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Functionality
4.6
/5
154
Total features
79
14 categories
SpotOn features
Common features of Point of Sale software
Functionality
4.6
/5
154
Price starts from
65
Per month
Total Features
79
Unique features
Tips Management
Confirmation/Reminders
Real Time Notifications
Response Management
Functionality
4.6
/5
426
Price starts from
60
Per month
Total Features
79
Features in Common
30
Unique features
Item Management
Customer Accounts
Real Time Order Entry
Barcoding/RFID
Functionality
4.1
/5
863
Price starts from
69
Per month
Rick J.
Verified reviewer
Business Supplies and Equipment, 1-10 employees
Used daily for 6-12 months
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Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor. SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
Sam M.
Restaurants, 11-50 employees
Used daily for 6-12 months
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We have been blown away with how easy it is to use, the fast go-live time, and the benefits we are already seeing. We are receiving more and more online orders, and are saving money through the cash discount program.
My personal favorite aspects of the SpotOn Restaurant POS system is how easily my staff picked it up. Everyone had it down after one day. On top of that, with the cash discounting, we are saving tons of money.
The only things we have had issues with is the cc fees being charged to gift card payments, and not having an app for mobile authorizations for Android. I have an iphone and that app works perfectly, but my assistant has android. Any and all minor issues have always been fixed extremely fast.
Heidi G.
Food Production, 11-50 employees
Used daily for less than 6 months
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Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions. Ask to see marketing. Ask to see reports and understand what the numbers mean and how it ties out.
I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.
The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit...
We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.
Debbie B.
Hospitality, 51-200 employees
Used daily for less than 6 months
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From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to...
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
Brenten L.
Industrial Automation, 1-10 employees
Used daily for 1-2 years
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Overall, I really enjoyed this software besides the slow customer service response time. If that would have been improved, I would have stuck with this software permanently. I love how easy it is to use and how it manages transactions so well.
This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use.
I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business.
Katie K.
Restaurants, 1-10 employees
Used daily for 2+ years
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Well, we modified spoton and made it our online ordering system during lockdown. It probably saved us $3k plus online ordering commissions.
Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.
I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm. Also, I wish we had more characters for reservation messaging. Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.
Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google. 2). Blocking reservations in a specific section during specific times...
carl w.
Hospitality, 11-50 employees
Used daily for 6-12 months
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Excellent product and service. Very responsive sale rep who stops at nothing to get things done Martha Codgill
Ease of use and stability of software. Staff was able to actually operate without training.
none as software is very fast, reliable, easy to use, and stable.
Thank you for this feedback, Carl! We love to hear this and appreciate your business.
Mourad B.
Hospitality, 51-200 employees
Used daily for 2+ years
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We have used SpotOn for several years and we are glad we switched to cloud based versus server based POS (Aloha). Online ordering (OLO) and payments is seamless.
Flexibility, speed and reliability. Cloud based. Economical.
Nothing. It is a solid system. The company is working to improve loyalty program platform for users who need it.
We're so happy to hear you're enjoying your SpotOn experience! Thanks for leaving us this feedback.
Tony B.
Hospitality, 201-500 employees
Used daily for 2+ years
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We have been with Spoton since the Emagine days, we are very happy with the system and extremely happy that we still have our relationships with [SENSITIVE CONTENT]
Our bartenders love the platform for its ease of use, new bartenders coming from other Point of Sales systems rave about Spoton.
No real cons, would like to have the first line of support a little better versed in common issues and be a little more ready to move something to the next support level if not easily solved.
Hi Tony, thanks for the feedback! You mentioned needing a little more support from our frontline support agents. I'd love to connect you with your dedicated Success representative if you'd like to email me your account name so I can introduce you! We are grateful for your business and appreciate the opportunity to help.
BRANDY R.
Restaurants, 11-50 employees
Used daily for 6-12 months
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[SENSITIVE CONTENT HIDDEN] with SpotOn is our sales representative and has provided excellent onsite service. Every issue and question has been answered or addressed within hours if not minutes. The customer service team has been on top of any issue that [SENSITIVE CONTENT HIDDEN] could not personally handle. They are timely and informative. I can't say enough good about this company and software. A true breathe of fresh air!!!
SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
I have not found a con with this software. It is exactly what my business needed.
Sunny C.
Restaurants, 11-50 employees
Used daily for 6-12 months
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Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Andrew D.
Restaurants, 11-50 employees
Used daily for less than 6 months
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Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.
The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.
The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.
Nick K.
Restaurants, 11-50 employees
Used daily for 6-12 months
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Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.
The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!
This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.
Julia C.
Computer Software, 11-50 employees
Used daily for 1-2 years
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The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!
I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.
That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!
Rachael B.
Restaurants, 11-50 employees
Used daily for 6-12 months
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In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.
Progressive, accurate, and efficient point of sale technology.
The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)
chad v.
Restaurants, 11-50 employees
Used daily for 1-2 years
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our biggest problem was our level of customer service regarding order entry. Spot on solved a lot of these issues. Overall once Spot on was implemented and the bugs worked out it has been a great product.
The pros for our application -Being able to program a large menu and the software allowing modifications to menu items -QR code integration was huge win for customers being able to order and pay outside -Front facing displays work well and easy to use -Instacheckmate feature for seamless order entry -Overall support has been prompt with only a few glitches
Cons -We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems -Gift cards require a seperate reader -it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed -Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time
Bret A.
Restaurants, 11-50 employees
Used daily for less than 6 months
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Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!! I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!
So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!
brad m.
Food & Beverages, 501-1,000 employees
Used daily for 6-12 months
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Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.
The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.
I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.
This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.
Ben P.
Restaurants, 1,001-5,000 employees
Used daily for 1-2 years
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SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.
True, cloud POS with the flexibility to run on a myriad of different hardware devices. It just works. Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry. Transparent pricing with no long-term contracts. The sales and implementation teams were there every step of the way. User-friendly. Training our service teams was simple and exciting. Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.
Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.
Harshil P.
Restaurants, 11-50 employees
Used daily for 6-12 months
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I wasn't aware of installation charges If I knew it I wouldn't have them to come and install the POS which I could do very easily. I paid $750.00 which was automatic payment taken from my bank account.
Its really great for Restaurants
Speed and easy to operate
Daniel R.
Hospitality, 11-50 employees
Used daily for 1-2 years
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SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far
Love the ease of use, reporting, and customer service
QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest
Steuart W.
Restaurants, 11-50 employees
Used daily for 6-12 months
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Ease of use, customization, and back end reporting are amazing. Far more business analytics than most people will ever use. Customer support is incredible!!
There’s not really anything we don’t like. It’s easy to use and the support team keeps us going when we need to change or update something.
brian B.
Food & Beverages, 11-50 employees
Used daily for 2+ years
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Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run 90% of my financial off one program that has been tailored to my needs by the spot on crew.
It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.
Nick L.
Restaurants, 11-50 employees
Used daily for 1-2 years
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My overall experience has been great with Spot On. I am 100% pro Spot On and would recommend it to almost anyone. The longer we've had it, the better it's gotten.
MY favorite thing about Spot On is how easy the BOH Management interface is to use. I love how I am able to adjust just about anything in seconds without having to wait on hold for an hour to adjust one menu item. Everything is pretty self explanatory, I just had to use it for a bit, but the more I use it the more I understand it.
The QR Codes have issues that other platforms seem to not have, starting tabs, glitches where people can't move to the next screen, no "guest login" option. We have an older crowd in our town and it isn't all that easy for them to use.
Scott C.
Food & Beverages, 1-10 employees
Used daily for 6-12 months
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From sales cycle to installation to on-going support, this company responds and with amazing capabilities!!!
How easy. it is to use and it's very intuitive. From the very start, our sales rep was truthful (hard to find), dependable, and. actually delivers on absolutely everything he says will be done or can be done and he's there is any capacity I need him, even after the sales cycle has ended. I know I can count on [SENSETIVE CONTENT] and anyone I contact at the company for assistance!!!
I wish all the various, behind the scenes, capacities were grouped in one location so you wouldn't have to check various areas to find the command you are looking for.