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Cloud-based salon and spa scheduling & management software
Rosy Reviews - Page 4
142 reviews
Recommended
Ashley Z.
Apparel & Fashion, 1-10 employees
Used monthly for 6-12 months
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You to use and great service would use again in the future
Great company with ease-of-use great price overall good company would recommend to family or friend
There is nothing I really don't like about this company overall great company so I'm going to recommend them to others
Monique S.
Retail, 10,001+ employees
Used other for less than 6 months
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Great!
I assisted a friend with launching this for her business and I would defiantly recommend this software to any salon professionals. Pros Training is provided by rep who are very helpful and patient Software is intuitive and user friendly Help is available 24/7!
I really cannot day anything negative about it.
Jennifer K.
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We have been able to modify Rosy to meet our unique needs very easily, there is no other program that would allow us to do that. We recently set-up Rosy at our sister company because we were so happy with it!
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RENEE B.
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The updates and maintenance sometimes can be a hassle, but for everyday use its great. The schedule screen doesn't permit you to few a day schedule only weekly schedule
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Karen K.
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I have been with Rosy since the beginning. Jim Bower takes his company very seriously and continuously updates and improves his site. Customer service is outstanding. Thanks for providing a great service.
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Shari G.
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Rosy salon software is very user friendly and they offer wonderful customer service! It works perfectly for my full service salon and spa and I can't imagine the workplace without it!
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Anonymous Reviewer
Verified reviewer
Retail, 11-50 employees
Used weekly for less than 6 months
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We had to install it for a customer and try it for some time. Our company liked how easy is to set up. I personally like that allows the salon owner to partner with manufacturers.
Could be a bit expensive for small salons.
Jodi V.
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This is great for commission or chair rental salons. I love that you can use it on line!! I have never had a problem customer service is great!
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Tina R.
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I have to be honest. I am just a 1 person business and do not use rosey to its fullest potential. Love love love it!!!!
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Sarah S.
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I would never choose any other software. It is the best for my salon. Very easy to handle and very reasonably priced. The clients love all the online appointments and reminders!
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Katrina R.
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Great program. Pretty easy to switch to and use. I love, and my clients, Love the automatic email and texting confirmations!
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Howie G.
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Just opened our 3rd salon this week. Rosy is an integral part of our growth. Online booking and payroll are especially easy.
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Denise O.
Consumer Services, 11-50 employees
Used other for less than 6 months
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It totally helps with setting appointments. I love how easy it is to find anything that has been saved.
This software is one of the easiest to maneuver thru.
Nothing I had a glitch in the beginning with the Facebook integration, but nothing further.
Alysha P.
Hospital & Health Care, 51-200 employees
Used other for less than 6 months
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I love having the appointment details handy via text and getting the reminders.
No complaints at this time, but I haven't used it long.
Pamela S.
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Happy with improvements for mobile. I think it's a bit expensive all around although I have not looked into other companies.
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Fatina S.
Food & Beverages, self-employed
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I'm using for my snack database.
Very user friendly and it help me to keep track my database with efficently.
The cost of the software was a bit pricy but it affordable.
Claudia C.
Human Resources, 1-10 employees
Used monthly for less than 6 months
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Staff was very attentive and listened to all my concerns. They made sure I was comfortable and felt invited while they were providing their service.
Everything about my experience was wonderful.
Kevin M.
Verified reviewer
Retail, 1-10 employees
Used daily for 2+ years
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I could operate without Rosy, but why would I do that? It makes my life easier and my clients love it. I have been a loyal user since 2009.
I love the ease of use. The ongoing updates and added features. My clients love the ease of scheduling online and the confirmation system has made my life so much easier.
I would love to see a “discount all” feature for retail instead of being forced to discount one item at a time.
Heidie J.
Individual & Family Services, 11-50 employees
Used daily for 6-12 months
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Their customer and price. Just a phone call away for any questions I have. I’ve never been on hold for more than a few minutes. Their price is affordable. Bring from Canada and buying American product I’m always needing worry about the cost after exchange.
I can’t customize the taxes. I had to come up with a different way for it to work for me.
Jody N.
11-50 employees
Used daily for 2+ years
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We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead...
