SimpleSpa Reviews

SimpleSpa

Salon & spa management solution

4.97/5 (33 reviews)

Pros
  • The features are abundant, I can make my emails custom, my booking page includes my logo which is great, and I have control over my SMS reminders which is fantastic.Gina S.Read the full review
  • The help I have received from customer rep and his approach and commitment to the client is absolutely fantastic, I would recommend this software to anyone.Maggie J.Read the full review
  • Has all I need to run my business, and credit card processing with stripe and the texts reminders are wonderful I think my no shows have been minimized, all positive very positive.Lambi C.Read the full review
Cons
    100%
    recommended this to a friend or a colleague
    Michael Ford

    Great software!

    Used daily for less than 6 months
    Reviewed 2020-01-11
    Review Source: Software Advice

    I wanted a cloud-based software that managed appointments, clients, products, and could handle a range of services. It needed to be a POS and provide reports. An important feature to have is digital forms.

    Pros
    I love the multiple features - appointment book, POS, inventory control, forms, reporting, and options like credit card integration, automatic email reminders, and SMS messaging. Customer service has been incredible!

    Cons
    I would like a more thorough training feature. I used a similar software and the FAQ shows how to use most functions but I think for someone who hasn't used a software like this, it might be challenging without training.

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Melina Kanaras

    Professional software & Easy to use

    Used daily for 6-12 months
    Reviewed 2016-10-29
    Review Source: Capterra

    I think my title says it all, we are all very happy using this software my choice was first made in our salon a few months ago in Greece and now in Portugal that we opened up I cannot be more happy with this decision. My front desk needed only to know how to use a computer, because SimpleSpa is very easy to use booking was done with no training. And the wonderful part is that I can be anywhere in the world and monitor exactly what is going on in each store, planning on opening more in another country and this software is the software I now recommend for anyone starting their business.

    Pros
    We made a request for invoicing to be adjusted with something for Greece, and they did it for us with no additional charge. I would get this service in the past with something that would cost more and have probably less features, let alone that now I work solely off my iPad and I have setup my front desk with iPads too accessing the SimpleSpa page so I have reduced the cost of all my hardware

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Jim Dale

    Only went through the initial 14 day free trial and all features are great except it's fee based.

    Used daily for less than 6 months
    Reviewed 2018-04-11
    Review Source: Capterra

    Pros
    Online booking is sharp and can sell online gift certificates. Client can receive a custom questionnaire to fill out that gets sent back with the appointment. Did not experience tech support but sales will normally get back to you within an hour to four hours. Cloud based software with back up systems in case there is a crash on the main server.

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 6/10

    Minimize review

    Maria Balonga

    Working like a clock

    Used daily for less than 6 months
    Reviewed 2016-10-25
    Review Source: Capterra

    I am very meticulous with our selections, and our dutch nail bar needed to start sending out reminders both to improve my relation with my growing customers and second to be more productive. I tried a few software like Shedul, Acuity and then SimpleSpa - shedul I read was backed by a company called surge ventures which seems to have stopped doing business and there was no phone support second there was acuity which looked nice at first, but lacked features and was actually harder to use but not awfully hard, I took another swing and also tried out SimpleSpa software and I found everything I needed to run my appointments and most importantly send reminders as Texts and as Emails which they actually get delivered (shedul delivered one out of every 3 and I didn't have a way to check if they had been sent out etc.). Well to make a long story short and my lesson which I want to pass on, is first there is no such thing as free software especially when you want to have something to run your business, second try this software, it is excellent, the customer care people are always helping us (we wanted to embed on our site and they helped us right away), and finally the price was more than reasonable which I don't have to worry about it.

    Pros
    We can see which SMS messages have been delivered, and is very easy use of booking

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Gina Davis

    EASY & LOVING THIS SOFTWARE

    Used daily for 6-12 months
    Reviewed 2016-12-09
    Review Source: Capterra

    First class service all the way, all I wanted was to know that if I had an issue someone would reply to my boutique. And you guys deliver. thank you for being pros at what you do. We moved from an expensive program we had, and tried a few free ones but let me be honest I don't trust the free stuff, you get it, rely on them and all of a sudden they either close or start charging you an arm and a leg. My decision to go with simple spa was your easy in use environment and awesome client service.

