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Rezku POS vs Lightspeed Restaurant Comparison

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Overview

Rezku POS is an iPad point-of-sale system for bars & restaurants with features for tableside ordering, advanced menus, staff...

Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

18

5

4

3

2

1

13

3

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.5

71

5

4

3

2

1

52

12

2

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

They are helpful, patient, and easy to talk to. Setting up a new establishment has so many challenges, and having a great support team for your POS is VITAL to your success.
Ease of use and customer support that is superior in this field. We have had other POS systems and this one works like it was promised.
Outstanding, intuitive and Easy to use. Having come from a retail background , this POS is so easy.

Pros

Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.
We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features.
The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on.

Cons

My only issue is that there is no tools or resources for the host stand.
The first few iterations lacked functionality which then delayed our implementation a few months.
When I got back to where there was internet service, the payments would "push" through. It was one less thing I had to worry about.

Cons

Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake.
Sales Team - Arrogant and dishonest. Billing - Sly and deceitful.
I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features96
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Clock In/Out
  • Commission Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Marketing Automation
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Payments
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Partial Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History
  • Transaction Management
  • Wait List Management
  • Website Personalization
  • eCommerce Management
  • Total features63
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Clock In/Out
  • Commission Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Marketing Automation
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Payments
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Partial Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History
  • Transaction Management
  • Wait List Management
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations8
  • 7shifts
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations30
  • 7shifts
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier

User reviews that mention these apps

SE
AvatarImg

Skip E.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezku POS logo

Rezku POS

I evaluated 6 POS platforms and Rezku ticked off all the major boxes of functionality we sought.

Reviewed 5 years ago

It allows a restaurant of our size to operate efficiently without difficulty for the end user as well as the management team.

Pros

I like that the Rezku team is proactive and works to ensure that updates are added and proven when given input about better features needed. Their support staff is top of the line and they make sure that all issues are promptly solved or given a workable alternative. The costs involved should not be overlooked, as they are extremely competitive compared to other POS platforms.

Cons

The customization of reports isn't as robust as some of the other systems, but it's certainly not crippling to effectively monitor the key metrics in day to day operations. With their focus on exceptional customer service and development, I can trust that they will incorporate more features as their customer base becomes more diverse.

Vendor response

Thank you for the positive review. We are working to make Rezku POS the best in the industry. You will see continuous improvements / updates to the system at no charge to you.

TC
AvatarImg

Tommy C.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Rezku POS logo

Rezku POS

I love how customer service is always there for me every step of the way.

Reviewed 5 years ago
Pros

I like how it is easy to use and get started. I struggled with installation in the beginning but tech support was always there for me. They would really take the time to help me understand the hardware and software.

Cons

Depending on the size and layout of your restaurant, you may have to purchase a network kit to get everything to work properly. I wish the kit didn't cost so much.

Vendor response

Tommy, It's great customers like you that makes us love our jobs. Please feel free to call us anytime. We are always here to make your life easier. Incidental, we continue to release new features to enhance Rezku POS. All of the new features will automatically be uploaded to your system free of charge. As we improve our product you get the benefit. Brian, Jay, Jessikah and Logan wanted me to directly express their appreciation for you. Have a wonderful day.

LD
AvatarImg

LUIGI D.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezku POS logo

Rezku POS

I had a old pos for 15 years so I tried something new so I wanted it on iPad. So I look at all of.

Reviewed 5 years ago
Pros

There customer service is number one.everytime I call I feel like they really care because I had restaurant manager and there customer service just too bad. I look at touch bistro epos now and lava I choosed rezku pos because how they treat me back to costumer service

Cons

No cons were added to this review

Vendor response

Luigi, it has been a pleasure working with you. Your vast experience in the restaurant business is truly impressive. We look forward to growing with you.

SS
AvatarImg

Shannon S.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Rezku POS logo

Rezku POS

Absolutely Wonderful

Reviewed 5 years ago
Pros

Rezku offers a robust offline mode that allows my business to stay connected to our orders and our customers at all times. Our restaurant operates in an area with very little and unreliable internet service connection, and our other cloud-based POS system completely FAILED us in the past. Implementation was easy, and the customer service and tech staff have been easy to work with every step of the way.

Cons

No cons were added to this review

Vendor response

Shannon, It has been a pleasure working with you and your team. I know your location on a pier has some unique challenges concerning internet connectivity. We believe that our offline mode is the very best in the industry. Our offline has been the game changer for you. Now you can continue to take order and run your business even when the internet goes out (which happens often for you). The headaches that your old POS system gave you have disappeared. Thank you once again for your kind words. It is restaurant owners like you that make what we do so rewarding.

DS
AvatarImg

Dan S.

Restaurants, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Rezku POS logo

Rezku POS

Customer support is absolutely top notch!

Reviewed 4 years ago

While I have not dived in head first into the reports section yet (we just opened up this week), it looks very robust. Again, I cannot emphasize enough how great their tech support team is. Kudos to the team!

