SMRT Systems Features

SMRT Systems

Point of sale and delivery tracking system for dry cleaners

4.98/5 (57 reviews)

SMRT Systems Feature Summary

  • Barcoded Garments
  • Customer Account Profiles
  • Customer Statements
  • Database Marketing
  • Electronic Signature
  • Email Marketing
  • Gift Card Management
  • Hotel Support
  • Layaway Management
  • Ordering Automation
  • Partial Pickup Management
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Retail POS
  • Split Billing
  • Touch Screen
  • Unpaid Pickup Management
  • Valet Support

Competitor Feature Comparison

Alerts / Escalation
Barcode Scanning
Billing & Invoicing
Chat
Commission Management
Communication Management
Customer Accounts
Customer Database
Customizable Branding
Customizable Templates
Delivery Tracking
Discount Management
Email Alerts
Employee Management
Employee Time Tracking
Instant Messaging
Inventory Management
Invoice Management
Loyalty Program
Mobile Signature Capture
Multi-Location
Offline Access
Order Entry
Order Processing
Order Tracking
Overtime Calculation
Overtime Tracking
POS
Payroll Management
Progress Reports
Progress Tracking
Promotions Management
Real Time Monitoring
Real Time Updates
Receipt Management
Reminders
Remote Access
Returns Management
Route Optimization
Sales Tracking
Scheduling
Third Party Integration
Time Clock
eCommerce Integration
Visit WebsiteCompare App
Alerts / Escalation
Barcode Scanning
Billing & Invoicing
Chat
Commission Management
Communication Management
Customer Accounts
Customer Database
Customizable Branding
Customizable Templates
Delivery Tracking
Discount Management
Email Alerts
Employee Management
Employee Time Tracking
Instant Messaging
Inventory Management
Invoice Management
Loyalty Program
Mobile Signature Capture
Multi-Location
Offline Access
Order Entry
Order Processing
Order Tracking
Overtime Calculation
Overtime Tracking
POS
Payroll Management
Progress Reports
Progress Tracking
Promotions Management
Real Time Monitoring
Real Time Updates
Receipt Management
Reminders
Remote Access
Returns Management
Route Optimization
Sales Tracking
Scheduling
Third Party Integration
Time Clock
eCommerce Integration
Visit WebsiteCompare App
Alerts / Escalation
Barcode Scanning
Billing & Invoicing
Chat
Commission Management
Communication Management
Customer Accounts
Customer Database
Customizable Branding
Customizable Templates
Delivery Tracking
Discount Management
Email Alerts
Employee Management
Employee Time Tracking
Instant Messaging
Inventory Management
Invoice Management
Loyalty Program
Mobile Signature Capture
Multi-Location
Offline Access
Order Entry
Order Processing
Order Tracking
Overtime Calculation
Overtime Tracking
POS
Payroll Management
Progress Reports
Progress Tracking
Promotions Management
Real Time Monitoring
Real Time Updates
Receipt Management
Reminders
Remote Access
Returns Management
Route Optimization
Sales Tracking
Scheduling
Third Party Integration
Time Clock
eCommerce Integration
Visit WebsiteCompare App

Mobile apps

iOS App


12 reviews

Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


10 reviews

SMRT Systems Feature Reviews

25 reviewers had the following to say about SMRT Systems's features:

Alonso Corona

Outstanding

2020-08-10

Our internal company communications, automation with management reporting, billing and customer resolutions have been the biggest benefits with the software implementation.

Pros

Using SMRT software for our operations has allowed us to implement, automate customer communications and improve our operations over night.

Cons

There is not much negative to say. As we discover features we wish we had, their staff is attentive and responsible and always find a better way to resolve our operational issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Cha

Second to none

2020-06-18

Lastly, the ability to communicate with our customers automatically, instantly and intimately helps separate our business apart from the rest of our market.

Pros

Not only does SMRT run our A/R, inventory, lot Management, delivery routes, customer promotions, communications, etc.