    Pros
    I am able to custom make my email reminders I am using SMS notifications which is great my clients love it I can use my existing gift cards and also recharge client cards They added my customers for me free of charge

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Lisa Tyler

    Great reminder system, great for our team

    Used daily for 6-12 months
    Reviewed 2017-01-17
    Review Source: Capterra

    We started using simple spa in the summer. It took us just a few minutes to get started, any questions we had were answered very quickly. What I like the most is our staff gets a text with the appointments for the day. This is just amazing, no need to sign in to a computer or download any apps. Overall we are very happy and highly recommend simple spa

    Pros
    Great features, and very good rates. Very frequent updates, any problems we had were solved right away.

    Cons
    Wish it was free!

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Julian Rees

    Great little piece of software

    Used daily for 6-12 months
    Reviewed 2019-02-11
    Review Source: Capterra

    We needed spa software desperately to more effectively manage our bookings and customer communication. The SMS messaging feature has saved loads of time and effort on the part of the staff. There were a few small hiccups with the database upload but once those were ironed out, everything has been working really well.

    Pros
    The software is easy to use, pretty intuitive. With a bit of set up time, it should meet the needs of any spa. Pricing is excellent and customer support is always available and helpful.

    Cons
    Lack of integration with 3rd party apps and vendors.

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 9/10

    Minimize review

    DD Phillips

    Great for our salon

    Used daily for less than 6 months
    Reviewed 2016-09-12
    Review Source: Capterra

    This software was one of our options a month ago, and we decided to go with SimpleSpa no looking back because 1. this software is easy easy easy, and 2. the people that run this team and software are helpful made our life easy by adding our services for us (for FREE!!!) I sent them a paper document with all our services and they added them one by one for us. We are now using this in 2 locations and it is working like a charm, no problems and I just think that writing a few words is the least I can do because this software works flawlessly and I love it.

    Pros
    Easy to use, simple user page, I can focus on booking appointments and my business than actually learning how to use the software. My customers love the email notifications, and they have reduced no-shows

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Susan Slates

    The best customer service ever! Anything I need they make it happen, modifications, reports etc.

    Used daily for 6-12 months
    Reviewed 2017-08-16
    Review Source: Capterra

    saves me money and time

    Pros
    The price is great. Ease of use. They grow with you. Great service. I'm thrilled with this product and company. I have no negative comments. This company and software has surpassed my expectations. Very surprising considering the great price and amazing customer service. We do not need online booking. This program has dramatically reduced late and no-show clients.

    Response from SimpleSpa


    Thank you Susan, your feedback is always fantastic and we learn to get better and serve you better.

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Emmy Garcia

    Easy to use and good support

    Used daily for 6-12 months
    Reviewed 2018-04-13
    Review Source: Capterra

    Pros
    I am using the SimpleSpa system for one year, customer service has been there to help me when I needed which is a pleasant surprise when as a single person business we are always left behind. The texts are amazing, and my clients are reminded of the appointments and they can also reply and confirm.

    Cons
    I love the call functions, my wish if they make it work like being a front desk and someone can also book

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Minimize review

    Lambi Chatiz

    Best Service Ever

    Used daily for less than 6 months
    Reviewed 2016-12-04
    Review Source: Capterra

    I am so happy I decided to go with you guys, I wanted to process payments with a credit card processor and I basically wanted a solution to be all in one but as inexpensive as possible. And now I have credit card processing with a service called Stripe with simplespa. You have no idea how happy I am that I can do this. Besides that support is there whenever I have a question I get a response really fast, like less than an hour for sure. And I am just so thrilled with this credit card processing now, A+ , I definitely recommend this service

    Pros
    Has all I need to run my business, and credit card processing with stripe and the texts reminders are wonderful I think my no shows have been minimized, all positive very positive

