GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Simphony POS
Restaurant POS for food service management
Simphony POS Pricing, Features, Reviews and Alternatives
Simphony POS FAQs
Simphony POS has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription, Open Source
These products have better value for money
Q. Who are the typical users of Simphony POS?
Simphony POS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Simphony POS support?
Simphony POS supports the following languages:
Swedish, Thai, Turkish, Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, English
Q. Does Simphony POS support mobile devices?
Simphony POS supports the following devices:
Android, iPad, iPhone
Q. Does Simphony POS offer an API?
Yes, Simphony POS has an API available for use.
Q. What other apps does Simphony POS integrate with?
Simphony POS integrates with the following applications:
Restaurant365, SevenRooms
Q. What level of support does Simphony POS offer?
Simphony POS offers the following support options:
Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
Simphony POS product overview
What is Simphony POS?
Simphony POS, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen operations. The platform helps restaurants manage processes related to takeout and delivery orders, menus and pricing, customer loyalty programs, online payments, and more. Managers can review real-time performance data and business reports from the centralized dashboard.
Key benefits of using Simphony POS
-Integrate with a vast selection of technologies for online ordering, delivery, loyalty programs, and more
-Run your restaurant on the industry's most robust, durable restaurant POS hardware
-Take advantage of Oracle's 24x7 local support teams from anywhere in the world
-Run multiple restaurants from a completely customized restaurant POS system configured to fit your business needs
Typical customers
Platforms supported
Support options
Training options
Not sure about Simphony POS? Compare it with a popular alternative
Starting from
1
Per month
Starting from
69
Per month
Flat Rate
Simphony POS pricing information
Value for money
3.5
/5
25
Starting from
1
Per month
Pricing options
Value for money contenders
Simphony POS features
Functionality
4.0
/5
25
Total features
76
16 categories
Most valued features by users
Functionality contenders
Simphony POS users reviews
Overall Rating
4.2
/5
25
Positive reviews
84
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.8/10
14
7
1
0
3
Overall rating contenders
Christian K.
Hospitality, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.
The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze
The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates
Matt F.
Hospitality, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
I have been happy with our experience with Simphony. They provide a great product
One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires
Most adjustments to the program involve an additional purchase. Immediate support not often available
Patrick F.
Restaurants, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution.
There is nothing that I can highlight that a competitor couldn't also do well.
There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.
Sam W.
Hospitality, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.
The reporting software is pretty thorough
The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.
Mike P.
Restaurants, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!
Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!
Sometimes support a little clunky, but we get there in the end.
© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.