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SpotOn Reviews - Page 2
146 reviews
Recommended
Scott C.
Food & Beverages, 1-10 employees
Used daily for 6-12 months
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From sales cycle to installation to on-going support, this company responds and with amazing capabilities!!!
How easy. it is to use and it's very intuitive. From the very start, our sales rep was truthful (hard to find), dependable, and. actually delivers on absolutely everything he says will be done or can be done and he's there is any capacity I need him, even after the sales cycle has ended. I know I can count on [SENSETIVE CONTENT] and anyone I contact at the company for assistance!!!
I wish all the various, behind the scenes, capacities were grouped in one location so you wouldn't have to check various areas to find the command you are looking for.
Nick V.
Restaurants, 11-50 employees
Used daily for 2+ years
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I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.
Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!
Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting
Hillary H.
Hospitality, 51-200 employees
Used daily for 6-12 months
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When looking for a new POS, we were looking for a unicorn product that could do things we only dreamed of, and found it in SpotOn. We can integrate Loyalty, Reserve, POS, Handhelds, Credit Card Processing, Reporting and soon Online Ordering through one program! We wanted handheld devices for speed, order accuracy, and payment table side that did not take away from the guest experience and have loved the clean interface we get with SpotOn too. Our customer service experiences are second to none with extremely fast response times and a service minded team backing what we do everyday.
Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.
Does not integrate easily with scheduling software.
Mark H.
Hospitality, 1-10 employees
Used daily for 6-12 months
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So far our experience has been very positive. The way the online store integrates to the POS is terrific, allowing us pinpoint control over what we sell, where and when. Adding and 86ing items is a breeze which prevents unhappy customers and the handheld units we use supplement our workflow and make us more efficient. Thew QR codes are also a timely addition to our arsenal and our customers use them for both menu exploration as well as payment and ordering.
The software is very robust. We don't use even a fraction of it's capabilities but it's great to know we have room to grow when we are ready. 24/7 tech support is a Godsend since there are always questions with any system. Knowing I can pick up the phone and speak with someone (usually within 3 minutes) and get answers is hugely important.
There is a learning curve, mostly because the system is so capable and far reaching. Occasionally, the sheer number of options proved a little daunting, but that's when speaking with a person in real time becomes so important. They are a great resource as a learning too, too.
Bart D.
Food & Beverages, 11-50 employees
Used daily for 1-2 years
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The support is award winning in my opinion. Quick responses to early on questions and transparent pricing. Value added 3rd party add one.
Cloud based with reporting on the cloud. The fact that I can be off premise and have live data and managers app was huge. No contract was impressive and let me know they are with us through good and bad with option to walk away.
Wish inventory management was more robust or offered within. Not huge issue.
Pete M.
Food & Beverages, 11-50 employees
Used daily for less than 6 months
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From the initial consultation, to ordering, to implementation and integration the entire Process of on-boarding the SpotOn POS System has been seamless and has exceeded our expectations. In particular, I can’t say enough about the Integration Team, the Tech Support, and the Sales Support. They’ve been there 24/7 to make sure our on-boarding and integration has been smooth.
The SpotOn Software is intuitive, flexible, and easily updated in real-time. Love the marketing features and integration of 3rd Party Delivery Apps.
Honestly, we haven’t really had any problems so far.
Claude l.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
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From the rep, to the customer service and product. Qe are happy with the results
Its easy to change umutems and on board staff
A little simpler inter face for back of house changes
Lisa W.
Food & Beverages, 51-200 employees
Used daily for 6-12 months
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The product is very easy to navigate and user Friendly.
Gift card functionality could be more user friendly.
Thanks for this feedback, Lisa! We are still working on our gift card process but there are many improvements in the works. If you have any difficulties or questions, please don't hesitate to reach out directly to support@spoton.com. We appreciate you and your business.
Teri F.
Semiconductors, 11-50 employees
Used daily for 6-12 months
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Excellent service and program, if they don’t offer it, just ask and they will get it.
All aspects of the service. The POS, merchant services, reservations and reporting.
Haven’t found anything wrong with SpotOn at this time.
William L.
Food & Beverages, 11-50 employees
Used daily for 1-2 years
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Great experience, even when they had a payment processing system outage that was not SpotOn's fault they issued a fair credit for sales loss. "What company does that?" Amazing ... makes you feel like they are in it for the long haul and clearly values their customers.
Cloud based. POS restaurant features, ease of use, support, reporting capabilities.
some refreshes of back office changes reflected in reporting has issues.
April M.
Restaurants, 1-10 employees
Used daily for 1-2 years
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It’s very user friendly and quick to learn
Items are not alphabetized on POS screen
Christopher J.
Restaurants, 11-50 employees
Used daily for 6-12 months
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Amazing. Everyone from implementation to customer service to [SENSITIVE CONTENT] (account executive) has been awesome to work with. Everyone really knows their stuff and has a passion to help in any capacity possible.
The ease of every function! From splitting checks to reading reporting. Everything was streamlined almost immediately!
Can be difficult to type on keyboard & with that comes some time wasted ensuring the message is typed properly.
Afrim M.
Food & Beverages, 1-10 employees
Used daily for 6-12 months
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Fabulous
Very simple to use it and fast to learn
Actually I like it all there is nothing that I don’t like it
Tori W.
Restaurants, 11-50 employees
Used daily for 6-12 months
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The system is easy to use and quick to learn. Menu items can easily be changed or added and updates instantly.
