SpotOn Features & Capabilities

SpotOn

Restroworks

Square for Retail

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Access Controls/Permissions

Accounting Integration

Activities Booking

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Availability Management

Bar Tab Management

Barcode Recognition

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Calendar Sync

Calendar/Reminder System

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Cash Management

Channel Management

Client Portal

Clock In/Out

Commenting/Notes

Contact Database

Contact Management

Credit Card Processing

Customer Accounts

Customer Activity Tracking

Customer Database

Customer Experience Management

Customer History

Customer Profiles

Customer Segmentation

Customer Support

Customizable Branding

Customizable Categories

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Debit/Credit Card Processing

Delivery Estimate

Delivery Management

Discount Management

Drag & Drop

Dynamic Content

eCommerce Management

Electronic Payments

Electronic Signature

Email Campaign Management

Email Management

Email Marketing

Email Reminders

Email Templates

Email Tracking

Employee Management

Engagement Tracking

Event Marketing

Event Scheduling

Feedback Management

Food Delivery Dispatching

For Bars/Clubs

For Restaurants

For Retail

GDPR Compliance

Gift Card Management

Group Reservations

Image Library

In-Person Payments

Inventory Control

Inventory Management

Inventory Replenishment

Inventory Tracking

Invoice Management

Kitchen/Menu Management

Labor Cost Reporting

List Management

Loyalty Cards

Loyalty Program

Menu Builder

Mobile Access

Mobile Booking

Mobile Optimization

Mobile Payments

Monitoring

Multi-Campaign

Multi-Channel Communication

Multi-Channel Marketing

Multi-Location

Lavu POS

CAKE POS

TouchBistro

Clover

Toast POS

Heartland Restaurant

Simphony POS

Modisoft

Rezku POS

BentoBox

OpenTable

LS Retail

Restaurant owners share many of the same struggles in managing and growing their businesses.  Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting.  Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor. 
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands. 

A True Game Changer

There have been ups and downs, a few network outages and quirks that required support but overall we are getting to know the equipment and with the Help of [sensitive content hidden]
 are tweaking the software and hardware to where it helps us process the customers and payments. 

Just the Begining

Thank you for your feedback, Michal. We are constantly evolving our tech and its capabilities to better support businesses and have passed this feedback to the appropriate teams. We appreciate you leaving us a review, and we welcome you to the SpotOn family! 


Excellent problem solved I have never experienced any problem with the system 

Awesome service  and great customer service 

This is music to our ears! Thank you for letting us help you grow your business.

My overall experience is mixed feelings.  However [sensitive content hidden] is our SpotOn Restaurant Success Manager and without him I probably would have had a coronary.  He's such a wealth of knowledge and has made himself available to me through zoom calls.  Again, without him I would have continuous heart palpitations.   

Customer Service

This is helpful for us to know, Stamatia, and we appreciate your feedback. We’ve passed this along to the appropriate teams on our end and shared your kind words with your Restaurant Success Manager. We look forward to continuing to help you grow your business. 

Worst in my 29 years of businesses, hands down, not even a close second.

RUN FROM THEM!

Josh, this is not the experience we want you to have, and we apologize for all the issues you've experienced. We'd like to rectify this situation as soon as possible - can you please reach out to us at clientengagement@spoton.com, and we'll make sure someone is in touch with you so we can ensure this doesn't happen again. 

Excellent. The SpotOn team has been nothing short of helpful in getting us up and running. 

Good system for the money

We're pleased to hear you've had a smooth transition and are benefiting from your SpotOn POS!

The sales man know nothing, does not have any knowledge about how to operate equipment, when asked just texts you to call support. Pushy sales man promises the world then does nothing, talking about us behind our backs to other restaurants, that I know the [sensitive content hidden]..  my other pos company was night and day better, always answer my questions, phone calls, never pushed me aside to handle it on my own.  Only have 1 tech guy to help with repairs and is never in the state, so I have to hook up and fix my new broken equipment, the list goes on and on. 

Hard to learn

Adam, this is not the experience we want you to have and we apologize for the issues you've faced. We'd love to rectify this situation as soon as possible - could you please send the best phone number to reach you at to clientengagement@spoton.com? We'll have a support member reach out to you. Again, we apologize for this expereince and hope to speak with you soon. 

We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us for 3 days was very helpful and patient with us.

POS System

We appreciate the feedback, Shirley! And we're glad to hear about your onboarding experience and working with our customer support team. 
We are constantly evolving our tech and its capabilities to better support businesses, so we'll pass along your feedback on bigger text on receipts. 
Thank you for taking the time to leave us a review and for being a part of the SpotOn family!

