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Shortcuts

Management tool for salons, beauty, spas, and barbershops.

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Shortcuts Reviews - Page 2

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126 reviews

Recommended

BR
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Billy R.

Retail, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Avoid at all costs if you're looking for a modern salon software

Reviewed 4 years ago

The staff are always pleasant and helpful however they have a policy of trying to tie you in to long contracts without being clear about it.

Pros

Shortcuts is an out of date and overly expensive salon software which doesn't have the capabilities that it advertises. The reporting feature is useless and makes it impossible to know how your business is performing. They don't even have a good client retention report that is easily accessible, which we consider our most important KPI. There is no option to use the full features of the software...

Cons

Lack of remote capabilities, poor reporting, poor online booking system & app. Not great for use on an iPad. It's just outdated and doesn't evolve quick enough.

BR
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Bernie R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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3 Year contract of frustration.

Reviewed 5 years ago

I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. Do your research, there is other software out there that works in a much easier way and doesn't cost as much. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!

Pros

The technical support are quote knowable and mostly friendly.

Cons

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing...