DaySmart Salon Features

I like the ease of use, it’s pretty easy to navigate around. Lots of helpful reports for the business and very detailed client profiles. The text reminder are great to have as well!

There are certain features as a stylist that need to be tweaked. One is, for example, If a client comes in and wants to only buy product, you can’t just close it out, it has to have a service with it. Also, there is a limit on the amount of texts per month, and you pay for overages. Seems like we are past those types of charges in this day and age. I would certainly use the marketing more if that wasn’t the case. Very limited customer service if you have a lower end package. That should be there for everyone if you want them to be satisfied.

+The scheduling feature is on point. All of the options you need. The appointments drag easily. +Lots of reports to choose from

-Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris -Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous. -It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer -If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry -The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online -It's more expensive than other alternatives that compare

We are sorry to hear that you're unhappy with your purchase. A few clarifications on your "Cons": Windows is one platform on which we offer this service. Thousands use our cloud platform which allows for native Mac access. We have two card processors integrated with our systems and neither of them are required, nor are either of them "ridiculously expensive". Your main point seems to be data export,...

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Most things work well, just small adjustments to improve the software overall

Multiple client accounts not being merged even when the information is exactly the same. Which doesn’t allow accurate history tracking. DaySmart allowed payroll and online booking and ideally did work on Instagram but does not if you need it on multiple accounts. We can’t offer a booking button on Instagram for multiple team members

Customer service and having a software that has been around a while.

This software is very very very dated. Stylist are now require deposits charged before booking a appointment, require you to pay for the entire appointment in some cases and charging for no shows instantly. I have complained and complained yet they continue to add features that they can make money off of instead of catering to our request. It’s my third time returning and was told it was better and found out that wasn’t true. I am very unhappy with salon iris and as soon as I can find something that caters to the new age way of handling my salon then I’m leaving. I have spoke to [SENSITIVE CONTENT] several time month after month and it’s hopeless. Shame

This has been one of the best investments to my business since I started using it in 2006. It has helped me grow and manage my salon better than I thought. The thing I like most is how I can customize it to my business.

I don't know what to put here because nothing pops into my head. I have been happy and honestly cannot come up with anything.

Very user friendly. This software is a life saver. Keeps all stylist calendars organized. It is fully customizable.

Some of the a la carte items are a bit pricey.

i have been using salon iris for about 4 years now it has done wonders for me taking me from a pen and paper business to digitizing my appointments, Customer service is a breeze (most of the time) short hold.

2 important think i would like to see added to this software and then this will be the best spa software out there a better online booking and intake and treatment record option

We depend on this software, however it goes down at least once every month and puts us in a bind or charges clients more than once. It good software with lots of features but expensive for booking and POS. We are stuck for 3 years. No on told us the software is connected to the booking and POS.

You have to use the ELLO cash register system with DaySmart. They are owned by the same company. We were not told that. LOVE the register and booking is very functional.

I enjoy the DaySmart offers cloud user access for the team to see their schedule. Being able to have client profiles helps create consistency with client visits. Working the app is easy to manage and they offer some great features but they could use improvement. They take their customers feedback to build the app.

DaySmart will have a lot of glitches in the system, and the app version lags running slow or logging out. When they add new features with updates they’re not 100% ready to go and have bugs that require improvements. Their email marketing templates are absolutely the worse. To generic and almost too tacky/old school to use. All other salon softwares are more up to date with their email marketing.

The software has made our scheduling so much easier. Stylist can be in control of their own books, checking the receptionist decision and eliminating mistakes. The text reminders are a godsend and the clients love them. The color coding makes it easy to decipher. Double booking works wonderfully.

We wish future appointments would show up when making an appointment as people forget to tell us to cancel one they already have. You also can't "lie" to a client and tell them their appointment is earlier, for the chronically late clients. When the internet goes down or a glitch with the software, the receptionist loses the ability to work (doesn't happen with paper) but we still have cloud access.

It is very easy, especially for someone like myself that is not very comfortable with technology. I love that I can input everything from appointments to inventory and everything is kept track of. The website feature is very nice too. Affordable, professional and user friendly, plus the service has been almost perfect.

Unfortunately when I signed up for Salon Iris I specifically told the gentleman who helped me that all I have to use is my phone and my phone is an Android Galaxy S8+. I was very specific because I had no desire to have to buy anything else for this software to work. Everything was great until I received my free credit card swiper that worked with my phone. Well that was supposed to work with my phone....

