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Functionality
3.9
/5
171
Total features
71
6 categories
Quickbooks Point of Sale features
Common features of Inventory Management software
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Real Estate, 11-50 employees
Used daily for 2+ years
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We have used this product since the beginning and find it easy to use and integrating it into our books makes life simple.
Sometimes was a challenge to learn, but an overall great product.
Thanks for the taking the time to review. While I'm confident you're a pro by now, I know just where you can go should you have questions down the road. Since we realize learning any new software can be a challenge, we've created a ton of resources, like our Community (https://intuit.me/2rJQ95o) to help ease the learning curve. This multi-function space is an awesome 24/7 outlet where you can chat with QuickBooks reps or explore hundreds of troubleshooting/how-to tutorials. Check it out anytime, and have a good one! Grant, The QuickBooks Team
Brian B.
Used daily for 2+ years
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This software can handle TONS of inventory. We have used the software for over 12 years, and now have over 15000 unique items. Each one is able to track purchasing history, selling history, even details down to the name of the customer who bought this item in march of 2005, what he paid, and what else he bought on the same ticket! We use it a lot for warranty issues, as we're able to see if someone truly bought an item from us, or if they bought it online, and are just trying to get us to fix it for free. Super useful!
Once you start, you cant stop... Well, that's probably true of any POS system. You end up with too much data to lose, so I couldn't change now even if I wanted to, not that I do. The real problem with being stuck is that you have to pay up for it. Every year, they stop supporting the version from 3 years back. I.e., in 2018 they stop supporting the 2015 version, in '19 they will stop suporting '16,...
Paige F.
Fine Art, 1-10 employees
Used daily for 6-12 months
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I used Quick-books for about a year and while it was an easy system to use on the PC, I found my business needs were better met by moving to a POS system that was mobile friendly. Quick-books has a very easy to use the system--items are tracked with a generated barcode and the system lists when the item was brought in when it was purchased last, and by whom it was purchased. I appreciated the compatibility...
Very easy to use. It generates bar codes to corresponding with individual or grouped items and then displays the price, merchandiser, and all vital information in the same place for me to find. I liked to be able to track when, where, and by whom an item was brought in and then sold.
Quick-Books was prone to glitches and to dumping, data on inventory entered. I lost over 2,000 records on new merchandise brought in for our annual holiday sale. Overnight there was no record I had ever entered, sold, or updated anything over a two-week period, the most pivotal two-week period of our year. Luckily my accountant and I had already paid the artists for their sold works, but it took hours...
Janeen K.
Religious Institutions, 1-10 employees
Used daily for 1-2 years
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Very basic and easy to use for small companies. Not good for large or high volume stores.
Very easy to use, easy to train new people. Easy for people who are not experienced on cash registers or computers.
Not easy to keep track of sales by item. Not easy to look up items. Not easy to research prices by item.
Hello, Janeen. Empowering you with the tools you need to get the job done quickly and easily is our top priority. It's great to hear this has been achieved for you! We recommend browsing the Community for tips and tricks on tracking sales and searching for items and prices. Here, you'll find a library of articles and advice from fellow users and QuickBooks Team members: https://community.intuit.com/ Thanks for stopping by to leave a review. Morgan, The QuickBooks Team
Nate F.
Retail, 51-200 employees
Used daily for 2+ years
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This is a great way to go from no point of sale to a solid tool that will serve the small shop. There is very little in the way of customization, or integration that can be done with this product, don't expect to use it with other software easily.
Reporting features are excellent At-register experience is good Integration with Quickbooks is seamless
Integration with outside software such as e-commerce is poor Gift card options are unnecessarily limited, frustrating, and expensive Customer support leaves a lot to be desired
Brian B.
Retail, 1-10 employees
Used daily for 6-12 months
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POS = Peace Of... Sales Killer. Customer service very poor. A lot of "We will get back to you". Bug fixes come too little too late.
Reporting had tons of data. Not just sales totals. You have popular times. Stock value, amount sold, cost of goods, profits. How well each vendor is doing. Top selling Vendors, Items, Departments. Number and graphs. Design and save a report and pull it up again. Set when to date the report. Like you want for info for the last day, last 6 days, maybe 50 days. You can complete control your reports. The register scanned items in quickly. Showed details like amount on hand. Short Description. Clearly see sale % if item is on sale. A bit hard but you can set up % off. Buy one get one % off.
CRASHING! Random stop working. Forcing you to close the app or turn off your whole system to reset. Too many buttons for the average cashier to work with. No tracking gift certificates though you CAN put in ID numbers you could tell the register the gift certificate is $100 even if it was only $10 and it would completely accept it. AND THEY RETURNED $85 AND VOIDED A SALE. So we rung up $85 in a sale....
Don H.
Food & Beverages, 1-10 employees
Used daily for 2+ years
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Inventory management and sales transaction and history. Nice customer reward program based on sales.
