Real-Time Labor Guide Pricing Plan & Cost Guide

Real-Time Labor Guide

Auto repair software for managing labor costs

4.36/5 (73 reviews)

Real-Time Labor Guide Pricing

Starting from: $12.50/month

Pricing model: Subscription

Free Trial: Available

Real-time Labor Guide offers a free trial of 21 days, after which the software is available for $12.50/month per user.

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Real-Time Labor Guide Pricing Reviews

Pros

  • We have had it for years like it alot it helps us do invoices quickly and effectively very user friendly.lance w.Read the full review
  • The ease of use is outstanding and the accuracy of the times is right on in most cases.MICHAEL K.Read the full review
  • Overall this is a fantastic product at a great price. It's easy to use, and when I've called in for additional assistance they are super helpful.Gordon B.Read the full review

Cons

  • Bit weak on larger vehicles such as medium duty trucks.William M.Read the full review
  • Now for the downsides...Im anxiously awaiting some upgrades- another tier for those of us wanting AR & Inventory, regardless of the info page here there is no inventory- nada.Charles L.Read the full review
  • Sometimes finding the actual repair type is a little bit difficult due to the way they are categorized.Randy P.Read the full review
91%
recommended this to a friend or a colleague

25 reviewers had the following to say about Real-Time Labor Guide's pricing:

Dana M.

Great basic system, easy to nav

Used daily for 2+ years
Reviewed 2020-06-05
Review Source: Capterra

Used it a long time and good for the money

Pros
Easy to use , nice lay out. Simple inputs

Cons
Not saving input values, cannot see last part cost will save sale price but not cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Fhara M.

Very Helpful

Used daily for 2+ years
Reviewed 2020-06-03
Review Source: Capterra

I’ve been using Real-Time Labor Guide since 2013 and it helped me so much it has been very easy to use. Very simple to understand

Pros
Very eazy to use. Very affordable price.

Cons
I would really love it if they would add diagrams and specifications, part locations and more body part options

Response from Real-Time Labor Guide


Fhara - Thank you for the glowing review! We're so happy you have been our customer for the last 7 years, and hope to keep meeting your expectations well into the future!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan K.

5 star review for real time labor guide

Used daily for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

I use the system almost everyday. Its easy to use, understand and very affordable.

Pros
The ease of use, the price point. It was super easy to train my secretary on how to use it.

Cons
Sometimes there are specific labor operations that are not on your software but others such as identifix or michell ondemand.

Response from Real-Time Labor Guide


Ryan - Thank you for your glowing review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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linwood b.

ive used this for 7 years and love it

Used daily for 2+ years
Reviewed 2017-06-05
Review Source: Capterra

saves me money and time. I have had no issues to complain and see nothing but good ,, I see no reason to buy into a more expensive product

Pros
price and ease of use , seems accurate and saves guessing, saves me money , something to show the customer

Response from Real-Time Labor Guide


Thank you for your review Linwood!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jens N.

Best bang for the buck!

Used daily for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

It's help me increase my profits and have better time management on jobs.

Pros
The price is great. Very easy program to use. The program has been getting better and better over the years. The quotes are very nice and professional.

Cons
Sometimes it's hard to find the task you're looking for. Some labor times are extremely low but those are getting much better.

Response from Real-Time Labor Guide


Jens - Thank you so much for your honest and glowing review! We're so happy to have you as a customer and that we can help you increase profitability and time management!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Jason T.

JASONS AUTO BODY

Used weekly for 2+ years
Reviewed 2020-05-27
Review Source: Capterra

I just use it because of cost is so low.

Pros
It is easy to use and navigate just have to play with the system to learn its uses.

Cons
I wish it had repair help on some jobs like Mitchell has and like for me I wished they would offer a crash -labor estimator like this. Even tech to tech talk for help would be nice.

Response from Real-Time Labor Guide


Jason - Thank you for your glowing review! We do try to offer just what a shop needs at the lowest price possible. We appreciate the feedback and are happy to have you as a customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Mike C.

Why not?

Used daily for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

No complaints, just what I described above!!

Pros
Its very user friendly and pretty straight forward, but i might be bit tech savy over most!

