SMRT Systems Reviews - Page 2

Being able to call a real person if I am having a problem. Strong customer base. Taking customer feedback and creating updates that make system even easier/ more efficient. Highly reviewed software from dry cleaning peers. As a small plant with no delivery yet, SMRT's systems will work for me now and as I continue to grow. Versatile software that isn't tailored for "one type" of dry cleaner. Several different channels of communication possible with customers.

The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading. Despite this, payments are accepted 100% of the time which is a relief after switching from Enlite. There is a notable learning curve for older employees due to the software's complexity.

Hi Jamal, Thanks so much for your kind review. We also wish you had joined SMRT earlier but we looking forward to many years of working together.

SMRT brings dry cleaning and delivering a great experience to customers into the 21st century. For decades, our industry was underserved and with SMRT on the scene, we are equipped with the finest software to run a world-class organization.

I thought we needed an app to appeal to the newer generations. Actually, couldn't be further from the truth. SMRT delivers in every aspect.

Bringing new team members up to speed is very easy and much faster than with any other POS we've used in the past. The layout and functionality of the software is intuitive so it's easy for people who've never worked at a dry cleaners to learn their jobs quickly. Another feature I love is the reports or KPIs as they call them. I, and each of my team members, have access to the information we need to to provide our customers with the highest level of service. You can customize the reports available so that everyone sees the same reports, or you can customize down to the job role or even for each individual user. Probably the best, and most polished, function is the route module. It just plain works, and it's been transformitive for our business.

When we signed on a year and a half ago, the software was still a bit raw. The support team has been fantastic, and the development team has been consistently fixing flaws and rolling out new features. Nearly all of my frustrations have been resolved.

There isn't just one feature I like but multiple. To name a few: user interface, the pickup/delivery module and notification/communication center.

I feel the Master/Sub relationship could be pushed further by SMRT for better reporting and distinction between address for On-Demand/Static route.

The software is so user friendly and powerful that my entire business runs on it. It is the complete CRM software, front to back. Not only is it easy for me to manage my business, but it is also even easier for my customers. They can do all the scheduling, communication on their own.

The only thing missing is SMRT does not have A mobile app.

From the change over to the delivery for my business the SMRT Systems way far the best easy teaching employees how to work the system my customers swear that the texting to let customers no the there Dryclean orders are done is far the best in our industry!so glad we went with SMRT!

There is nothing not to like it is very easy to teach employees how to run there system and there tech support .very professional there are on top of anything you can ask for them to due love all of our guys and gals at our tech support for the best !

We are very happy we made the switch to SMRT. It is a simple easy platform to use and training employees. Assembly has been much more efficient and contacting the customers is very easy through the software. I like that it is browser based so I can login in whenever and where ever I need to. Set up is super easy and I am able to install myself instead of calling support.

Batch emails and texts. I wish I was able to email all customers a coupon or info about a new service from SMRT. I go through mail chimp to send batch emails.

SMRT is intuitive like Apple products. It is worlds ahead of the other available products in the market. The most stable and easy to use platform. Highly recommend this company!

Easy integration and user friendly no downside

Smrt allows you to follow real time the daily ins and outs of your business. I am able to physical leave my facility and check in remotely. This was a huge step in me being able to devote time with my family and given me back control over my business.

We signed up early so they needed to work on some things. We rolled with the punches and the people at smrt answered the bell.

The extra communciation features for my team and our customers. The ease of use. The delivery and route optimization features to help build and organize our growing Pickup and Delivery system. Has incoporated into our marketing efforts beautifully.

Implementing and switching from our old pos was challenging but we got the job done. SMRT sends two experts to help make the switch more seamless.

What I liked the most is the ease of use of the system and how employees were able to begin using it without any learning curve.

Something that can be added on the software is push notifications for the delivery app.

Very easy to implement, train, customization for my business, ongoing product development, listen to the customers suggestions for improvements

Very minor data migration errors on go live. Need to be a little more diligent about reviewing imported data to make sure it is accurate and relevant.

Rial, thank-you for the kind review. It is our goal to continuously improve our product by responding to and adapting any changes that our clients suggest. SMRT Systems

Having the ability to seamlessly run all facets of our operations under one user interface and the program is a game-changer. Not only does SMRT run our A/R, inventory, lot Management, delivery routes, customer promotions, communications, etc. It quite frankly is the easiest to use and train, which is priceless in our industry.

As with any transition or change, it takes time and a growing curve. However, this is not something uniquely individual to SMRT, just the nature of transitions software platforms. I have no cons when it comes to the daily use and function of SMRT (which speak volumes!).

The people behind it! It seams in this day and age, most software has bells and whistles, some of which do the same thing, only its a step by step process to get to results. SMRT is quick about it!

This guy named [SENSITIVE CONTENT HIDDEN]! Just Joking! Nothing really negative to report, only that there are some features that could be implemented to make daily usage better from a management standpoint.

The customer support is hands down the best. From the demo to the instillation and now use, the support team at SMRT have been there. This system compared to my last POS is 1000% better. Easier to operate, staff and customer friendly.

There is really nothing that I don’t like. The only issues that I had was when my data was merged from my other POS to SMRT. Some of the customer info was mixed around, but the staff at SMRT was there to make things correct.

I like the advances they have made in pick up and delivery as well as the ease of use for the client looking at our company.

There is a lack of ability to truly service in city buildings in a clean and functional manner on the route. SMRT system is able to be modified in so many ways that you may run into conflicting opinions on the best way to crack your specific nut. This ambiguity leads to confusion on implementation and training.

We love how easy the software is to use, the route app is terrific, communication through text and email has significantly cut down on phone calls, estimates are responded to very quickly and our customers love it. The reports are endless, we have hundreds of KPIs to help us with sales and marketing.

We have had a few challenges with the accounting; it works but the developers have promised to enhance it based on our feedback.

The installation, training, and implementations were a breeze. Using SMRT software for our operations has allowed us to implement, automate customer communications and improve our operations over night. We are upset at that fact that we didn't switch over years ago. The training for our staff, drivers, markin, office, and production was incredibly easy. It has exceeded our expectations thus far.

There is not much negative to say. As we discover features we wish we had, their staff is attentive and responsible and always find a better way to resolve our operational issues.

Route management, customer communication, AutoPay, and receivables management are all fantastic. They continue to enhance the product with fixes, improvements, and new features. Great support.

Limited POS options - no Apple Pay, Google Pay, etc. These have since been added.

I love the route management. I love the ease of texting and emailing. I love all of the email/text/issue history you can access. I love the driver app. It's awesome. There are two features I'd love to see added to the route management side, but overall I am a huge fan.

I have only two complaints. There are two features missing on the route management side that would make my life tremendously easier. And it's difficult to get a simple "this date to that date" KPI sales for a group of customers. It's not accurate so I have to do it manually.

The easy customizable features for specific data, data needed to pivot and make important decisions.

The accounting portion can be non user friendly with invoicing, itemizing and aligning with aging reports.

What I like most about the software is it's a very friendly user interface. The integration with our existing business was very easy. Training is fast and efficient!

In the beginning I did not like the terminals that were used. Shortly after we switched they moved to a computer based platform.

The developers are always working to make the system work better. It already works great , but if there is something that you would like for it to do you can request it and it will probably get done. I also like that it is so easy to use. New associates can be up to speed in just a few days.

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