Internet is a huge issue. If you do not have great internet it is a problem. If there is a spotty connection you can not use the program at all. It usually goes out during critical and busy times. This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.
Bryson K.
Restaurants, 11-50 employees
Used daily for less than 6 months
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Overall the experience has been incredibly positive, and I would highly recommend Spoton to any restauranteur. The exceptional bright spot for me has been the amazing help and guidance of [SENSITIVE CONTENT], she did our initial install and has been an absolute savior when it comes to quick support questions and programming. Spoton has a great employee and partner in [SENSITIVE CONTENT], I know that I personally appreciate everything she has done to make my experience with Spoton easy and amazing.
As you probably can tell by now, it is super easy to use and program. From the moment of install to the ongoing training and support, the team at SpotOn has been fantastic. [SENSITIVE CONTENT] did our install and has been a valuable asset to our team as ongoing Support as well.
There is not much that I don't like. It is super easy and intuitive. The only issue we have had was when the CC processor went down for 2.5 hours one night. But even then, the Spoton team kept us updated and informed and they cam back online before the close of day.
Tobby n Tabitha J.
Restaurants, 1-10 employees
Used daily for 6-12 months
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There are so many people that have helped during the process of setup. The customer support is the best part. I never felt alone or as if things wouldn't get better. Great team! Great product.
Once everything is setup, the software is very easy to use. Not rocket science like I tell my staff. You click the right buttons and everything is a breeze.
The setup was awful. It took awhile to get things the way we needed them. Between us not knowing what we needed and Spot on trying to read our minds the process was rough but once we got it setup it has been great.
Neil Z.
Farming, 11-50 employees
Used daily for 6-12 months
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Having become a SpotOn customer in the middle of a pandemic and seeking to use their restaurant software for a retail store, it had many technical and operational challenges. We were both working in uncharted waters and it was difficult at times. Eventually, SpotOn was able to step up and provide the right level of support to help us. Their support team was always friendly and would frequently escalate matters as they worked to adapt their software for a retail platform. Because changes were instantaneous, we went through a period of incremental changes in order to keep our operation running while adapting the software to our needs. Today, they are proactive in checking on our account and help us quickly when necessary.
It has online shopping capabilities. In the start of the pandemic, we had to create an online shopping experience in our retail food barn to serve our vulnerable population. SpotOn was there and was competitively priced.
The customization and setup were initially complicated. There was a steep learning curve for the staff. This was mainly due to our attempt to use restaurant software to run a retail store. But, we made it work with the help of SpotOn support.
nimer m.
Restaurants, 11-50 employees
Used daily for 6-12 months
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Love it- easy to use, team helps ALOT whenever I have issues or concerns. GREAT to work with
Love the fact that everything lives within the same ecosystem. Emails, management, analytics etc. EASY
Only thing is I need better social media coverage
Ray V.
Restaurants, 201-500 employees
Used daily for 6-12 months
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It is so refreshing to implement changes and upgrades that take minutes instead of days. We are no longer limited to being physically at the restaurant in order to access reports and data.
Finally, after 30 years in the restaurant industry, we have a POS system that has taken our operations to the next level. Our initial install (which took one day), was seamless and by far the easiest that we have ever experienced. At the top of our list of why we are true believers in SpotOn, is their amazing support and team. The SpotOn system is easy to use, intuitive for team members, and provides all the critical reporting capabilities. The value proposition of SpotOn Restaurant cannot be beat, and we highly recommend making the switch.
All of our initial concerns and "needs" were resolved very quickly. My team was so excited about "customizing" our new POS system that we had to push them out of the office and back on to the dining room floor.
Adam S.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Awesome!!
After so many years of living with the dinosaur Aloha we have arrived at the wave of the future. Not only a great POS for restaurants but SpotOn has the most competitive merchant processing rates in the business! Support infrastructure is the best i've ever seen.
Wish the layout of some of the buttons was a little more user friendly.
Karen C.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
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What isn’t there to like. As a restaurant owner the easy payment options when first signing up was so helpful. So efficient and you can personalize this to your restaurant by adding your logo to the receipts, Personalized note.
I am honestly having a hard time finding a con. They are quick on fixing “bugs” within the system or system issues
Brent B.
Food & Beverages, 201-500 employees
Used daily for 1-2 years
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So far is been nothing but pleasurable easy to use great communication with upper management seems like they really care about your clients and you’re not getting lost in a queue.
It took no time for our team to understand this software it was easy transition from our old system to spot on plus the tech support was great if problems arose they quickly responded.
Nothing at all at this time ............
Tim Q.
Restaurants, 1-10 employees
Used daily for 6-12 months
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Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
Ease of back office functions Online ordering
The loyalty program functionality isn’t quite what I wanted but they are working on changes that I believe will be better
Sean F.
Food & Beverages, 51-200 employees
Used daily for 1-2 years
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Using SpotOn we have become more efficient as a business, reducing waste, tracking profits and trends as well as identifying areas of loss
Configurability and reporting features, we can track just about every aspect of our business now.
Phone app sometimes logs out, and I wish they had more integrations
Melanie S.
Restaurants, 1-10 employees
Used daily for less than 6 months
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Like it
Customer service was great. Not sure How I feel about anything else since we’ve only been using it a month.
Payroll font is too small, larger format. More information needed for my tax reports
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