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Cloud-based salon and spa scheduling & management software

(6)

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Rosy Features

Features Summary

Functionality

4.5

/5

144

Total features

45

5 categories

Rosy features

Access Controls/Permissions
Appointment Management
Appointment Scheduling
Automated Scheduling
Barcode/Ticket Scanning
Billing & Invoicing
Booth Rental Management
Client Database

Common features of Appointment Scheduling software

API
Access Controls/Permissions
Activity Dashboard
Appointment Management
Automated Scheduling
Availability Management
Calendar Management
Client Database

Price starts from

29

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

144

Price starts from

29

/user

Per month

Total Features

45

Unique features

  • Retail POS

  • Ordering Automation

  • Order Management

Functionality

4.6

/5

3.4K

Price starts from

30

/user

Per month

Total Features

228

Features in Common

42

Unique features

  • Forms Management

  • Purchase Order Management

  • Member Accounts

  • Nutrition Program

Functionality

4.3

/5

1.1K

Price starts from

200

Per month

Total Features

102

Features in Common

38

Unique features

  • Credit Card Management

  • Event Management

  • Alerts/Notifications

  • For Gyms

Common Rosy comparisons

Rosy logo
Boulevard logo
RosyvsBoulevard
Rosy logo
Booker logo
RosyvsBooker
Rosy logo
Vagaro logo
RosyvsVagaro
Rosy logo
GlossGenius logo
RosyvsGlossGenius
Rosy logo
Mindbody logo
RosyvsMindbody
Rosy logo
Acuity Scheduling logo
RosyvsAcuity Scheduling

Reviewers who mentioned features said:

SL
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Sally L.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I've used a few other software systems Rosy is by far my favorite because of how easy it is

Reviewed 7 years ago
Pros

I've used a few other software systems Rosy is by far my favorite because of how easy it is. The reports are simple and easy to understand Really everything about it as simple. Other software is I've used you have to go through several screens just to find your answer. I appreciate so much that is not the case here. Also your technical support is excellent!

Cons

There have been some serious system crashes lately that have made it difficult to operate But I will say you guys do whatever you can to make it right and you own the problem and don't try to blame other shit for it. I truly appreciate that

KB
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Kimberly B.

Cosmetics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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For the most part, it's great!

Reviewed 7 years ago

I like that they're constantly working to improve and add more features. Some of the features need more options and flexibility to be more useful, but as time goes on, I'm sure they'll continue to make improvements. Specifically the Rewards feature and the parameters for Mass Email Client Lists need to be updated. Also, the Image Library needs to be accessible on mobile again. Their Online Booking is great!

Pros

The Online Booking and schedule view (I really like the red time bar they added recently)

Cons

They sometimes make "improvements" that make things worse/harder. For instance, removing the Image Library from mobile. These days a lot of people are using apps to create images for Social Media, so you need to be able to easily add them to the Image Library from your phone.

BL
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Beth L.

Consumer Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Happy with some aspects but still waiting on reports promised day 1 - still waiting.....

Reviewed 6 years ago
Pros

Happy with text and email confirmations, fairly easy transition from previous software. Basic customer service is responsive for the most part.

Cons

Asked about 2 specific reports before purchasing product, promised they could create them no problem, still waiting almost 1 year later, they say they cannot give us a date when they will be done, one is for tax reporting. No apologies just told 'in development' then told nothing is worked on during Nov & Dec - so don't have issued during those 2 months. Not flexible for building or customizing reports that exist. Having issues with server but they cannot tell us if it is their issue or ours and we cannot have people kicked off mid appointment or mid check out. Booking multiple services are challenging and have to be booked separate.

Vendor response

Thank you Beth (and your team) for working with us to address your reporting concerns. With the changes released a couple months ago, we understand your process is much smoother. Please feel free to contact support with any issues going forward. Thanks again - Jim.

