SMRT Systems Features

So easy to use and setup. My staff basically trained themselves. When we do encounter a question or issue, customer support is super responsive and we have our needs met immediately. It's a very intuitive system, easy to navigate and figure out even without a lot of training. One of the best things about it is the web based platform so that we can easily access the system from anywhere to help with training or trouble shooting even when not on site.

My only issues are tiny, nit-picky things with headings or section titles that don't really change the overall function, just the look of things.

This is by far the easiest to use POS we have ever used. It has anything that you would want to run your Dry Cleaning business

It could be a little more marketing friendly.

Brings current tech to the dry cleaning industry that has had archaic software for decades

Really no complaints, they are consistently sending out updates and improvements

The software is easy to understand and has many options.

Our old system did not allow for the picking up of a order without processing a payment. In SMRT this is possible but there are management tools to successfully monitor these tickets. Just a shift change in

The functionality for customers to interact with the business

The initial conversion of our conveyor systems was extremely difficult.

Simplicity of setup and use. The amount of time they spent training.

I do not have any cons, I do not have any cons

The best feature that ALL other softwares lack, is the communication module between customers, CSR’s, and drivers.

Reports are a little tiny bit disappointing. While support can create any type of report you need, it would be nice to have them readily accesible to run with different criteria as needed.

This software does everything it promises and more. It has increased our customer engagement, increased sales, and reduced expenses by our drycleaning routes much more efficient.

Like learning all new systems, there is a learning curve. However, the learning curve with the SMRT software is as flat as can be.

SMRT Systems makes our diverse dry cleaning business simple to manage from one screen. Easy to setup and implement this is a no brainer for anyone needing a POS in our industry. The staff and especially the ambitious [SENSITIVE CONTENT HIDDEN] are available post implementation to assist in making this product a custom solution for your business. Our two favorite aspects are the client communication and the pickup / delivery function. We love the ongoing updates and their willingness to listen to suggestions. For example, I once asked [SENSITIVE CONTENT HIDDEN] to make a minor change that would switch all items racked to shelves as boxed items in the drivers mobile App, within 48 hours it was done! Well done SMRT, glad to be a part of this winning team.

As with any change, there are initial growing pains but nothing more than we expected. I do think the customer 'portal' does need to be App based at some point.

Certainly! Here's the edited version:In simple terms, this system is unparalleled. SMRT is the cornerstone of my business. I relied on it when I had just one store, and now, with 15 stores, it remains indispensable. By design, the system streamlines your operations, resulting in cost savings and more customer engagement. The team continuously updates and enhances its features. What's more, the system is modular, ensuring it adapts to your business needs. The support and installation team is exceptional.

Some functions are still in the works, but the fact that the SMRT team is actively working to improve their product and the fact that they listen to the needs of their customers speaks volumes!

-The best features for us in my opinion are, the driver app and ability to track orders to the second they are delivered, the line of communication it has opened between us, and our customers. -The system is very user friendly and is far superior in the detailing function for our CSRs

-We are missing one feature, however, we understand that the function we need is specific to our business and will need to be created from the ground up, and is no easy task. We have have had constant contact with this matter, and know our request is being worked on. -The integration was not necessarily easy, but with the help of SMRT we have been able to cater the system to meet our unique needs

Very modern and great looking user friendly interface. SMRT is unmatched in helping me run my highly sophisticated, multiple location business. I have multiple stores, multiple routes, complex billing, multiple discount promotions, many price rate, different brands, many employees, and much more. SMRT handles all these multiple moving parts with ease.

some features I would like are not ready, but most of my needs have been met to run my multi location, highly sophisticated operation with lots of moving parts.

It is user friendly once you are trained.

The accounting portion is not user friendly but I am told this is being worked on.

Easier to train new employees. The ability to create custom reporting. Positive customer feed back.

Hmm. Nothing comes to mind. I was actually surprised to find that SMRT has more good features that are "hidden". I guess I would have to say that I would have like to know about these features sooner. Not really a compliant.

