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Simphony POS Pricing, Features, Reviews and Alternatives

Simphony POS product overview

Price starts from

1

Per month

What is Simphony POS?

Simphony POS, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen operations. The platform helps restaurants manage processes related to takeout and delivery orders, menus and pricing, customer loyalty programs, online payments, and more. Managers can review real-time performance data and business reports from the centralized dashboard.

Key benefits of using Simphony POS

-Protect business and customer data with the world's most secure cloud-based restaurant POS system
-Integrate with a vast selection of technologies for online ordering, delivery, loyalty programs, and more
-Run your restaurant on the industry's most robust, durable restaurant POS hardware
-Take advantage of Oracle's 24x7 local support teams from anywhere in the world
-Run multiple restaurants from a completely customized restaurant POS system configured to fit your business needs

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
24/7 (Live rep)
FAQs/Forum
Knowledge Base

Training options

Webinars
Live Online
In Person
Documentation
Videos

Simphony POS pricing information

Value for money

3.7

/5

21

Starting from

1

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Simphony POS features

Functionality

4.2

/5

21

Total features

74

15 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Point of Sale (POS)
Multi-Location
Order Management
Activity Dashboard
Reporting/Analytics
Alerts/Notifications

Simphony POS users reviews

Overall Rating

4.4

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.83/10
Rating distribution

5

4

3

2

1

13

6

1

0

1

Pros
I have been happy with our experience with Simphony. They provide a great product.
Simphony gives us great flexibility and supports our solution in a good way.
We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions.
Cons
This company has got to be the WORST company to deal with, I can't imagine a worse roll out.
It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone.
Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with. Make a wise choice, don’t choose Oracle Simphony.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simphony Review - Minor DKL Food Group

Reviewed 2 years ago

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pros

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Oracle = A great global partner

Reviewed 2 years ago

I have been happy with our experience with Simphony. They provide a great product

Pros

One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires

Cons

Most adjustments to the program involve an additional purchase. Immediate support not often available

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.

Reviewed 2 years ago

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7. It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling...

Pros

The ease of menu updating and cusomtization.

Cons

There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone. Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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High end POS Solution

Reviewed 3 months ago
Pros

The POS layout is very well setup for ease of use, the wording and descriptions are simple and easy to understand for all our staff members

Cons

It is not compatible with GAAP OCB screens so it does not offer a drive thru solution, this area is still underdeveloped, It has to run in a window on your back office and if you accidently close the window the whole system shuts down.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simphony

Reviewed 2 years ago

effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!

Pros

Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Cons

Sometimes support a little clunky, but we get there in the end.

Simphony POS FAQs and common questions

Q. What type of pricing plans does Simphony POS offer?

Simphony POS has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription, Open Source


Q. Who are the typical users of Simphony POS?

Simphony POS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Simphony POS support?

Simphony POS supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Thai, Turkish


Q. Does Simphony POS support mobile devices?

Simphony POS supports the following devices:
Android, iPad, iPhone


Q. Does Simphony POS offer an API?

Yes, Simphony POS has an API available for use.


Q. What other apps does Simphony POS integrate with?

Simphony POS integrates with the following applications:
Restaurant365, SevenRooms


Q. What level of support does Simphony POS offer?

Simphony POS offers the following support options:
Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

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