Real-Time Labor Guide Pricing

Its very user friendly and pretty straight forward, but i might be bit tech savy over most!

As we proceed forward as we all know technology gets better, faster and cheaper as supply goes up. There are now competitors that offer a 3d screen of the parts area you are working on and suggested process and procedures at a much lesser price then Mitchelles or alldata. I would love to see Real Time step up to that!!

Mike - Thanks for your great review! We are always looking for ways to improve and give our customers more of what they are looking for. We appreciate the suggestion!

Great fast product. Used daily for years. Customer service was outstanding. Maybe had 1 or 2 access issues, resolved immediately. Alan, who i think may have been owner always helped.

Occasionally, but really rare labor listed to low. When there was a error, the number was obvious. Just double checked on Napa

Thank you Scott for your great review! We love having you as our customer!

Very eazy to use. Very affordable price.

I would really love it if they would add diagrams and specifications, part locations and more body part options

Fhara - Thank you for the glowing review! We're so happy you have been our customer for the last 7 years, and hope to keep meeting your expectations well into the future!

The price is great. Very easy program to use. The program has been getting better and better over the years. The quotes are very nice and professional.

Sometimes it's hard to find the task you're looking for. Some labor times are extremely low but those are getting much better.

Jens - Thank you so much for your honest and glowing review! We're so happy to have you as a customer and that we can help you increase profitability and time management!

The ease of use, the price point. It was super easy to train my secretary on how to use it.

Sometimes there are specific labor operations that are not on your software but others such as identifix or michell ondemand.

Ryan - Thank you for your glowing review!

nothing the labor time is wrong , if you are a shop you will go broke with this labor time

pricing, you will get screwed, on real time labor guide

It saves all invoices and makes pricing a job a breeze

Search criteria should improve By adding make and model and year in the same category

Khaled - Thank you so much for you honest and glowing review! We are so happy to have you as our customer!

one stop to generate invoices .... keep track of sales

No ability to edit inventory (mistakes and prices

Tommatthes - Thank you for your honest review and the high marks you gave us in Ease of Use, Value for the Money and Overall Quality!

Overall very easy to use, and accessible.

Seems to be a little low on the labor guide

Ease of use, great customer service, pricing, does pretty much everything we want. We’ve stayed with this software for several years.

In progress tickets drop from system after 14 days. There are times when we are waiting for special order parts that arrive past that period and we have to rekey what we’ve entered already.

Darren - Thank you so much for your glowing review! I will make sure we look at the in-progress time frame, but the best way to make sure those tickets are never dropped is to complete them as estimates. Estimates don't show up on sales reports and can be edited and changed into invoices at any time. The in-progress was meant more like an auto-save feature so you wouldn't lose your partially completed ticket if you had a customer walk in and need immediate assistance.

It WAS extremely user friendly and easy to learn and use, now they have released an update and forced all users to use the "upgraded" version, which is actually a HUGE downgrade from a user-friendly perspective. It is cheap, that is the only current Pro I can think of for the current system. If they would let us revert back to the previous version, I would give it a 5 star in all categories.

Not user-friendly any more, complicated to navigate, requires extra steps to perform tasks that used to be simple. The new upgrade they introduced is a massive downgrade from the original program, I will be looking for a new system.

Ron - It's never easy to hear a potential let down from a customer but I do appreciate your honest feedback. We went to great lengths to make sure the ticket process is exactly the same with the same number of steps and clicks - the only thing that changed was the look and feel and the search. I'm hoping you'll give us a chance over the next couple days because for the customers who have been using...

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It is easy to use and navigate just have to play with the system to learn its uses.

I wish it had repair help on some jobs like Mitchell has and like for me I wished they would offer a crash -labor estimator like this. Even tech to tech talk for help would be nice.

Jason - Thank you for your glowing review! We do try to offer just what a shop needs at the lowest price possible. We appreciate the feedback and are happy to have you as a customer!

The closest you will get to an accurate time to complete operations. this has increased revenues by approximately 20%

bit weak on larger vehicles such as medium duty trucks

I started my shop in 2013. I found it very easy to use also cost effective.

There were a few glitches along the way when I first started using it but real time iron those out I really have nothing negative to say about real time and their product.

I like the customization capabilities for invoicing. You are able to add your own daily usage and create an invoice that fits your needs. Adding your logo and personal touches is great, plus editing is a cinch.

The increments of time for the automotive industry could be better when you are making your own labor task as opposed to canned tasks. Plus price per unit prints out in 1/10 of a cent so it must be edited on line items.

Jaimie - Thank you so much for your detailed review! We are glad to hear you like all the customization you can do with your tickets. We really want to help you achieve that professional look. Thanks for being our customer all these years!

KEEP A FINANCIAL ACCOUNT OF HOW MUCH YOU RAISED THE PRICE WHEN YOU DOUBLE CHECKED REAL TIME & I BET YOU BE LOOKING AT A MINIMUM $ A MONTH IN ADDITIONAL INCOME. PLUS IF YOU EVER WORK ON A MEDIUM TO LARGE TRUCK - REAL TIME HAS THAT INFO AT NO EXTRA COST. A DOUBLE BONUS!!!!

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Thank you so much Byron for the awesome review! We agree with you - every shop SHOULD have the Real-Time Labor Guide even if it's just for a second opinion.

If I can't find a job customer service always helps me price it out!

Everything works greatfor me. Never had a problem with anything.

Dale - Thank you for the great review! We're glad to have you as a customer!

Easy to use , nice lay out. Simple inputs

Not saving input values, cannot see last part cost will save sale price but not cost

Easy to use. Cost effective. Able to access from any device or computer

Not being able to edit vehicle selection after starting tickets

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No cons were added to this review

Mr. Richardson - Thank you for your review of our product and I am glad we were able to help you make some extremely happy first customers for your business. You are right that the Real-Time Labor Guide does not save estimates or invoices. It was not meant to be a shop management system - we have other software available that will retain all your customer and ticket history, save inventory, build...

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I like the low,avg,high industry labor times and the notes on certain jobs indicating errors with traditional labor guides.

I have to buy separate licenses for each copy. Also, navigating the menu is a bit dated. I'd like to see more effort put into integration so advisors can build a labor estimate quickly.

Nick - Thank you for your awesome and honest review. We're so happy to have you as a customer, and glad we could get you out of some jams and save you from short changing yourselves!

Real time labor guide gets you to repair times very quickly.

Sometimes for certain repair topics the descriptions can be vague. For example I've never found a good description for a complete CV axle assembly. It says "axle shaft", inner boot, outer boot, etc. Would be helpful to have an additional choice.

Gordon - Thank you so much for your honest and glowing review! We're so happy to have you as a customer!

I am able to make estimates and invoices for the customers records as well as mine. I use the lower priced option, but it still helps me price and sell jobs with ease.

I have nothing bad to say. It has been a great product.

Robert - it's reviews like these that continue to motivate us. Our goal is to provide shops with a tool to help them keep their "cost low, and profit high" so it's remarkable that you used that phrase. Also, to hear that you have "nothing bad to say. It has been a great product," is music to our ears. We are so happy you decided to share this with us so we can share it with our team. Thank you for being a great customer for all these years!

Ease of use. Very low cost. Estimating, invoicing, and reporting are all there.

Labor times on larger/less common jobs can be all over the map when checked against other sources. Sometimes much lower, and sometimes much higher.

Kevin - Thank you for your honest and glowing review! We are so happy to have had you for a customer over the last 6 years. Here's to many many more!