App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

RepairShopr Logo

Write a review

CRM software for managing repair shops and POS transactions

(1)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

RepairShopr Features

Features Summary

Functionality

4.3

/5

125

Total features

59

10 categories

RepairShopr features

Barcode/Label Management
Barcode/Ticket Scanning
Billing & Invoicing
CRM
Calendar/Reminder System
Cataloging/Categorization
Commission Management
Contact Database

Common features of Billing and Invoicing software

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Backup and Recovery
Billing Portal
Bulk Send
Compliance Management

Price starts from

59.99

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

125

Price starts from

59.99

Per month

Total Features

59

Unique features

  • Quotes/Estimates

  • Maintenance Scheduling

  • Payment Collection in the Field

  • Calendar/Reminder System

Functionality

4.5

/5

341

Price starts from

39

Per month

Total Features

46

Features in Common

16

Unique features

  • Purchase Order Management

  • Layaway Management

  • Promotions Management

  • API

Functionality

4.0

/5

967

Price starts from

109

Per month

Total Features

109

Features in Common

25

Unique features

  • Customer Management

  • Product Management

  • Inventory Optimization

  • Vendor Management

Common RepairShopr comparisons

Reviewers who mentioned features said:

CW
AvatarImg

Chad W.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent all inclusive program backed by perfect support

Reviewed 5 years ago

Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like.

Pros

The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product.

Cons

We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority.

GW
AvatarImg

Garrett W.

Management Consulting, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks

Reviewed 6 years ago

If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached!

Pros

The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything!

Cons

I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere.

GT
AvatarImg

Garrett T.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Ok product for the price.

Reviewed 2 years ago

It gets the job done for the most part. If we could easily transition to another product in our price range that is better supported, more often updated with new functionality and integrations, we would probably move.

Pros

It is cheap and easy. Support is OK, but email only. Sometimes you need to talk to a person.

Cons

Reporting is meh. No option for creating your own reports, so you are stuck with whatever they include. A few good integrations, but need lots more. It feels like they stopped development for RepairShopr when they released Synchro. Synchro has more integrations and features, some of which it would be nice to have, but we have an RMM already and don't want/need any of those features.

LJ
AvatarImg

Lee J.

Computer Networking, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

***The best product on the market, backed by the most aggressive and prompt support team***

Reviewed 8 years ago

We are very pleased with your product as it has a lot of potential and many features that we feel will make our customers experience better. More importantly, we looked for a company who will be as aggressive with their software and adding features as we are with improving our process so we love the Friday updates that tell about the new features/functions of the software. Another thing we take...

Pros

Everything. It is easy to use and works proficiently.

Cons

The printing features could be a tiny bit faster but the support team has sent notices that they are working on this so I am confident this will not be an issue for long.

CT
AvatarImg

Charles T.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product... "Fits the bill"

Reviewed 8 years ago

I have been mostly doing break-fix & service for about 20 years And I been searching for similar system for a long time for documenting my work. We had been previously been doing our documentation on a spreadsheet, which was not very efficient. Repairshopr fits the bill totally, for tracking, estimates and complete control. With Repairshopr, it has really been able to automate this process of our business and produce professional results.

Pros

You can search on most any aspect of information regarding any previous work. The forms are very customizable. The import and export features of customer information. Customers can track their work orders and progress of repairs online. Love the SMS text and email features. Love the On-site appointment calendar. Repairshopr is constantly working on new features and improvements.

Cons

It's not free.... LOL

TD
AvatarImg

Ty D.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for our needs

Reviewed 4 years ago

We have been using it for 4 years and it has made business better for us and our end users. Compared to traditional paper systems it is a life and time saver.

Pros

On site invoicing and payments as well as signatures and terms of service signatures. Great for communicating through ticket flows and tracking time spent on jobs as well as which employee did what. We also really love the e-mail opened feature for when the end user opens your invoice.

Cons

The Square integration is great but sometimes pulls three of the same payment, 2 of which are for $0. This can be a pain for accounting but may be a larger issue with Square and the particular device/OS that is used as we have seen patterns with certain devices and not others.

GY
AvatarImg

Gerald Y.

Consumer Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ease of use and affordability

Reviewed 5 years ago

The ability to keep track of customer records, comments and progress tracking are just a few. RepairShopr has so much functionality. Personally I strongly believe RepairShopr has increased the ability of smaller businesses to exist. Thank you for that.

Pros

Very straight forward in it's fields and categories including the options to customize to my business needs.

Cons

Changes in functionality after an update. This is more that I am speeding along and all of a sudden I realize a field has moved due to the update. An initial annoyance, but doesn't hinder the functionality.