RL
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Rebekah L.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent cloud based software

Reviewed 7 years ago

Rosy has all the features I was looking for when researching software for my salon. Online booking, email and text confirmations, cloud-based (no annoying updates), and plenty of reports for management. The price increases as you add stylists, which is nice when starting out small, you don't need to pay a ton up front. The customer service has been excellent and very prompt every time I have a question. I would definitely recommend this to other salons.

Pros

Text/email confirmations Reports Online booking Cloud based

Cons

Can't use same email with multiple clients (a pain for families) Can't discount a service but still give full credit to the stylist for the service (i.e., salon-run promotions that shouldn't affect stylist commissions)

CG
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Carolen G.

Cosmetics, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Scheduler for my salon

Reviewed 7 years ago

I've used this service for about 6-7 years now and I have never even considered switching to anything else. They continually update the software to make it better and more easily functional. Any time I have had any little hiccups with the system they are QUICK to get back to me and help right it. I wouldn't waste my time with any other service just get this one... the best in the industry!

Pros

Ease and functionality Constant updating of software on the back end Serve based so I can get to my schedule from ANYWHERE

Cons

N/a

DN
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Dustin N.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Salon Management Software Available!

Reviewed 7 years ago

As a salon owner, Rosy salon management software does everything I need it to do. It makes running a salon so easy, we don't need to hire a receptionist. 80% of our clients are confirmed through email and text confirmations, so we dont even have to make the confirmation phone call! I highly recommend Rosy to any salon or spa.

Pros

Online scheduling, email/text confirmations and all the reports I need

Cons

i would love to have a time stamp on when tickets were closed out in the client appointment log.

rb
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ransome b.

Self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I use this daily to manage my salon and am very satisfied

Reviewed 6 years ago

easy to use and all my information in one spot. good customer service. reporting available. and online schedule

Pros

I like how easy it is to use and all the report features. It also has the ability to keep all my product information and inventory.

Cons

the online scheduler could be easier to use. I have had complants from clients. I also don't think the text reminders work as often as I'd like

KH
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Kay H.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I simply cannot express how happy I am with this software!

Reviewed 7 years ago

It's an absolute time saver for me. It's easy to use and my clients love the online booking feature!

Pros

As a booth renter in a rental salon, Rosy has allowed me to run my business and keep all of my contacts and books private while I let the receptionists check clients in for me. Online booking has been great for business too - My clients love it! They can book their appointments anytime that is convenient for them. The auto confirm feature is also a lifesaver for me. I just set the preferences and then my clients get a text or even an email confirmation to remind the about thier appointment. That way I don't have to make calls at the end of the day. Total time saver!

Cons

No cons were added to this review

KH
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Kim H.

Cosmetics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Don't know what we'd do without it

Reviewed 7 years ago

From the very first moment of setting it up, Rosy support was there every step of the way. This program is so easy to use. Our clients absolutely LOVE getting the text and email reminders. It has cut down on our no shows dramatically. I love that if I'm on the go I can check/book my schedule wherever I am. I don't know why we waited as long as we did. You won't be sorry that you went with Rosy! It's the BEST!!!

Pros

easy to use- many features

Cons

nothing

JA
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Jacob A.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Gets you part of the way there...

Reviewed 7 years ago
Pros

Very simple to set up and use. There are not a lot of bells and whistles, and so the software is fairly intuitive for our staff.

Cons

Because it is cloud based, you are dependent on the reliability of the administrator's servers. Over the past month, there have been 2 outages that lasted several hours each. Reliability is critical in this industry, and we can't afford to have the systems down during the work day. The software is bare bones. This software will not support the flawless transaction flow you experience when going to a fast food chain, or other well-seasoned business. The software supports simple transactions and scheduling, but does not accommodate more complex customization which can be found with other Salon Software on the market.

SC
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Sarah C.

Consumer Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great System

Reviewed 7 years ago

My salon has used Rosy for 7 years now. We've enjoyed it from the beginning, but over the years several updates have made it run even smoother. It keeps up organized and running smooth!

Pros

It has all the features I need to capture client information and formulas. The easy to pull up client history is also great.