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Online booking Till count Slow appointment time texts Appointment keeping and the function to be able to set times to each stylist. It keeps records

Alot of the features are not made for Canada. The quick books option The pricing of the program in general I'm am unable to use the system for clients to leave a deposit via cc. Salon booth renters are unable to keep their own till count. Alot of the features don't work on the app and only the computer and in this day and age everyone runs from a cell phone

Very easy to use, nice POS, payroll ect.

The customer service with this company is ABSOLUTELY AWFUL. However, I have been using this software for a very long time and rarely need to call. Beware that if you call, they will absolutely NOT help you if you aren't a 10+ employee business. They say they can't help you unless you upgrade. WORST CUSTOMER SERVICE EVER.

App is easy to use anywhere when having to book appointments

The inventory keeping is not good The checkout is not good

The fact I can edit and write notes in the services, that the ticket is a pop up and not a new screen. Most reports are better than other softwares.

That my reminders have limited characters. It’s a database program. I can’t do payroll through the program properly. A few of the reports I wish I could click on the category to see what summer to that total. (Ex. When you do a daily report and click on products, you get a list of all the products sold that day. I would love to be able to click on credit after doing a monthly report and see who all paid credit)

The software is very easy to use and booking is a breeze. I love all the auto confirmations! I also love how it keeps track of all of my numbers for the end of the year for taxes it makes it super easy.

I absolutely hate that when people message you through the app there is zero notifications to the user! I miss every single message Clients send me because there is no sound or icon that pops up on the app. I also wish you could turn off notifications for when you edit appointments. I keep that function on because if I change their appointment to a different day or time I want them getting the auto text. What I don’t like is if I change the timing or what it’s labeled as for myself to see in my own books it also notifies them.

Well suited for the beauty business of hairdressing.

After purchasing outright, I was charged over and over for updates and after paying monthly for the updates to keep my records available, I was told that once I stop paying monthly that my existing records would no longer be available to me.

user friendly, serve all basic needs for spa. Very easy to train to staff and used by clients online. I will suggest anyone who is not the tech savy to use salon iris over other software.

1. You cannot offer complicated package like another software, integrating package usage for same households 2. no intake form and sales offer online. 3.Cannot use if the main computer is off.

It’s easy to set up and helps keep track of all the important information you need for running a business.

Cell phone app can be difficult to navigate at times. Doesn’t show if someone confirms appointment or not. I have to look at the desk top version to see.

How easy it is to run, viewing reports, appointment scheduling, accounting. Has everything I need to stay organized.

What I like least is just what the clients experiences through trying to book multiple services or add ons. I wish there was a way to separate categories on the booking website into their own drop down menus as well as group/ couples online booking.

I love the ability to schedule guests, and the information I’m able to store for guests. I like that we can save their credit card information, and the ease with texting and confirmations.

The credit card processing has been a huge issue from the very beginning, to the point where we’ve considered switching services. I also wish there was a way to click on a guest in the schedule, after the ticket is closed, and see if they have any scheduled appointments. It’s inconvenient to have to go into each guest to check if tHey have scheduled appointments.

VIP support moreso when we were desktop version and dealing with [SENSITIVE CONTENT] was amazing! Many thanks to her! The working and self diagnosis of problems is easy with this system.

Now being cloud based definitely want to see memberships updated so when a failed payment, you can make the payment and not have to cancel member and restart, have had many issues with that since moving from desktop. Also had to found a work around to let us make membership purchase, to be "until canceled" we have to first click end date then click back to until canceled and then it works. Would...

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Getting started, free trial, pretty appointment book & lets me change the colors of it. Easy to pop in an appointment. Customizable loyalty program.

Outdated appearance after you get past the appointment booking, Horrible/outdated email marketing (whole thing is crap), a little bit slow in responsiveness, difficult to locate certain features such as the loyalty program, the mobile app & the desktop view are way different, trying to check someone out on your cell phone while accessing or adding the loyalty is crap, really noticed when working with my business coach & my accountant how off the data is for reports. I get 2 different numbers when trying to pin down the avg ticket. Can't pick dates for reports for the products & product sales section. Reports don't offer enough customization such as I don't want old inactive clients to show up in my reports. It messes up my numbers.

I like that the system allows booth renters to receive their funds directly and commissioned service providers can remain on a separate payroll. Not easy to set this up, but this was the only software/ POS system I could find that had this capability. This is important because it allows consistency in my shop and all customers can check out in one place.

There are so many things I don't like about this software; if another system becomes available that allows booth renters to be paid direct while commission employees to be paid through the shop payroll and has the other features I need, I will be switching again. Don't like: 1- phone/iPad app doesn't allow alot of important features that are only available on the desktop version 2- the system is...

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