AR
AvatarImg

Verified reviewer

Higher Education, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Useful help-desk software

Reviewed 5 years ago
Pros

The software is easy to use and navigate. The ticketing system is very customizable with the different types of fields that you can have on the intake forms. The inventory system is very helpful for keeping track of stock. The estimates system is very useful for giving customers quotes for hardware or software.

Cons

The new User Interface is a little hard to get used to after using the old interface for so long. Also if you accidentally click the serialized check box on an inventory item and update it, there is not an easy way of undoing this.

AM
AvatarImg

Amy M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

For a company that uses a ticket system, has the best functionality for the price

Reviewed 8 years ago

This is the best one-stop solution for us, as it includes a very comprehensive setup for customer data, ticketing, invoicing, inventory management, scheduled emails, and customer portal. We are able to easily generate tickets or have customers generate their own, have multiple user logins, to delegate tickets to different people, and be able to sync to Google calendars for scheduling clients. I applaud...

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
AvatarImg

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good Repair Shop CRM and Ticketing Software

Reviewed 6 years ago

RepairShopr has helped me to complete tickets and get my billing out to my customers along with helping with paperwork. My previous software was only available in the office, so I would have to comeback and finish all of my paperwork at the office at night.

Pros

I like that I can access my information anywhere, especially can complete tickets onsite and get everything done before returning back to the office.

Cons

There are some specific requests that have been made for feature improvements that seem to be put to the back burner that everyone is complaining about.

KB
AvatarImg

Kim B.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RepairShopr does what we need it to do

Reviewed 5 years ago

Good overall. When I have contacted customer support with an issue, they have resolved it within a reasonable timeframe. Can't ask for more than that.

Pros

Workflow is not overly dictated by the software. We're all different and need to be able to make use of the tools available without having the software drive our process.

Cons

We are not big on digital communications. When the device is repaired, we call the customer. I do NOT like any system that attempts to communicate with MY customers without my explicit involvement. This system can do that but it feels like I have to run around plugging all the communication holes where something might be sent to the customer.

SA
AvatarImg

Shawna A.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

headache waiting to happen

Reviewed 2 years ago

We are CANCELLING this software. We signed up in September and were completely floored with how USELESS it is for our business in a quick hurry. Your inventory system has a mind of its own and should be re wrote! Ticketing to invoicing did work seamlessly, as long as you didn't need to know subtotals before billing. Late fees adding automatically is fine, until post dates play a factor as it does...

Pros

mobile app and cloud management was nice

Cons

quickbooks integration was a one way street (sales tax didn't transfer correct, COGS didn't work at all, customers info got messed up and jumbled). work orders didn't subtotal so you had to invoice before you could see the amounts. invoice dates weren't changeable. serialized units were part of inventory. on repair tickets for units the mileage was a separate screen.

AM
AvatarImg

Aaron M.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

No Customer support BEWARE

Reviewed 7 months ago

Horrible. Everytime i have any trouble i get no help. Had to stop even trying. Very sad could be a good software if they cared.

Pros

It has all the options i wanted. Retail, inventory, inside and outside service features.

Cons

Tons of glitches. No support. They flake on you anytime the problem becomes to difficult for them. They cant even help problems their system causes. Very unhappy need to find another software similar.

GC
AvatarImg

Gail C.

Computer Hardware, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!

Reviewed 6 years ago

Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams!

Pros

The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be. Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming. RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you.

Cons

It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again!

NI
AvatarImg

Nathan I.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great system for repair shops

Reviewed 8 years ago

Switched from another CMS to Repairshopr almost 2 years ago. The support is fantastic, the product just keeps getting better, customers are impressed with my shop because repairshopr works so well.

Pros

Automate just about everything for your repair shop. Billing module built in, inventory module build in, sales module with lead tracking built in, automatic billing built in, cloud printing built in, text message and email clients automatically throughout the repair process.

Cons

Anything that is buggy gets taken care of right away, so it is hard to come up with any cons. I guess because it is web based if your internet goes down you have to rely on the PDF version of all the tickets in dropbox or similar.

MS
AvatarImg

Myron S.

Computer & Network Security, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Meh.

Reviewed 7 years ago
Pros

It's a good price and bridges the gap between a break fix repair shop and MSP. I think it's decent software for a beginning MSP or break fix shop.

Cons

This software is buggy. I don't know if we got a bad portal or what, but we're all the time having recurring invoices not process or autobill payments not process. Luckily we reconcile our books religiously, or we'd never know. Support's answer is oops we goofed, but you get to fix it. We've gotten exhausted of their software breaking and sometimes assume it's a bug. When it's not they're quick to point that out but oh so nonchalant when their bugs cost us money--arrogant.

SB
AvatarImg

Seby B.