SMRT has made our business much more efficient. We can collect and store a vast amount of information about our customers and their clothing. It is a very user friendly platform even though it is highly complex. The design features make it intuitive and training (as long as someone has a basic knowledge of touchscreens/computers) is fairly straightforward.

The frequent updates can take some adjustment time, but overall we understand are aimed at making the product better. There are so many features that is is difficult to master all of them, however, the fantastic customer support largely mitigates this issue.

The customer service portal. Ease of training. Management tools.

None I could think of at this time. I'll let you know.

My favorite thing about SMRT is how easy it is to use. Unlike other systems that are complicated to navigate and hard to understand, SMRT feels like a breath of fresh air for the Dry Cleaning industry. As soon as I saw it, I knew it would improve my business. After installing it, it was even better than I had imagined. We have been on SMRT for about a month now, and every day we love it more!

They couldn't print the lot tag number on my temp tags, but they added that feature a week after we went live. No complaints here!

The software is only as good as the team who's behind it, so far SMRT have some SMRT people behind the scenes. Software it self is easy to deploy operate and understand kinda like plug and play. One of he key things is this guys do a great job working with you understanding your business and tailoring the software according to your business needs and making it more efficient in the same process.

Not much downside to the software, Going in with the understanding SMRT is a young company doing it right helps, with all software there is bound to be little flaws here and there but the most important thing here is that SMRT likes feedback from the customers so they can do the proper adjustments as more people ask for them or if your business needs it, for me at least that is extremely important that they keep the creativity going.

The ease of use and communication with customers are what I like most about SMRT.

There are certain elements that cannot be customized at this time. This forces you to find and integrate with a 3rd party system to accomplish some tasks.

Fully functional, easy to fit into our mode of operation, cloud based, very personal service

Poor cash drawer accounting, credit charges not on daily audit sheets

The support is off the charts. I was pleasantly surprised at the industry knowledge from the initial interview. the support team continues to over deliver on every promise, kudo's.

About the only thing in transition that proved difficult was the adding descriptions on every item again. Looking back it was worth the effort.

The flawless execution. Nowadays, most software systems do almost everything you need them to. But it's the execution that matters. A crude analogy would be how everyone was using Hotmail or Yahoo 20 years ago, and then Gmail came along and just did it right, so everyone switched. I used a legacy system (the largest in the industry) for 13 years before switching to this "upstart" back in 2017....

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This is a tough question, as they keep improving. For years I had an issue with their promotions/coupons not being flexible enough, and that just changed - they made their promotions & coupons system one of the most powerful and flexible I've seen - just like everything else they have done.

The feature and capabilities to enhance customer experience. The text program was much better than the competition. The training and introduction offered was and turned out to be excellent. The software puts the delivery company in charge. In my eyes this makes things easier and also helps allow more profit. SMRT seems to have everything you can think of to add to your dry cleaning business.

The format of writing a ticket and how layered in the settings are. I understand why SMRT doesn't have customers fill out a ticket before we pick it up - it's confusing and they don't know the difference between specific items. I think the storefront POS should have a clearer way to check in each item while the customers wait. The "closing ticket" process seems extensive to me The notifications could be a little clearer and be suggestive of how you should act on the new item.

Being able to call a real person if I am having a problem. Strong customer base. Taking customer feedback and creating updates that make system even easier/ more efficient. Highly reviewed software from dry cleaning peers. As a small plant with no delivery yet, SMRT's systems will work for me now and as I continue to grow. Versatile software that isn't tailored for "one type" of dry cleaner. Several different channels of communication possible with customers.

The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading. Despite this, payments are accepted 100% of the time which is a relief after switching from Enlite. There is a notable learning curve for older employees due to the software's complexity.

Hi Jamal, Thanks so much for your kind review. We also wish you had joined SMRT earlier but we looking forward to many years of working together.