents to begin using without any prior experience....I do have some problems with missing functionality related to dual databases on the same client computers (hence the 4 out of 5 stars for "Features & Functionality" & "Overall Quality"), but this is a unique issue that is not likely to occur for most companies using the software. Additionally their recurring membership billing software has been developed and then revised & adjusted over the past few years, to the point that it's now very stable & easy for our Spa Manager to bill our 300+ Spa members every month.
Overall it's well featured, and most importantly they've really stepped up the credit card processing by partnering with Mercury and enabling EMV debit/credit card processing fairly quickly, so customer can utilize chipped cards with a handheld pin pad. Additionally, they've increased the methods by which you can reach their support department. You can now get a hold of them via telephone, email or internet chat. The internet chat feature is especially useful, as they are quick to respond to a new chat session. I still don't appreciate the early closing of support on Fridays, but I'm sure they have their reasons for this.
Overall the current version of the Transcend software is in my opinion, the most stable and feature packed software that Prosolutions has offered, and I'm going to continue using it in my Spa, Salon, & Fitness Center!
Value for money
Ease of use
Likelihood to recommend: 8/10