SMRT Systems Reviews - Page 3

SMRT has dramatically improved the management and efficiency of our business. We have specific needs catering to hotels for uniforms, staff clothing and guest clothing and we needed to streamline and better integrate our accounting and delivery processes. SMRT has enabled us to do this and helped us improve the quality and speed of our business where we need quick turnaround times. We also found that the software works seamlessly with our Metalprogetti conveyors.

Not a lot to complain about. We would like one or two minor accounting features added but those would be specific to our particular type of business.

There are so many amazing features but what I love most is they will create whatever you need (within reason of course)

I wish there was a subscription feature but they have told me they are working on it. I do wish I could remove a credit that was misapplied.

Software is extremely user friendly. Staff learned the system within 1 day. The system assists daily routines and has saved us time throughout the day. I like the fact that I can connect remotely and see what the next day is going to look like workload wise. The customer communication features are fantastic. Customers have enjoyed and found the feature extremely useful.

I am happy overall with the reporting function, but would like to see some of the reporting capabilities in planning move into production sooner. The reports I do have allow me to manage my business effectively, other reports would expand on that ability.

The ease of delivery. It is web based and not app based. Feel like more customer are inclined to log in through a link versus having to download an app. Barcoding system.

When something needs to be post spotted and you have already assembled, it splits the entire order. Can't just take the item of that assembly number and leave the rest of the pieces there. Some of the reports are a little difficult, but support has been great when we have questions. When making a quick for a customer under the "other" option, we do not get two copies. We have to reprint one. It prints two under the "laundered shirt or household." Thought an update would have happened by now.

It’s very user friendly and has everything we need to make our business run smoothly.

Every time there is something I don’t like or understand, the support team answers right away and helps me find a solution so there isn’t anything I don’t like.

I especially like the ease of the barcoding system. It is easy to prove to clients when a garment was here. The assembling with barcodes takes out employee errors and reduces them to almost non existent. Routes are simplified. Easy to use, everything with one software.

Cannot mass email. Cannot change automated texts that are sent as reminders to clients.

SMRT POS software is easy to use and dummy proof. I started off using SPOT, then went to Starch up. By far hands down SMRT is the best software out there. Their demo process was detailed. They custom made my inputs and migrated all my customers data over. Any issues that arose, was probably one or two at the max. It was resolved in 10-15 minutes. I should have implemented SMRT from day one.

I have no complaints. It is a well designed and put together software which was tailored for the dry cleaning industry.

A great variety of useful functions. Great support!

Like with many POS systems the documentation is a work in progress.

Onscreen graphics and automated texting when orders are finished helps keeping customers goods moving

Bulk route pick up would be a nice added feature

The transistion was very smooth and the support team is extremely responsvie to each of my requests. I feel comfortable working with the SMRT team and am very glad to have made the switch to this software.

Minor changes to help lower detailing time would be helpful.

Thank-you Lumi for your positive review. We greatly appreciate your business and having taken the time to write a review for us.

Each station is stand alone and not dependent on a server network. All data is close at hand and easy to access in seconds or with a click or two.

Employee access should be asked more often at the stations. If the person who opens a station does not sign out then others can easily use that station all day under someone else’s ID. Many simple reports I had available from DCCS are nowhere to be found in SMRT. You could do better on canned reports for dry cleaners.

Having moved from a POS after 20 years that had fell behind along the way, we have found the features in SMRT to be super refreshing. Access to data & reports is so easy and the custom KPI feature is really, really helpful.

The marketing (texting) features could be much more robust. Some CRM features would be nice as well so that you could track sales leads and so forth.

The switch to SMRT has made my life so much easier as a Route Manager.

Sometimes, there support team gets back to me in 20 minutes instead of 5 minutes. Serisouly, they are quick to jump on an issue and resolve the problem.

It's easy of use on a daily basis. Implementation of the system is handled with top technical precision. constant innovation of system.

System need full offline mode so it would work without internet connection for those troubling internet outages.

I just have to say, SMRT Systems is an absolute game-changer for dry cleaning businesses. Since we started using their platform, our operations have been running so much more smoothly, and our customers have definitely noticed the difference.Their team is incredibly helpful and knowledgeable, especially [sensitive content hidden], who provided exceptional support during our transition to the platform. The user-friendly interface and real-time tracking features have made our lives so much easier, and we're now able to deliver a higher level of service to our customers.If you're in the dry cleaning industry, I can't recommend SMRT Systems enough. They're a team of true professionals who are dedicated to helping their clients succeed. Thanks for everything, SMRT Systems!

Nothing really as this is miles ahead of other systems.

SMRT is easy to use, employee and customer friendly, and has made our ability to assure the accurate completion of every customer order a breeze.

Integration took just a couple days. There isn't much we don't like.

Client communications and interactive nature of the system.

If client pays for an order prior to pick up, I find it difficult to determine what the customer owes.

the text messaging and routes delivery are Amazing

Credit card processing not having enough options

Super easy to use, lots of valuable features, very good support, route app is great, customer communication platform is the best!

No software is perfect, including SMRT, but I really can’t think of any cons. Issues that we have are addressed immediately!

Thanks for the great review Donny, We look forward to many more years of a successful partnership with you.

Customer communications is over the top and they love it. Route system is great, track from detail to delivery. Ease of use and was a seamless conversion from compassmax . Just an overall modern platform.

Perhaps some comparison reports to previous year

Ease of use and ease of training. Trying my employees literally took minutes. So much easier to use than my previous software from CleanSuite. The support has been phenomenal.

I really cannot say anything bad about SMRT.

What I like most about this software is that you can access a lot more of the clients information in an easier way. I also like how easy it is to show where a stain, rip, or tear is on the clothing item while detailing. This allows us to be more specific and successful.

My least favorite thing about this software is that a lot of things coming from our old software don’t show up the same on SMRT software.

SMRT is very user friendly and highly professional. It eliminates headaches and saves time and money. SMRT just makes our business run smooth and easy. We were SMART to get SMRT!

SMRT is a win win situation. No cons in any way whatsoever.