Booking an appointment is simple and customers tell us the online booking system is user friendly. It is also cost friendly.
There are constant interruptions with the server which is very frustrating. I wish Rosy would fix this already. When we used the program back in 2012 it was the same and nothing has improved since.
Joe C.
Retail, 1-10 employees
Used daily for 6-12 months
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I am a consultant that puts companies into the cloud. My client had a different software when I started consulting for them a few years ago. We struggled with it for 2 more years, and they had it a few years before I came on board. In my work experience, I was a UI designer and application developer of online apps for Autodesk, which is the 2nd largest software company in the world, so I know my stuff....
Everything! It is not over engineered. It does exactly what it is supposed to. It has great features for clients to schedule and manage appointments online and through text messages. It has CRM, Reports and all the major and minor features necessary to run a successful salon and not have to focus on the software. It seamlessly integrates into the daily workflow.
The Email Builder for the CRM needs to mature a bit more, but overall it works great for someone with knowledge of how to build emails. It's just not a job for someone with little or no CRM experience. I can see that it will get better, and you could always use MailChimp or other CRM service for sending Campaign style emails if that is what your salon does. Rosy handles all the automated emails quite well once they have been setup. Mobile functionality is important so be prepared to test your messages on a mobile device. It all works great, it just takes some know-how or you have to call support and let them help. Or you can have a consultant like me help you.
Kathy S.
Consumer Services, 1-10 employees
Used daily for 2+ years
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The staff at ROSY are amazing. Even though I have never met anyone personally, I feel like they are part of my work family. They are always positive, supportive and what I love and feel is super important if you don't know the answer, don't be afraid to say I don't know, but will find out the answer. They know the system and are not afraid to seek what they don't and are fantastic at followup.
The system is as complex or basic as you choose. I find new employees can learn the system quickly, learning the basics and feeling comfortable with the system. I have done numerous trainings with ROSY staff on the system and our new employees. The staff are patient, gives the basics of the system, during the training, which allows new employees to feel confident with the system.
Not all software systems are going to give you 100% of what you what. The team at ROSY are always willing to hear requests on what I would like, and give my suggestions to development. As a franchisor I would love to be able to pull monthly and quarterly reports and have them all on one sheet for analysis.
Mark S.
Consumer Services, 11-50 employees
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I know that switching salon software is scary. I kept putting it off because it seemed overwhelming. I had been researching for 2 years. Some had the features I wanted, but the monthly cost was high. On top of that, they had per text costs on top of that. I would be paying for some of the software offerings. Fortunately, I found reviews on Rosy that were good, and I checked out their website. It seemed...
Ease of use, and frequent updates!
I wish you could have pop up alerts for client notes. It used to have them, but they switched to having the notes show up in the upper left side of the screen, and often get unnoticed. Maybe have the red circle for the notification blink to catch the eye.
Elizabeth N.
Verified reviewer
Used daily for less than 6 months
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The benefits I received from this software were excellent customer service, ease of website and salon software integration, ease of credit card and salon software integration, and ease of salon software set-up. As a new user, I was very easily able to set up my business info, add employees and their schedules, and add all of my salon and retail inventory. Highly recommend!
I am new to the salon business and have never used a scheduling/inventory software before. Because of the excellent customer service, I have been able to get our new salon up and running using the Rosy software. It takes time to learn, but is quite intuitive. Every single time I've called, customer service team has been patient and informative. I've never felt like my questions were bothersome to them. I also purchased the cash drawer, receipt printer, and scanner from Rosy. I am very happy with these products and the help I received in setting them up. Working with the Card Connect company via Rosy to integrate our systems has also been very easy. My experience has been better than expected and I highly recommend Rosy Salon Software to everyone who might need it.
At this time, I can't think of anything that I don't like about the software. It exceeds my expectations.
Anonymous Reviewer
Verified reviewer
Cosmetics, 11-50 employees
Used daily for 1-2 years
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it has been great. easy to get used to using everyday.
Rosy would work well for a small salon and also fora large one. its easy to add employees and to adjust all of their service menus according to what they offer specifically . lots of customization options but still easy to use!
Several windows popping up when clicking on clients name to check in , for every person. it would be nice if it would close when you click around it or if the window was smaller.
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