Shop-Ware Reviews

Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50%

I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works.

Ease of use is incredible. After having ROWriter and then being sold Protractor, ShopWare is in a class of its own.

I haven't really experienced any cons. I can run it with my iPad from anywhere as long as I have cellular signal.

The system does work well in the sense it's not glitchy

The Lack of organization and features. Difficulty to use on a basic mobile device

The software allows for best transparency and communication between or staff and the customers. A lot of our new customer complement on how convenient the program is to use on there end, and how it makes the transaction of getting information about their vehicle to them much easier than other shops they haveused in the past.

The software is being updated with new features on a regular basis, which is also good. But the updates can sometimes cause bugs or glitches when they are released, Which cause confusion during regular use.

Customer review of work order including technician's notes, photos and videos is wonderful. Puts the customer at ease and allows full control of their decisions. Parts integration is wonderful; 6 vendors at the touch of one button rather than individual phone calls, websites and passwords. Digital Vehicle Inspections is also great.

Reporting is a little on the light side; data can be found and manipulated with a little effort.

Shop-Ware is easy to learn, clean, collaborative, easy for clients to interact with and improves productivity. Love it!!!!

I wish that we found it sooner. It has been very helpful for our growing business.

shop-ware is very easy to use and learn and is extremely up to date. Making the switch from an old platform which didn't seem like it was updated since 2005 to Shop-Ware helped with speed of service and modernizing how we do things. One of our favorite parts is the ability to take pictures and notes and the ease of being able to send it to the customer. The parts ordering process is quite nice and easy as well.

The reports could be a little easier to pull data from and it would be nice if they could make them accessible to read through the software and not to have to use Excel or Google Sheets.

After using the system for a short while, it has proven to increase sales as we set up invoicing that parts have to be billed out and received prior to closing an invoice. No more parts going out the door without being billed.

It was confusing as first as the terminology is different then what I was used to. Also the preset canned jobs were difficult to modify.

Shop-Ware seemed overwhelming (like many management programs) at first, but after 2 hours training I was ready to go live. Creating and sharing estimates with customers is simple and fairly quick.

I am not not a paperless shop (yet). My tech and I still like to write notes on work orders. Other that printing a screen shot of the work order, there is no option to print a work order for a technician. The screen shot contains all pricing and etc the tech does not need to see.

- Ease of use - Flexibility of the ENTIRE program - Customer Support!!!

Sadly, the things that we did not care for have all been completely revamped and upgraded. Now we LOVE them!!! (Sorry)

We had different shop management system for 14 years I wanted to add the DVI but I didn't want to buy a separate program so we switched to shop-ware. It's cloud-based so it would work for a multi shop location, It has improved productivity and customer satisfaction because of the capability to share information with the customer. Service writers and the tech's love it because of its simplicity and the learning curve is very quick. Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software. They will take the time to listen to an issue and explain how it works or if there needs to be an improvement, it will be addressed.

I am struggling to come up with cons. There are little things that I feel could be improved but it does not interfere with the programs capability.

Ease of use, Constant improvement made by development team.

Limitations on data export. Has gotten quite a bit better in last 6 months though!

Really love the availability to communicate with the customer through the system in multiple avenues. The log is a fantastic tool to refer back to as well.

Inventory/parts return/core management.

Cloud based and simple. The ability to use it from any device.

Lost some features like two way texting appointment reminders

Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work orders to customers via text. That makes sales happen without even having to talk to the customer.

The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this feature is coming it has been over a year and we are all a little impatient.

Complete a Repair Order in less than a minute from Customer coming in to signing the estimate Visibility to everything going on in the shop Quick financials by job or by individual services and recommendations, including GP on labor and parts Solid inventory and parts purchasing management Integrates easily and smoothly with Quickbooks Ecom ordering systems lets me look at my suppliers' price and availability side by side Open search routines - you don't have to flip around to different sections of the program to find something specific Auto-populates parts from your inventory when doing estimates/recommendations Do anything you need to from anywhere from any device. Good mobile implementation.

Scheduling system is standalone and doesn't work with other calendars (Google, etc.) I'd like more automation/notification on parts needed

Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and quick to build estimates.

The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked. Would also like the ability to end access times to the software for employees after-hours, so they can't access customer information after-hours.

Remote payment has been crucial during this pandemic. Adding photos and notes helps a client confirm what repairs are needed, allowing them to make informed decisions while never having to be on sight. The service history is easy to access and laid out in a way that allows for speedy research of prior appointments.

The only areas that I feel can be improved is the change of layout from my screen as the advisor to when a remote link is sent to the client. As I try to talk them through the paperwork remotely that are times that the notes, pictures or inspection results are in a different not or further away on their screen then mine.

We love the customer interaction and paperless ability. It has sped up the normal daily processes from receiving a customer, vehicle inspection, estimate creation, approval process and invoice finalization.

Detailed Reporting needs help, but it is getting weekly updates from the software team. Inventory reporting and PO creation with PDFs.

My customers are very impressed with estimates when they arrive on line. Very professional in appearance and easy to understand. They appreciate the pictures that accompany the estimate. I also find this system to navigate easily.

The learning curve of this product is easy. The Shop-Ware Team is constantly making improvements because they listen to their customers. This product has grown and improved over the years. No complaints from my shop. Only Praise!

Everything. It's easy to use. Easy to train. Easy for the customer. Evolving.

The 1 and only thing I don't like right now is the RO numbers are sequential. We were using Auto Fluent before and it was kinda nice to have every invoice sequential. The quotes had their own number until they were converted to a RO.. but that's it. Other than that everything else seems great.

I love the user functionality of Shop-ware. It is easy to read and see what is happening, as well as easy to use and figure out.

The reporting features aren't the best and that is the one thing that I use the most. I have to export, sort and essentially re-create each report to the use of my needs after it is dumped into an excel file. I have also had to train my co-workers on how they enter part descriptions just so I can find the data I need each month. We've made it work, but not ideal. Also, really wish there was a better way to track employee purchases!

Ease of use and overall integration with our CRM system.

Pricing is a bit high for a small shop and need to examine tiered pricing of subscriptions for smaller v. larger shops

I have been an advisor in many places and used many different softwares and they are always a chore to use. It's like you need a secret code to do things. This is user friendly, neat, clean, professional looking, and super easy and it MAKES SENSE!!

The ONLY thing I just don't agree with is the way the inventory works. Sure it has glitches here and there, but it is a software and that's how software is so I don't consider that a con, just the nature of the beast.

We were looking to move toward a paperless format and Shop-Ware made that easy. It alos enhanced the communication process with our customers and integrated a DVI from the jump.

I am hopeful that they can take over some of the CRM functions that are currently supported by outside vendors. I would love to see an automatic text reminder sent to upcoming appointments.