Good inventory managment tied to sales. Easy to use and train. Nice variety of sales reports and profitablity.
Inability to process another transaction while waiting for a customer to provide tip info eg must complete sale including tip amount before doing anything else (taking an order, printing another receipt for tip inclusion). Cannot process transaction if the internet is down.
Kunle A.
Retail, 1-10 employees
Used daily for 2+ years
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I have been able to overcome every possible problem, from the way I see it every problem about QuickBooks has a solution.
Well as a professional and software developer, I have experienced many POS applications in my career but Quickbooks seems to be the best and easiest solution for me. I have recommended to my clients, they use it and personally I support them in case of any issue what so ever. I can boldly say for the last 7 years, quickbooks still stands out.
No cons were added to this review
Lisa B.
Retail, 1-10 employees
Used daily for 2+ years
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We are currently running Quckbooks 2008 and I do not know if newer versions of Quickbooks have improved some of the current issues
Sort of intuitive to USE for the cashier. If set up correctly much can autofill at the time of sale.
Can be difficult to manage in regard to mapping for uploading of information to Quickbooks financial. Some reporting can be difficult and not customizable as much I would be beneficial. We tend to export and then manipulate the data in an office document.
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Construction, 11-50 employees
Used daily for 2+ years
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Quickbooks POS is very user friendly - it is not a complicated point of sale software that requires much thought. Easy to train a new retail sales associate on, which is great.
There can be occasional glitches we can be problematic when running credit cards or taking payments.
Lisa M.
Retail, 1-10 employees
Used daily for 2+ years
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I am so disappointed. I have logged 50 hours on the phone with customer service since August 2020. The engineers obviously released the new updated system too soon and my business suffers because of it. I also found that the pin pad freezes and then reverses your sale even though you think it went thru. awful!!
I love that it is easy to use and has good reporting ability. Links well with QB Bookkeeping
I was told to upgrade from QB 12.0 to 19.0.. I have had nothing but problems. The first day we set it up there was an error and there continues to be same error message even though i have spent numerous hours on phone with customer service. I am on my 3rd pin pad and had the system uninstalled and re-installed twice. They want to do it again but I refused as they just keep trying different things instead of really figuring out what the problem is. Today I tried to process a $400 sale on applepay and was told that they have an issue with this type of payment (even though this new pin pad was supposed to take Apple pay) They never let you know of issues. You just have to experience them and then call in.
John T.
Hospitality, 11-50 employees
Used daily for 2+ years
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I used to do my inventory every Sunday evening. It would take me 5 to 7 hours a week. Now its done in minutes with QBPOS. We use Individual Point of Sale out of PA to purchase, and maintain our POS systems.
This software has given me abilities that other camping resorts envy. Every time I tell other campground owners how QB POS can trend, suggest orders, track inventory, and that it has endless reports that integrates right into Quick books, they are floored.
We really dont have any dislikes with the software. It performs well and runs reliably. We are on our second generation of hardware, and the software is stable and fast.
Sharni V.
Retail,
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Ease of use. It was simple to teach employees how to use the register side of it. It synchronized easily to quickbooks financial once everything was mapped.
I could not upgrade past windows 7 on the machines that ran this product. It required I have a machine set up as a server. It cost me pretty much the full price of the product to add another register, or back end user. In order to update the product you had to buy it outright again. There was next to no updating of the product. I bought version 10 back in January of 2011 and until I stopped using...
Sylvia R.
Retail, 1-10 employees
Used daily for 2+ years
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many of the reports and report functions are great, easy to use, sensible setup. easy to use on the register as well as from the back end.
customer support is terrible if you finally get someone, many times they made changes that ended up affecting the operations in a negative way. When, support was elevated to a higher level, many times you would never hear back from anyone. You don't just buy your license and that's it, they come out with upgrades etc. and many require you buying the newer licenses to be able to continue to function. Price is prohibitive, having to buy new licenses every 14-18 months.
Lisa D.
Retail, 1-10 employees
Used other for 2+ years
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Once, one of the only games in POS. town, Intuit now has robust competition. We are seriously looking into a cloud based alternative for our store. Having said that, I will say that my most recent call to customer service was one of the best I have ever had. Maybe they are feeling some heat from the competition.
Very versatile, perhaps to a fault at times. Quite easy to learn at least initially. Integration with QuickBooks.
UI needs a serious updating. Many fine features on the software are not immediately apparent or easily accessible. This is at least partly due to the somewhat outdated and clumsy interface. We have had the desktop based version of this POS since 2003 and have had a tenuous and oftentimes rocky relationship with customer service and support. Intuit is such an enormous company that one feels like an unimportant cog in the wheel when trying to fix a problem.
Ken B.
Retail, 1-10 employees
Used daily for 2+ years
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Support is awful.
The reports are spot on and a great time saver.