Cons

From the perspective of a 2 person salon the cost is a bit high.

ZJ
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Zoey J.

Hospitality, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All that with a cherry on top!

Reviewed 7 years ago

Rosy Software has been such an amazing experience for my business. It is very user friendly on the front end, while giving me all of the numbers, reports, and inventory tracking on the back end. I thoroughly researched over a dozen salon and spa software options before picking Rosy. I can definitely say that it gives you "All that with a cherry on top!" Pick Rosy. You won't be disappointed!

Pros

What's not to love. It's user friendly, easy to schedule with and run the right reports.

Cons

I have had a few issues (using it in other browsers like IE and a couple inventory questions.) I would love it if there were simply youtube videos or videos to go along with the knowledge base. That would be a great improvement!

MW
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Michelle W.

Consumer Services,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Pleased Long-Time Customer

Reviewed 7 years ago

I have used Rosy since 2008 and have never had any issues at all. Very reliable and has always done what I needed it to do. Client connection is so important and Rosy makes it so streamlined and very easy to do! I constantly get updates and new features! Love Rosy!

Pros

It's easy to use and has great features!

Cons

The reporting isn't as detailed as it could be.

MS
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Melissa S.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great program for the Money.

Reviewed 7 years ago

Rosy has been an affordable option for my salon for scheduling and tracking. They are always updating and improving the program. I look forward to many more options w them as they constantly improve their company!

Pros

Ease of use Backed up in the cloud Remote access

Cons

Sometimes the upgrades arent an upgrade w changes- but we adapt

JT
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Jenna T.

Cosmetics, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Program

Reviewed 7 years ago

I have been using the program for almost a year. I love how easy it is for me to use and for my clients to book their own appointments. I really like all of the features like text reminders.

Pros

Easy to book appointments

Cons

Need to have a better way to client share. I work in a booth rental salon and each person has their own Rosy account but you still have to enter in a client as a new client even if someone else has it in the system.

CE
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Christina E.

Consumer Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes running a business easy!

Reviewed 7 years ago

I use rosy for everything, scheduling, staff & inventory management, credit card processing etc. This has made my work so much easier. I love all of the different reports i can run to see how my business is growing. Great Program!

Pros

The easy to use interface

Cons

If a family uses the same email address for booking it will not allow me to send a receipt to one person stating that their email address is in use by another user.

RS
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Rudy S.

Self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great program - Good Value

Reviewed 7 years ago

I've been using Rosy Software for a few months. So far so good. No real complaints but I think if they add a few features the product can be perfect!

Pros

Online booking, Inventory, customer service is excellent.

Cons

System needs ability to add text to confirmation emails, Inventory and services set up is a little limited and complicated but I've been able to work around it, tip handling needs a little tweaking and there needs to be the ability for me to allow my clients to carry a balance on their account rather than moving a ticket to another date. In my previous software I was able to allow my clients to pay for their service(s) or products at a later date and on occasion pay it in a couple of installments.

GM
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Gary M.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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After my conversation with Rachel Lechner i knew that this was the software for me!!

Reviewed 7 years ago

The price is 1 of the benefits from the other software that we switched from.. Rosy is less expensive!! And the support has been excellent..

Pros

The ease of use and the portability of it!! Being able to use it from any mobile devise!! The support has been great!! And have been able to learn the system quickly..

Cons

No cons were added to this review

JC
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Joe C.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Switching from Shortcuts to Rosy was the BEST DECISION EVER!

Reviewed 8 years ago

I am a consultant that puts companies into the cloud. My client had a different software when I started consulting for them a few years ago. We struggled with it for 2 more years, and they had it a few years before I came on board. In my work experience, I was a UI designer and application developer of online apps for Autodesk, which is the 2nd largest software company in the world, so I know my stuff....

Pros

Everything! It is not over engineered. It does exactly what it is supposed to. It has great features for clients to schedule and manage appointments online and through text messages. It has CRM, Reports and all the major and minor features necessary to run a successful salon and not have to focus on the software. It seamlessly integrates into the daily workflow.

