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Simphony POS Pricing, Features, Reviews and Alternatives

Simphony POS product overview

What is Simphony POS?

Simphony, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen operations. The platform helps restaurants manage processes related to takeout and delivery orders, menus and pricing, customer loyalty programs, online payments, and more. Managers can review real-time performance data and business reports from the centralized dashboard.

Key benefits of using Simphony POS

-Protect business and customer data with the world's most secure cloud-based restaurant POS system
-Integrate with a vast selection of technologies for online ordering, delivery, loyalty programs, and more
-Run your restaurant on the industry's most robust, durable restaurant POS hardware
-Take advantage of Oracle's 24x7 local support teams from anywhere in the world
-Run multiple restaurants from a completely customized restaurant POS system configured to fit your business needs

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
24/7 (Live rep)
FAQs/Forum
Knowledge Base

Training options

Webinars
Live Online
In Person
Documentation
Videos

Simphony POS pricing information

Value for money

3.6

/5

19

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Simphony POS features

Functionality

4.1

/5

19
Total Features56 7 categories

Most valued features by users

Inventory Management
Point of Sale (POS)
Reporting & Statistics
Reporting/Analytics
Multi-Location
Order Management
Billing & Invoicing
Activity Dashboard

Functionality contenders

CAKE POS
Functionality
#1
Upserve
Functionality
#2
Toast POS
Functionality
#3
Simphony POS
Functionality
#4

Simphony POS users reviews

Overall rating

4.4

/5

19

Positive reviews

89%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.94/10
Rating distribution

5

4

3

2

1

11

6

1

0

1

Pros
I have been happy with our experience with Simphony. They provide a great product.

MF

Matt F.

Simphony gives us great flexibility and supports our solution in a good way.

AL

Anders L.

We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions.

AL

Anders L.

Cons
This company has got to be the WORST company to deal with, I can't imagine a worse roll out.

SW

Sam W.

It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone.

JR

Jean R.

Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with. Make a wise choice, don’t choose Oracle Simphony.

JR

Jean R.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simphony Review - Minor DKL Food Group

Reviewed a year ago

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pros

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Oracle = A great global partner

Reviewed a year ago

I have been happy with our experience with Simphony. They provide a great product

Pros

One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires

Cons

Most adjustments to the program involve an additional purchase. Immediate support not often available

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simphony POS for Hotel

Reviewed a month ago

Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation.

Pros

Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS & Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance.

Cons

The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.

Reviewed 10 months ago

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7. It was a really bad choice. Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling...

Pros

The ease of menu updating and cusomtization.

Cons

There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone. Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nice

Reviewed 4 months ago

Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts .

Pros

very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data .

Cons

The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently .

Simphony POS FAQs and common questions

Simphony POS has the following pricing plans:
Pricing model: Open Source, Subscription


Simphony POS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Simphony POS supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Thai, Turkish, English


Simphony POS supports the following devices:
Android, iPhone


Yes, Simphony POS has an API available for use.


Simphony POS integrates with the following applications:
Restaurant365, SevenRooms


Simphony POS offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

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