SMRT Systems Reviews - Page 4

Page loading speed - being able to switch screens within a users operating level Easier to train new employees - ability to work more efficiently

Only one week in to it. So far very impressed and confident that this is a great move going forward.

Basically the company installed the software and wouldn't help with any pricing lists. Because the ulchsrges are basic upcharges that cannot be used for all items ,I am not able to use the system. I have tried over and over to get the technicians help me solve the matter all I get is the run around. Every month I am being billed for one hundred Nd fifty dollars for a system that isn't even working for me.

Lucky fir me that my original software is still operating or i would have been in alot of trouble. I do not recommend this to anyone. Don't believe that they are available to help you 24/7 once they got you hooked you are out of luck

We regret the negative experience. We are happy to have resolved the billing concerns quickly and to the client's satisfaction. SMRTsystems wishes their team and business the best.

The software allows is to connect with customers the way customers want to be reach. We have been able to grow our pick up and delivery, improve communication internally and externally.

I keep asking myself why I didn’t do it sooner

SMRT is super simple to use and the technical support staff is always available and has a solution ready!

Any cons are offset because SMRT will work with you to adapt the software as much as they can!

Ease of use, increase in operating efficiency.

Inability to send mass text/emails, additional charges for texting on top of monthly station fees. Unable to upload photo detail.

It is very easy to use, and train employees.

I need to rely on the support team for some issues, and price changes. I would like to to do this myself if possible.

It’s very intuitive.. will make training of new staff much easier and quicker

I really haven’t found any negatives so far

Ease of use. Dashboards are great. Not too compact. Customer Service is exceptional! They'll do whatever you need in a timely manner, friendly staff. I am really happy with that.

KPI report generation. I still find it hard to create reports on my own through the system. The staff is always helpful though.

Ease of installation Ease of use Customer loves the customer portal Route Management Saves time and money

One of the most expensive software but worth it

As a multi retail store and main processing location having a unified database was instrumental to increasing our efficiency

Fine tuning customization takes longer since it is one size fits all program

User friendly, reporting is simple and through plus customer service is timely and helpful.

I wish there was a way my CSRs could use the system without always having to log in and out this way I can better track everyone's transaction to help with accountability and training opportunities.

It’s very fast to learn. It is already streamlining our take in process and we’ve only been using it for 4 days. Super excited to have it.

The amount of time put into converting our data from our old system must have been very extensive. I’m it that familiar with the software yet but I have a great deal of respect for the techs that put this together.

I love the efficiency of SMRT. It is an easy system to learn and train on and will help keep track of customers clothes throughout production.

Nothing at this time. We like everything we have seen.

The route software is truly amazing it basically does it all by itself. Now if it could drive the van. Lol.

I think it could be better at writing an order to a customer on the spot. Number one complaint is not getting a ticket at drop Off.

How easy it was to set up and all of its features especially the Marketing .

nothing i like the lot. can not find anything i dont like.

[SENSITIVE CONTENT] are an exemplars of service, diligence and follow up. Thank you So much to both of you and your team for being a credit to our industry.

At day 9 of conversion, I can’t think of any con.

The training and support team is very responsive! My only complaint is that there were several people involved at first and it was difficult to figure out who was in charge of what. Once we got through that, it was great!

I have no comments here - all is good!

Messaging and piece tracking. Accounts receivable has improved.

Understanding billing transactions can be difficult.

Easy to use, Very convenient for my customers. Customers love messaging system. Can control from anywhere like working from home. Thank you SMRT! " Smart software. "

Integration with other apps like dry clean locker system

SMRT streamlines the whole process and every activity is traceable, so nothing gets lost in the shuffle. Interface is simple and easy to use for all levels.

Sometimes the reports we pull are inaccurate, like the daily piece count, but support is always there to help adjust and tailor reports to our needs.

The automatic text messaging is key and prompting for a card on file when setting up a client account

Can’t personalize the automated messages

The communication with your client base.

Would like to see a better selection of up charge items.

More user friendly than Spot. The use and functionality of navigating through customer profiles and sales reports . The texting communication with customers and route features.

The bag tags for route cannot be printed at time of bagging. Mass emails to tell customers about holiday schedules or snow days when route is canceled.