Information Technology and Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Some great features, lots of problems, rude owner

Reviewed 7 years ago

It taught me the benefits of using a ticketing system for my repairs and introduced me to a lot of features that I insist on having now.

Pros

Lots of features and integrations with other software. The actual tech support staff was friendly, helpful and responsive (although I got tired of having to keep contacting them).

Cons

Features and Integrations often do not work correctly. I used this platform for 6 months and still did not understand how to do certain things. Click-to-Completion ratio for many features is too high. Platform is NOT intuitive and the KB is outdated. I also didn't like the invoice limit on the mid-level pricing. The owner was extremely rude to people who complained about features not working correctly in the Facebook group, lots of unhappy customers.

KO
AvatarImg

Kade O.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RepairShopr - 10/10 Perfect Fit For Any Small IT Repair Shop

Reviewed 5 years ago

RepairShopr has been the perfect fit for our IT Service and Repairs business, it has allowed us to significantly reduce our overheads and streamline our whole business and take it out of the pen and paper dark ages.

Pros

It has all the standard features a repair shop needs and then some. The support team are always adding functions and implementing new integrations. It is also one of the easiest products to setup and implement and does not require the extensive and expensive onboarding process a lot of other products do.

Cons

Some minor areas lack customisability and they don't have the ability to pay for express support or one of customisations. But for the price point that is a small compromise to make.

SK
AvatarImg

Stephen K.

Computer Networking, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product!

Reviewed 8 years ago

New features always coming about. While the speed of some releases I wish could be faster, I fully understand the reasoning behind, and could only hope this review nets them 1+ more customers so that they can speed up development process with expansion. Only gripe - syncing with QB needs to be streamlined.

Pros

Ease of use, simple, user & client friendly.

Cons

Accounting software sync, the development time of new features.

DG
AvatarImg

Dale G.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product and Great Service

Reviewed 5 years ago

Customer Services has always been well, the product is good and offers everything I was looking for and then some. The price is not bad compared to others.

Pros

Software is Great and the Price is Great as well

Cons

It would be awesome if Clover Terminals could connect. I do know they are always improving their product thou.

SL
AvatarImg

Sean L.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best repair crm tracker we've ever used

Reviewed 8 years ago

Quite simply does everything we need, the way we want it done. A lot of thought and revision has gone into this system and it shows.

Pros

Email/SMS updates, customer portal, tracks orders and location transfers, supports client digital signature for T&Cs, I could go on and on.

Cons

POS and payments workflow can be a little tedious, especially with page loads on each phase. But we're using a serial receipt printer so this adds an extra step for printing receipts.

GL
AvatarImg

Gage L.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect for our shop

Reviewed 5 years ago

Customer support is killer.

Pros

Seamless integration for our inventory, ticketing, billing, and payment solutions.

Cons

Mobile app is just okay. A bit confusing and limited functionality. The platform is mobile-friendlyish. It works and functions great on an iPad, but it is very difficult to display so much information on a cell phone.

JB
AvatarImg

Jeff B.

Computer Hardware, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic inventory management software for repair shops.

Reviewed 5 years ago

RepairShopr checks off all my requirements. It is really great as it manages my buying and selling of used computers well, which standard POS software doesn’t touch.

Pros

Has all the features I need (so far). Great weekly or biweekly updates, fantastic customer support when I have questions,

Cons

POS mode could use some improvements in the interface.

RD
AvatarImg

Rory D.

Information Technology and Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent Software

Reviewed 8 years ago

I have been struggling for a long time as a small business supporting small business's in my area to find that one piece of software that would help me run my computer consulting company efficiently and cost effectively - RepairShopr does it all for me. I would recommend this software to any small business in a heartbeat.

Pros

Does everything I need as a small computer consulting company. Fantastic customer support. Everything works - I have had zero issues with using this software.

Cons

Absolutely none.

AvatarImg
AvatarImg

Sam P.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Expensive, Terrible Support, Something is Always Broken

Reviewed 2 years ago

I wish I had done more research before moving my data over to this software. Im a current user that regrets using it, but its too much of a headache to move over to something else right now.

Pros

The software could be great if they hired a full time team that could actually support the software. I like the interface, when its working (which is next to never) I like the functionality. I like the ability to use SMS to communicate with our customers. Reporting customization needs major work, but I do like the reports they have.

Cons

The price for this software is WAYYY too expensive. Customer service is non existent, server downtime is too frequent, not being able to access ANYTHING when the server goes down. I have put in service calls that have taken months to answer. Cash transactions wont print receipts. No backup server to use while server is down. When server goes down, your dead in the water, you cannot look up anything or make any transactions. The software only works with like 3-4 types of printers and label makers. The label designer is horrible. Migration from previous software is terrible. It only accepts a few customizable fields from previous software and even those don't map over properly. The list goes on....