Most popular features of all Retail & Consumer Services apps
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
19 reviewers had the following to say about SpotOn Restaurant's features:
Value added 3rd party add one.
It's also a user friendly system for my employees.
Pros
My favorite feature of the software is the online reporting and tools to view and analyze orders.
Cons
We are unable to enter tips while the order is open and being used.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!
Pros
The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office.
Cons
That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We are no longer limited to being physically at the restaurant in order to access reports and data.
Pros
Finally, after 30 years in the restaurant industry, we have a POS system that has taken our operations to the next level.
Cons
My team was so excited about "customizing" our new POS system that we had to push them out of the office and back on to the dining room floor.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Using SpotOn we have become more efficient as a business, reducing waste, tracking profits and trends as well as identifying areas of loss
Pros
Configurability and reporting features, we can track just about every aspect of our business now.
Cons
Phone app sometimes logs out, and I wish they had more integrations
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Ease of use, customization, and back end reporting are amazing.
Cons
There’s not really anything we don’t like. It’s easy to use and the support team keeps us going when we need to change or update something.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Their entire suite of products include web design & hosting, online ordering, gift card, loyalty as well as 24/7 help desk.
Cons
No Cons so far. The software is extremely robust and stable.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.
Pros
The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive.
Cons
The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting .
Pros
Progressive, accurate, and efficient point of sale technology.
Cons
The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
My overall experience would be with the installation of the new EMV for the credit card chips which went very smooth, the customer support was there to assist in the install plus afterwards.
Pros
Next would be online ordering, great job keep it up.
Cons
The least liked about the software is the pricing, need to less expensive.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
AWESOME!
Pros
It does everything to make the experience easier for my employees and the customer.
Cons
Nothing, it’s easy to learn and there isn’t much it can’t do.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
"After working with a different pos for 7 plus years, the transition to SpotOn was smooth and effortless.
Pros
Easy implementation, excellent customer service and support
Cons
So far have had no issues at all. Minor changes that needed to be made were handled by the support team quickly with no interruptions in my business.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It's very easy to see our gross sales each day as well as our labor costs.
Setting up the system was a breeze and [SENSITIVE CONTENT HIDDEN] our sales rep was available at all times for support.
Pros
Their customer service is unmatched.
Cons
Honestly, it is far superior from any system I have used before. We have not encountered any flaws yet.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I love it, I think it works great for us and I LOVE the customer support and also our sales Rep [SENSITIVE CONTENT HIDDEN]!
My bar managers, my servers and my managers and raved about it. We are a very Busy place sometimes doing 2500 checks in one afternoon and we never had a problem.
Pros
Working with there administrative team to integrate into our CRM was simple.
Cons
That we didn’t start to work with Spot on sooner
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
They've saved us thousands of dollars over the years. Can't recommend them enough!