Cons
As we proceed forward as we all know technology gets better, faster and cheaper as supply goes up. There are now competitors that offer a 3d screen of the parts area you are working on and suggested process and procedures at a much lesser price then Mitchelles or alldata. I would love to see Real Time step up to that!!

Response from Real-Time Labor Guide


Mike - Thanks for your great review! We are always looking for ways to improve and give our customers more of what they are looking for. We appreciate the suggestion!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin G.

Easy to use

Used daily for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

Overall, we very much like the software. We have been using it for 6 years, and will continue to do so.

Pros
Ease of use. Very low cost. Estimating, invoicing, and reporting are all there.

Cons
Labor times on larger/less common jobs can be all over the map when checked against other sources. Sometimes much lower, and sometimes much higher.

Response from Real-Time Labor Guide


Kevin - Thank you for your honest and glowing review! We are so happy to have had you for a customer over the last 6 years. Here's to many many more!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ron C.

Was great, now it's terrible!!

Used daily for 1-2 years
Reviewed 2018-10-24
Review Source: Capterra

I LIKED the reports and the fact it was easy to use and WAS very user friendly, the new "upgrade" makes it take longer to create tickets, find previous customers, find previous tickets, etc. Overall the new system has convinced me to begin a new search for a reasonably priced mechanical software system, very frustrating as I was EXTREMELY pleased with it until the "upgrade". All my guys that use it have asked me if we can switch back, I have contacted Real-Time but have yet to receive a response. If we can't, I will be switching software again, and that is very frustrating.

Pros
It WAS extremely user friendly and easy to learn and use, now they have released an update and forced all users to use the "upgraded" version, which is actually a HUGE downgrade from a user-friendly perspective. It is cheap, that is the only current Pro I can think of for the current system. If they would let us revert back to the previous version, I would give it a 5 star in all categories.

Cons
Not user-friendly any more, complicated to navigate, requires extra steps to perform tasks that used to be simple. The new upgrade they introduced is a massive downgrade from the original program, I will be looking for a new system.

Response from Real-Time Labor Guide


Ron -
It's never easy to hear a potential let down from a customer but I do appreciate your honest feedback. We went to great lengths to make sure the ticket process is exactly the same with the same number of steps and clicks - the only thing that changed was the look and feel and the search. I'm hoping you'll give us a chance over the next couple days because for the customers who have been using it for the last couple months in beta - they swear they would never go back.
Nobody likes change and we wouldn't have made this serious investment unless it was absolutely necessary. Specifically - our previous version was released 6 years ago and performance/security technology has made huge advancements that we needed to include in our system. The new site is now more secure, will allow for future expansion in features and all the new tickets you all are making, and more mobile friendly.
Thanks for being our customer all these years and I hope you'll give the new site a chance.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 2/10

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Sean S.

Very Thorough and Accurate

Used weekly for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

Simple product that is intuitive and fast. Seems to have many features we haven't even tapped into but look forward to taking advantage of. Very well laid out and a must in any shops labor guide arsenal, and extremely reasonable pricing!!

Pros
All the labor guides that are integrated into the big name services like Alldata and Mitchell, don't go back as far as Real-Time does. Easy to navigate, and often includes obscure job tasks I wasn't expecting to find. The range of low to high hours per job is also on point and fantastic feature

Cons
Loses some of the older years as it includes the later models.

Response from Real-Time Labor Guide


Sean - Thank you for your honest and awesome review! We're happy you find our service intuitive and fast. We work hard to make sure it's as easy to use as possible.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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MARCIANO M.

EASY TO USE AND VERY AFFORDABLE.

Used daily for 2+ years
Reviewed 2020-05-27
Review Source: Capterra

Pros
VERY EASY TO OVERWRITE PRICES, PARTS AND JOB DISCRIPTION.

Cons
ENGINE SIZE CODE SOMETIMES NOT LISTED FROM THE LIST.

Response from Real-Time Labor Guide


Marciano - thank you for your awesome and honest review! I'm glad you found us easier to us than some others out there. We're happy to have you as a customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert M.