Pros

The platform is very user friendly and very easy to navigate. We just opened up a 200-seat brewpub, bar, & restaurant. Anytime I have had any issues or questions, the tech support team is absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has so many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.

Cons

My only issue is that there is no tools or resources for the host stand. That is a separate app. While I should have asked that question before we purchased the Rezku POS, I did just assume something like that would be included.

Vendor response

Dan Thank you so much for your business. We are continuing to making improve Rezku. We are committed to making Rezku the best POS on the market. We have added over 100 features in the past year and expect to keep that pace over the next year. Cheers! The Rezku Team

RW
AvatarImg

Robert W.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezku POS logo

Rezku POS

Working with this company has been a great experience. Great Product

Reviewed 5 years ago

We are a Culinary School training students for the food and beverage industry. This makes the instructors lesson easy and allows students to learn on a real POS system in our on campus Student run restaurant. Running the reports are easy and easy to understand. The schools accounting department loves the Admin side of the software very easy to use and reconcile. The software was very easy to setup and program. There were no issues except for setting the IP address on the card reader you need to be fast. But that is a hardware issue not a software.

Pros

The software is just what we are looking for in a training environment. There are new students using the POS everyday. From the software to the back office reports this has been a great addition to Arizona Culinary Institute. I have not dealt with a better technical support, Very patient.

Cons

No cons were added to this review

Vendor response

Robert, Thank you for giving us a shot and letting us prove that we are a different type of POS company. I know the decision making process was long and difficult for you. We will be there every step of the way for you. I know Brian really enjoyed working with your team helping you get set up. We are proud to be a part of your school and if we can do anything to help your student better understand the hospitality industry please don't hesitate to ask. Cheers!

HT
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Hiro T.

Restaurants, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Need improvement. But good for small business

Reviewed 2 years ago

If you own small restaurant, you may consider this POS. But they are newbie from retail POS. So if you dont require to many modifier, this is good.

Pros

Cheap. You can use your own payment getaway, your own devices and it is pretty easy to setup. Good user interface so it is easy to train someone.

Cons

Lack of integration and API. Needs improvement for some features. I doubt that it is designed for large environment.

AH
AvatarImg

Alexandra H.

Restaurants,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Great Product for Seasonal Restaurants!

Reviewed 7 years ago
Pros

This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season!

Cons

I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option!

PS
AvatarImg

Pascal S.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Affordable and reliable

Reviewed 4 years ago

Been reliable part of our business for over 4 years now.

Pros

Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.

Cons

Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed

MB
AvatarImg

Magdi B.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

User Friendly

Reviewed a year ago
Pros

Great POS system with a very user friendly app! Simply made it easy to look after my business :)

Cons

Not sure what to say. All is just good. That is all

RS
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Ryan S.

Restaurants, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Incredible Platform

Reviewed 8 months ago
Pros

The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated!

Cons

Some reporting could be more details - a few items are tough to track!

TV
AvatarImg

Trey V.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Switched from Lightspeed

Reviewed 4 years ago

Would highly recommend for any small business.

Pros

We liked the ease of use with this POS as well as the exceptional support that was provided throughout the setup.

Cons

Some of the reports that I was used to using were an extra charge in lightspeed, but otherwise no complaints.

OD
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Olivier D.

Restaurants, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Work like a Beta version

Reviewed 4 years ago

Feel like your buying high price Pos but when ou using it it feel like its a early Beta version!

Pros

Very stable, Back end for report and input items in Dark color on ipad is really nice to not distract customer in restaurant

Cons

Does nt print modifier in Red lots of little feature that should be there for restaurant that are not hard of spit bill Report are not that great. not the most intuitive Pos i used

AI
AvatarImg

Alex I.

Restaurants,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

New PoS user purchased LightSpeed

Reviewed 7 years ago
Pros

Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed. Customer support is always helpful, patient and courteous.

Cons

Could have preferred initial training to be done in person rather than remotely. Sometimes, functionalities aren't 100% obvious (getting the cash register to open automatically for example), so at first, it seemed like we called Customer Support for a lot of non-issues

JG
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Jake G.

Food Production, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Lightspeed POS

Reviewed 4 years ago

Lightspeed has been really good to us over the past 4 years with regards to reports and POS systems.

Pros

The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need.

Cons

The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is.

LH
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Leigh H.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Very user friendly!

Reviewed 5 years ago
Pros

User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.

Cons

Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)

AD
AvatarImg

Alexandra D.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Best on the market

Reviewed 3 years ago

Anytime an issue or a question rise up, the team is super helpful and quick to solve it !

Pros

Best POS system on the market. Period ! The customer service and dummy proof system makes everythiong easy, plus accounting is directly linked. Amazing time saver !

Cons

When you set up your floor plan there is not a lot of choices in terms of ''decoration'' to help new memebers of the team visualise the better.... But truly, that's being a little bit over the top...

MW
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Miriam W.

