Shortcuts Reviews - Page 4

Reports. Software was able to generate reports for different aspects of business

Booking system is archaic and online booking is even worse

So pared to other software there was minimal positives. Only our designated account manager.

and is something we are constantly apologizing to our clients for. We would to Shortcuts advise to listen to your clients more and actually attempt to improve your software to stay relevant within the current climate.

Easy to use when you get its logics and learn where what located.

Many functions are not intuitive such as minimizing program window...

EASE OF USE, GREAT SUPPORT, 24/7 SUPPORT. THE STAFF IS VERY FRIENDLY AND KNOWLEDABLE. ERIC, ANGEL AND ERICA ABSOLUTELY GO OUT OF THEIR WAY TO MAKE THINGS HAPPEN. ALL BUSINESSES SHOULD HAVE EMPLOYEES LIKE THEM. THE ONLINE BOOK, SET AND FORGET, AND TEXTME ARE GREAT FEATURES THAT NOT ONLY TIME AND MONEY SAVERS, BUT ALSO REVENUE PRODUCERS. SET AND FORGET KEEPS US IN THE CLIENTS MIND ALL THE TIME WITHOUT WASTING 1 SECOND OF MY TIME. JUST SET THE PARAMETERS AND IT MAKES MONEY FOR YOU.

ALTHOUGH SET AND FORGET IS EXCELLENT, THE SETUP COULD BE MORE USER FRIENDLY..ALSO WOULD LIKE TO CUSTOMIZE SOME REPORTS

easy to use and keep up with numbers for the year

remembering how to use everything taught

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First of all, we want to thank you for taking the time to provide feedback. Your review, and the comments from all our customers, is incredibly important to us. We currently specialize in software for salons, spas, barbershops and cosmetology schools. Unfortunately, as a salt cave, we may not have been the best fit for your unique business model. We did raise this at the outset, however we apologize if you feel we could have communicated this more effectively. We want all our customers to be happy, and will be reviewing your case as we continue to improve our communication moving forward.

i was very reluctant to commit to a new software program for my salon...i did not want to give up our appointment book that we have used for so may years...i just didnt think it would be that much better for us to go thru the learning process... i admit, we moved VERY slowly and implemented everything on jan 1. it has been so great..i am amazed at how much i like it.. so professional, so organized, and so much better than before (yes, even better than our old appointment book!) thank god everyone at shortcuts was so patient with me..

do not have any cons

Simple to use. It does the marketing for you too now. You can lock the staff out of doing dumb stuff and also see it from home when you want. The computer layout is like the book, cards and cash register. No annoying buttons to bother you. Its a Touch screen - you hardly have to look at it to check someone out and book appointments you can just do it Easy while your chatting. I LOVE IT. It tells you everything in the reports that is going on

It cost a lot to get the software. We have had to buy it three times (for our three shops) - We wouldn't consider running without it though. That would be worse.

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Thank you so much Luba. Your kind words mean a lot to our team. Thank you for your business and partnership over the years! Great to have you in the Shortcuts family.

Pretty easy to use and good functionality

The cost far outweighed the viability of product and for $200+ per month. Far better software for much much cheaper.

Very powerful with good reporting and great customer support.

Some of the navigation is cumbersome, occasional bugs, customer reviews are directed to mylocalsalon rather than Google, not all features are available via cloud.

Nothing worked well. Always glitches and terrible online access 9/10 times unable to access Patient double booking and no help from the staff Customer service not great and couldn’t care less

Everything is a hassle Support is so difficult Definitely changing that system and would not recommend to anyone

How easy it is for us to use and clients! It's made our salon lives so much easier!

That I didn't find it sooner ! It's amazing!

We are very pleased with the system! It is easy to operate and the touch screen we opted for has made it easy to use.Text Messaging to confirm our clients appointments has made it less time consuming for our receptionists, saved us money each month, and has opened up our phone lines. Not to mention the customers love it! The other bonus is all the access it gives to the owners. It i has been helpful with growing our salon as far as marketing is concerned.

The client card has some personal information on it that not all customers feel freely to answer.

super easy to incorporate into the salon. now that we have ben using it for a couple of months we are getting the benefits of the program. i really like eric who has helped us a lot, without the special attention it would have taken us much longer to figure out.

the initial training was too fast. even with myself my business partner and two managers none of us could really do anything but make a basic appointment. so we tried to use the manual which was hard to decipher. that part was a bit frustrating and i kept feeling like i was loosing my staff's interest in the change over.

Ease of use. Train staff quickly. The reports are also solid.

It has many bugs that kicks off Online Booking for whatever reason and Google Booking. Our call to action is to book online. We don’t know it happens until a customer shares that our online booking is down.

Tech & Customer Support! Everyone at Shortcuts is very helpful and willing to spend the extra time to make sure you fully understand and get the most of their product/software. Eric has been our account rep - and he has been awesome!

Set & Forget - tho its an awesome feature, it does need to get a few kinks worked out. I'd refer to it as 1.0 version (maybe 1.5) when we wish it was a 3.0 version =) The features are really cool, it really does let you "set & forget", but it is a pain in the a** to set up.

has to be the text message service. very useful, i find that my clients never miss an appointment when the texts are sent out.

i cant really fault the system, if i had to i would say that its annoying when clients cant book an appointment via the app once the computer is turned off.

Limited; we don’t like a lot about Shortcuts but have to use it

Crashes frequently Not user friendly Reports are antiquated

Easy to use interface perfect for stylists and computer nivice but with the reporting capabilities that you need. Touch Screen .

When looking at a report it would be nice to change the dates/location/report requested info on the fly rather than having to start over. A summary page of data on all locations would be helpful as well. These are simply suggestions for improving the program.

I think it is easy to use and I always can ask the support if I have any doubt.

I think it has too many options, sometimes I get lost.

Great product useful. Very pleased. Thanks

Could be more reasonably priced. Thank you.

Its pretty easy to use the basic functions.The help desk is prompt and available 24hours!

You do require proper training to be able to use the various options available.