Great product at an affordable price

Used weekly for 2+ years
Reviewed 2020-06-01
Review Source: Capterra

I have used this product since before the website version. It has helped me grow my business and keep the jobs coming in.

Pros
I am able to make estimates and invoices for the customers records as well as mine. I use the lower priced option, but it still helps me price and sell jobs with ease.

Cons
I have nothing bad to say. It has been a great product.

Response from Real-Time Labor Guide


Robert - it's reviews like these that continue to motivate us. Our goal is to provide shops with a tool to help them keep their "cost low, and profit high" so it's remarkable that you used that phrase. Also, to hear that you have "nothing bad to say. It has been a great product," is music to our ears. We are so happy you decided to share this with us so we can share it with our team. Thank you for being a great customer for all these years!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tommatthes M.

Good product for the price

Used daily for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

Pros
one stop to generate invoices .... keep track of sales

Cons
No ability to edit inventory (mistakes and prices

Response from Real-Time Labor Guide


Tommatthes - Thank you for your honest review and the high marks you gave us in Ease of Use, Value for the Money and Overall Quality!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Khaled M.

Greatest invoicing and labour guide system

Used daily for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

Pros
It saves all invoices and makes pricing a job a breeze

Cons
Search criteria should improve By adding make and model and year in the same category

Response from Real-Time Labor Guide


Khaled - Thank you so much for you honest and glowing review! We are so happy to have you as our customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John A.

Nice labor guide for the money

Used weekly for 2+ years
Reviewed 2020-06-02
Review Source: Capterra

Overall it is pretty good. I have stuck with it because it is close with most things I work on.

Pros
Simple to use, easy to navigate. Gives three levels of pricing.

Cons
Biggest issue is sometimes there are operations that do not apply to the vehicle selected, and nothing that applies. It would be nice for a 1% increase per year to compensate for dealing with rust. I do this manually as I live int he rust belt and a 50+ year old car defies the labor guide, I don't care what guide you use, but customers want estimates down to the penny.

Response from Real-Time Labor Guide


John - thanks for the honest review and for being our customer all these years!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Steve W.

Gets the job done

Used weekly for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

Pros
Easy to navigate. Mobile friendly. Allows to adjust time and pricing

Cons
Only being able to create a work order at the end of the process

Response from Real-Time Labor Guide


Steve - Thank you for your honest review and the high marks you gave us. You're right that you can only print a work order once the ticket has been finalized. We should look and see how to give you the ability to print one that is partially completed. Thanks for the suggestion!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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David B.

Review

Used daily for 2+ years
Reviewed 2020-06-04
Review Source: Capterra

Have been using it for over 8 years and have found it very useful. We also use Alldata to cross reference labor times. tried their invoicing/ management software but found it too cumbersome.

Pros
Price is very good and ease of use as well is very good

Cons
Going forward it may be good to have it able to transfer to accounting systems

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Dale B.

Great program

Used daily for 2+ years
Reviewed 2020-06-01
Review Source: Capterra

It's been a great tool for my company.

Pros
If I can't find a job customer service always helps me price it out!

Cons
Everything works greatfor me. Never had a problem with anything.

Response from Real-Time Labor Guide


Dale - Thank you for the great review! We're glad to have you as a customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BYRON R.

IMPORTANT: PLEASE READ. PAYS FOR ITSELF!!!!!!!!!!!!!!!!!!!!!!!

Used daily for 2+ years
Reviewed 2017-01-14
Review Source: Capterra

I'VE READ SOME OF THE COMPLAINTS OF OTHER SHOPS. THEY WANT EVERY SINGLE ESTIMATE TO BE PERFECT. NONE OF THESE PROGRAMS ARE PERFECT. OVER THE YEARS I'VED USE REAL-TIME AS A BACK UP TO EITHER MITCHELL & OR ALLDATA. REAL TIME HAS SAVED ME FROM LOOSING A TON OF MONEY $$$$$$ IF I HAD WENT STRICKLY WITH THE "BIG BOYS PRICING" I'D BE IN THE "POOR HOUSE" NOW. THIS ESTIAMTING GUIDE IS A MUST HAVE. AND YOU GUYS THAT WANT MORE FROM THE PROGRAM, THEY HAVE AN ADVANCED PROGRAM TOO.