Restaurants, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Easy to use, excellent reporting features.

Reviewed 3 years ago
Pros

We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features. It is simpler and easier to follow than Lightspeed Retail's back end. Reporting features are extremely helpful. It is all very customizable.

Cons

I don't like that the the software is not linked directly to Lightspeed Retail, and that when we lose internet connection we lose access to our POS.

MM
AvatarImg

Mathieu M.

Restaurants,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

User for 6 months with two stations and in house server

Reviewed 7 years ago
Pros

The support is the best i've seen in the POS industry so far and I've dealt with a few POS systems across my companies. The system is fairly easy to learn and pretty customizable. I've only had minor issues with network ips and printer setup etc for my specific setup but support were very helpful and caring. My setup is a cafe style without table service and with a drive thru.

Cons

There's some missing functionalities for Canadians but it seems to be in the works. We've had issues balancing our tills buf finally figured out gift cards are not handled correctly by the system... Supposed to be fixed.

KM
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Kumaresan M.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

First Advanced Software

Reviewed 4 years ago

We need better support system in the week end. We need a app to view from the menu. We will have to use browser to login into restaurant manager. As a owner, we need to simple app to check the sales summary for each location in the app.

Pros

Easy to use with many features. We have been using this software since the inception. We are happy with software.

Cons

There are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses.

ST
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SARAH T.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Would (and have) recommeded

Reviewed 2 years ago

With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS.

Pros

The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.

Cons

I wish our Chase payment system could be integrated.

BL
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Brandon L.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Restaurant logo

Lightspeed Restaurant

Lightspeed meets all of our needs

Reviewed 4 years ago

We are very happy using lightspeed at both of our restaurants. In the past, when we have a problem, lightspeed has been able to suggest a work around until the problem is addressed with an update.

Pros

Cloud based means we can access POS while away from the restaurant. Easy to use and minimal training required for new staff. New features are added on a regular basis. Customer service is reliable and available.

Cons

We are unable to use our Lightspeed without an internet connection. Unable to unfinalize receipts after 7 days.

TV
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Toby V.

Restaurants, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Restaurant

Lightspeed at the speed of light!

Reviewed 3 years ago
Pros

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Cons

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

AK
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Assad K.

Restaurants, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Restaurant

Great POS system

Reviewed 5 years ago

Lightspeed has helped to reduce costs and save time for my business.

Pros

Lightspeed has been great for my restaurant (Centrale Bergham West Island). They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues. You can't find a better POS on the market.

Cons

No cons were added to this review

JM
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Jaime M.

Restaurants, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Restaurant

User friendly and great customer service

Reviewed 4 years ago
Pros

We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!

Cons

I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!

MK
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Malcolm K.

Restaurants, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Restaurant

Choose Lightspeed!

Reviewed 2 years ago

Lightspeed was, is, and will continue to be great for us. Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Pros

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out...

Cons

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

DY
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Daniel Y.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Restaurant

The POS We've Been Waiting For

Reviewed 4 years ago
Pros

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production...

Cons

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

MP
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MICHELE P.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lightspeed Restaurant

HAPPY WITH LIGHTSPEED

Reviewed 4 years ago

In my restaurant, we have been working with Light Speed from the opening in 2017, so over two years now, and me and my staff are very happy about. I don't like to lie and obviously the POS is not perfect., there are always areas to improve, and be more functional and works better as with any system. I sent few email to suggest the area they can improve and i have a good response, and this is somenthing...

Pros

EASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE

Cons

SOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL

SL
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Simon L.

Restaurants, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Restaurant

A easy to use system that my team love

Reviewed 4 years ago

We started using Lightspeed around two years ago. When joining the business I inherited a creaky old POS system that had been chosen for its ability to connect to our hotel PMS rather than for its usability and features. I was surprised that a cloud based system would have the capability to connect to hotel PMS but lightspeed does this really well. We started with 6 month trial in one location and...

Pros

So easy to train the team Simple sensible interface Regular updates and improvements Great Hotel PMS (Opera) Interface

Cons

Only works on Ipad, would be great if Android was an option to open up the hardware market Needs consolidated reporting for chains

VA
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VAUGHN A.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lightspeed Restaurant

!!SMALL BUSINESS WARNING!! NOT FAIR

Reviewed 3 years ago

!!WARNING!!! THIS COMPANY IS NOT FAIR! They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they...

Pros

The software is comprehensive. Many add-ons are available at high costs.

Cons

It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Vendor response

Hello Vaughn, We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS

FP
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Frank P.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Restaurant

Fantastic system; exactly what we were looking for

Reviewed a year ago

When we decided to explore for a new POS system for our business, we were looking for a system that would be very user friendly, easy to install, good solid remote help desk and overall, a system that would be speed up our service. Due to the fast responses from lightspeed we were completely informed with the solution offered and had a quote in our inbox within no time. Very accurate, detailed and...

Pros

The ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it.

Cons

Have not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example)