Rezku POS vs Lightspeed Restaurant Comparison

I like that the Rezku team is proactive and works to ensure that updates are added and proven when given input about better features needed. Their support staff is top of the line and they make sure that all issues are promptly solved or given a workable alternative. The costs involved should not be overlooked, as they are extremely competitive compared to other POS platforms.

The customization of reports isn't as robust as some of the other systems, but it's certainly not crippling to effectively monitor the key metrics in day to day operations. With their focus on exceptional customer service and development, I can trust that they will incorporate more features as their customer base becomes more diverse.

Thank you for the positive review. We are working to make Rezku POS the best in the industry. You will see continuous improvements / updates to the system at no charge to you.

I like how it is easy to use and get started. I struggled with installation in the beginning but tech support was always there for me. They would really take the time to help me understand the hardware and software.

Depending on the size and layout of your restaurant, you may have to purchase a network kit to get everything to work properly. I wish the kit didn't cost so much.

Tommy, It's great customers like you that makes us love our jobs. Please feel free to call us anytime. We are always here to make your life easier. Incidental, we continue to release new features to enhance Rezku POS. All of the new features will automatically be uploaded to your system free of charge. As we improve our product you get the benefit. Brian, Jay, Jessikah and Logan wanted me to directly express their appreciation for you. Have a wonderful day.

There customer service is number one.everytime I call I feel like they really care because I had restaurant manager and there customer service just too bad. I look at touch bistro epos now and lava I choosed rezku pos because how they treat me back to costumer service

No cons were added to this review

Luigi, it has been a pleasure working with you. Your vast experience in the restaurant business is truly impressive. We look forward to growing with you.

Rezku offers a robust offline mode that allows my business to stay connected to our orders and our customers at all times. Our restaurant operates in an area with very little and unreliable internet service connection, and our other cloud-based POS system completely FAILED us in the past. Implementation was easy, and the customer service and tech staff have been easy to work with every step of the way.

No cons were added to this review

Shannon, It has been a pleasure working with you and your team. I know your location on a pier has some unique challenges concerning internet connectivity. We believe that our offline mode is the very best in the industry. Our offline has been the game changer for you. Now you can continue to take order and run your business even when the internet goes out (which happens often for you). The headaches that your old POS system gave you have disappeared. Thank you once again for your kind words. It is restaurant owners like you that make what we do so rewarding.

The platform is very user friendly and very easy to navigate. We just opened up a 200-seat brewpub, bar, & restaurant. Anytime I have had any issues or questions, the tech support team is absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has so many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.

My only issue is that there is no tools or resources for the host stand. That is a separate app. While I should have asked that question before we purchased the Rezku POS, I did just assume something like that would be included.

Dan Thank you so much for your business. We are continuing to making improve Rezku. We are committed to making Rezku the best POS on the market. We have added over 100 features in the past year and expect to keep that pace over the next year. Cheers! The Rezku Team

The software is just what we are looking for in a training environment. There are new students using the POS everyday. From the software to the back office reports this has been a great addition to Arizona Culinary Institute. I have not dealt with a better technical support, Very patient.

No cons were added to this review

Robert, Thank you for giving us a shot and letting us prove that we are a different type of POS company. I know the decision making process was long and difficult for you. We will be there every step of the way for you. I know Brian really enjoyed working with your team helping you get set up. We are proud to be a part of your school and if we can do anything to help your student better understand the hospitality industry please don't hesitate to ask. Cheers!

Cheap. You can use your own payment getaway, your own devices and it is pretty easy to setup. Good user interface so it is easy to train someone.

Lack of integration and API. Needs improvement for some features. I doubt that it is designed for large environment.

This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season!

I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option!

Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.

Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed

Great POS system with a very user friendly app! Simply made it easy to look after my business :)

Not sure what to say. All is just good. That is all

The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated!

Some reporting could be more details - a few items are tough to track!

We liked the ease of use with this POS as well as the exceptional support that was provided throughout the setup.

Some of the reports that I was used to using were an extra charge in lightspeed, but otherwise no complaints.

Very stable, Back end for report and input items in Dark color on ipad is really nice to not distract customer in restaurant

Does nt print modifier in Red lots of little feature that should be there for restaurant that are not hard of spit bill Report are not that great. not the most intuitive Pos i used

Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed. Customer support is always helpful, patient and courteous.

Could have preferred initial training to be done in person rather than remotely. Sometimes, functionalities aren't 100% obvious (getting the cash register to open automatically for example), so at first, it seemed like we called Customer Support for a lot of non-issues

The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need.

The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is.

User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.

Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)

Best POS system on the market. Period ! The customer service and dummy proof system makes everythiong easy, plus accounting is directly linked. Amazing time saver !

When you set up your floor plan there is not a lot of choices in terms of ''decoration'' to help new memebers of the team visualise the better.... But truly, that's being a little bit over the top...

We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features. It is simpler and easier to follow than Lightspeed Retail's back end. Reporting features are extremely helpful. It is all very customizable.

I don't like that the the software is not linked directly to Lightspeed Retail, and that when we lose internet connection we lose access to our POS.

The support is the best i've seen in the POS industry so far and I've dealt with a few POS systems across my companies. The system is fairly easy to learn and pretty customizable. I've only had minor issues with network ips and printer setup etc for my specific setup but support were very helpful and caring. My setup is a cafe style without table service and with a drive thru.

There's some missing functionalities for Canadians but it seems to be in the works. We've had issues balancing our tills buf finally figured out gift cards are not handled correctly by the system... Supposed to be fixed.

Easy to use with many features. We have been using this software since the inception. We are happy with software.

There are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses.

The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.

I wish our Chase payment system could be integrated.

Cloud based means we can access POS while away from the restaurant. Easy to use and minimal training required for new staff. New features are added on a regular basis. Customer service is reliable and available.

We are unable to use our Lightspeed without an internet connection. Unable to unfinalize receipts after 7 days.

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Lightspeed has been great for my restaurant (Centrale Bergham West Island). They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues. You can't find a better POS on the market.

No cons were added to this review

We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!

I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out...

Read more

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production...

Read more

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

EASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE

SOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL

So easy to train the team Simple sensible interface Regular updates and improvements Great Hotel PMS (Opera) Interface

Only works on Ipad, would be great if Android was an option to open up the hardware market Needs consolidated reporting for chains

The software is comprehensive. Many add-ons are available at high costs.

It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Hello Vaughn, We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS

The ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it.

Have not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example)