Cons

As with any transition or change, it takes time and a growing curve. However, this is not something uniquely individual to SMRT, just the nature of transitions software platforms. I have no cons when it comes to the daily use and function of SMRT (which speak volumes!).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Leid

relationships

2020-08-11

Fantastic! Soup to nuts!

Pros

It seams in this day and age, most software has bells and whistles, some of which do the same thing, only its a step by step process to get to results.

Cons

Nothing really negative to report, only that there are some features that could be implemented to make daily usage better from a management standpoint.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Strong

Game Changer

2020-08-11

Route tracking is top notch.

Pros

Easier to train new employees. The ability to create custom reporting.

Cons

Hmm. Nothing comes to mind. I was actually surprised to find that SMRT has more good features that are "hidden". I guess I would have to say that I would have like to know about these features sooner. Not really a compliant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis Moreno

Great Software

2020-08-17

Efficient and effective

Pros

Ease of training. Management tools.

Cons

None I could think of at this time. I'll let you know.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JASON LOEB

Cost effective Software

2020-08-11

Great for our management team to use Great CRM Value Add

Pros

Ease of installation Ease of use Customer loves the customer portal Route Management Saves time and money

Cons

One of the most expensive software but worth it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua Valdez

Great alternative

2019-08-20

Pros

The garment tracking system is a huge plus bu the best part of the system is its ability to connect all the business locations in the cloud.

Cons

It would be nice to be able to actually interact with it first and make sure staff and management will be comfortable with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric Pyne

Great POS!

2020-08-10

This provides a POS solution which we have found to be a very good one and one that we like.

Pros

Having moved from a POS after 20 years that had fell behind along the way, we have found the features in SMRT to be super refreshing.

Cons

Some CRM features would be nice as well so that you could track sales leads and so forth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Callaghan

So glad we finally moved to SMRT. I wish we hadn’t waited

2020-08-11

The user interface intuitive and easy to navigate for new users or experienced users.

Pros

Previous system required lots of training and oversight to ensure people were using the POS properly.

Cons

Credit card migration was more challenging than we had expected

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Lowrey

SMRT

2020-08-20

We have had nothing but a great experience with SMRT, from the hardware & staff. Support is very quick to respond. My prior system support was not as responsive and created frustration when we needed an issue/question addressed.

Pros

Customers have enjoyed and found the feature extremely useful.

Cons

I am happy overall with the reporting function, but would like to see some of the reporting capabilities in planning move into production sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Pimentel

After trying out 5 others, SMRT is hands down the best!!

2020-08-29

Pros

The best feature that ALL other softwares lack, is the communication module between customers, CSR’s, and drivers.

Cons

Reports are a little tiny bit disappointing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonni McConnell

Helena's Cleaners - Everyday User!

2020-08-19

The ability to track garments, contact customers, track drivers, and option to make just about any kind of data report we request has been a life saver.

Pros

-The best features for us in my opinion are, the driver app and ability to track orders to the second they are delivered, the line of communication it has opened between us, and our customers.

Cons

-The integration was not necessarily easy, but with the help of SMRT we have been able to cater the system to meet our unique needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Will Waterstraat

The Best Dry Cleaning & Laundry POS!

2020-08-11

Our overall experience has been great, SMRT always seems one step ahead!

Pros

To name a few: user interface, the pickup/delivery module and notification/communication center.

Cons

I feel the Master/Sub relationship could be pushed further by SMRT for better reporting and distinction between address for On-Demand/Static route.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ross Lipton

So happy we went with SMRT

2020-08-26

Our previous Compassmax software was not adequately addressing our needs and we are overall quite happy with how well we have been able to improve the management of our business with a system that is easier to use .

Pros

SMRT has dramatically improved the management and efficiency of our business.

Cons

Not a lot to complain about. We would like one or two minor accounting features added but those would be specific to our particular type of business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle Matthews

SMRT POS is Just Plain Smart

2020-08-10

In my opinion, a POS is only as good as the support team behind the software.

Pros

Bringing new team members up to speed is very easy and much faster than with any other POS we've used in the past.

Cons

When we signed on a year and a half ago, the software was still a bit raw. The support team has been fantastic, and the development team has been consistently fixing flaws and rolling out new features. Nearly all of my frustrations have been resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamal Shaheen

Wish I Found SMRT Earlier

2020-10-01

[SENSITIVE CONTENT HIDDEN] was extremely knowledgeable about industry, competing POS systems, and SMRT's software and solutions offered.

Pros

Strong customer base.

Cons

There is a notable learning curve for older employees due to the software's complexity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SMRT Systems


Hi Jamal,
Thanks so much for your kind review. We also wish you had joined SMRT earlier but we looking forward to many years of working together.

Read more
Jeremy Anderson

New day

2020-08-10

I feel I have the best POS for my industry.

Pros

Messaging and piece tracking. Accounts receivable has improved.

Cons

Understanding billing transactions can be difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sami Kassis

Thankful, Satisfied and Relieved to have joined with SMRT.

2020-11-11

From start to finish I've been impressed with its capabilities and feature that will help streamline aspects of business as well as enhance customer experience.

Pros

The feature and capabilities to enhance customer experience.

Cons

I think the storefront POS should have a clearer way to check in each item while the customers wait.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bruce Gershon

Best Dry Cleaning POS System

2020-08-12

We have cut way back on the numbers of calls we used to make to customers, the amount of paper we handle.

Pros

The reports are endless, we have hundreds of KPIs to help us with sales and marketing.

Cons

We have had a few challenges with the accounting; it works but the developers have promised to enhance it based on our feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laurie Corona

Wish we made the switch sooner!

2020-08-11

Our systems and processes are getting streamlined in a way we've been dreaming about for years, but had roadblocks with previous software.

Pros

When we do encounter a question or issue, customer support is super responsive and we have our needs met immediately.

Cons

My only issues are tiny, nit-picky things with headings or section titles that don't really change the overall function, just the look of things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cynthia Dada

Very User Friendly

2020-10-12

I love that I am able to get customized reports for various departments.

Pros

Before SMRT, we used a very outdated system that took so many steps to get one task done. The SMRT team has really given thought to maximize productivity for any task that can be done on SMRT. It's very user friendly. If I ever have any questions on how to do something, the SMRT support team answers right away. They go above and beyond to make sure that you have what you need. I highly recommend this software!

Cons

There's nothing I dislike about SMRT. If ever I need help with something, I ask support and they contact me ASAP with a solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Fania

NYC Dry Cleaner Using SMRT

2020-09-11

Helps us manage over 5000 customers across multiple different brands, POS, delivery app, valet service, all in one

Pros

Brings current tech to the dry cleaning industry that has had archaic software for decades

Cons

Really no complaints, they are consistently sending out updates and improvements

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Major Bauknight

I've tried a few Drycleaning POS. This one is the best

2020-08-10

Best support and system for taking dry cleaning into the 21st century

Pros

The extra communciation features for my team and our customers. The ease of use.

Cons

Implementing and switching from our old pos was challenging but we got the job done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordan Wood

Modern Day Technology In A Dinosaur Industry

2020-08-12

Our overall experience has been great. [SENSITIVE CONTENT HIDDEN] in support are phenomenal.

Pros

Easy to setup and implement this is a no brainer for anyone needing a POS in our industry.

Cons

I do think the customer 'portal' does need to be App based at some point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Edmond

Very happy we switched to SMRT.

2020-08-11

Most of our employees are cross trained and know how to mark in, assembly and deliver.

Pros

It is a simple easy platform to use and training employees. Assembly has been much more efficient and contacting the customers is very easy through the software.

Cons

I wish I was able to email all customers a coupon or info about a new service from SMRT.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more