SpotOn Features

My personal favorite aspects of the SpotOn Restaurant POS system is how easily my staff picked it up. Everyone had it down after one day. On top of that, with the cash discounting, we are saving tons of money.

The only things we have had issues with is the cc fees being charged to gift card payments, and not having an app for mobile authorizations for Android. I have an iphone and that app works perfectly, but my assistant has android. Any and all minor issues have always been fixed extremely fast.

I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit...

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We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use.

I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business.

Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.

I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm. Also, I wish we had more characters for reservation messaging. Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.

Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google. 2). Blocking reservations in a specific section during specific times...

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Ease of use and stability of software. Staff was able to actually operate without training.

none as software is very fast, reliable, easy to use, and stable.

Thank you for this feedback, Carl! We love to hear this and appreciate your business.

Flexibility, speed and reliability. Cloud based. Economical.

Nothing. It is a solid system. The company is working to improve loyalty program platform for users who need it.

We're so happy to hear you're enjoying your SpotOn experience! Thanks for leaving us this feedback.

Our bartenders love the platform for its ease of use, new bartenders coming from other Point of Sales systems rave about Spoton.

No real cons, would like to have the first line of support a little better versed in common issues and be a little more ready to move something to the next support level if not easily solved.

Hi Tony, thanks for the feedback! You mentioned needing a little more support from our frontline support agents. I'd love to connect you with your dedicated Success representative if you'd like to email me your account name so I can introduce you! We are grateful for your business and appreciate the opportunity to help.

SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

I have not found a con with this software. It is exactly what my business needed.

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.

The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.

The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!

This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Progressive, accurate, and efficient point of sale technology.

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)

The pros for our application -Being able to program a large menu and the software allowing modifications to menu items -QR code integration was huge win for customers being able to order and pay outside -Front facing displays work well and easy to use -Instacheckmate feature for seamless order entry -Overall support has been prompt with only a few glitches

Cons -We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems -Gift cards require a seperate reader -it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed -Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time

Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!! I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!

So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.

True, cloud POS with the flexibility to run on a myriad of different hardware devices. It just works. Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry. Transparent pricing with no long-term contracts. The sales and implementation teams were there every step of the way. User-friendly. Training our service teams was simple and exciting. Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.

Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.

Its really great for Restaurants

Speed and easy to operate

Love the ease of use, reporting, and customer service

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

Ease of use, customization, and back end reporting are amazing. Far more business analytics than most people will ever use. Customer support is incredible!!

There’s not really anything we don’t like. It’s easy to use and the support team keeps us going when we need to change or update something.

It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.

It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.

MY favorite thing about Spot On is how easy the BOH Management interface is to use. I love how I am able to adjust just about anything in seconds without having to wait on hold for an hour to adjust one menu item. Everything is pretty self explanatory, I just had to use it for a bit, but the more I use it the more I understand it.

The QR Codes have issues that other platforms seem to not have, starting tabs, glitches where people can't move to the next screen, no "guest login" option. We have an older crowd in our town and it isn't all that easy for them to use.

How easy. it is to use and it's very intuitive. From the very start, our sales rep was truthful (hard to find), dependable, and. actually delivers on absolutely everything he says will be done or can be done and he's there is any capacity I need him, even after the sales cycle has ended. I know I can count on [SENSETIVE CONTENT] and anyone I contact at the company for assistance!!!

I wish all the various, behind the scenes, capacities were grouped in one location so you wouldn't have to check various areas to find the command you are looking for.