Most of my business comes through them because that’s where I direct my customers so there’s a trust there

The Dymond Experience Review 

Thank you for the feedback, Calar. We're happy to hear about your experience with menu creation and our support team. We apologize for the difficulty with the charges - if you have any more issues with this, please don't hesitate to reach us at support@spoton.com. We look forward to continuing to help you grow your business. 

Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering. 

Game Changer

So far not great- hope it gets better .  Wish they would keep all the promises made at the beginning 

Rough start 

We're sorry to hear about your experience, Stephen, and we'd love to rectify the situation as soon as possible. Can you please send the best phone number to reach you at to clientengagement@spoton.com? We'll have someone give you a call. Should any other issues occur, please don't hesitate to contact us at Support@spoton.com.

Overall It was great.  good people helping make it come together

Redcoat Tavern

We appreciate your feedback, John, and thank you for taking the time to leave us a review. Please don't hesitate to reach us at support@spoton.com should you need anything. We look forward to continuing to help you grow your business.  

Excellent Product and Service. Awesome all around

The Best on the Market

Thank you for your feedback, Joe, and for taking the time to leave us a review. We're happy to hear about your experience with our product and service. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them. 

[sensitive content hidden] is AMAZING

Thanks for the shoutout, Courtney! Customer service is important to us, and we're glad to hear about your experience with our team. 

VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL

DO NOT USE SPOTON

Hi Dakin, We've made several attempts to contact you and help resolve this issue. Can you reach out to me directly at review@spoton.com with your best contact information so I can help get this resolved? 

They gave me a great rate at the beginning then gradually jack it up to more than double the fees what they used to charge

highway robbery

Gary, that's not the experience we want you to have, and we've passed this on to the appropriate teams on our end. Should you have any questions or require additional assistance, please don't hesitate to reach us at support@spoton.com. 

first  pos system

We're thrilled to hear your installation and setup were a breeze. Thank you for your business.

If it wasn't for [sensitive content hidden] we would of left spot on

SpotOn Review

terrible company stay away they stole 924 from my account and also never gave me my 200 terminal fee back !! these guys are crooks !! stay away .. they make up rules as they go...

spot on is a bunch of liars and scammers !! buyer beware or youll be out 924.00 like me !!

Kevin, we are sorry to hear about your experience. I've looked into your case and spoke to a member of our customer team, Craig, who assisted you a few weeks back. A refund was submitted & our tea confirmed with you that the situation has been rectified. If this is not the case, don't hesitate to contact clientengagement@spoton.com for additional support. 

Gift Card System needs a lot of work

This is helpful for us to know, Anthony, and thank you for taking the time to leave us a review. At SpotOn, we are constantly evolving our tech and its capabilities to better support businesses, so we upgraded our gift card provider to help resolve issues like this. 

SpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing ventureSpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing venture.

safe  place to stay spoton

Thanks for the thoughtful review, Ganesh! We appreciate the time it took for you to share your experience with us.

Spot On Restaurant

Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at support@spoton.com and we can look into troubleshooting that for you!

Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.  

Changed the way I thought about Merchant Services!!!

I am extremely disappointed with SpotOn’s services and lack of professionalism. We entered into an agreement with SpotOn under the promise of a comprehensive food truck setup and a system that would function without internet connectivity. Unfortunately, none of these promises were fulfilled. The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution.

Communication with SpotOn has been abysmal. Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own. This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment due to the menu team’s failure to complete their responsibilities.

The lack of professionalism extends to the website team as well, who have consistently ignored our emails. This entire experience has been extremely frustrating and unacceptable.

Given these ongoing issues, we are now seeking a full refund for the services and equipment provided, along with the termination of our contract. I urge SpotOn to address this matter immediately, as our attorney is now involved and will be sending a formal letter if this is not resolved promptly.

Interested in SpotOn? MoveOn

Hi Vince, I know we're in the process of trying to resolve this for you! Please hold tight and we'll have some help sent your way immediately.

SpotOn advertised to me stellar rates, low fees, and a free machine, so I signed up to process cards with my business. Everything went well for a few months until I looked at my bank statement and saw that they started charging me more for the same program. Nothing changed on my end and my revenue stayed consistent. It took me a while to get in touch with someone to discuss and eventually cancel. They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without mention. I cancelled. Bad end experience overall. 

SpotOn misled me while I had a decent service for a few months with what was then transparent pricing. 

We're sorry to hear you had a negative experience. We are committed to price transparency and wish we had the opportunity to make this right. Thank you for taking the time to give us feedback.

SpotOn screenshot: SpotOn POS 

SpotOn screenshot: SpotOn Touchscreen Point of Sale Station

SpotOn screenshot: SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys

SpotOn Features

Features Summary

Screenshots

Contenders comparison

Common SpotOn comparisons

Reviewers who mentioned features said: