SiteLink Web Edition Reviews

It is very easy to use and walks you step by step through moving customer in and out. It divides different storage functions into easy to use sections that anyone can learn. The customer service is great and they are quickly available when called upon. Overall, I have to say that SiteLink is amazing!

The website capabilities seem to not work with most Mac users. There is also no way to do move ins online, from our website, like there are with making payments.

Hi Anatoly, thank you very much for the 5-star review! We like to hear SiteLink helps manage your day-to-day workload. We can't wait to have you try myHub, which runs on Apple products, including Safari. SiteLink introduced online rentals in 2008 and to date is the leader in websites offering reservations, rentals and even signature capture for leases. Give us a call and we will show you examples of the powerful websites our clients have created rivaling those of the REITs. Thank you again for your comments! Team SiteLink

Straight forward intuitive operations. Easy to navigate, easy to find customer information, easy to train others to use.

It is a bit dated. The software should be easier to customize for our use. There should be an index for hidden buttons and for every day use.

Thank you Ron for the review and comments. We love suggestions and feedback, that is how we grow. Please know we are rolling out new features at a rapid pace for myHub, the browser-based version of SiteLink. The new myHub runs on mobile devices and feedback has been overwhelmingly positive. Have you tried it yet? There is no additional cost, simply log in with the same credentials. The data is the...

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The software is nice because it is customized to our specific industry. Portable storage is not like traditional storage and our software needs to be set-up differently. SiteLink works well for what we need.

It is extremely difficult to use! It is difficult to set-up and customize as well. Everything about it is just difficult and not user friendly. We have to use SiteLink since it is partnered with our franchise. The cost per month is pretty hefty compared to what you get as well. If you are looking for a software for your storage facility, your hands are pretty tied. WebSelfStorage is a mess (currently) and SiteLink is just as difficult. If you had to choose your poison, there's a lot more potential with WebSelfStorage and you'd be better off going with them.

Hi Jen, We regret of the many Go Minis franchisees you seem to struggle. We have worked with Go Minis and other mobile storage operators for years on optimizing features specifically for portable storage. Portable storage is very different from self-storage. Business rules like scheduling, pick up, deliveries etc are not only complex but don't exist in self-storage. We have to offer those features...

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Updates are quarterly - offers desktop version and online hub version. Can use the software for general use on ipad. The myhub is great for running cards.

Still working on modernizing their online portal but making great strides to catch up. Limited support on the weekends.

Thank you so much for your review! We are glad to see you use the new myHub. Wait till you see the 3D map, new unit revenue management and dual billing option: starting soon, you have a choice to either auto bill automatically at midnight, or, wait to auto bill tenants in batch after doing your lock check - right through myHub! Owners love the user friendly billing menu allowing them to remove tenants (who moved out or made other arrangements for payment) from the auto bill list before processing the batch. Thank you for your kind words about our service! Our after-hours support is always available on weekends and responds within minutes to assist with pressing problems. Thank you! Team SiteLink

My favorite part is the reminders section. It live updates when it's time to remove an overlock. I also really like the text messages you can send to customers when they are past due.

The updates could cause occasional crashes and they would take too long to reload while customers were in the office. The reports could be better for their breakdowns on the occupancy and marketing.

Thank you for your review and comments. SiteLink is designed to run fast - please reach out to our customer support team and they will help solve your issues with crashes and reload time. Have you tried exporting the Lead Funnel report? It breaks down a LOT of data, including marketing based on filters you can customize. We are happy to hear we helped increase profitability for your company and we wish you continued success!

I love the ease of access of reports & documents. I like the fact that everything that we do on a daily basis is very easy to do & Sitelink makes it easy.

The part I least like is the hidden features of Sitelink that we would not know how to do unless someone from Sitelink told us or we have to google it. As in the linking of units. There are many, many more that are hidden as well.

The software is very intuitive and is supported by well trained, customer focused staff.

Getting acclimated to the program took a good bit of time. The support staff was always there to help with the learning process.

It has so many features that we use daily, it is easy to use, it is very cost effective, and the customer service is outstanding.

I do not have any negative comments, I really like this software.

This product is very easy to use and the help support staff are incredible.

Like any new program you will need to learn the details.... Very easy to integrate with our business

Sitelink is easy to learn, easy to use, always improving. They listen to customer needs when considering options.

There are times when it is way too slow. It should be able to accommodate the data for large facilities with ease.

The biggest advantage of using Sitelink and Sitelink Merchant Services is the seamless usage. What I mean about that is...when a transaction doesn't record properly in Sitelink, or on a tenants card, there is no ability for finger pointing between Management system and Merchant supplier, no back and forth - Sitelink just handles it. And I must say, we haven't even had any instances of that - our...

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The only Con I can think of for Merchant Services is the paperwork to get through! I have to say this was a complaint of mine on our previous suppliers as well, however. Really, there is no different, but once it's all signed up - it's just a sit back and wait until the debit machines are delivered, charge them up and plug them in - it's just that easy!

Thank you so much for the comments! We are always working on reducing the application process. It does depend on the store - the first one can take longer than all subsequent ones, for example. And, our OneSupport, our in-house service for software and merchant processing under 1 roof sets up your merchant accounts in SiteLink. You no longer need to waste time doing that yourself...Thanks so much!

I feel like it's easy to use. Particularly the move in/move out and transfer process. I think the credit card process is easy to use too. If ever I have a problem the folks at SiteLink are always ready to help.

That it's not available on my mobile device. I think it would be beneficial to have this Web Edition available on a mobile device to be able to access when not in office.

"We appreciate the positive review Susan; thank you! SiteLink's Customer Support Representatives pride themselves on answering any question and solving any issue quickly in an upbeat, friendly manner. And because SiteLink incorporate's TeamViewer screen-sharing technology, the support team is able to remotely walk a customer through the answer using the customer's own computer. To address the Con...

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The revenue management tool has helped our facility increase revenue by almost 10% in our first year of using it. The ability to automate letters, past due and auction tasks has saved us a great deal of time. We have used a variety of SiteLinks partners to give our tenants many services we never could before suck as online rentals and reservations, online payments, online account management and much more.

Some of the things you need to do are not easy to find like sending an SMS message to a tenant who is not past due and a few others. Also the screen layouts could use a touch of color they are a little on the bland side.

Thank you for your review! I am very happy you switched to Web Edition and made more money! That's the best news - and our mission. Please call us about SMS and other settings. The Reminders menu shows you automatically when to send text messages. You can send one-off texts from each tenant's Notes menu. So, you can text from a) Tasks and Letters, b) tenant Notes menu, c) CRM menu, and d) the Reprint Forms menu. Let us know if we can show you where to set up and send the text messages you envision. We use standard Windows colors and regret they are not vibrant enough for you. Our new myHub, the browser based version of the web-based SiteLink Web Edition, will have a new color scheme. It's due in Q4 2016 and will run side by side Web Edition. Thank you!

Functional for self storage , key features are there for the storage industry

Customer service is horrible, the worst I have ever experienced in my 20+ years of owning businesses. This week, we were forced to move to their merchant services platform and we have had issue after issue. We cannot process some credit cards, we cannot refund amounts due to our customers, it is a nightmare. I would have hoped the functionality would improve but it just gets worse as sitelink continues to buy more companies and adds on more features for them to make more money. Meanwhile, their customers all suffer.

I love that it's ever evolving meaning it just keeps getting better and better. The team takes the suggestions and implements them in their updates. I love that Site Link is moving to a complete web edition.

I would like for it to communicate with the kiosks better. I would like to be able to use the same eSign rental agreement we use at the kiosk. I would also like the discounts and specials to work better with the kiosk. I would like to see a eSign link available in all the email forms. We currently have to copy and paste as needed when using predefined messages.

Thank you so much! Give us a call to show you how to add SiteLink eSign features to any and all forms. SiteLink eSign is very different from other systems. You can add electronic signature features to any form you email or present to tenants to sign in your store, including credit card receipts with SiteLink Merchant Services. More than 6,000 operators are now offering rentals and reservations with SiteLink on their website. Many include electronic leases and signature capture with online rentals. As for SiteLink eSign leases on the INSOMNIAC Kiosk: we are working with INSOMNIAC to add SiteLink eSign leases but you might give them a call and remind them how much that feature would help you. Ball's in their court. Thank you! Team SiteLink

Ease of use and conveyance of reporting. Easy to decipher information and trends.

That it doesn't have a more detailed revenue management component. Would like to be able to drill down further and have more dynamic pricing model where I could adjust rates daily or even hourly without having to conduct it manually on my own. That is where the industry's yield management is headed. In fact, it's already there with the REITS.

Thank you! Limitless options exist for revenue management. SiteLink strikes a balance between an overwhelming number of features and ease of use. Fact: more owners use SiteLink vs. any other revenue management system. SiteLink's revenue management, aka Price Optimizer, adjusts prices in real time already, even on your website. Just like REITs do. The SiteLink API lets you adjust prices instantly and...

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Reliability Accuracy Easy interaction with all features increasing end user productivity Excellent and timely support when setting up new sites Outstanding Reporting on all Areas Customer Service of Excellence Competive Pricing

We use for many-many years and all of the improvements which were needed at the very early stages have been implemented accordingly.

I don't. The Hub is difficult to maneuver and has minimal features. You could not run your storage business with just the Hub features.

You can only really look up a current customer. Renting out to customers, you need to jump through hoops. You have no access to change unit costs or reach critical components required to run your business. I feel their web-based software works great, but unfortunately, Sitelink does not keep up with current computers. We switched to Macs, but you can only use the dysfunctional Hub for a Mac. We purchased two Microsoft surface pros-but one cannot be downloaded. Keep up with the times, Sitelink. You are a dinosaur.

Clear Layout with not a lot of pop up screens for data. Lots of functionality and automation depending on how paper or paperless you want to be. Available third party APIs for function SL does not preform. Easy to see all the tenants info on one screen. The Automation is great, but I like how you can still control the info that is sent beforehand.

Support - on the ball 90%. I still have an outstanding ticket over a year old and the person ws not real interested in it. 3rd Party API - Great to have , but why do we have to pay for all the add-on when you are already a premiere software with a matching price.

Gina, our first priority is always our customers. I have notified customer support regarding your outstanding ticket, they will reach out to you with a resolution. We integrate with technology partners because customers want choice and control in their workflow and operations, as you mentioned. Offering choices in technology partners is our goal. You only pay a nominal amount for the technology partners you select, and those are the best in the business whose services more than pay for themselves. We are glad to be a part of your business success, thank you for writing a review.

Esign lease makes renting units convienant. Also, esign credit card and change of address forms and the ability to upload forms from the desktop to the tenant photo page we no longer need file folders. We are paperless mostly.

There isn't a way to reprint rent increase notices. We can reprint receipts and invoices. We should have a feature to reprint rent increase letters. These are the only forms we need to print copies of and put in the file folders for the tenants.

Glad to hear you¿ve discovered the power of SiteLink eSign! It¿s free, customizable, and offers electronic signature capture and document storage complete with forensics and authentication tools. Being paperless has many advantages. We continue to add features and enhancements to provide the best experience for our users. For example, we recently expanded eSign to include include cash and credit card receipts with SiteLink Merchant Services. You should be able to reprint rent increase notices up to the date the new rate goes into effect (Company > Pending Tenant Rate Changes > Reprint Notices). Please reach out to Customer Support if this is not working properly. Thank you for the comments, and thank you for being a SiteLink customer.

Basic functionality ease of use, customer support is always available. I think that overall, sitelink has some very good features and being new to self storage when I took this job, it was very easy to learn. I went through most of the training pretty quickly.

Instead of having videos to learn new feature, I wish that they would just put the steps in a written format. That would make it much easier to self help and learn things that you are not 100% sure of. Another feature that I would change would be that you cannot do many features just in one screen. If they could somehow make it that you can look up someone's info from the customer screen, and maybe...

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We love to hear suggestions, so thank you Kim for the detailed comments on training and your workflow requirements. SiteLink has many "shortcuts" available for often-used tasks, maybe there is one that will help. Please reach out to your account rep or a customer service team member for an analysis how the software can meet these needs. Step-by-step instructions are sometimes more helpful than videos, so thank you for mentioning and for the feedback. Many of our FAQs contain written instructions for common tasks, and the SiteLink Certified Professional training and development course also can be used as a reference.

With few exceptions, it is complete in its functionality. It is so complete, that customer support is often needed to understand the operational ability of many of its services. The support department is a great advantage to mastering many not to often used features.

Mobile phones are used exclusively by a majority of customers, yet SL does not have it on the Tenant information page. You need to bring up each tenant and or get it from the payment screen. Some of the forms need reformatting to be better understood by customers such as the invoice. subtotal is directly under due column.

Thank you for the excellent review and for mentioning our Customer Support team! Yes, SiteLink is a comprehensive, powerful program with many tools and workflow options. The team will always gladly show customers exactly how to accomplish a task, step by step via screenshare or simply over the phone, until you are confident how to use it. We appreciate all feedback, that is how we grow! We welcome ideas so please reach out directly with your thoughts on forms and tenant info access. Thank you for being a SiteLink customer.

It's easy to understand and very user friendly. The tech support is very quick and friendly for questions. We love that it is so easy to integrate with add on services (texting, merchant services, Sparefoot, our website, etc.

We wish a few things were easier. Price increases should be more customizable. We really dislike the chargeback system and with that was integrated with web edition so we knew when to reverse a payment on a customer's account.

Glad to hear you love SiteLink Kim! It sounds like you're taking full advantage of the many integrations available¿always optional, with an array of providers to choose from. Many operators agree that these services¿messaging, websites, call centers to name a few¿make for a more robust business and smooth workflow. New opportunities emerge regularly; recent newcomers to the SiteLink Marketplace include mobile apps for gate access and cloud storage services. Please reach out to customer service about Price Optimizer, the highly customizable tool included with Web Edition that can help with setting rules for price increases. Thanks again for the review!

It is not a difficult program to learn and MOST of the setting are easy to customize. The e-sign console has been an fantastic addition.

It would be nice to 100% be able to customize the program, reports included. It seems the last few updates have caused more issues than the update seemed to fix. Sitelink needs to be more proactive than reactive with these things, by beta testing the updates to ensure all operations run smooth.

Hi Tiffany, thank you for the feedback. Our development team addresses any problems with an update immediately, so please reach out to customer support if you encounter an issue. Our recent set of updates were very robust with the goal of adding critical back-end components to SiteLink. We thoroughly test new development prior to release, but if we ever miss a rare case we did not anticipate, we make corrections right away. We apologize for any hiccups you may have experienced. We are glad to hear you like SiteLink eSign. Electronic signature capture and storage appeals to tenants and streamlines workflow for operators, so thank you for mentioning it.

ease of using it and the Site link techs when I need some help It.speeds up my work. I also have a daily close that gives me all the information I need to make out the Deposit for the next day. I can make out my deposit slip and check it against each transaction

I can't think of anything I don't like. Well some times I have customers who change there mind about moving in or moving to another Storage unit and if it's the next day it's very hard to fix these kinds of things with out the help of Site link tech support.

We appreciate the 5 star review Judy! We never tire of hearing that our software makes our customers' days more enjoyable. Thank you for mentioning the power of the daily close, as it allows for more accurate reporting and easier reconciliation. And while it can seem like a pain when someone changes their mind after a day's close, SiteLink is always here to help correct these rare issues when they...

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