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Garden center & plant nursery point of sale
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Greg M.
Retail, 51-200 employees
Used daily for 1-2 years
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By switching to Rapid from our old software it has increased productivity and made daily tasks much easier.
The system does everything you could ever want. Its extremely easy to use. Despite the customer service being great, its extremely easy to teach yourself many of the features
I can't say there are any significant red flags through our first year using Rapid POS. If I had to find fault with anything, I have made errors on a few invoice entries and after they are posted I can not amend them.
Greg, We appreciate all of your kind words. We have immensely enjoyed working with you and the team at Allisonville Nursery. Partners like you are the reason we do what we do (and have a smile on our face doing it). In response to your issue with amending invoices, I have opened a support ticket and you should be hearing from a member of our team shortly to dig in to how we can help. As always, any time you are experiencing an issue with Counterpoint, reach out to our help desk at support@rapidpos.com. Cheers!
Gwen P.
Retail, 51-200 employees
Used daily for 1-2 years
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Please see above
There is much better tracking of transactions, and better reports available, than our previous software.
There are sometimes things that are not as easy to use as we would like. Also it sometimes "forgets" changes we have made, or has other issues that have to be dealt with. I We have not been happy overall with our vendor's handling of the issues or knowledge, although they have solved the issues. There have been issues we should not have had, and/or that they should have been better equipped to solve.
Gwen, We are sorry to read about the frustrations you are having with your software and the level of service you expect to receive from our team. We take customer service issues very seriously, so we intend to dig deeper into where we may have dropped the ball and how we can make good on our promise to give Swanson's A+ service. Please expect to receive a phone call from our management team to discuss your concerns in detail. We value your business and look forward to resolution.