Real-Time Labor Guide Features

I really like how you can run reports, for labor, or techs, you can get a varierty of reports.

The thing I noticed if you get called away from the invoice program it will just log you out, and it does not always saved it.

Sandy - Thank you so much for your glowing review! I'm happy you find the reports useful - we have plans for even more reports to help you see how good your business is doing. As for logging you out - it should only do that if you're idle for more than 4 hours and that is for your safety and security. Any tickets you are in the middle of should be available in the in-progress section for you to pick up right where you left off. If either of those don't seem to be happening for you feel free to give us a call and we'll try to help figure out what's going on with your setup.

Affordable, Easy and quick to get an estimate now with invoicing options . A good second opinion for $10.00 a month if you have a system. Do not have to be at the shop computer to get an estimate for a repair. You can use your cell phone if needed.

Still working to get real time labor correct on all makes and models. Which would seem to be a ongoing process for the life of the program.

Thank you for the review Ray. You are right - we will continually review and ask for feedback to get our labor guide as close to perfect as possible.

Easy to use, good reports , accurate labor hrs, easy to set up.

Repair guide, component locations, schematics

Its very user friendly and pretty straight forward, but i might be bit tech savy over most!

As we proceed forward as we all know technology gets better, faster and cheaper as supply goes up. There are now competitors that offer a 3d screen of the parts area you are working on and suggested process and procedures at a much lesser price then Mitchelles or alldata. I would love to see Real Time step up to that!!

Mike - Thanks for your great review! We are always looking for ways to improve and give our customers more of what they are looking for. We appreciate the suggestion!

I really love the fact that you could type in the license plate and reveal the Vin number for a particular vehicle

I do a lot of presale inspections, Instead of using another application to scan the Vin on cars without a license plate is irritating. I would love to do it from inside Real-Time Labor Guide and it would be great if I didn’t have to be in a browser and could use a app

Edward - Thank you for your honest review and the high marks you gave us. You are not the only one who has suggested a VIN scanner and we agree that it would make starting a ticket easier. It is definitely on our list of potential features for the near future We always appreciate new feature suggestions!

THE EASE OF USE AND THE ACCURACY OF THE LABOR GUIDE

NOT ANY REAL NEGATIVE ISSUES. DOES LOCK UP SOMETIME WHEN MORE THAN ONE PERSON USING THE LABOR GUIDE.

Joe - Thank you for your great review. We work hard to make sure our service is as easy to use and accurate as possible. You are right that if another person uses your username and password to log in on another computer it will log you out, and that is why we suggest separate users for shops that need more than one person in the system at a time. Thanks for being our customer for all these years!

Great fast product. Used daily for years. Customer service was outstanding. Maybe had 1 or 2 access issues, resolved immediately. Alan, who i think may have been owner always helped.

Occasionally, but really rare labor listed to low. When there was a error, the number was obvious. Just double checked on Napa

Thank you Scott for your great review! We love having you as our customer!

ease of billing.license plate to vehicle id

lookup history is ineffective .mileage maintaince. mileage lookup too vague or non existent wish it had more features such as digital inspections.almost no updates.wouldn't mind paying more for better features

Very easy to use and configure the coverage is great and can even use custom types of vehicles overall the best software for shop invoicing.

There is nothing I don’t like about the software.

John - It's feedback like this: "Did my homework and was the best price for the best product" that makes our day. We're so happy we can provide the shop management service that you need to help you run your shop. Thanks for being our customer for all these years!

The price is great. Very easy program to use. The program has been getting better and better over the years. The quotes are very nice and professional.

Sometimes it's hard to find the task you're looking for. Some labor times are extremely low but those are getting much better.

Jens - Thank you so much for your honest and glowing review! We're so happy to have you as a customer and that we can help you increase profitability and time management!

THIS SYSTEM CREATES A VERY USEFUL ESTIMATE TO PROVIDE TO MY OUTSIDE AGENCY CUSTOMERS.

I WISH THAT THIS SYSTEM WOULD SAVE THE ESTIMATES AND OR WORKORDERS CREATED OR AT LEAST DRAFTS. I GET DISTRACTED WITH PHONE CALL OR CUSTOMERS AND COME BACK AND THE WORK I STARTED WAS LOST DUE TO THE PROGRAM TIMING OUT.

Douglas - thank you for your great, honest review. You may want to consider upgrading to the Real-Time Pro as that service saves every ticket you make including estimates and even partially completed tickets for a time. You should be able to take a free-trial of the upgrade at any time - feel free to give us a call if you would like us to talk you through it.

The ease of use, the price point. It was super easy to train my secretary on how to use it.

Sometimes there are specific labor operations that are not on your software but others such as identifix or michell ondemand.

Ryan - Thank you for your glowing review!

The ease of using a tag number to get all information on vehicle.

Does not pre fill fields on frequently used parts.

It saves all invoices and makes pricing a job a breeze

Search criteria should improve By adding make and model and year in the same category

Khaled - Thank you so much for you honest and glowing review! We are so happy to have you as our customer!

one stop to generate invoices .... keep track of sales

No ability to edit inventory (mistakes and prices

Tommatthes - Thank you for your honest review and the high marks you gave us in Ease of Use, Value for the Money and Overall Quality!

