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Shop-Ware

Shop Management Solutions for Auto Repair - Individual & MSO

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(10)

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Shop-Ware Reviews - Page 3

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159 reviews

Recommended

JM
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Josh M.

Automotive, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Josh's Review

Reviewed 3 years ago

Great time saver for communication and building estimates.

Pros

Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and quick to build estimates.

Cons

The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked. Would also like the ability to end access times to the software for employees after-hours, so they can't access customer information after-hours.

AS
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Alexander S.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Review

Reviewed 4 years ago
Pros

-Mechanics can easily take picture and upload -Helpful support team -No show section is nice -Seeing which tickets are short parts is helpful

Cons

-Cannot link parts to an RO unless you start with the parts in the RO -Cannot undo received POs -Pages load slow even with 400 Mbps/20 Mbps and an above average computer -Only room for one phone number -No appointment confirmation before entire RO is made -Calendar view could be cleared up -Analytics section is not useful, Shop-Ware support members have trouble navigating and understanding too -Cannot...