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Emmy Moza

    Ease of use and intuitive

    Used daily for 6-12 months
    Reviewed 2018-04-13
    Review Source: Capterra

    Pros
    What we like most is that our team easily learnt to use SimpleSpa, the support team which whenever needed was there for myself and our users, the flexibility in the reports which we needed on more metric and they added for us

    Cons
    The only difficulty I had was adding forms which the support team helped us with an excel file template for us to fill out

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Minimize review

    Maggie Janickova

    Outstanding customer service, I have never experience a better service with any other company

    Used daily for less than 6 months
    Reviewed 2017-08-14
    Review Source: Capterra

    Pros
    Very user friendly, and as mentioned before customer support is outstanding, I would never even think to go with any software where there is no personal communication or contact. The fact that I can discuss any question via Skype is amazing as supposed to sending someone a ticked or email than waiting for reply and if the answer isn't what you want you have to send another ticket, that to me is a nonsense. The help I have received from customer rep and his approach and commitment to the client is absolutely fantastic, I would recommend this software to anyone.

    Response from SimpleSpa


    Maggie, thank you for your review we are always here for you and your needs

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Minimize review

    Gina Slipton

    Quality and Perfect for my needs

    Used daily for less than 6 months
    Reviewed 2016-12-12
    Review Source: Capterra

    I moved from freeware software to simplespa two weeks ago, they helped me add my services without an issue, and I learned to use the software really fast, without the need to read some long video on how to add an appointment. So the reason I moved to simplespa was because the pricing was simple to understand and I wasnt confronted with surprises like I noticed when I wanted to do more things on the free software. The features are abundant, I can make my emails custom, my booking page includes my logo which is great, and I have control over my SMS reminders which is fantastic. The customer service reply time is/are immediate, they are friendly and most importantly they listened to my business needs. I am alone running my spa, but I have the feeling I can rely on them.

    Pros
    SMS reminders Email reminders Easy to use

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Dwight Jones

    I have tested 30 appointment booking platforms, and this is BY FAR THE BEST!!!

    Used daily for less than 6 months
    Reviewed 2017-11-01
    Review Source: Capterra

    1. My therapists receive notifications of when a client books an appointment, and can respond accordingly - which helps to maximize productivity. 2. I can get a good picture of how the business is doing financially. 3. We can customize a secure intake/soap note form. 4. I am able to track our marketing campaigns to get the most out of our advertising budget. 5. I finally got to talk to a Customer Service agent who cares about me (THE CUSTOMER), and not just a sales person.

    Pros
    Customer Services was there to offer me any assistance - They were easy to work with, and they actually listened to my needs, instead of selling me something that did not work for our business

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    P. Filippou

    all we need for our practice

    Used daily for less than 6 months
    Reviewed 2017-07-13
    Review Source: Capterra

    Pros
    customer support is excellent, they support us with any question we might have and helped us put our clients and services for us. The software is very easy to use, I learned to use it on my own and my partner is also using the software with no training

    Cons
    I think they are making features very quickly for us, and one request would be a quick access application but besides that I have no complaints

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Minimize review

    Marianna Peterson

    What was I doing before SimpleSpa!

    Reviewed 2016-06-26
    Review Source: Capterra

    I used to use a classic appointment book, until recently I decided to take a leap in the software market and see how I can make my life simpler, being a small business but growing I had trouble maintaining my hand written schedule book. And most importantly never really knew all my customers besides the ones who frequently visited. After reading the reviews here I tried SimpleSpa out and I cant believe how I was functioning before, let me go on at the pros to list them

    Pros
    SimpleSpa is easy to use, and made my daily life, and most importantly my business more focused on our services rather that maintaining a cumbersome appointment book

    Cons
    I really can't think of something but I would like SMS which I have requested a week ago, they told me that it is in the process of being added.