Keeping track of all my invoices able to go back to review customers.

Nothing is a great product it does what it claims to do.

Michael - Thank you so much for the awesome review! We work hard to give our customers what they need, and its great to get this kind of feedback. We look forward to serving you for many many more years!

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No cons were added to this review

Overall the product is very useful. The are very few products for small guys to get away from paper & get access to labor guides. Ive tried all of the $20-$50 monthly options as I wanted a cloud based system that I could work with from anywhere regardless of platform. I really think this has helped me attract more business & close more sales due to accurate quoting. Lets face it people want professional & accurate quotes up front...and when they come back to pickup they dont want surprises either- this gains trust. In this regard RT has actually made me more money & makes things more efficient. How can a small shop justify $100-250 per month for Shop Management? Well theres not much out there that will get you running for sub 100 much less the $25/month I promise ya!

Now for the downsides...Im anxiously awaiting some upgrades- another tier for those of us wanting AR & Inventory, regardless of the info page here there is no inventory- nada. This needs to be fixed. The Customer owed balance needs to me on the main page so you know what folk are due/overdue at a glance instead of drilling into each work order & clicking thru to the end- its ridiculous to have to do that. Multiple tech assignment would be super helpful as well- each labor line should have ability to assign more than one all of the techs- not just one. Adding part vendors on the fly would be nice too but thats nit pickin. We need inventory Customer AR (and report) as well as Quickbooks online integration. I should be able to use this software to see what oil & filters I have on hand at least! All that said, they promise more soon & are adding payment processing- I really hope its soon!

Ease of use, great customer service, pricing, does pretty much everything we want. We’ve stayed with this software for several years.

In progress tickets drop from system after 14 days. There are times when we are waiting for special order parts that arrive past that period and we have to rekey what we’ve entered already.

Darren - Thank you so much for your glowing review! I will make sure we look at the in-progress time frame, but the best way to make sure those tickets are never dropped is to complete them as estimates. Estimates don't show up on sales reports and can be edited and changed into invoices at any time. The in-progress was meant more like an auto-save feature so you wouldn't lose your partially completed ticket if you had a customer walk in and need immediate assistance.

It WAS extremely user friendly and easy to learn and use, now they have released an update and forced all users to use the "upgraded" version, which is actually a HUGE downgrade from a user-friendly perspective. It is cheap, that is the only current Pro I can think of for the current system. If they would let us revert back to the previous version, I would give it a 5 star in all categories.

Not user-friendly any more, complicated to navigate, requires extra steps to perform tasks that used to be simple. The new upgrade they introduced is a massive downgrade from the original program, I will be looking for a new system.

Ron - It's never easy to hear a potential let down from a customer but I do appreciate your honest feedback. We went to great lengths to make sure the ticket process is exactly the same with the same number of steps and clicks - the only thing that changed was the look and feel and the search. I'm hoping you'll give us a chance over the next couple days because for the customers who have been using it for the last couple months in beta - they swear they would never go back. Nobody likes change and we wouldn't have made this serious investment unless it was absolutely necessary. Specifically - our previous version was released 6 years ago and performance/security technology has made huge advancements that we needed to include in our system. The new site is now more secure, will allow for future expansion in features and all the new tickets you all are making, and more mobile friendly. Thanks for being our customer all these years and I hope you'll give the new site a chance.

I have used this software for years and love the features and ease of use! This has cut my service ticket time considerably and is quite accurate with the labor times posted. If you are a small shop then you must have this software to compete with the big boys and show a big time appearance to the customer, it reinforces professionalism and integrity of your shop,I.e. letterhead and breakdown of ticket with an appealing look. I would recommend it to all repair shops no matter the size or location. This software has definitely made me a lot of money and helped ensure to not leave any on the table.

Wish it had older model cars I work on some older cars and a lot are not on the software and I understand I’m probably in the minority on this

It is easy to use and navigate just have to play with the system to learn its uses.

I wish it had repair help on some jobs like Mitchell has and like for me I wished they would offer a crash -labor estimator like this. Even tech to tech talk for help would be nice.

Jason - Thank you for your glowing review! We do try to offer just what a shop needs at the lowest price possible. We appreciate the feedback and are happy to have you as a customer!

I started my shop in 2013. I found it very easy to use also cost effective.

There were a few glitches along the way when I first started using it but real time iron those out I really have nothing negative to say about real time and their product.

I like the customization capabilities for invoicing. You are able to add your own daily usage and create an invoice that fits your needs. Adding your logo and personal touches is great, plus editing is a cinch.

The increments of time for the automotive industry could be better when you are making your own labor task as opposed to canned tasks. Plus price per unit prints out in 1/10 of a cent so it must be edited on line items.

Jaimie - Thank you so much for your detailed review! We are glad to hear you like all the customization you can do with your tickets. We really want to help you achieve that professional look. Thanks for being our customer all these years!