Pros
KEEP A FINANCIAL ACCOUNT OF HOW MUCH YOU RAISED THE PRICE WHEN YOU DOUBLE CHECKED REAL TIME & I BET YOU BE LOOKING AT A MINIMUM $ A MONTH IN ADDITIONAL INCOME. PLUS IF YOU EVER WORK ON A MEDIUM TO LARGE TRUCK - REAL TIME HAS THAT INFO AT NO EXTRA COST. A DOUBLE BONUS!!!!

Cons
NONE

Response from Real-Time Labor Guide


Thank you so much Byron for the awesome review! We agree with you - every shop SHOULD have the Real-Time Labor Guide even if it's just for a second opinion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Darren R.

Auto repair invoicing and labor

Used daily for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

The customer service has always been extremely friendly and helpful. For us as a small business the software works perfect. It allows us to customize our invoices and track our customers repairs. Customer service is very helpful with finding labor on old cars or very new cars that may not be in a labor system.

Pros
Ease of use, great customer service, pricing, does pretty much everything we want. We’ve stayed with this software for several years.

Cons
In progress tickets drop from system after 14 days. There are times when we are waiting for special order parts that arrive past that period and we have to rekey what we’ve entered already.

Response from Real-Time Labor Guide


Darren - Thank you so much for your glowing review! I will make sure we look at the in-progress time frame, but the best way to make sure those tickets are never dropped is to complete them as estimates. Estimates don't show up on sales reports and can be edited and changed into invoices at any time. The in-progress was meant more like an auto-save feature so you wouldn't lose your partially completed ticket if you had a customer walk in and need immediate assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gordon B.

Indespensible resource

Used daily for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

Overall this is a fantastic product at a great price. It's easy to use, and when I've called in for additional assistance they are super helpful.

Pros
Real time labor guide gets you to repair times very quickly.

Cons
Sometimes for certain repair topics the descriptions can be vague. For example I've never found a good description for a complete CV axle assembly. It says "axle shaft", inner boot, outer boot, etc. Would be helpful to have an additional choice.

Response from Real-Time Labor Guide


Gordon - Thank you so much for your honest and glowing review! We're so happy to have you as a customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Danielle S.

Not bad

Used daily for 2+ years
Reviewed 2019-07-31
Review Source: Capterra

Pros
Overall very easy to use, and accessible.

Cons
Seems to be a little low on the labor guide

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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William M.

Real Time Labour Guide review

Used daily for 2+ years
Reviewed 2020-06-04
Review Source: Capterra

Great value. Couldn't run shop without it

Pros
The closest you will get to an accurate time to complete operations. this has increased revenues by approximately 20%

Cons
bit weak on larger vehicles such as medium duty trucks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scott E.

It been a few years but...

Used daily for 2+ years
Reviewed 2018-03-25
Review Source: Capterra

Customers always loved having detailef estimate

Pros
Great fast product. Used daily for years. Customer service was outstanding. Maybe had 1 or 2 access issues, resolved immediately. Alan, who i think may have been owner always helped.

Cons
Occasionally, but really rare labor listed to low. When there was a error, the number was obvious. Just double checked on Napa

Response from Real-Time Labor Guide


Thank you Scott for your great review! We love having you as our customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nick M.

Real-Time labor guide helps with estimating

Used daily for 2+ years
Reviewed 2020-03-25
Review Source: Capterra

Overall, Real-Time Labor Guide has gotten us out of some jams for sure. Had we used the traditional labor times we would have short changed ourselves.

Pros
I like the low,avg,high industry labor times and the notes on certain jobs indicating errors with traditional labor guides.

Cons
I have to buy separate licenses for each copy. Also, navigating the menu is a bit dated. I'd like to see more effort put into integration so advisors can build a labor estimate quickly.

Response from Real-Time Labor Guide


Nick - Thank you for your awesome and honest review. We're so happy to have you as a customer, and glad we could get you out of some jams and save you from short changing yourselves!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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