I was not given a heads up that you have use Intuit's credit card services. Intuit is much higher than many other credit card providers. Also for the first 6 months I owned this program on occasion the software would malfunction and charge the last customer for the new customer's order.
Kevin H.
Retail, 1-10 employees
Used other for 6-12 months
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QuickBooks POS was our original product for inventory and sales in our retail store. While it is robust and simplifies many aspects of accounting, the overall feel and look were just not conducive to everyday business operations.
The integration between QuickBooks POS and QuickBooks itself is, as one should expect, outstanding! Both programs work exceptionally well together and make accounting very streamlined.
The user interface is very "clunky," meaning that it is sometimes difficult to navigate. For newer users, the visual presentation is overwhelming and has a rather uncomfortable feel to it.
Hi there, Kevin. Thank you for sharing your review with us. It's awesome to know integrating the Point of Sale system with QuickBooks has been simple and helpful. You can rest easy knowing all of your data is organized in one space. We want to make sure you have the resources you need to easily navigate your account. The Community is a great place to start. Here, you'll find a variety of articles and advice from other users and QuickBooks Team members: https://community.intuit.com/ Wishing you continued success. Morgan, The QuickBooks Team
Carrie C.
Building Materials, 1-10 employees
Used daily for 2+ years
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Has all the features needed for my business. It's easy to use. Excellent quality for its price point.
Need to be a faster way of looking up info. I have lots of products and we have to look thru the whole list even tho it is in order to find what we need. Can be very frustrating.
Beth K.
Management Consulting, 51-200 employees
Used daily for 1-2 years
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I'm a Proadvisor so I know a little. But nothing is helpful; create Custom Forms is a joke. Call India help desk, more time spent on nothing. It takes a lot of time, most spent on really bad documentation, but good once it's done.
Most small business accounts use QuickBooks
It's so badly prepared, the service is worthless, the documentation - both online and written, awful, and they make what should be easy, very difficult.
Mark W.
Apparel & Fashion, 51-200 employees
Used daily for 2+ years
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We've used this POS system for about 5 years now. It works great if you also are using Quickbooks as your accounting software.
Easy to Use Good Customer Service department Interactive
Expensive Not Ideal for small businesses Requires many accessories
Bryon C.
Retail, 11-50 employees
Used daily for 1-2 years
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Better (it seems) for smaller companies.
This was brilliant. I really like how customizable the software is. For a layman, it was a very easy-to-use platform that was an all-in-one bundle of scheduling tools, customer profile tools, invoicing, ect. Big value.
I really enjoied using this software but it seemed to really bog down as my database grew. I would love to see a faster application.
susan t.
Retail, 1-10 employees
Used daily for 2+ years
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My previous version was great. The newer one is not great. I actually tried to see if I could revert back to my older version but was told I cannot convert my data back!!
My previous version was amazing! That was the whole reason I trusted that the newer version would be too but it is full of bugs, quirks and much more complicated user platform. I would not have purchased if I had known it was going to be so different.
To set up inventory items, it takes twice as long and you have to click around way too much. I am having trouble training my employees on using the newer version effectively which puts most of the data entry burden on me which does not help my business! It regularly freezes up and I have to back out of they system and restart the program which is embarrassing and unprofessional when ringing up customers. Beware and do not purchase this version!!!
Alexandra S.
Retail, 1-10 employees
Used daily for 1-2 years
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This is best suitable for small companies since it doesn't have much variety but gets the job done. It also has mobile apps which makes everything easier and user friendly.
We like the software very much, although, what we liked least is the customer support. I had to wait over +10 minutes to just get a hold of somebody, & it happens every time.
Jesse M.
Sporting Goods, 1-10 employees
Used daily for 1-2 years
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This system is very easy to use. I like the time it saves me as it integrates with QuickBooks Online, so know daily manual entries. Great customer service.
I have a unique industry in which we offer classes, repairs, annual equipment service, rentals and retail. There is no work order, or rental functionality.
Ray D.
Apparel & Fashion, 1-10 employees
Used weekly for 2+ years
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I generally liked the QB POS software and what it did for us, ... but we grew out of this. Ideally this would be great for a small business that had fixed assets that didn't change and if the SBO didn't want to pour out too much money for a POS.
1) They release a new product upgrade every other year so there is no need to update your computer software every year. The upgrades are not necessary, but upgrades to provide more features. 2) Everything is backed up to a single database file on the computer; so in the event of a computer crash as long as you're backing up the QBPOS db, you can re-install the software, re-point the db file and get going again. 3) It's easy to use and navigate. 4) Does not require internet connection if the internet goes down 5) Great reports 6) A great company, with solid reputation, with a good name brand product
1) Customer support is great, but you have to pay for it. I learned to reach out to 3rd party companies for Support. that seemed more eager and 2) Does not integrate with an online store presence. For our online store each time someone purchased something online we had to update our instore inventory; and vica-versa. 3) The software upgrade is a little pricey for 1 upgrade. I remember it was affordable...