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Nina Bergran

    Very easy, very happy

    Used daily for less than 6 months
    Reviewed 2016-11-10
    Review Source: Capterra

    I read the other reviews and although it helped I needed to try it out on my own; I was happy to see that all our nailbar team, and our front desk uses the software with NO training. The low cost makes this a bargain, and our clients love the SMS notifications that it sends out, and my staff also loves to get notifications also as an SMS, if you are thinking of software this is a program that you can definitely use in your business - some background we are a medium sized team of 12 + 2 at the front desk

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    John Vizloff

    Great Software, Easy & Great Support

    Reviewed 2016-11-22
    Review Source: Capterra

    We are a chain of hotels in the US, Canada, UK, Greece, Brussels, and we decided to go with SimpleSpa, we wanted software that was easy to use, and the training to be held at minimum if none at all. From the top 10 applications here, SimpleSpa was not only the easiest they offered us the best customer service, migrated all our data including our customers, and offered us a custom solution for our ORACLE backend, and to our surprise they never wanted any additional money. As an IT Department we are very happy with our decision and can't look back, this is strides ahead of anything we had and just easy for the staff.

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Minimize review

    Anonymous

    Simple Spa easy to use

    Used daily for less than 6 months
    Reviewed 2018-12-05
    Review Source: Capterra

    Pros
    its a very complete system to manage, it has everything any spa owner will need.

    Cons
    We had a little trouble setting up the online payments but it worked good, we were using other merchant account so now we had to get set up at the company they work with.

    Rating breakdown

    Value for money
    Ease of use
    Features

    Likelihood to recommend: 9/10

    Minimize review

    Gianni Komiti

    Easy, and fast to use

    Reviewed 2017-01-09
    Review Source: Capterra

    I have use mind body, yourontime, and some other software out there, mind body is only focused on selling you stuff you dont need (and is expensive), yourontime was great a year ago, not I feel the same with them, plus it is hard to use. So I decided to try out simple spa, and I am very happy, the software is simple enough to make my secretary make appointments very fast. The price is very reasonable. I have no needed customer support, but a few emails I got they are very polite, but I prefer to use software that I dont need to read a huge manual and constantly contact support (yeah control freak)

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Maria L.

    Excellent Product

    Used daily for less than 6 months
    Reviewed 2016-07-16
    Review Source: Capterra

    Very good experience with SimpleSpa, our business used a booking paper for appointments and the change to SimpleSpa was very good, benefit our business

    Pros
    Cannot return to a paper scheduler right now, this software has become needed for us to run our business, and the support is excellent

    Cons
    Nothing bad, very good

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Laura Morris

    Great for my small spa

    Reviewed 2016-04-18
    Review Source: Capterra

    All I can say is that SimpleSpa has been our companion for my small all day spa the past 10 years, and the past month I have been slowly moving to the new SimpleSpa that is all online, I must be honest that it was quite shocking to make this transition, but the customer care has always been there to assist me so guys my first 5 stars is for customer care, the second 5 stars is that it is even easier to use than before I LOVE THE EASY appointment booking and the final overall 5 stars is that you are adding stuff for my business and on the software! Love the software and couldn't recommend it more.

    Rating breakdown

    Ease of use
    Customer support

    Minimize review

    Angelo Di

    Excellent for my business

    Reviewed 2016-10-16
    Review Source: Capterra

    Just signed up, so far very impressed, I have a 7 team business, not big, not small! They extended my trial, but I decided to go with them long term and I am not regretting this decision at all. Customer Service is excellent, and they are constantly adding features that just make my business, and running my salon easy. And best of all there wasn't a learning curve for my staff, unlike some other software I have tried. My customers are very happy to get email reminders (which is free) and I have also added SMS notifications which includes a messages to my clients and to my staff.

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Likelihood to recommend: 10/10

    Minimize review

    Sierra Eiffert

    Easy to use, reliable

    Used daily for less than 6 months
    Reviewed 2018-03-12
    Review Source: Capterra

    Pros
    I love the way I can manage appointments easily. The way it stores client data and SOAP notes is so convenient

    Cons
    The only thing I would change is the price. It is little pricey but it's worth the money because it makes my life easier

    Rating breakdown

    Value for money
    Ease of use
    Features
    Customer support

    Minimize review