Cons

The Email Builder for the CRM needs to mature a bit more, but overall it works great for someone with knowledge of how to build emails. It's just not a job for someone with little or no CRM experience. I can see that it will get better, and you could always use MailChimp or other CRM service for sending Campaign style emails if that is what your salon does. Rosy handles all the automated emails quite well once they have been setup. Mobile functionality is important so be prepared to test your messages on a mobile device. It all works great, it just takes some know-how or you have to call support and let them help. Or you can have a consultant like me help you.

KS
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Kathy S.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Salon Runner

Reviewed 3 years ago

The staff at ROSY are amazing. Even though I have never met anyone personally, I feel like they are part of my work family. They are always positive, supportive and what I love and feel is super important if you don't know the answer, don't be afraid to say I don't know, but will find out the answer. They know the system and are not afraid to seek what they don't and are fantastic at followup.

Pros

The system is as complex or basic as you choose. I find new employees can learn the system quickly, learning the basics and feeling comfortable with the system. I have done numerous trainings with ROSY staff on the system and our new employees. The staff are patient, gives the basics of the system, during the training, which allows new employees to feel confident with the system.

Cons

Not all software systems are going to give you 100% of what you what. The team at ROSY are always willing to hear requests on what I would like, and give my suggestions to development. As a franchisor I would love to be able to pull monthly and quarterly reports and have them all on one sheet for analysis.

JN
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Jody N.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It's just OK

Reviewed 7 years ago

We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead...

Pros

Booking an appointment is simple and customers tell us the online booking system is user friendly. It is also cost friendly.

Cons

There are constant interruptions with the server which is very frustrating. I wish Rosy would fix this already. When we used the program back in 2012 it was the same and nothing has improved since.

KK
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Kimberly K.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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If you're looking for support, look elsewhere

Reviewed 4 years ago

Overall, Rosy was a decent program which failed to truly fine tune it's core services before trying to add on a lot of other features.

Pros

A very customizeable salon software system. Ability to change timing for different services and providers, and color coding options were nice but not overwhelming. Extensive reports. Great email marketing which included premade templates and easy way to select the custoemrs to receive the email campaign and tracking.

Cons

Reports all pulled and displayed data differently. Some would add odd things into names like "new request" which made compiling data a pain as you had to clean up each report to match another to compare information. Customer support was close to nonexistant, and every problem you had was essentially "your fault, not the software" and more often than not resulted in a work around to do a basic task....

MS
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Mark S.

Consumer Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software that continues to evolve!

Reviewed 7 years ago

I know that switching salon software is scary. I kept putting it off because it seemed overwhelming. I had been researching for 2 years. Some had the features I wanted, but the monthly cost was high. On top of that, they had per text costs on top of that. I would be paying for some of the software offerings. Fortunately, I found reviews on Rosy that were good, and I checked out their website. It seemed...

Pros

Ease of use, and frequent updates!

Cons

I wish you could have pop up alerts for client notes. It used to have them, but they switched to having the notes show up in the upper left side of the screen, and often get unnoticed. Maybe have the red circle for the notification blink to catch the eye.

DH
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Derek H.

E-Learning, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This company sets itself above the rest with the best customer experience and service !!!

Reviewed 7 years ago
Pros

1. First cloud based software and we never have outage issues 2. Free text and email confirmations. Most of the others charge for this 3. Works on all devices, Apple, PC, iPad, tablet, phone Etc. 4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform 5. Online Client Scheduling the best we have ever used; it has increased our online...

Cons

No cons were added to this review

DH
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Derek H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hands Down the Best Salon Software available!!!!

Reviewed 7 years ago

Our company has a huge number of clients that are salon owners using software. I can tell you that we see 3 to 4 software companies that are in most salons because they are market leaders. Our salon and spa business education systems rely on software that can get the job done. With that being said, we have become extremely excited over one platform which is constantly evolving and becoming our go to...

Pros

No pros were added to this review

Cons

No cons were added to this review